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Overview
  • Excellent72%
  • Very good22%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
Free Wifi
Air Conditioning
Non-Smoking Hotel
Restaurant
Bar/Lounge
Concierge
Rooftop Terrace
3 Star Hotel
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (900)
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Traveller rating
553
164
34
10
7
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553
164
34
10
7
Show reviews that mention
All reviewsrestaurant downstairsrestaurant carboncitoschose hotelthe hotel's restaurantquaint hotelbalcony roomado bus stationmexican charmstreet noiserooftop barhot waterrestaurants and shopsbeach towelslocation was perfectfifth avenueceiling fanminute walk to the beach
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461 - 465 of 768 reviews
Reviewed 24 January 2012

We really enjoyed this place. The staff is incredible. The beach is close and you are right in the heart of playa. It was recommended from my friend Bobby and he was right when he said, "you won't be sorry". Can't wait to get back!More

2  Thank jjsoucy
Response from HotelCielo, Owner at Hotel CieloResponded 5 February 2012

Thank you jjsoucy for taking the time to write your review. Awesome Hotel !!! ......we like to think so but we are more than delighted that you thought so. Thank you for noticing the warmth & charm that we have to offer and that our...More

Reviewed 24 January 2012

Really loved this hotel!Very clean and the staff was extremely friendly and helpful!The beach is in walking distantance and the food next door was awesome!everything you need is right there.I would highly recommend this place to anyone!!!! BEAUTIFUL PLACE TO STAY!More

2  Thank JOSEPH G
Response from HotelCielo, Owner at Hotel CieloResponded 5 February 2012

Thank you Joseph G for taking the time to share your review. We are definitely feeling the Love,... it's nice to be loved & we are delighted that you enjoyed your stay. You really said it all & we really appreciate the recommendation. We know...More

Reviewed 22 January 2012

Loved this hotel. We came a day early to playa and decided to stay here. The hotel is clean and cute, and the prices were good. The beach is a block or two away and is beautiful. This is located right on fifth and once...More

3  Thank Jennifer E
Response from HotelCielo, Owner at Hotel CieloResponded 24 January 2012

Thank you Jennifer E for sharing you experience. We are delighted that you had a wonderful time with us & just the fact that you loved it, is more than enough for me. The highly recommended comment is greatly appreciated & we hope to see...More

Reviewed 18 January 2012

Really liked this place! THe staff was extremely friendly and helpful. Roberto, Miguel and Simone all helped me out at various steps along the way. I highly recommend the food next door/below - Carboncitos. Great breakfast and pretty good dinners, too. Rooms were clean, I...More

3  Thank EnviroGirl
Response from HotelCielo, Owner at Hotel CieloResponded 24 January 2012

Thank you EviroGirl for taking the time to write your review. We are delighted that you had a great vacation experience. Thank you for mentioning the staff..... I need to give credit where it is due, if it weren't for our staff , we wouldn't...More

Reviewed 9 January 2012

I am a returning customer to this hotel - have stayed there 2 times. The rooms are clean, comfortable and updated. The decor taps into the local flavor and colors. The staff is very helpful and will assist you with day trips, transportation, reservations and...More

1  Thank JRM1975
Response from HotelCielo, Owner at Hotel CieloResponded 15 January 2012

Thank you JRBNMM11 for taking the time to write your review. We are delighted that you enjoyed you stay with us at Hotel Cielo & that we were able to receive you as a repeat guest. Thank you for mentioning the staff, they are an...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Hotel Amenities
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$79 - US$233 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#37 Romantic Hotel in Playa del Carmen
Room types
Non-Smoking Rooms
Details
Price range
US$79 - US$233 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#37 Romantic Hotel in Playa del Carmen
Room types
Non-Smoking Rooms
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Traveller (419)
Room & Suite (130)
Dining (28)
Pool & Beach (14)
Business Centre & Event Rooms (3)
Family and Play Areas (2)
Questions & Answers
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Jordan M
13 February 2018|
Answer
Response from R8619UBlisag | Reviewed this property |
I’m not sure
0
Votes
Matt B
15 October 2017|
Answer
Response from HotelCielo | Property representative |
Thank you so much for your words! Every opinion of us is important. Thank you for your feedback and we hope to see you again soon!
0
Votes
Room Tips
"Book a room with a balcony overlooking the street for added charm."
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"Rooms on the upper floor away from the street and stairs are the most quiet. We slept very well in room 24."
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"I guess a room not facing the Main Street would be better."
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"balcony rooms have a great feel of being in the action but have more street noise."
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