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Grand Riviera Princess All Suites Resort & Spa

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Traveller (10702)
Pool & Beach (2009)
Room & Suite (1748)
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Overview
  • Excellent45%
  • Very good31%
  • Average14%
  • Poor6%
  • Terrible4%
Travellers talk about
“sports bar”(631 reviews)
“fondue”(409 reviews)
AMENITIES
Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
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Reviews (9,496)
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2,255
1,049
448
356
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2,972
2,255
1,049
448
356
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2,211 - 2,215 of 7,080 reviews
Reviewed 6 August 2016

Just arrived back from 2 weeks in Grand Riviera Princess. We had an amazing 2 weeks , first impressions of the hotel were stunning and immaculate, the surrounding garden and pool areas were beautiful and well maintained by the hard working staff. The rooms were...More

7  Thank 222raylin
Response from Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & SpaResponded 8 August 2016

Dear Guest Thank you for taking the time to share your feedback of your recent stay with us and TripAdvisor’s Readers. It is nice to hear that you enjoyed our facilities and services. We are honored to have had the opportunity to serve you. We...More

Reviewed 6 August 2016

We are currently enjoying our last five days at the amazing GRP and I felt I had to write my review before the end of our holiday to put people's minds at ease who are thinking about staying here and are not too sure due...More

14  Thank Samantha D
Response from Pilar O, Community Manager||| at Grand Riviera Princess All Suites Resort & SpaResponded 7 August 2016

Dear Samantha D, Thank you for taking the time to share your feedback of your recent stay. Thank you very much for choosing The Grand Riviera Princess to stay on your vacation, your opinion is very important to us. We hope very soon for another...More

Reviewed 6 August 2016 via mobile

We've stayed at many resorts from Cancun down south past Playa Del and rank this as our favorite. Unbelievably clean, there are people constantly sweeping, trimming, and keeping the whole place spotless. Good beach with a place to eat and drink. So many pools and...More

4  Thank Wunhunglow
Response from Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & SpaResponded 7 August 2016

Dear Wunhunglo,w We appreciate the time you took to write your comments on TripAdvisor, also we invite you to soon return to his second home The Grand Riviera Princess in Playa del Carmen to offer you an even better experience. Sincerely,

Reviewed 6 August 2016

overall ok. They left our plates over one day in front of our Villa door I called twice for them to get them. House keeping just leaves it there. So animals came and ate out of it and made a mess. Not impressed. Food was...More

Review collected in partnership with this hotel
Thank dinap389
Response from Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & SpaResponded 7 August 2016

Dear dinap389, We regret that our attempts to make your stay more enjoyable were unsuccessful, it is unfortunate to read that you did not receive the welcome feeling you were expecting. We hope that despite this experience, you present us an opportunity to show you...More

A TripAdvisor Member
1
Reviewed 6 August 2016 via mobile

Place was fantastic hotel lovely all the people were nice and very helpful just such a long flight weather was roasting rained for about 5 mins each day otherwise great playa del car men's nice Cozumel wouldn't recommend to anybody nothing thereMore

Thank A TripAdvisor Member
Response from Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & SpaResponded 7 August 2016

Dear Guest, Thank you very much for sharing your positive comment on our TripAdvisor platform Comments like yours makes us attempt more to provide our service every day We hope that in the future we can have him back with us to provide a service...More

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Beachfront
Pool
Room Service
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Free Parking
Spa
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Free Parking
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Spa
Hot Tub
Tennis Court
Adult pool
Outdoor pool
Details
Price range
US$169 - US$425 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#31 Green Hotel in Playa del Carmen
#47 Top resorts Hotel in Playa del Carmen
#53 Family Hotel in Playa del Carmen
#56 Luxury Hotel in Playa del Carmen
#63 Romantic Hotel in Playa del Carmen
#67 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$169 - US$425 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#31 Green Hotel in Playa del Carmen
#47 Top resorts Hotel in Playa del Carmen
#53 Family Hotel in Playa del Carmen
#56 Luxury Hotel in Playa del Carmen
#63 Romantic Hotel in Playa del Carmen
#67 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (10702)
Pool & Beach (2009)
Room & Suite (1748)
Dining (718)
Family and Play Areas (123)
Business Centre & Event Rooms (28)
Amenities (26)
Questions & Answers
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chloeandjayc
20 June 2018|
AnswerShow all 3 answers
Response from chloeandjayc |
Fab thank you so much! I’ll get ready to sweat🙈 any sign of rain showers?
0
Votes
Room Tips
"No option for ocean view at platinum."
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"Cleaning would help"
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"Tissues needed and bathroom supplies could be topped up more regularly"
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"Well worth upgrading to Platinum, more extras. Some rooms have swim up entrances."
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