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26/12/2017 27/12/2017
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    Hotel Cielo

    4th Street, Between 5th And 10th Ave., Playa del Carmen 77710, Mexico
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    26/12/2017 27/12/2017
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    US$177
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    Traveller (399)
    Room & Suite (111)
    Dining (27)
    Overview
    • Excellent72%
    • Very good22%
    • Average4%
    • Poor1%
    • Terrible1%
    Travellers talk about
    Free Wifi
    Air Conditioning
    Non-Smoking Hotel
    Restaurant
    Bar/Lounge
    Concierge
    Rooftop Terrace
    Private Balcony
    Free Parking
    3.0 Star Hotel
    All hotel details
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    Rooms
    26 Dec27 Dec
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (868)
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    1 - 5 of 746 reviews

    Reviewed 1 week ago

    Great little hotel one block from the Caribbean. Close to everything including Carboncitos. My wife and I just celebrated our 29th anniversary there and will definitely add it to our list of places to stay. A great value for a no frills boutique hotel in...More

    2  Thank Mark T
    Response from HotelCielo, Owner at Hotel CieloResponded yesterday

    We are so glad you found us and for such a special occasion! Congratulations! We appreciate the time you took to write this review. There are so many options in Playa del Carmen and the reviews help show people what we are all about! We...More

    Reviewed 2 weeks ago

    My fiance and I could have stayed here forever! We have nothing negative to say about this hotel, the staff, or the restaurant (Carboncitos). When we first arrived we were greeted by the friendliest faces who showed us to our room which was perfectly decorated...More

    1  Thank Brittany F
    Response from HotelCielo, Owner at Hotel CieloResponded 2 weeks ago

    It is always nice to get a review like this. Thank you for choosing us out of all of the options you have in Playa del Carmen. We appreciate the time you took in writing this for us. The details you described help others looking...More

    Reviewed 3 weeks ago

    Loved this hotel, the service, the staff, and the restaurant! There isn't any other place in Playa del Carmen that I would want to stay. The rooms are immaculate and comfy, and the restaurant, Carboncitos, is so yummy and so fresh. The staff attends to...More

    1  Thank Abby J
    Response from HotelCielo, Owner at Hotel CieloResponded 3 weeks ago

    Thank you for this great review and the time you took to write it for us! Every detail is important to convey to others so they know what we have to offer. WE thank you for this and we look forward to you visiting us...More

    Reviewed 4 weeks ago

    Dear Alejandra, Our stay with at Hotel Cielo was unforgettable. I will be sure to come again and spread the word of wonderful hospitality to anyone that may be traveling to Cancun . Our taxi was prompt and very courteous. My daughter really loved the...More

    1  Thank laurenmajorexc
    Response from HotelCielo, Owner at Hotel CieloResponded 3 weeks ago

    We are so happy that you enjoyed your stay with us! Our goal is to get you to be a repeat offender to stay with us every time you come to the Riviera Maya. We are happy you were able to spend some quality time...More

    Reviewed 4 weeks ago

    Location was steps from 5th Ave., shopping , restaurants,close to connections to airport,ferry and bus service. Prax and staff were helpful and hospitable recommending local sights and activities. All our needs were met with a smilee, we highly recommend Hotel Cielo.More

    1  Thank RobMartin1954
    Response from HotelCielo, Owner at Hotel CieloResponded 2 weeks ago

    Thank you for this wonderful review! These days are all about convenience and it is important to let other TripAdvisor members know about the convenience of staying with us. Your review lets others know where we are and what we have to offer. Thank you...More

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    Illusion Boutique Hotel by Xperience Hotels
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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Free High Speed Internet ( WiFi )
    • Restaurant
    • Bar/Lounge
    • Hotel Amenities
    • Concierge
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Things to do
    • Restaurant
    • Bar/Lounge
    Details
    • Price range
    • US$95 - US$329 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #37 Romantic Hotel in Playa del Carmen
    • #39 Family Hotel in Playa del Carmen
    • Room types
    • Non-Smoking Rooms
    • Number of rooms
    • 18
    • Reservation Options
    • TripAdvisor is proud to partner with Travelocity, Orbitz, Expedia, Hotels.com, Cheap Tickets, Booking.com, HostelWorld, Hotwire, Cancelon, TripOnline SA and HotelQuickly so you can book your Hotel Cielo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Hotel Cielo Playa Del Carmen, Mexico - Riviera Maya
    Add Photo Photos
    Traveller (399)
    Room & Suite (111)
    Dining (27)
    Pool & Beach (14)
    Hotel & Grounds (288)
    Bathroom (17)
    Business Centre & Event Rooms (3)
    Family and Play Areas (2)
    Nearby
    Nearby HotelsSee all 214 hotels in Playa del Carmen
    Xtudio Comfort Hotel by Xperience Hotels
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    .08 km away
     
    Illusion Boutique Hotel by Xperience Hotels
    1,572 reviews
    .22 km away
     
    The Palm at Playa
    1,633 reviews
    .25 km away
     
    The Carmen Hotel
    496 reviews
    .26 km away
     
    Nearby Restaurants
    La Casa del Agua
    1,358 reviews
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    Carboncitos
    2,448 reviews
    .01 km away
    Mr. Dog Del Caribe
    637 reviews
    .13 km away
    Falafel Nessya
    516 reviews
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    Nearby Attractions
    INTI Beach
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    .13 km away
    Gaston Charo Gallery
    42 reviews
    .17 km away
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    Ask a question
    Questions & Answers
    Matt B
    9 October 2017|
    AnswerShow all 3 answers
    Response from signco1 | Reviewed this property |
    Yes there are tons of places on the beach and even more places along 5th street. The best place to eat in my opinion is at Hotel Cielo.
    1
    Vote
    Veronika G
    17 August 2017|
    AnswerShow all 3 answers
    Response from HotelCielo | Property representative |
    Hola! There are several parking lot options in surrounding blocks that are safe. They are a very short distance from us.
    0
    Votes
    Room Tips
    "We had a standard room and it was excellent"
    Read review
    "If you are sensitive to noise, maybe ask for a room in the back cause Playa del Carmen can get lively at..."
    Read review
    "Room 22 is interesting and has lots of windows. We loved it. The bed was not king size if that is important..."
    Read review
    "I've stayed in rooms on both the second and third floors and never had any problems with noise."
    Read review
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