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The Royal Haciendas All Suites Resort & Spa

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The Royal Haciendas All Suites Resort & Spa
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3,281 Reviews from our TripAdvisor Community

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There are newer reviews for The Royal Haciendas All Suites Resort & Spa
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Showing 2,846: English reviews
Chicago, Illinois
Reviewed 1 week ago via mobile

Property is a little tired. The staff are excellent and very helpful. I image that early on this was a beautiful place. Obviously there are mainly timeshare owners, it was full of people that know each other and are set in their ways about the property. The room interiors need to be updated and made brighter. Overall, a great value...

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Helpful?
Thank tomgent
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Tomgent, Thank you for taking the time to review your recent stay at The Royal Haciendas. We're happy to see that you enjoyed our staff's cordiality and service. We appreciate your feedback, which gives us the chance to improve future guests' experiences. We hope to see you again on your next family getaway to the Riviera Maya. Warm Regards.

The Woodlands, TX
Reviewed 1 week ago

We recently visited Royal Haciendas for the first time. We liked the resort, but weren't thrilled with the all-inclusive approach. The staff was friendly but not incentivized to make our stay the best ever....they don't get a lot of tips when doing the all inclusive because money is not changing hands. So service was okay but not great. The meals...

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Helpful?
Thank beachloverfamily
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear beachloverfamily, Thank you for taking the time to post about our resort. We're glad to learn you had an overall nice stay with us. We appreciate your feedback and look forward to welcoming you again during your next visit to the Riviera Maya. Warm Regards.

Fargo
Reviewed 1 week ago

We purchased an all-inclusive stay at this resort, so we did get asked a few times to listen to a presentation about their time share since this is what the resort is. They weren't too pesky about it and did offer us $100 or free spa services, but we were not interested and did not sit through it. We did...

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Helpful?
2Thank Mary G
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Mary G, Thank you for taking the time to review your recent stay at The Royal Haciendas. We're happy to learn you had an overall great vacation with us. We appreciate your feedback about our opportunity areas. We're sharing your comments with the appropriate channels so that we find the necessary measures to improve future guests' experiences. We hope...

Houston, Texas
Reviewed 1 week ago

Had an awesome two weeks here at the Royal Haciendas. It is a lovely place to relax and close to Playa del Carmen (3-5 Km into town) so an easy trip in for dinners at many different restaurants! Also convienent to many nearby activites south of Playa such as Xel-Ha, Akumal, Xcret, etc. We especially enjoyed the beautiful beaches, very...

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Helpful?
Thank CarolJackRocky
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

DearCarolJackRocky, Thank you for taking the time to post your review about our resort. We take pride in our resort's cleanliness and for us is rewarding to learn you've noticed it during your most recent visit. We're glad to learn you've enjoyed your stay with us and we look forward to welcoming you back soon. Warm Regards.

Hollis, New Hampshire
Reviewed 1 week ago

I visited the Royal Hacienda with friends doing a girls weekend away. We got a great deal online, and we were happy with this resort. I wouldn't say it is the nicest resort I have been to, but it was nice, well maintained, staff was friendly and helpful and the food was good. It was great for the price. While...

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Helpful?
Thank Reba4
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Reba4, Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We appreciate your feedback and look forward to welcoming you back soon. Warm Regards.

Forest Lake, Minnesota
Reviewed 2 weeks ago

This place is immaculate, beautiful, and amazing with superb service! Nearly every waiter and employee was outstanding. Juan at Sol Grill, and one of the evening bartenders whose name I can't remember at La Palapa went above and beyond. The Jacuzzis on the room balconies were fabulous! Incredibly they filled in just a few minutes, and they were awesome to...

Review collected in partnership with this hotel
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Helpful?
Thank Bridget M
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Bridget M, Thank you for taking the time to post about our resort. We always strive to provide our guests with the highest satisfaction levels and we're sorry to hear we didn't accomplish this goal with you. Our staff is always passionate about helping you find a better way to vacation. However, we never mean for our guests to...

Florenceville-bristol
Reviewed 2 weeks ago

The Royal Haciendas is a great family friendly resort. It offers wonderful accommodations with easy access to all their facilities. We did the all inclusive package and were very satisfied with the quality of the food. The resort is very clean and you can see they are continuously maintaining their resort to ensure it doesn't become run down.

Review collected in partnership with this hotel
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Helpful?
Thank sunseeker168
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear sunseeker168, Thank you so much for taking the time to review your stay with us. We couldn’t be happier to see that your time spent with us was a great experience. We hope to see you again soon! Warm Regards.

Plymouth
Reviewed 2 weeks ago

the place is kept spotless and the sevice is high standard. Its has a friendly family atmosphere and the staff is very eager to help and make your stay comfortable. Safety is high priority and they are always introducing new things.

Review collected in partnership with this hotel
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Helpful?
Thank 957mukeshp
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear 957mukeshp, Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We appreciate your feedback and look forward to welcoming you back soon. Warm Regards.

Okoboji, Iowa
Reviewed 2 weeks ago

Cleanliness of facility, groceries/general merchandise on sight at reasonable price, staff are professional, helpful & friendly, responsible & courteous "watchmen" on duty at night care about our safety & want us to enjoy our stay. Front door staff keep close eye on your safety. Check when you leave & when you return. They also check taxi you were in to...

Review collected in partnership with this hotel
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Helpful?
Thank kjtennis
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear kjtennis, Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We appreciate your feedback and look forward to welcoming you back soon. Warm Regards.

Minneapolis, Minnesota
Reviewed 2 weeks ago

Though I have ben anadvocate for the Royal Resorts for years not all of them aree the same so pick carefully and try to way what guests see based on experience and knowledge. I have been going to Mexico in the QROO for 10 years and have taken my four kids (today, 20-7 years) mainly staying at the Royal resorts....

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Helpful?
1Thank Mark M
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Mark M, Thank you for taking the time to review your recent stay with us. We are disappointed to hear your sentiment and of your experience from your recent stay with us. We strive to make sure that all of our guests have the best vacation experience possible and we're sorry to see that we didn't achieve this goal...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Tennis Court
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The Royal Haciendas(R) Just 10 minutes from Playa del Carmen, this enchanting beachfront resort has architecture and gardens inspired by the grand old haciendas of the Yucatan. Enjoy fine dining, activities and many other amenities with the REFINE All-Inclusive package. The Royal Haciendas(R) is proof that dreams come true. Imagine, the best in beachfront living quietly nestled within Riviera Maya's most prestigious oceanfront golf community. ... more   less 

Additional Information about The Royal Haciendas All Suites Resort & Spa

Address: Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM998 - RM2,066 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Haciendas All Suites Resort & Spa 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas Hotel
Royal Haciendas Playa Del Carmen
The Royal Haciendas All Suites Resort & Spa Playa Del Carmen, Mexico - Riviera Maya
Hotel Style:
#3 Family Hotel in Playa del Carmen
#14 Green Hotel in Playa del Carmen
#32 Spa Hotel in Playa del Carmen
#32 Luxury Hotel in Playa del Carmen
#33 On the Beach Hotel in Playa del Carmen
#34 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Haciendas All Suites Resort & Spa staff and other travellers.
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Questions? Get answers from The Royal Haciendas All Suites Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Beach front rooms are best, particularly 3rd floor -- if it is not booked already!”
 of 5 bubbles bwymer, 27 Mar 2017 | Read review
“All of the rooms are nice. Some are closer to the action and others are farther away, but they all have views of something beautiful. ”
 of 5 bubbles karynr859, 27 Mar 2017 | Read review
“Rooms were good other than lack of managing them”
 of 5 bubbles G5047VDchristopherl, 26 Mar 2017 | Read review
“All rooms have a view of the ocean. All the rooms we have stayed in are equally great.”
 of 5 bubbles KathleenAnn1956, 22 Mar 2017 | Read review
“Choose a room with a view of the ocean”
  • Turkey made from a towel by Jorge Eduardo
 of 5 bubbles CarolJackRocky, 16 Mar 2017 | Read review
5 of 5