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The Royal Haciendas All Suites Resort & Spa

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The Royal Haciendas All Suites Resort & Spa
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3,217 Reviews from our TripAdvisor Community

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Showing 2,784: English reviews
Robins
Reviewed 21 February 2016

Quiet resort in the Riviera Maya area with close proximity to Playa and local attractions. Immaculate and well maintained grounds and facilities. Great beach area with plenty of lounge chairs. Attentive and friendly staff. Restaurants serve exceptional food.

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Helpful?
Thank lesliebT9872DU
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Leslie, Thank you for taking the time to post about our resort. We’re happy to hear that we were able to provide you with a great location to make the most out of your vacation. We look forward to welcoming you again during your next visit to the Riviera Maya. Warm Regards.

Malvern
Reviewed 21 February 2016

My concierge Vanesa Ibarra was a god sent helping me handle a settlement in the states. The staff is best of any resort I've stayed at (and I've stayed at plenty). For entertainment Maximo goes beyond the expectations for their entertainment programs. He's the "man"!!

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Helpful?
Thank Cynthia M
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Cynthia M, Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We are sharing your comments about Maximo and Vanesa with Management so they know about the good job they are doing. We...

Durango, United States
Reviewed 21 February 2016

We have been to this resort for several years and it keeps getting better. Los Murales has top notch food and a great selection with a wonderful classical guitarist. Aqua Aerobics is offered at two times in two different pools Monday through Friday and it is a great, fun workout.

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Helpful?
Thank Paulette C
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Paulette C, Thanks so much for writing a review about your stay. We are glad to learn you like our service and enjoy the activities we have available for all of you. We thank you for your continued loyalty. You can't give us any higher honor that a return visit, and we look forward to seeing you again soon....

Long Island NY
Reviewed 21 February 2016

We have been members at this " exclusive private club" ( which it no longer is) for many years. All inclusive was instituted without the consent of the members. Since that time members, who subsidize the resort through their high yearly maintenance fees, have found the food and drink quality and quantity have deteriorated. The internet connections are horrible and...

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Helpful?
Thank Helene4
Sandra R, Online Community Care at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Helen4, Thanks so much for taking the time to review your stay at your home Resort, The Royal Haciendas. We are very sorry to hear that the quality of our services is no longer meeting your expectations since we strive to exceed and satisfy all our guests’ needs. The REFINE All-Inclusive package was an addition more than 3 years...

Rochester, Minnesota
Reviewed 20 February 2016 via mobile

Royal Haciendas is definitely a 1st class facility and operation. The staff is friendly, accommodative, and service oriented. The concierge assigned to you is dedicated to making sure you are comfortable and have everything you need. They'll arrange any tours and make your tee time. There's plenty to do: yoga classes, Zumba, water aerobics, or just relax by the pools...

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Helpful?
Thank scottheck
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear scottheck, We appreciate you taking the time to provide feedback about your recent stay with us. We're glad to learn you enjoyed our staff's friendliness and cordiality and you were able to enjoy so many of the activities available around the resort. Looking forward to host you again soon! Best Regards

Playa del Carmen, Mexico
Reviewed 20 February 2016 via mobile

As a couple we stayed for a week in a 'b suite', the room was amazing and clean. We had the refine all inclusive package and that was really good. There are a lot of choices in the breakfast buffet and the snackbar at the pool had good choices as well. Although every night had a new theme on the...

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Helpful?
Thank Ilkay E
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Ilkay E, Thank you for writing about our resort. We are so pleased to hear that your stay with us was memorable, and that our staff strived to help make you feel like we were your "home away from home!" Thanks again for the review and we look forward to hopefully seeing you again soon. Best Regards

Reviewed 20 February 2016 via mobile

Before I booked the hotel, I was so exciting for all the great review. So we were looking forward for the visit. I think this is the resort for the members and time share. I booked the hotel via hotel.com. We paid close to $400 per night. So I thought this will be 4 stars, but the result was like...

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Helpful?
Thank Yi-Lin K
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Yi-Lin K, Thanks so much for taking the time to review your stay at The Royal Haciendas. We truly appreciate your feedback and sincerely apologize that your stay didn't meet your expectations. I've contacted you offline so that we can learn more about your stay experience to make this right. We hope we have the chance to connect with...

Cochrane, Canada
Reviewed 20 February 2016

Staff members are excellent. Ambrocio - Gardener-brings coconuts to our villa on a regular basis. He is so friendly and his smile says it all. He loves his job. Beatriz - Reception-loves her job. Greets us by name upon arrival. She is extremely efficient and has always been able to assist us when we have a question. Wonderful smile Bell...

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Helpful?
Thank JWPK
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear JWPK, Thanks for your review, as well as your loyalty. We love hearing from our members and their vacation experiences. We appreciate your kind words about our team and we're sharing your comments with Management. Can't wait to have you have here at your home away from home. Best Regards

Rockaway Park, New York
Reviewed 20 February 2016

Spent 5 days at Royal Haciendas and enjoyed the time there, it is a family oriented resort and the place pretty much closes down by midnight but you can always order room service. The food was very good especially the made to order breakfast omlettes.The staff is friendly and tries to be helpful with your requests, especially Adrian Palavicion. It...

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Helpful?
Thank Jo S
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Jo S, Thank you for taking the time to post about our resort. We are glad you had a great time during your most recent visit to The Royal Haciendas. We can’t wait to have you back! Best Regards

West Islip
Reviewed 19 February 2016

Very clean and excellent staff. The bar restaurant in the main building was excellent . We had after dinner drinks their every night. Meet many people which mad the stay more fun. Main restaurant off the bar was excellent. We will return .

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Thank Robert L
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Robert L, Thank you for writing a review about your recent stay at The Royal Haciendas. We’re so happy to hear that you had a great vacation. We hope that you made some incredible memories that will last for years to come. Looking forward to host you again very soon. Warm Regards

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Tennis Court
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The Royal Haciendas(R) Just 10 minutes from Playa del Carmen, this enchanting beachfront resort has architecture and gardens inspired by the grand old haciendas of the Yucatan. Enjoy fine dining, activities and many other amenities with the REFINE All-Inclusive package. The Royal Haciendas(R) is proof that dreams come true. Imagine, the best in beachfront living quietly nestled within Riviera Maya's most prestigious oceanfront golf community. ... more   less 

Additional Information about The Royal Haciendas All Suites Resort & Spa

Address: Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM1,035 - RM1,950 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Haciendas All Suites Resort & Spa 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas Hotel
Royal Haciendas Playa Del Carmen
The Royal Haciendas All Suites Resort & Spa Playa Del Carmen, Mexico - Riviera Maya
Hotel Style:
#3 Family Hotel in Playa del Carmen
#31 Spa Hotel in Playa del Carmen
#31 Luxury Hotel in Playa del Carmen
#32 On the Beach Hotel in Playa del Carmen
#34 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Haciendas All Suites Resort & Spa staff and other travellers.
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Questions? Get answers from The Royal Haciendas All Suites Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms have some ocean view and a veranda or patio. Suggest find their website to view the grounds map and many included amenities..”
 of 5 bubbles Anitable, 22 Feb 2017 | Read review
“All rooms have great views. I would prefer inner courtyard first floor.”
 of 5 bubbles heatherbQ2817MW, 21 Feb 2017 | Read review
“The maid service has always been outstanding”
 of 5 bubbles peggym664, 21 Feb 2017 | Read review
“top floors are quieter”
 of 5 bubbles rachela567, 19 Feb 2017 | Read review
“Higher floors in any category give a great ocean view”
 of 5 bubbles joewslsh, 19 Feb 2017 | Read review
5 of 5