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Grand Riviera Princess All Suites Resort & Spa

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Grand Riviera Princess All Suites Resort & Spa
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7,534 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Riviera Princess All Suites Resort & Spa
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Showing 5,625: English reviews
Kenora, Canada
Reviewed 1 week ago via mobile

We just returned from our family and friends vacation. We all had a great time! Weather, service and food were all fantastic! We spent the first few days playing by the ocean with the kids. Brings lots of sun screen! There are photographers with neat animals on the beach, we purchased a lot of pictures - they do great work...

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Helpful?
3Thank JSMinor
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear JSMinor: Wow! We loved how in a few words you described the incredible experience you lived at Grand Riviera Princess Hotel. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind words about the...

Reviewed 1 week ago

I'm not sure where to begin with this place, the moment we stepped off of that bus from the airport we were all blown away (3 kids, my husband and I) This place had it all for adults and the kids, we discovered very quickly that this place is huge!!! We found our area and room with no hassle, and...

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11Thank Crystal-Ann S
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Crystal-Ann S: We will never grow tired of reading such complimenting reviews or of providing the type of service that warrants feedback such as yours. Your generous comments have been conveyed to all of the mentioned teams at the hotel which have greatly motivated us all. 35We were very pleased to read you felt pampered during your recent visit...

Reviewed 1 week ago

Beautiful, beautiful hotel. The staff were great (even though our check-in didn't go through as planned). The food at the buffet is ok - not what I expected of a 5 star hotel. The wi-fi is non-existent, so if you plan to use wi-fi to communicate, don't bother. Also, don't assume the shuttle to Playa del Carmen is free -...

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2Thank Kendra S
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Kendra S: We have carefully noted each point you mentioned in order to improve, we take our guest´s opinions very serious. Feedback is always important as it is a vital way of reviewing the level of service and facilities we provide our guests so as to make an improvement.We hope to have the chance to host your vacations y...

Oshawa, Canada
Reviewed 1 week ago

The hotel grounds were immaculate. Extremely clean everywhere on the resort. Food was very good. The beach had tons of loungers and good shoreline. Our room was very spacious, extremely clean, and plenty of water to re hydrate every day. We would come back again.

Review collected in partnership with this hotel
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1Thank Darren N
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Darren N: Thank you for taking the time to share your experiences with the Trip Advisor community. We have taken all your feedback on board and this will be used constructively to perfect our Grand Riviera Princess experience. We are more than happy to learn that your experience was memorable and that we have surpassed your expectations. Best Regards.

Calgary, Canada
Reviewed 1 week ago

This resort has everything you could want.. There are many a la carte restaurants (we went to Swiss Fondue, Italian, Mexican and the Grill - which were all good ) It was easy to make reservations for these restaurants. Hotel staff were courteous and friendly. Check in and check out were easy and smooth. We used the on-site BD (Best...

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1Thank NJTHW
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear NJTHW: Thank you so much for taking the time to leave us your feedback on your recent experience at Grand Riviera Princess. we are pleased to know you had a delightful stay with us and that we were able to fulfill all your expectations. We strive in having a great ambiance to satisfy all the needs of our valued...

Niagara Falls
Reviewed 1 week ago

We spend a lot of time at this resort even though we booked at the Sunset. We booked two rooms and one of them were on the Riviera side (Not sure why). Nonetheless our mom and aunt stayed on the Riviera side and we were able to utilize both sides of the resort. Everything at Riviera is pretty much identical...

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3Thank Jinnah E
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Jinnah E: Thank you so much for taking the time to leave us your feedback on your recent experience at Grand Riviera Princess. we are absolutely delighted to read you felt warmly welcomed and that the hotel provided a personalized and friendly atmosphere. Your feedback is extremely important to us, we will share it with our team to encourage...

Reviewed 1 week ago via mobile

We stayed in the adults only section of the hotel. I am incredibly impressed by the quality of food, service and design of the hotel. Rooms are very private and quiet. Woke up to the sounds of tropical birds. Beds are super comfortable and the rooms are very modern and impressive. For a person who has lost the taste for...

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2Thank Nancy H
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Nancy H: We loved how in a few words you described the incredible experience you lived at Grand Riviera Princess Hotel. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind words about the...

Tonawanda, New York
Reviewed 1 week ago

We were supposed to be in Platinum Princess Sunset, but were directed to check in at Platinum Princess Riviera. We had requested a king size bed, but started out in a double full size bed room. The first room had a lot of problems, but once brought to the attention of our concierge, the moved us into the king bed...

Review collected in partnership with this hotel
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1Thank chelcyf2017
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear chelcyf2017: Thank You for sharing your experience whit the Trip Advisor community. We are absolutely delighted to read you felt warmly welcomed and that the hotel provided a personalized and friendly atmosphere. Your feedback is extremely important to us, we will share it with our team to encourage them to continue improving. We are looking forward to host you...

Edmonton, Canada
Reviewed 1 week ago

This was my second year in a row at your resort, because I love your resort. Your staff, restaurants,spa, beach are all great. I what to come back to your resort again next year. The only tip I have for you is if you could take care of the coate's or rodent's at the beach food area are going to...

Review collected in partnership with this hotel
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1Thank terrynattrass
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear terrynattrass: Thank you for your loyalty, we are absolutely delighted to read that you enjoyed your stay at Grand Riviera Princess, we truly appreciate your feedback and have shared it internally. We work diligently in providing guests with excellent services. We are pleased to know you had a delightful stay with us and that we were able to fulfill...

Carleton Place, Ontario
Reviewed 1 week ago

First class resort.....The staff were very friendly,and willing to assist in any way. Food was good,and service excellent. We had the Platinum package,which was well worth the extra $$. Definitely would recommend this resort.

Review collected in partnership with this hotel
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Thank waynecY6862AW
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear waynecY6862AW: It is a great pleasure to read your feedback and see that we provided you with an exceptional hotel experience on your recent stay with us. Our aim is to impress each and every one of our guests and I am happy to know that we succeeded in your case. We truly appreciate your kind words and recommendation....

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Grand Riviera Princess All Suites Resort & Spa is located on the stunning Riviera Maya, just three kilometers from the famous Playa Del Carmen, in beautiful surrounds, with large and spacious natural parks and the delight of a good tropical weather. Besides our fascinating beach, renowned for the clear water and splendid sea beds, typical of the east end of the Yucatan Peninsula, the Hotel invites you to discover the huge wealth of the archaeological remains of the Maya culture in this area. After crossing the spacious lobby the splendid "Paseo de los Dioses" is reached, which invites the costumers to discover the charm of the hotel. It is a gift to our senses to enjoy all our facilities that can be found to our left and right on the way to the marvelous beach awaiting for everybody at the way of the pleasant stroll.Opened in December 2007, Grand Riviera Princess offers 674 fully equipped rooms with a range of services that give the clients a variety of possibilities to choose from: Junior Suite, Junior Suite Deluxe (some with direct pool access), Platinum Suites and Laguna Villa Suites (ideal for the most romantic honeymoon).A fascinating Spa is offered to all the clients, and the most complete activity program during day and night. A range of services in the varied and international selection of top quality food provide the perfect counterpoint when sharing moments of peace and calm with excellent meals in beautiful and inviting specially decorated surrounds, some of which are by the sea. ... more   less 

Additional Information about Grand Riviera Princess All Suites Resort & Spa

Address: Prolongacion 5ta Avenida Mza 20 Lote 006, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM886 - RM1,555 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Riviera Princess All Suites Resort & Spa 4*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Riviera Princess All Suites Resort And Spa
Grand Riviera Princess All Hotel Playa Del Carmen
Grand Riviera Princess Hotel
Grand Riviera Princess All Suites Resort & Spa Playa Del Carmen, Mexico - Riviera Maya
Hotel Style:
#29 Green Hotel in Playa del Carmen
#43 Top resorts Hotel in Playa del Carmen
#47 Luxury Hotel in Playa del Carmen
#53 On the Beach Hotel in Playa del Carmen
#63 Romantic Hotel in Playa del Carmen
#69 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Riviera Princess All Suites Resort & Spa staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you're both a beach and pool fanatic, I would ask for a room starting with a 6 or 7, unless you're going to be in the platinum sections.”
 of 5 bubbles KatyaFedorova, 25 Mar 2017 | Read review
“Loved our Villa - 9001.”
 of 5 bubbles ttrhmr, 24 Mar 2017 | Read review
“We enjoyed a room that was not at pool side. We enjoyed the peace and quiet.”
 of 5 bubbles HeatherL933, 23 Mar 2017 | Read review
“Top east facing rooms in Platinum are ocean view-but that means mostly treetop views with ocean peeking thru. ”
 of 5 bubbles 337jenk, 22 Mar 2017 | Read review
“Our room in the 6000 was good, second floor, facing the pool. ”
 of 5 bubbles bettyw312, 21 Mar 2017 | Read review
5 of 5