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Grand Riviera Princess All Suites Resort & Spa

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Grand Riviera Princess All Suites Resort & Spa
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7,404 Reviews from our TripAdvisor Community

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Reviewed yesterday NEW

We visited this resort in March 2015; I realize this is a late review but what the heck. The staff were very helpful and the resort was kept very clean. I found the buffets had a wonderful variety of options and an excellent hot sauce selection. The drinks at the swim up bars were great and fast (that's where we...

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Thank Brontejohnston
Edmonton, Canada
Reviewed yesterday NEWvia mobile

What a wonderful time we had here. Clean and friendly. Great service. The beach part was okay but not great. You could lay in a row. But who would like that?! As a non smoker it wasn't so great to walk every time throw the area where the smokers are. The buffet was great and the other restaurant were good....

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Thank jfse
Toronto
Reviewed yesterday NEW

My wife and I wanted a nice getaway for a week and after reading the reviews we chose this resort. We had a Junior Deluxe Suite but all that got us was 2 more a la cart restaurants we could eat at so don't be afraid to just pay for a Junior Suite. Service from all areas was excellent at...

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1Thank 7continentsTO
Reviewed yesterday NEW

My husband and I went to this resort Sept 2016. We stayed in the platinum suite near the beach. When we got there we were on the bottom floor facing a wall of trees so we asked if we could be moved for a better view. The concierge was very help and got us a new room facing inward to...

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3Thank Samantha R
Belleville, Ontario, Canada
Reviewed 2 days ago NEWvia mobile

We stayed here last year, we did the platinum upgrade it was well worth it. The resort is very large, it takes well over 10 minutes to walk from the front lobby end of the resort (at the beach) The resort was very clean , well maintained, and the staff were wonderful.

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3Thank Michael S
Innisfil, Canada
Reviewed 2 days ago NEW

Everything from the suite to the food was fabulous.First resort we visited and didn't get sick.Well worth the money and the nightly entertainment was the best every night.The alacarte restaurants were amazing. The beach was clean and spacious.The service was a ten.The only complaint I had is the towel sign out.Sometimes waited in line for 10 min to either get...

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2Thank morsby
Pilar O, Community Manager. at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear morsby: It makes us very happy to read commentis like yours, since in this way we feel motivated to improve to continue providing a service of excellence. We hope to have the privilege of returning to be your holiday destination in the near future. best regards.

Dartmouth, Canada
Reviewed 2 days ago NEW

I was talking my mother on a AI trip and booked a platinum room on the Sunset side. As many others have indicated, we were checked into the Riviera side--not a big deal for us at all and in fact, we preferred that side because of it's closer proximity to the Platinum section on the beach. As we had read...

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1Thank mlrandpkm
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear mlrandpkm: Thank you very much for sharing your experience with the trip advisor community, your comments are very useful since it allows us to know our areas of opportunity to be able to provide a service of excellence, the comments that have not been so favorable for us will be shared with the departments involved to take corrective action....

Plano, Texas
Reviewed 2 days ago NEW

The resort was well maintained. Very large so you can move around without bumping into anyone. The Food was mediocre at best. I was very disappointing in the quality of food. The Hibachi is the best restaurant there. The staff was EXTREMELY friendly and helpful. The rooms are clean and spacious.

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1Thank Jerry L
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Jerry L: We have carefully read your comments so as to improve in the areas in which we can not transcend in your case, your comments will get to the heads of areas of the departments involved so we can take corrective actions, we hope to have the opportunity to host your holiday in the near future. Warm Regards

Marana, Arizona
Reviewed 2 days ago NEW

We stayed here in Feb 2017 for 9 days. We normally stay on Cozumel but this was our first experience staying in Riv Maya area. It's a very nice place overall. Rooms are huge in comparison to some I've stayed. Nice couch and table beside bed which gives more room feel. Balcony nice. Beds are all hard in Mexico but...

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2Thank Dino033
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Dino033: Thank you for choosing Grand Riviera Princess as your holiday destination, it is always a pleasure to welcome you and make your vacation an unforgettable experience. Thank you for sharing your comments with the trip advisor community. Best Regards.

Ottawa
Reviewed 3 days ago NEW

We travelled to the Grand Riviera Princess in early December, 2016. We booked a swim up suite, which I found to be well worth the upgrade. We are beach people, but it was nice at the end of a long hot day to walk outside of your room and go for a dip without having to put your shoes on....

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4Thank LadyInOttawa
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear LadyInOttawa: First of all, thank you very much for sharing your experience with the Trip Advisor community, it is very grateful to hear that you had an excellent vacation, in Grand Riviera Princess Hotel we worked to create unforgettable experiences and we are happy to know that in your case we fulfilled it. We hope to have the privilege...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Grand Riviera Princess All Suites Resort & Spa is located on the stunning Riviera Maya, just three kilometers from the famous Playa Del Carmen, in beautiful surrounds, with large and spacious natural parks and the delight of a good tropical weather. Besides our fascinating beach, renowned for the clear water and splendid sea beds, typical of the east end of the Yucatan Peninsula, the Hotel invites you to discover the huge wealth of the archaeological remains of the Maya culture in this area. After crossing the spacious lobby the splendid "Paseo de los Dioses" is reached, which invites the costumers to discover the charm of the hotel. It is a gift to our senses to enjoy all our facilities that can be found to our left and right on the way to the marvelous beach awaiting for everybody at the way of the pleasant stroll.Opened in December 2007, Grand Riviera Princess offers 674 fully equipped rooms with a range of services that give the clients a variety of possibilities to choose from: Junior Suite, Junior Suite Deluxe (some with direct pool access), Platinum Suites and Laguna Villa Suites (ideal for the most romantic honeymoon).A fascinating Spa is offered to all the clients, and the most complete activity program during day and night. A range of services in the varied and international selection of top quality food provide the perfect counterpoint when sharing moments of peace and calm with excellent meals in beautiful and inviting specially decorated surrounds, some of which are by the sea. ... more   less 

Additional Information about Grand Riviera Princess All Suites Resort & Spa

Address: Prolongacion 5ta Avenida Mza 20 Lote 006, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM879 - RM1,785 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Riviera Princess All Suites Resort & Spa 4*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Riviera Princess All Suites Resort And Spa
Grand Riviera Princess All Hotel Playa Del Carmen
Grand Riviera Princess Hotel
Grand Riviera Princess All Suites Resort & Spa Playa Del Carmen, Mexico - Riviera Maya
Hotel Style:
#25 Business Hotel in Playa del Carmen
#43 Top resorts Hotel in Playa del Carmen
#48 Luxury Hotel in Playa del Carmen
#55 On the Beach Hotel in Playa del Carmen
#63 Romantic Hotel in Playa del Carmen
#69 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Riviera Princess All Suites Resort & Spa staff and other travellers.
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Questions? Get answers from Grand Riviera Princess All Suites Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Swim-Up room pools tended to be crowded with children, as they were quieter and shallower than the party pools. Would not recommend.”
 of 5 bubbles Brontejohnston, 22 Feb 2017 | Read review
“Most rooms are identical inside (family rooms have bunk beds). No beach views from any room.”
 of 5 bubbles 7continentsTO, 22 Feb 2017 | Read review
“If you pay the extra for the Platinum Suites, you won't be disappointed.”
 of 5 bubbles samantharM9842XZ, 22 Feb 2017 | Read review
“All rooms are very nice from what I seen.”
 of 5 bubbles morsby, 21 Feb 2017 | Read review
“7000 block- closer to buffets/pools, far from beach. Ask for ground floor--views aren't worth climbing all those stairs!!”
 of 5 bubbles Dino033, 21 Feb 2017 | Read review
5 of 5