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Aqualuna Boutique Hotel by Xperience Hotels

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Aqualuna Boutique Hotel by Xperience Hotels
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353 Reviews from our TripAdvisor Community

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Showing 172: English reviews
Los Angeles, California
Reviewed 13 July 2015

3rd tima @Aqualuna , this time, we took the whole family . Great service as always . The only complain that I could mention is the pressure of the water in the shower room , but that is probably out of their control . Location can't be better . Recommended for all ages . Would go back today if I...

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Helpful?
2Thank Dina E
XperienceHotels, Director de Relaciones con Clientes at Aqualuna Boutique Hotel by Xperience Hotels, responded to this review

Dear Ambassador We are truly honored to be an important part of your family’s vacation and we would like to thank you for choosing us as your preferred hotel in Playa del Carmen. It is a pleasure to read that you spent a really great time with us, that the price was convenient and above all, that our location is...

Jacksonville, Florida
Reviewed 9 July 2015

Aqualuna Boutique Hotel is in the perfect spot, Roberto and Cesar are the amount the best desk folks I have ever met. They were always helpful with a very nice attitude all the time. The location was just right, one street up from the main avenue, and in the middle of all the action, and shops. The best icecream ever,...

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Helpful?
Thank Nav B
XperienceHotels, Director de Relaciones con Clientes at Aqualuna Boutique Hotel by Xperience Hotels, responded to this review

Dear Ambassador, We are glad to hear that you enjoyed diving in Paradise. Roberto and Cesar want to thank you for your kind words; they also have great memories about your days at Aqualuna Boutique Hotel. For us, service and hospitality are the most important things, this is the reason why we all make sure that our Ambassadors are feeling...

Mexico City, Mexico
Reviewed 25 June 2015

This hotel has great attention to detail to the guests, always have hosts who treat you like family and the place it has facilities very consistent with the beach. I love that are very responsible with environmental care, without a doubt an excellent choice .

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Thank cinbari
London, United Kingdom
Reviewed 17 June 2015

I stayed here for a week in June 2015. Since I wasn't going to spend too much time in the hotel during my stay I chose Aqualuna mainly because it was cheap and centrally located. It certainly was both those things but also had great service to boot! I arrived at 8am in the morning and obviously my room wasnt...

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1Thank finduslondon
Galveston, Texas
Reviewed 4 June 2015 via mobile

Aqualuna hotel is small with only 12 rooms. This is my second visit and I have been happy both times. The rooms are basic but the beds are comfortable with very nice sheets. The television and air conditioning works great. Each room also has a ceiling fan and walk in shower. Coffee is provided in the common outdoor area. The...

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1Thank dannypickett
Toronto, Canada
Reviewed 4 April 2015

This little boutique hotel has a Santorini feel to it with blue and white deco. It's not a fancy place but the location is perfect - within walking distance to the 5th Ave and beaches and yet away from the hustle and bustle. The staff is super friendly and speaks good English. If you book the room + breakfast package,...

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1Thank TravelEnthusiastYYZ
Austin
Reviewed 16 February 2015

Aqualuna is in a great location, right in the heart of Playa del Carmen! We stayed here for a long weekend and enjoyed our visit. The rooms were clean and spacious and the cleaning service did an excellent job every day. The hotel is close to most everything you'll want to see/do in Playa. We were blocks away from the...

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2Thank Mpilewski
Inverloch, Victoria, Australia
Reviewed 7 February 2015

Although the rooms were basic, they were adequate. I was sick on arrival and they had a Doctor organised within 15 minutes. They were very thoughtful and helpful. This property was Central to all of Playa del Carmen.

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Thank Wendy B
Farmville, North Carolina
Reviewed 1 February 2015

Very clean hotel. Friendly staff, low noise level for a Playa hotel. Terrific location. A great value for the money. Be sure to visit El Fogon for local dining. Many dining options within easy walking distance.

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Thank Jeff0399
Reviewed 3 January 2015 via mobile

Overall, it is an "ok" place - clean, centrally located, friendly staff. However it is far from what it should be for the prices they charges - rooms are tiny, water pressure nonexistent, internet very slow and available only in common area, and walls extremely thin. In a town with so many options, you can definitely do better

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Thank Niminim

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Suites
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Laundry Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Aqualuna is a beautiful boutique hotel in the very centre of Playa del Carmen drawing its inspiration from the peculiarity of the architecture of the Greek islands, surrounded by a luxuriant tropical garden typical of the Caribbeans. Strategically located only steps away from the famous 5th avenue, the hotel offers to its guests an intimate yet refined ambiance ideal for relaxation. ... more   less 

Additional Information about Aqualuna Boutique Hotel by Xperience Hotels

Address: Av. 10 Con Calle 14 | Col. Centro, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM5,475 - RM6,260 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Aqualuna Boutique Hotel by Xperience Hotels 3*
Number of rooms: 12
Reservation Options:
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Also Known As:
Aqualuna Boutique Hotel By Xperience Playa Del Carmen
Aqualuna Hotel Playa Del Carmen
Aqualuna Boutique Hotel By Xperience Hotels Playa Del Carmen, Mexico - Riviera Maya
Hotel Style:
#47 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Aqualuna Boutique Hotel by Xperience Hotels staff and other travellers.
9 questions
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Questions? Get answers from Aqualuna Boutique Hotel by Xperience Hotels staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a room upstairs with a balcony and see the street”
 of 5 bubbles , 24 May 2016 | Read review
“Suites on the higher floors are best and overlook the garden. Also very quiet.”
 of 5 bubbles Travelnugget123, 14 Apr 2016 | Read review
“Choose groundfloor so you can step out into their Little inner garden.”
 of 5 bubbles Kataeng, 4 Mar 2016 | Read review
“Rooms on upper floors have more privacy. There are more problems with mosquitoes on ground floor rooms.”
 of 5 bubbles milkyy2015, 19 Nov 2015 | Read review
“Second level rooms get more natural light”
  • Attention to details
 of 5 bubbles rc_fernando, 13 Nov 2015 | Read review
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