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Grand Riviera Princess All Suites Resort & Spa

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Grand Riviera Princess All Suites Resort & Spa
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7,082 Reviews from our TripAdvisor Community

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Showing 5,305: English reviews
Edmonton, Canada
1 review
Reviewed yesterday NEW

Resort is very clean. Food was only average, I expected far more seeing as how this is listed as a 5 Star resort. Service staff in the buffet areas were at best average. We often sat at tables that were partially set, waited a long time to be greeted and even longer for beverages. The A La Carte restaurants were... More 

Review collected in partnership with this hotel

Helpful?
Thank JP J
North Port, Florida
2 reviews
Reviewed yesterday NEW

This was our first stay at the Grand Riviera Princess and it was OUTSTANDING! The resort is absolutely beautiful. The grounds are well kept and stunning. The rooms were very clean and comfortable. Housekeeping did a wonderful job and we loved the towel creations that were left for us every day. The food was fantastic. We ate breakfast every morning... More 

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Helpful?
Thank toolmanpm
Saint Charles, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed yesterday NEW

This resort was clean and the staff was very friendly. This is a very large resort so there is a lot of walking to and from the beach but we looked at it as a way to walk off the food and drinks! Unfortunately the beds were very hard. The food was okay. The steakhouse was our favorite. It would... More 

Helpful?
Thank Hottubinit
Prince Albert, Saskatchewan
1 review
Reviewed yesterday NEW

Very nice place clean and tidy. Except for our room. It had a musty smell and later on found out the bathroom upstairs had flooded and leaked into our bath room. Once the open ceiling the gyprock was all black mold. The resort was 99.9 % full so they couldn't move us into another room. This was the biggest bummer.... More 

Review collected in partnership with this hotel

Helpful?
Thank jeperlitz
Des Moines, Iowa
1 review
Reviewed yesterday NEW

This resort is quite beautiful. Its also rather large. The food is just alright everything else is above average. Even the specialty restaurants aren't that good. Mama Mia is by far the best. I did not like the booking reservation process for the restaurants it didn't make sense and took too long. They were supposedly always full but there were... More 

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Helpful?
Thank angelagreaves13
Truro, Nova Scotia
1 review
Reviewed yesterday NEW

Staff were helpful , buffet was slow for eggs in the morning , restaurants were good , Mama Mia was great / waiters were good with children , overall good time . Pool staff were good and service was 8.5 / 10 , no complaints . Would we go back , yes , however we would likely stay in the... More 

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Helpful?
Thank chucksinclair001
Toronto, Ontario
1 review
Reviewed yesterday NEW

This was a beautiful resort and the staff was very friendly. However, the food really sucked. The same food was repeated every day and even then, there wasn't much selection. The restaurant food quality was also sub par.

Review collected in partnership with this hotel

Helpful?
Thank pg6347
Ashford, United Kingdom
1 review
Reviewed yesterday NEW

Reyna the ice cream parlour lady was my favourite, she always greeted us with a huge smile and was very friendly. The staff and the hotel were always amazing, we are definitely going to book there again.

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Helpful?
Thank dawne771
New York City, New York
1 review
Reviewed yesterday NEW

We had a great time. Our family lived being together. The staff ( especially at the Chill out Beach) were amazing. Anna and Eduardo were two of the most attentive and knowledgeable people people we met there.

Review collected in partnership with this hotel

Helpful?
Thank Kat R
Clawson
1 review
Reviewed yesterday NEW

The platinum experience was well worth the extra cost. Plenty of amenities, food choices and extra perks. Pool where both clean and plentiful throughout the entire resort along with an excellent beach that allowed for plenty of guest without feeling crowded.

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Helpful?
Thank bclark707

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Grand Riviera Princess All Suites Resort & Spa is located on the stunning Riviera Maya, just three kilometers from the famous Playa Del Carmen, in beautiful surrounds, with large and spacious natural parks and the delight of a good tropical weather. Besides our fascinating beach, renowned for the clear water and splendid sea beds, typical of the east end of the Yucatan Peninsula, the Hotel invites you to discover the huge wealth of the archaeological remains of the Maya culture in this area. After crossing the spacious lobby the splendid "Paseo de los Dioses" is reached, which invites the costumers to discover the charm of the hotel. It is a gift to our senses to enjoy all our facilities that can be found to our left and right on the way to the marvelous beach awaiting for everybody at the way of the pleasant stroll.Opened in December 2007, Grand Riviera Princess offers 674 fully equipped rooms with a range of services that give the clients a variety of possibilities to choose from: Junior Suite, Junior Suite Deluxe (some with direct pool access), Platinum Suites and Laguna Villa Suites (ideal for the most romantic honeymoon).A fascinating Spa is offered to all the clients, and the most complete activity program during day and night. A range of services in the varied and international selection of top quality food provide the perfect counterpoint when sharing moments of peace and calm with excellent meals in beautiful and inviting specially decorated surrounds, some of which are by the sea. ... more   less 

Additional Information about Grand Riviera Princess All Suites Resort & Spa

Address: Prolongacion 5ta Avenida Mza 20 Lote 006, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM938 - RM2,211 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Riviera Princess All Suites Resort & Spa 4*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Riviera Princess All Suites Resort And Spa
Grand Riviera Princess All Hotel Playa Del Carmen
Grand Riviera Princess Hotel
Grand Riviera Princess All Suites Resort & Spa Playa Del Carmen, Mexico - Riviera Maya
Hotel Style:
#25 Business Hotel in Playa del Carmen
#41 Top resorts Hotel in Playa del Carmen
#43 Luxury Hotel in Playa del Carmen
#52 On the Beach Hotel in Playa del Carmen
#65 Romantic Hotel in Playa del Carmen
#69 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Riviera Princess All Suites Resort & Spa staff and other travellers.
1,414 questions
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Questions? Get answers from Grand Riviera Princess All Suites Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms are beautiful and comfortable. If walking long distances is difficult this resort is very large so I would recommend getting a room closer to the tram stops. My wife just had a total knee replacement 8 weeks prior to our vacation and the tram/ shuttle was an excellent way to get from one end of the resort to the other. ”
 of 5 bubbles toolmanpm, 2 Dec 2016 | Read review
“I would definitely ask for a room closer to the beach as well as the first floor. Their are elevators but not convienient.”
 of 5 bubbles Hottubinit, 2 Dec 2016 | Read review
“The rooms were not stocked well with shampoos and conditioner. ”
 of 5 bubbles 862katr, 2 Dec 2016 | Read review
“Stayed in the villas”
 of 5 bubbles Dchapin, 1 Dec 2016 | Read review
“Pool side rooms were quiet and had a great view of the resort!”
 of 5 bubbles KGMomma, 30 Nov 2016 | Read review
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