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The Royal Haciendas All Suites Resort & Spa

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Traveller (5265)
Pool & Beach (983)
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Hotel direct offer!Save 48% OFF All Inclusive Plan
RM 1,481
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#17 of 279 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
2023 Travellers' Choice Best of the Best
GreenLeaders Gold level
Inspired by the old Mexican haciendas, The Royal Haciendas All Suites Resort & Spa is the perfect hideaway in Playa del Carmen for families, nestled on the shores of a sheltered Caribbean beach within the most prestigious residential golf complex in the Riviera Maya. Our beachfront resort, just 30 minutes from Cancun International Airport, features spacious suites & villas with private balconies by the ocean, surrounded by a beautiful setting to enjoy your vacation with first-class amenities and services. The architecture was designed with your convenience in mind, The Royal Haciendas is not a sprawling resort to get lost or to be explored on golf carts; from the farthest point up to the beach, you will only walk 5 minutes.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Canoeing
Indoor play area for children
Parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Snack bar
Swimup bar
Poolside bar
Diving
Game room
Snorkelling
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Free shuttle or taxi services
Shuttle bus service
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
Steam room
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Bathrobes
Air conditioning
Private beach
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Extra long beds
Bath / shower
Dining area
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Microwave
Oven
Refrigerator
Stovetop
Kitchenware
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Green
Languages Spoken
English, Spanish
Hotel links
Special Price:Save 48% OFF All Inclusive Plan
8964Reviews788Q+A100Room tips
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Greg K wrote a review Yesterday
1 contribution
A lovely family resort. Excellent food and drinks. The staff were all wonderful, from the concierges, to the service staff to the front desk. Rosy was a warm and hospitable host! We went to the cenotes and into town a couple of times. A great trip!
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Mary L wrote a review Jul 2022
Brewster, New York19 contributions23 helpful votes
Hotel's Favourite
When we booked out daughters wedding in the area of the Haciendas, we knew we would want our guests to stay here! We were able to get two amazing vacation specialist through Royal Reservations We had Mitzi Ailed Pelaez Clemente and Fanny Aurora Lopez. They worked with all 70 of our guests and were able to get everyone the accomodations they wanted and booked their transfer through Thomas Moore. They made the process so smooth for everyone! I didn't have to do a thing. I provided a list of our invited guests and they did the rest. They kept me updated with who had booked, etc. They were amazing??? During our visit in January of 2022 we met Efren Dzul Cetina, the Food and Beverage Assistant. He proposed to us to have a Welcome Party with a Beach BBque. I was able to book directly with him and over email, we were able to come up with a plan. He was extremely responsive to all my questions, and there were many! The day of the event we met with him and he went over the location and set up. That evening we arrived for our "beach bbque", which was 1000% better than we anticipated! The decor, the food, and again the service, was amazing. We were blown away! We had 40 guests in attendance and everyone felt so special They had a special welcome cocktail for all to enjoy, which was a surprise and everyone loved them. The food was delicious and plentiful! We opted for an open bar and they bartender was amazing. The desserts were amazing! This could have been a wedding, that is how nice it was. We were at the Haciendas for 10 days. The service to me is what makes a Royal Resort. I hate to name people in a review, because honestly, they were all amazing, but the attention to detail Efren had for not only our welcome party, but our entire stay. He made sure to check in with me to make sure everything was going well. He was able to assist me with renting our the private dining room in Los Murales. We needed multiple cakes, different nights and he took care of all of that for me! He truly made the week flow so nicely and took all the stress away from me. The waiters Cesar, Hercules and Ramiro who worked our welcome party were amazing! They also gave excellent service in other area of the resort as well. Yali, our concierge, was amazing! I started emailing with her weeks before our arrival. When you have 70 guests arriving, there is so much to coordinate. She was responsive, helped me with every single request I had. I cannot thank her enough, she really kept me organized! The bridal party had a spa day and that was all coordinated so they could all go together! It truly was a magical time. The restaurants are tough to get reservations for and I think pre-covid more guests went into town to eat some nights and that's what has caused the increase in onsite dining. A tip our concierge gave us was to walk by the restaurants and ask about a table being available. Some guests make reservations and never show up (so wrong, just cancel!), but most nights our guests did have luck at the restaurants. Also, don't forget about the delicious crepes at the Rotunda Bar and they also have great paninis! The breakfast buffet is my favorite meal! Also, at dinner at La Palapa del Sol, you can also order off of the menu, which has some great options! The food and service are top notch. Not sure if they have a new pastry chef, but I can say the dessert are so much better than they used to be. They are delicious! When we booked our room block and welcome party I didn't see any other reviews on Trip Advisor. You can get all information on rooms etc. on tons of other reviews, I wanted this to be more for people having events at The Haciendas. I so wish we could do it all again. We had our wedding off site, but the staff all knew we were there for a wedding. The amount of staff that stopped us and asked how the wedding was, asked to see photos, etc. meant the world to us. They truly are like family to us. Tip - if you have a wedding you can have your guests cut off their all inclusive wrist band - store it in their safe and the next day take the band to the front desk for a free replacement. You just have to give them your old wrist band. It was perfect as my daughter didn't want the bands in her photos! My dad is 92 years old and the process to rent him a scooter prior to arrival was so easy through the Market. The day of his arrival I brought it out to the bellman and told them my dads name and they had it ready and waiting for his arrival. There was no place my dad could not get to with his scooter! Even the beach! So accessible with the scooter!! Upon departure, the bellman said they would return it for us! They were so helpful. There are so many more people who provided incredible service and I unfortunately, don't know all of their names. I can say there was not one person who did not provide good service. Everyone works so hard and as a team.
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Date of stay: June 2022
Value
Service
Sleep Quality
Room Tip: Beach front rooms are amazing!!!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
4 Helpful votes
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Response from Alberto Vicente Martinez, Owner at The Royal Haciendas All Suites Resort & Spa
Responded 29 Jul 2022
Dear Mary L, Thank you for taking the time to write a review recognizing the quality and service at The Royal Haciendas. We are delighted to learn that you chose our resort to host all your party for such a special event. We appreciate your trust in our resort and we are so glad to learn that everybody enjoyed the wealth of amenities, the delicious food, and the outstanding service. We especially appreciate your kind comments about the remarkable attention of Efren, Mitzi, Fanny, Yali, César, Hércules, and Ramiro. We are convinced that our staff is one of the most valuable assets in our resort and we are proud that you recognize their great service. We look forward to welcoming you again in the near future to continue providing you with incredible moments. Best regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Cindy S wrote a review 25 Feb
Brookfield, Wisconsin5 contributions
Enjoyed time on the beach under a palapa as well as time in the pools. Lots of fun activities in the water including daily water exercise classes lead by a dynamic and fun-loving activities team. The Super Bowl party was fun and the theme based activities and on-point decorated food items were special. Onsite performances including Latin dance and Dancers of Fire were well done. The restaurants create options for your taste buds. The buffets offered at the LaPalapa offer something for everyone.
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Bill G wrote a review 25 Feb
5 contributions1 helpful vote
Excellent service. The folks that greet us upon arrival were great. Welcome us home. Every night they took care of us. The marker prices are high and could be better. Rooms were clean and and very comfortable.
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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chadysces wrote a review 25 Feb
1 contribution
The VERY BEST!!!!!!!!!! The people, guests and services are among the things our family appreciates. We have bee members of the Royals since 1980 and have enjoyed Royal Cancun (VCI), Royal Mayan and now RH. We have never regretted one minute of our membership!
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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SMac wrote a review 25 Feb
2 contributions
This is our 6th time staying with the Royal family and the first at the haciendas. The beach is calm in comparison to sands, but the food, people and activities are as good. We did lots of activities and loved their team. Miguel, Ileana, Yamir and Alex seem to have never ending energy and a weird knack of remembering everyone’s name. Loved that my 14 year olds were safe to wander on their own too. Highly recommend!
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: Great for families! Take advantage of all the activities. Claim your pool or beach spots early!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Lindy wrote a review 25 Feb
Sioux Falls, South Dakota1 contribution
We had a wonderful stay at RH. The staff is so friendly, the resort is beautiful and clean, and the food is great. Alfredo S. Was super helpful at the front desk. We also loved all of the activities available. Ilyana was a great yoga and water aerobics instructor. Miguel, Alex, Jamir, and Hector were so fun during bingo, trivia, and pool games. Samuel was a great server and kept us taken care of by the pool. We always find the perfect balance of fun and relaxation during our stay.
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Date of stay: February 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Mondie3 wrote a review 24 Feb
22 contributions24 helpful votes
We come every year for many years. Everything seems to be about the same even though Holiday Inn bought the Royals. Sorry that the beach has eroded at Phase 2. Everyone on the staff is friendly and helpful. I must commend the security guard Cipriano who greeted us every morning. He is very helpful and does a great job.
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Hank J wrote a review 24 Feb
4 contributions1 helpful vote
Beautiful weather, friendly and professional staff, safe and secure environment, good gym, beautiful pools, well kept buildings, lush and beautiful plants and shrubbery. Las Murales restaurant has great food and wait staff.
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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todd o wrote a review 24 Feb
1 contribution
Cipriani went above and beyond for us. Great man. Guys outside were fantastic. Wait staff out by the pool were great. People behind the front counter treated you well. I always sexto isbthe greatest man you'll ever meet..................
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
RM 1,326 - RM 2,118 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the royal haciendas hotel playa del carmen, royal haciendas hotel, royal haciendas playa del carmen
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
504
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE ROYAL HACIENDAS ALL SUITES RESORT & SPA (R̶M̶ ̶3̶,̶5̶9̶7̶) RM 935: UPDATED 2024 Hotel Reviews, Price Comparison and 5,518 Photos (Playa del Carmen, Mexico - Riviera Maya) - Tripadvisor

Frequently Asked Questions about The Royal Haciendas All Suites Resort & Spa
Which popular attractions are close to The Royal Haciendas All Suites Resort & Spa?
Nearby attractions include Quinta Avenida (4.5 km), Social Pubcrawl Playa del Carmen (3.8 km), and Playacrawl (4.4 km).
What are some of the property amenities at The Royal Haciendas All Suites Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at The Royal Haciendas All Suites Resort & Spa?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at The Royal Haciendas All Suites Resort & Spa?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Royal Haciendas All Suites Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to The Royal Haciendas All Suites Resort & Spa?
Conveniently located restaurants include Rockas Beach Town Grill, Sotavento, and Ferron's Jerk Chicken Av 10.
Are there opportunities to exercise at The Royal Haciendas All Suites Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at The Royal Haciendas All Suites Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does The Royal Haciendas All Suites Resort & Spa offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Royal Haciendas All Suites Resort & Spa?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Royal Haciendas All Suites Resort & Spa?
Many travellers enjoy visiting Zona Arqueológica Playa del Carmen (5.6 km).