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Wyndham Garden Playa Del Carmen

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Wyndham Garden Playa Del Carmen
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417 Reviews from our TripAdvisor Community

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Showing 185: English reviews
Ajijic, Mexico
Reviewed 2 weeks ago

I visited Wyndam Gardens whilst they were transitioning from the Holiday Inn Express. Albeit not seamless the management handled the situation very well with a minimum disruption to guests. An excellent breakfast to start the day with first class staff in attendance to ensure all the dishes were well presented and kept plentiful. It was amazingly quiet at night for...

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Helpful?
Thank JohnyCarole
Ajijic,
Reviewed 3 weeks ago via mobile

Mosquitoes in room gave me Dengue fever. No restaurant or room service. Room cleaning inconsistencies. Watery eggs for breakfast. Old lumpy mattresses. Worst hotel I've been in for many years. Poor location close to nothing. Low price doesn't make up for much.

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1Thank David F
Reviewed 15 August 2016 via mobile

The safe In room 228 is not working double check with the front desk staff before they assign you that room it was inconvenient having to use the front desk safe. According to building maintenance they will have to send the safe out for repair. We stayed one day over all the staff was friendly the Bell Boy Antonio and...

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1Thank Adventurer0099
Alamosa, Colorado
Reviewed 2 August 2016

The hotel would have been fine for me if I was eaten by bed bugs. I had about 10 spots where the bites woke me up at 5am. It bit be on my back and ankles…extremely uncomfortable. On the bright side, the room is large and pretty clean (other than bugs). It is aged but kept well. Will not stay...

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1Thank James H
IHGService, Guest Relations Manager at Wyndham Garden Playa Del Carmen, responded to this review

Dear James H, We welcome feedback especially from our valued guests like you. We are always happy to provide a consistently clean, comfortable and courteous place for our guest to stay. I appreciate the compliments towards our large and clean room. I apologize for the inconvenience you encountered due to the bugs. Your comments will help us improve our services...

Miami Beach, Florida
Reviewed 26 July 2016

Although I won't stay in this particular hotel again, because it is noisy, old and smells like an old beach hotel, I can say the people working there is very professional and helpful with all the guests. if you want to stay away from the big party scene this could be the place, I don't know if was because that...

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Helpful?
Thank Paulo R
IHGService, Guest Relations Manager at Wyndham Garden Playa Del Carmen, responded to this review

Dear Paulo R, Thank you so much for staying with us and for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel...

Dallas, Texas
Reviewed 21 July 2016 via mobile

Holiday Inn Express in Playa del Carmen is a clean and comfortable option when visiting Playa del Carmen. A really good breakfast is included as well as wifi. It is quite a few blocks from Quinta Avenida but still very walkable. If walking is not for you, a taxi is only $5 usd. I would definitely recommend for the price...

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Thank J T
Corona, California
Reviewed 19 July 2016 via mobile

Went there with another family. We both booked at the same time over a month earlier. When we checked in they took the other partys reservation at the 50 a night rate and they had a mexican last name. When it was my turn the told me 78 a night. I asked why and they could not tell me. However...

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2Thank daniam50
IHGService, Guest Relations Manager at Wyndham Garden Playa Del Carmen, responded to this review

Dear daniam50, Thank you so much for sharing your experience with our hotel. I would like to apologize for the disappointment you had with your room reservation's rate, the pool, and the smell of your room during your stay. I would like to follow up on this situation that is why I have sent you a private message to obtain...

Reviewed 13 July 2016 via mobile

Very clean and very good service. Perfect location for activities along Riviera Maya. Breakfast is excellent, includes the usual, eggs, coffee, waffles, but adds local fruit, and mexican breakfast choices, like chilaquiles, quesadillas, etc. ....good stuff! Walking distance to Playa del carmen.

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Thank Emilio R
Reviewed 28 June 2016 via mobile

HI express is usually my go-to hotel, have stayed in 10 of them and this one is the only one I wouldn't re visit. Room was clean and of nice size but the bathroom smelled of moist and the shower didn't worked correctly. They didn't fix it either. Upon arrival towels were dirty and had them all changed. Location is...

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2Thank Carlos S
IHGService, Guest Relations Manager at Wyndham Garden Playa Del Carmen, responded to this review

Dear Carlos S, Thank you for taking the time to write us a review regarding your recent stay. We are pleased to know you liked the location of our hotel. However, we would like to apologize you were not well satisfied with the room you received, specially the cleanliness of your bathroom. We appreciate your feedback as this is our...

Tucson, Arizona
Reviewed 19 June 2016

We stayed 3 days while we were in Playa Del Carman. The room was good. The breakfast was great. Lots of good fruit and beans, eggs green chili. The only thing to add to breakfast would be warm tortillas. The bed was very comfortable and the towels were plentiful. The only issue was the last day we were there they...

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Helpful?
Thank Smokedogaz

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Take a deep breath and relax as you settle into our newly renovated Wyndham Garden Playa del Carmen hotel nestled in the heart of the Riviera Maya. We are minutes away from the famous Fifth Avenue, and within close proximity to theme parks, archeological sites, and beaches. Rest in the lush comforts of our spacious guest rooms with abundant amenities including luxurious bath essentials; free high-speed WiFi, and flat-screen HDTV. Celebrate your special events including romantic beach theme weddings and elegant receptions in our 3 vibrant event rooms, or outside in our glorious gardens. ... more   less 

Additional Information about Wyndham Garden Playa Del Carmen

Address: Lt 5 Mz 29 Fracc Playacar, Playa del Carmen 77710, Mexico (Formerly Holiday Inn Express Playa Del Carmen)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM276 - RM521 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Wyndham Garden Playa Del Carmen 3*
Number of rooms: 196
Reservation Options:
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Also Known As:
Holiday Inn Express Playacar Riviera Maya Hotel Playa Del Carmen
Express Playa Del Carmen
Express Playacar Riviera Maya
Holiday Inn Playa Del Carmen
Playa Del Carmen Holiday Inn
Wyndham Garden Playa Del Carmen Mexico - Riviera Maya
Hotel Style:
#20 Best Value Hotel in Playa del Carmen
#57 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Wyndham Garden Playa Del Carmen staff and other travellers.
7 questions
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Questions? Get answers from Wyndham Garden Playa Del Carmen staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Overlooking to pool would be an excellent choice”
 of 5 bubbles JohnyCarole, 21 Nov 2016 | Read review
“choose rooms close to the main lobby, otherwise you will have to walk a lot.”
 of 5 bubbles paulor364, 25 Jul 2016 | Read review
“Away from the pool and lobby for quiet but Away from the pool and lobby for quiet.”
 of 5 bubbles Smokedogaz, 19 Jun 2016 | Read review
“some are Kind of blocked and other nice. West side has nice sun down light”
 of 5 bubbles seabobbases, 21 Feb 2016 | Read review
“best views”
 of 5 bubbles 929eugenios, 28 Dec 2015 | Read review
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