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Hotel Cielo

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Hotel Cielo
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808 Reviews from our TripAdvisor Community

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Showing 698: English reviews
New York City, New York
Reviewed 11 April 2011

Picture a charming hotel that was built and owned by world travelers, fit & finished with authentic Mexican decor, and located in an old fishing town just steps from the turquoise beaches of the Caribbean. Add a margarita to the picture and loads of sunshine and you have Hotel Cielo... The friendly hospitality of everyone at Hotel Cielo reminded of...

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Helpful?
Thank scott_snizek
HotelCielo, Owner at Hotel Cielo, responded to this review

Thanks scott_sn... It is really a good feeling, when we at Hotel Cielo know that our guests had an excellent vacation experience. It lets us know that we are achieving our goals. We appreciate you taking the time to write a review & compliment on our staffs service, I am very proud of the job they do. And I remember...

Rotterdam, The Netherlands
Reviewed 11 April 2011

Hi there, Went to Playa some time ago and Hotel Cielo was great!! The rooms are not only very clean but very mexican style with a great finishing touch (mozaiek bathrooms etc). The location but also the hotel itslef is beautiful. It's not only comfortabel but it has a very good vibe. It looks great, the staff was more than...

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Helpful?
Thank clau55
Charlotte, North Carolina
Reviewed 11 April 2011

What can I say, there are just a great bunch of people that work at the hotel....from the minute we arrived it was like coming "home".. Very friendly, accommodating and helpful in every aspect. I am going back again for more fun in the sun and I'm staying at Hotel Cielo!!!! The location can't be beat and the price?!? Well,...

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Helpful?
Thank JeaPearl
HotelCielo, Owner at Hotel Cielo, responded to this review

JeaPearl, we really appreciate your review. It is very important to us when our guests feel at home & we are delighted that we were able to create this expierience for you. It is very rewarding when we at Hotel Cielo hear that we have achieved this, it really brings our motto to life, Mi Casa Su Casa (my home...

Melbourne, Australia
Reviewed 10 April 2011

It was our first time to Mexico and Hotel Cielo was amazing! the rooms were immaculate, the staff were friendly and very helpful. the place was minutes to the beach. it was great value for money and it had an amazing rooftop view. i would definitely stay there and recommend it to others.

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Helpful?
Thank ashleydavid
HotelCielo, Owner at Hotel Cielo, responded to this review

Ashleydavid, thank you for taking the time to write your review, I know you have been quite busy with you travels. We were happy to accommodate you during your around the world journey. And when you decide to take your next global adventure, please be sure to stop by and visit, remember, you always have a home away from home....

Potterville, Michigan
Reviewed 8 April 2011

First time in Mexico. You can stay in a resort any where. This place gives you a feeling of living in a Hacienda. I wouldn't have changed a thing about where I stayed. The wait staff was very friendly and the food was awesome.

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Helpful?
Thank amylou3164
HotelCielo, Owner at Hotel Cielo, responded to this review

Thanks amylou3164, we appreciate the review. We are happy that you enjoyed the Hacienda charm that Hotel Cielo has to offer. We are up grading the hotel in the near future, but we are still keeping that Hacienda feel....after all , we are in Mexico & we want you to enjoy the warmth that Mexico has to offer. We know...

Houston, Texas
Reviewed 6 April 2011

The hotel is situated very close to the beach, the personnel was very nice, thanks Andrea, Miguel and Roberto. We rented a car and they were very helpful in suggesting and locating off beaten path places. I would definitely stay here again. The rooms were very clean, fresh towels everyday. There is a filtered water tank with cold water on...

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Helpful?
Thank becca62272
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you becca62272 for taking the time to write a review. I must say, I am very proud when our guests mention our staff. They take pride in Hotel Cielo just as much as we do, we appreciate it & we are delighted they are part of the Cielo team. I am happy you decided to venture out & experience...

East Lansing, Michigan
Reviewed 5 April 2011

Try Hotel Cielo! We just back from another stay there and we can't say enough about it! It's clean, safe, authentic, and they've got a great little place to eat as well called Carboncitos. Breakfast is included (try the French toast - YUM)... They also have a great afternoon 2x1 taco and drink special and it is so nice to...

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Helpful?
Thank j9fingers
HotelCielo, Owner at Hotel Cielo, responded to this review

j9fingers, Thank you for the review. We are glad you enjoyed your stay with Hotel Cielo. We love Roberto too, he is an important part of the Cielo family. And since you are thinking so much about coming back, let me entice you a little, go to our web site & check out our latest promotion. We are sure you...

Valley Stream, New York
Reviewed 5 April 2011

Hotel Cielo is great. its a minute walk to the beach,and also right by some great restaurants, bars, if you love the night life. i have to say, if you prefer big resorts that's fine, but this place had a more personalized feel, great service, and comfortable accomodations. being in close to so many things makes it easy to go...

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1Thank groundskeeper1987
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you groundskeeper1987, we appreciate the review. I myself used to stay at the large resorts in playacar, then ventured out & discovered Playa del Carmen. Stayed at this charming little hotel, where you felt that people actually cared about your stay, ate at great local restaurants, swam in the Caribbean Sea....Well, I am still here, here for you to...

NC
Reviewed 5 April 2011

My Husband and I stayed at Hotel Cielo for the first time (March 26 - March 30th), We were amazed at the value!, The hotel is very clean, the service was excellent, the location is really great , it is central to everything on Playa. It is walking distance to everything , the area is VERY safe and secure. The...

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Helpful?
Thank glordNC
HotelCielo, Owner at Hotel Cielo, responded to this review

Well glordNC, we are very happy that you had an amazing time here with us at Hotel Cielo & we will continue to work hard at creating great vacation experiences for all our guests, like eating at little local spots where I myself go to eat. We look forward to seeing you in the future & we are very happy...

Espoo, Finland
Reviewed 5 April 2011

This is one of the best hotels I have stayed at in a long time. Great room which was exceptionally clean. Great service and beautiful location. I have recommend this place to all my friends.

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Helpful?
Thank kuldipnyc
HotelCielo, Owner at Hotel Cielo, responded to this review

Kuldipnyc, we are happy you enjoyed you stay. We really strive to be the best we can & I want to thank you for noticing. The recommendations to your friends are greatly appreciated, thank you for spreading the word, we will be sure to create a an amazing vacation experience your friends as well. We await your return. Thank for...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Concierge
  • Multilingual Staff
  • Laundry Service
Official Description (provided by the hotel)
Hotel Cielo is a cute little boutique style hotel located steps to the beach, in the heart of the "Original Playa." Our rooms start as low as $69 per night, balcony rooms with Caribbean views start at $109. Come see why people rave about our incredible value, friendly service, comfortable rooms and Highly Rated restaurant,Carboncitos. 50% Off Breakfast Included only with Direct Hotel Booking. ... more   less 

Additional Information about Hotel Cielo

Address: 4th Street, Between 5th And 10th Ave., Playa del Carmen 77710, Mexico (Formerly Hotel Santa Barbara)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM363 - RM1,280 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Cielo 3*
Number of rooms: 18
Reservation Options:
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Also Known As:
Hotel Cielo Playa Del Carmen, Mexico - Riviera Maya
Hotel Style:
#37 Romantic Hotel in Playa del Carmen
#39 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Cielo staff and other travellers.
15 questions
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Untied States
15 days ago
Granbury, Texas
Spring Lake, Michigan
10 months ago

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Questions? Get answers from Hotel Cielo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms toward the back are quieter.”
 of 5 bubbles love2travelamorviaja, 20 Mar 2017 | Read review
“Balcony room for people watching; off street room for quiet.”
  • Margaritas from the bar sitting on our room's sink
  • The view from the balcony looking toward the Caribbean
 of 5 bubbles rosebudmi, 14 Mar 2017 | Read review
“book one of the 2 ocean facing rooms in the back”
 of 5 bubbles PhilBarone, 27 Jan 2017 | Read review
“I believe any room is here is a great choice.”
 of 5 bubbles professionalscooper, 27 Jan 2017 | Read review
“King with balcony offered great view of everything.”
 of 5 bubbles sailingspi, 16 Jan 2017 | Read review
5 of 5