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Traveller (419)
Room & Suite (130)
Dining (28)
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Overview
  • Excellent72%
  • Very good22%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
Free Wifi
Air Conditioning
Non-Smoking Hotel
Restaurant
Bar/Lounge
Concierge
Rooftop Terrace
3 Star Hotel
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Rooms
30 Apr1 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (899)
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Traveller rating
552
164
34
10
7
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552
164
34
10
7
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All reviewsrestaurant downstairsrestaurant carboncitoschose hotelthe hotel's restaurantquaint hotelbalcony roomado bus stationmexican charmstreet noiserooftop barhot waterrestaurants and shopsbeach towelslocation was perfectfifth avenueceiling fanminute walk to the beach
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1 - 5 of 767 reviews
Reviewed 6 days ago

This is my 2nd review after coming back here after my solo trip last year and brought my parents with me this time. We stayed in the top floor family room with a partial ocean view and the room was INCREDIBLY spacious for the 3...More

Thank RahulPatel7
Response from HotelCielo, Owner at Hotel CieloResponded 4 days ago

What an amazing review! The only thing more impressive than repeat customers is when someone brings their parents with them! We are so glad to have spent time with you and we truly appreciate this review and the time you took to write it and...More

Reviewed 2 weeks ago

I read the reviews for Hotel Cielo on TripAdvisor and decided I would take my chances and visit the hotel before making a reservation upon my arrival at Playa Del Carmen. I frequently walk in and book upon arriving at a destination and have been...More

1  Thank Thomas M
Response from HotelCielo, Owner at Hotel CieloResponded 1 week ago

Thank you for this wonderful and amazing review. It means so much to us that someone who really investigates before they stay somewhere took the time to write us such a glowing review. Your review has so much value to other Trip Advisor members because...More

Reviewed 2 weeks ago via mobile

My children and I were in Cancun for three weeks between the last week of February through mid-March. Each of my three kids came for one week based on their respective winter breaks. Every other year I have three weeks at the Westin Lagunamar in...More

Thank Patti W
Response from HotelCielo, Owner at Hotel CieloResponded 2 weeks ago

Hi Patti, thanks for taking the time to write your review. Obviously its not the kind of review we are hoping for but we at Hotel Cielo will always go above and beyond for our clients and will always do our very best to improve....More

Reviewed 5 weeks ago via mobile

I love coming back here! I feel so light and carefree the moment I arrive. The staff goes above and beyond to make everything easy breezy for you. They will arrange airport transfers, excursions, reservations and other accommodations. The rooms are really clean, a decent...More

Thank JRM1975
Response from HotelCielo, Owner at Hotel CieloResponded 4 weeks ago

Thank you for this incredible review for us! We are so glad our girls getaway went so well. It is important to take the time to disconnect. We appreciate the time you took to write this great review about us. This platform is the best...More

Reviewed 14 March 2018

I stayed with my family at hotel Cielo from March 11-March 13, 2018. It was an excellent choice. Customer service at the hotel was great; we are very thankful to Praxendes at the front desk who was very knowledgeable of the area and gave us...More

Thank Rick P
Response from HotelCielo, Owner at Hotel CieloResponded 4 weeks ago

Thank you so much for this review! You mentioned several important details that are important to know when looking for a place to stay. Thank you for giving credit to our staff and for mentioning about our service! We sure hope you will come back...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Hotel Amenities
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$79 - US$251 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#37 Romantic Hotel in Playa del Carmen
Room types
Non-Smoking Rooms
Details
Price range
US$79 - US$251 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#37 Romantic Hotel in Playa del Carmen
Room types
Non-Smoking Rooms
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Traveller (419)
Room & Suite (130)
Dining (28)
Pool & Beach (14)
Business Centre & Event Rooms (3)
Family and Play Areas (2)
Questions & Answers
Ask a question
Jordan M
13 February 2018|
Answer
Response from R8619UBlisag | Reviewed this property |
I’m not sure
0
Votes
Matt B
15 October 2017|
Answer
Response from HotelCielo | Property representative |
Thank you so much for your words! Every opinion of us is important. Thank you for your feedback and we hope to see you again soon!
0
Votes
Room Tips
"Book a room with a balcony overlooking the street for added charm."
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"Rooms on the upper floor away from the street and stairs are the most quiet. We slept very well in room 24."
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"I guess a room not facing the Main Street would be better."
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"balcony rooms have a great feel of being in the action but have more street noise."
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