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The Royal Haciendas All Suites Resort & Spa

3,803 reviews
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Traveller (1968)
Pool & Beach (467)
Room & Suite (445)
Overview
  • Excellent66%
  • Very good24%
  • Average7%
  • Poor2%
  • Terrible1%
Travellers talk about
“los murales”(265 reviews)
“rotunda bar”(68 reviews)
“time share”(268 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.0 Star Hotel
All hotel details
Offers from The Royal Haciendas All Suites Resort & Spa
Special Offer: 2017 Year End Special
Hotel deals
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Rooms
28 Dec29 Dec
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,803)Write a Review
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2,072
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65
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1 - 5 of 3,241 reviews
Reviewed 2 days ago

we love it, we go there with 40 family members every year for the past 15 years. The place is super nice, comfy and the service is EXCELLENT! Some of my family members have bought other weeks in the other Royal Resorts plus the one...More

Review collected in partnership with this hotel
Thank P7147YQlauran
Reviewed 4 days ago

It is such a pleasure to return every year. The staff are so welcoming. I really appreciate the activities (eg. yoga, aqua aerobics, bicycles and kayaks) that are available at no additional charge, There are plenty of pool/beach chairs. The beach is clean and well...More

Review collected in partnership with this hotel
Thank PhaseIII
Response from Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & SpaResponded 3 days ago

Dear Phaselll, Thank you for your review. It's wonderful to see that you were able to enjoy yourselves around the resort and that the staff makes you feel right at home every year. We thank you for your continued loyalty and we can't wait to...More

Reviewed 4 days ago

We are getting older, been here numerous times, and have considered selling our week. First day here, we looked at each other and said, “no way!” We return here every couple or three years and each time ask ourselves, why did we wait so long...More

Review collected in partnership with this hotel
Thank MJHBlack
Response from Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & SpaResponded 3 days ago

Dear MJHBlack, Thank you so much for taking the time to review The Royal Haciendas. We couldn't be happier to see that your time spent with us here at your home away from home has been an amazing experience each time you return. We hope...More

Reviewed 4 days ago

I will start with the Pro's: The hotel is nice and location amazing. Excellent service in in restaurants, pool side, snack bars, etc.. Con's: Lots of tiny bugs in the rooms. Very uncomfortable beds. Theft in room- A small embroidered bad was stolen from a...More

Review collected in partnership with this hotel
Thank 206peggyg
Response from Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & SpaResponded 3 days ago

Dear Peggy, Thank you for staying with us recently and sharing your experience. We hold the safety and security of our guests in the highest regard and we’re very disheartened to hear about the details of your stay. We have sent you a private message...More

Reviewed 4 days ago

The lock offs are very sub- par. Beds are quite hard, pillows are flat. There is no ice machines or ice buckets in resort. Felt like we were in our child's college dorm room for the week. The resort was at probably 50% occupancy, and...More

Review collected in partnership with this hotel
Thank kevinmM1390BA
Response from Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & SpaResponded 3 days ago

Dear Kevin, Thanks so much for taking the time to review your stay at The Royal Haciendas. We truly appreciate your feedback and sincerely apologize that your stay didn't meet your expectations. I've contacted you offline so that we can learn more about your stay...More

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Traveller (1968)
Pool & Beach (467)
Room & Suite (445)
Dining (153)
Hotel & Grounds (1183)
Bathroom (18)
Family and Play Areas (12)
Business Centre & Event Rooms (1)
About
Awards & Recognition
Travellers' Choice
2017 Winner
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Beachfront
Room Service
Free Parking
Restaurant
Free High Speed Internet ( WiFi )
Bar/Lounge
Spa
Hotel Amenities
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Concierge
Multilingual Staff
Self-Serve Laundry
Babysitting
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Tennis Court
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$215 - US$589 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Playa del Carmen
#16 Green Hotel in Playa del Carmen
#31 Spa Hotel in Playa del Carmen
#33 Luxury Hotel in Playa del Carmen
#34 On the Beach Hotel in Playa del Carmen
#34 Romantic Hotel in Playa del Carmen
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$215 - US$589 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Playa del Carmen
#16 Green Hotel in Playa del Carmen
#31 Spa Hotel in Playa del Carmen
#33 Luxury Hotel in Playa del Carmen
#34 On the Beach Hotel in Playa del Carmen
#34 Romantic Hotel in Playa del Carmen
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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