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Fairmont Mayakoba

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Fairmont Mayakoba
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3,567 Reviews from our TripAdvisor Community

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Showing 2,666: English reviews
Danbury, Connecticut
Reviewed 19 March 2016

Breathtaking property. Facility is absolutely beautiful. Staff is friendly, considerate, polite and anticipated our every need. Multiple locations to dine at whether at the pool, beach or main building and our meals were excellent.

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
3Thank nicholasmJ4485KP
Jorge C, Director of Food & Beverages at Fairmont Mayakoba, responded to this review

Dear nicholasmJ4485KP, Thank You very much for taking the time to write this review. It is very important for us at Fairmont Mayakoba to have your valuable opinion. We are very glad you enjoy your stay with us and also that You like the great culinary offerings we have. Apart from all the outlets where You had the opportunity to...

Reviewed 19 March 2016

The Fairmont Mayakoba south of Cancun is a wonderful place. Carved out of the jungle with special architecture, lagoons, lush landscaping, beautiful skies, flowers, and serenity, this is the place to be in January-March in any year, if you are willing to splurge. We stayed in a “Casita” on the upper level in a beautiful room with a balcony overlooking...

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Helpful?
3Thank francis m
Stuart M, Director of Sales at Fairmont Mayakoba, responded to this review

Dear francis m Firstly, thank you for staying with us on your recent visit to Riviera Maya, and for your insights. We always like to get constructive feedback from our guests. Regarding the shuttle service, we have 23 of these shuttles on a constant rotation and on a more frequent schedule during our peak periods, I am sorry you did...

New Jersey
Reviewed 17 March 2016

I work in hospitality and this resort blew me away.. They got everything right, everywhere I visited both my fiancé and I were treated with the best service possible. A true five star property in my eyes, where they use your name at every opportunity and go above and beyond to make your occasion extra special. The property itself is...

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Helpful?
1Thank Andre J
DennisClark, General Manager at Fairmont Mayakoba, responded to this review

Dear Andre, Thank you for taking the time to share you feelings about your visit. We are glad that you enjoyed all that the resort has to offer. It is a special place and our colleagues continually get mentions for their genuine and caring service. We are happy that you enjoyed your stay and hope your will come visit us...

Halifax, Canada
Reviewed 16 March 2016

The resort was amazing - large resort with beautiful beach, multiple pools, great food at all 3 restaurants, tennis courts, running/nature trail, and the staff were so friendly and helpful. The staff were all great and just to mention a few - Luis made a great guacamole, Kepler did a fantastic and informative boart tour, and Raul made a great...

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Helpful?
1Thank Doran D
Karla E, Dir. Rooms Division at Fairmont Mayakoba, responded to this review

Hello Doran D! Thank you for sharing your lovely review, I'm happy to read that you enjoyed some of the activities we have in and around the beautiful resort. We will make sure to recognize Luis, Kepler and Raul on your behalf for the great job they do here every day. Hopefully we will see you again, Karla

Puerto Vallarta, Mexico
Reviewed 15 March 2016

It was my birthday and my daughter surprised me with a Day at the Willow Stream Spa, 60 minutes relaxation massage, mineral pool, jacuzzi, sauna......etc. The staff treated me so good, they were always caring how you are feeling, Thank you!!! if you go to Fairmont Mayakoba, don`t miss the SPA!!!

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2Thank Maricarmensimon
Chadi C, Director of Operations at Fairmont Mayakoba, responded to this review

Dear Maricarmensimon, I truly appreciate that you and your daughter decided to spend this very special occasion at the Willow Stream Spa of Fairmont Mayakoba out of so many options on the Riviera Maya! Thank you for the praise about the team who really are what set us apart. Happy Birthday once again and many happy returns with hopes that...

Vancouver, Canada
Reviewed 15 March 2016

The resort is beautiful. The property is massive and getting around will suit those that like to walk, bike or ride in golf carts. Everyone from the front desk to the maintenance staff are all service oriented. We stayed in a Supreme Casita with a water view. The room is fantastic, large and clean. The deck is also a good...

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Helpful?
2Thank m0ls0n
Stuart M, Director of Sales at Fairmont Mayakoba, responded to this review

Dear m0ls0n Thank you for your feedback on your recent stay at Fairmont Mayakoba. We agree that our resort is a distinct offering when compared to Playa del Carmen, and appreciate your comments on our staff and food & beverage offerings. We realize the layout of our resort over 47 acres of mangroves, canals and paths can seem large, but...

Boston, Massachusetts
Reviewed 14 March 2016 via mobile

We stayed at the Fairmont Mayakoba for my wife's President's Club for five days. The property is sprawling but exceptionally well maintained with both high quality beach and pool options readily available. Food is outstanding -- truly outstanding -- in the several restaurants on campus. However, the best thing about the resort is the very consistent, friendly, informed and professional...

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Helpful?
2Thank Mike S
DennisClark, General Manager at Fairmont Mayakoba, responded to this review

Dear Mike S, Thank you for taking the time to share your feelings about your visit to Mayakoba. We are very glad to hear you enjoyed our new restaurant concepts. Our partnership with Richard Sandoval has had a great impact or our guest satisfaction. Also we appreciate your comments about the colleagues. They are truly our best asset and connecting...

Colorado
Reviewed 13 March 2016 via mobile

My husband and two boys 5 and 7 stayed for night here in January. Our family has stayed at several five star hotels, but this hotel is special. We have never returned to the same hotel for a vacation, but we are bringing our extended family back in November since we loved it that much. For those of you wondering...

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Helpful?
4Thank Van12
DennisClark, General Manager at Fairmont Mayakoba, responded to this review

Dear Van12, Thank you very much for your very kind review. We are thrilled that you and your family enjoyed the property and look forward to having you back in November. Regards, Dennis Clark, GM

New Rochelle, New York
Reviewed 13 March 2016

This place is absolutely beautiful and amazing! It's a great place to go and relax either with a significant other, family, or yourself. I went with my mom and we had a great experience. The hotel has a beautiful river and you can go on a boat tour to really appreciate the scenery. The rooms themselves are spotless, comfortable and...

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2Thank Alejandra A
Stuart M, Director of Sales at Fairmont Mayakoba, responded to this review

Dear Alejandra A Thank you for your wonderful feedback about your stay at Fairmont Mayakoba! It is always nice when we host a guest who is visiting with a loved one, and get such positive feedback...and the boat tour you mentioned is a wonderful way to see the entire resort from a different perspective. We hope to welcome you back...

Miami, Florida
Reviewed 13 March 2016

Great amenities, room & service were Excellent Food inside good but overpriced Better value outside of hotel Conf events & food were great! Will go back to further experience all of the Riviera Maya!!

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
1Thank U2560JDluisito
Jorge C, Director of Food & Beverage at Fairmont Mayakoba, responded to this review

Dear U2560Jdluisito, Thank You very much for taking the time to write this review. It is very important for us at Fairmont Mayakoba to have your valuable opinion. We are very glad you enjoy your stay with us and also that You like the great culinary offerings we have. It will be a pleasure to have you back in a...

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Amenities

Highlights
  • Pool
  • Room Service
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The 45 acre Fairmont Mayakoba, Riviera Maya, a AAA 5 Diamond Award property, boasts 401 rooms and suites, including a collection of beach and lagoon casitas, offering guests extraordinary views of the grounds. Guests at Fairmont Mayakoba can take advantage of several recreational activities on property including exploring nature trails on foot or BMW bikes, scenic boat tours on lanchas through crystal clear canals, sunbathing on the soft white-sand beach or at one of the property's several pools, non-motorized watersports (kayaks and catamarans), outdoor tennis and paddle courts, golfing on the renowned El Camaleon golf course (host to the only official PGA TOUR event in Mexico), lessons at the Jim McLean Golf School or being pampered with signature Mayan treatments at the luxurious Willow Stream Spa. Children and teens have a space just for them at the Discovery Club or at the Teens Room by Sony PlayStation(R). Fairmont Mayakoba's commitment to the environment has earned the resort several awards and accolades including a seal of verification by Rainforest Alliance. ... more   less 

Additional Information about Fairmont Mayakoba

Address: Carretera Federal Cancun | Km 298, Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM964 - RM3,485 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont Mayakoba 5*
Number of rooms: 401
Reservation Options:
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Also Known As:
Fairmont Mayakoba Hotel Playa Del Carmen
Fairmont Hotel Playa Del Carmen
Fairmont Playa Del Carmen
Mayakoba
Playa Del Carmen Fairmont
Fairmont Mayakoba Playa Del Carmen, Mexico - Riviera Maya
Hotel Style:
#3 Green Hotel in Playa del Carmen
#5 Spa Hotel in Playa del Carmen
#6 Luxury Hotel in Playa del Carmen
#7 On the Beach Hotel in Playa del Carmen
#22 Romantic Hotel in Playa del Carmen
#22 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont Mayakoba staff and other travellers.
184 questions
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4 months ago

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Questions? Get answers from Fairmont Mayakoba staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“231 was quiet and spacious”
AMO308, 20 Apr 2017 | Read review
“Casitas with canal view were beautiful”
padams17, 20 Apr 2017 | Read review
“All the rooms are special and the bathrooms are great!!”
jorgemotero, 19 Apr 2017 | Read review
“I loved my room and waking up to look at the lagoon. The bathrooms are like your own private spa”
458billys, 17 Apr 2017 | Read review
“Rooms facing the ocean are the best or the rooms facing one of the many canals”
sotero49, 17 Apr 2017 | Read review
5 of 5