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Grand Riviera Princess All Suites Resort & Spa

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Grand Riviera Princess All Suites Resort & Spa
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7,540 Reviews from our TripAdvisor Community

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Showing 5,629: English reviews
Fort McMurray, Canada
Reviewed 9 April 2015

Staff was very friendly and rooms were okay. Lots of walking between venues. The food was so so. The drinks were great and the beach hamburgers were good. The grounds were very very clean and well maintained.

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1Thank TotallyRetired
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Client, We are pleased that we could make your time with us as great as possible and we could offer the service you deserve. We remain at your entire disposition for any assistance you might need before your visit. Best Regards, Obed Canche Grand Riviera Princess All Suites & Spa Resort

Reviewed 9 April 2015 via mobile

Excellent trip!! Beautiful pools, the food was very good, and offered great variety. the room was clean and spacious and the covered patio really came in handy when we had a rainy day. Service was very good and some really good choices of alcohol. Friendly staff, good service, good food, great resort. We shall return!!!

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1Thank Billiam1
Kiel, Wisconsin
Reviewed 9 April 2015

My husband and I stayed here for our 4th wedding anniversary. This place was immaculate and CLEAN! Everyday we noticed someone was cleaning something whether it be the sidewalk, windows or our hotel floors. We upgraded to the Platinum Suites with many amenities and perks. From there we were able to get an a la carte dinner every night! Because...

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2Thank Carrie G
Calgary, Canada
Reviewed 8 April 2015

Went here with my girlfriend during February. It was our first time in Cancun/Riviera Maya and we had an amazing experience!! The travel arrangements were seamless, the food was amazing and the staff were super friendly. Every night there was something going on, and the beach day club was fun as well. Everything was just perfect. Rooms were super clean...

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2Thank Corey C
Ottawa, Canada
Reviewed 8 April 2015

The property is big and nice, but the staff attitude towards guests is not great. It almost looks like the staff would rather do without guests... Not too willing to solve problems with your stay, they just say "yes" and then do nothing. Took us two days /nights of phone calls and visits to front desk (out of 7 nights,...

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1Thank Oehoo
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Client. It is our pleasure to express our gratitude for your preference in Grand Riviera Princess for the enjoyment of your last vacation as well as let us know some points to improve. We would like to extend our sincerely apologies for any inconveniences that you have had during your stay. We have taken a good note about your...

Reviewed 8 April 2015 via mobile

Everything was glorious. Friendly staff, good food, beautiful location. Nice room but kind of damp.the air went off when you left the room. But we liked our room. 2nd visit there. Entertainment wasn't top quality but the location was entertainment in itself.

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1Thank Debra H
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Client, We are pleased to hear that you spent wonderful holidays in our resort and that you enjoyed the time with us. It is a pleasure for us to know that our resort was to your liking. We sincerely appreciate your review and are looking forward to welcoming you back. Sincerely, Obed Canche Grand Riviera Princess All Suites &...

Edmonton, Canada
Reviewed 8 April 2015

The property is beautiful and maintained to stay that way. It is huge so if you have mobility problems I would not come here as you will be doing a lot of walking. The staff are friendly, the food quite good with a lot of variety. Water everywhere on the resort which brings out the mosquitoes at night. The beach...

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4Thank gtraveller2015
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Client, It is a pleasure to read that you had a good experience in our Hotel. We are very happy to know that you enjoyed our facilities and the service provided from all the staff. Regarding your comments to improve some areas, they will be sent to the managers. We appreciate that you send us your feedback, because that...

Reviewed 8 April 2015

This was my first all inclusive; I went for a wedding. The resort grounds were impressive from the main entrance; well kept and clean, quite a large resort. There are mosquito's out at night, so apply some repellent if you plan on being outside. Food-Buffet was okay, breakfast was nice but repetitive (ran out of bacon very quickly each day),...

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1Thank 906sharmilab
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Client, I would like to thank you for choosing Grand Riviera Princess for your holiday and also for sharing your experience with us. Every complaint, compliment and suggestion will help us to raise standards, as well as review and improve our services and facilities. Please do not hesitate to contact us if anything we can assist you to make...

Reviewed 8 April 2015

My husband and I stayed here for our 5th yr. anniversary. On our honeymoon, we stayed at The Royal in Playa which is perfect so it was hard not compare the two properties however they are at completely different price points. We paid extra for the Platinum Suite (I don't think we would have enjoyed our stay had we not)...

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2Thank Julie F
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Guest, I would like to thank you for bringing to our attention the comments about your stay in our Hotel. On behalf of all our staff we ask our sincerest apologies. We feel so sorry to hear that our service has not exceeded your expectations. Thank you for taking the time of sharing your opinion with us and let...

Buffalo
Reviewed 7 April 2015

The hotel was nice, weather was amazing, beach is a little rocky in areas. When we were booking we were offered an upgrade which said to include a butler for $75 per person, we took the upgrade which gave us "platinum room" it did include free wifi, but there was no butler upon arrival. When we asked about the butler,...

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2Thank Travel8268
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Client, First of all we would like to thank you for your kind words regarding our facilities. We really appreciate that you took your valuable time to share your experiences with us. The team at Grand Riviera Princess is looking forward to welcoming you back for your next stay as a returning guest. Cordially, Obed Canche Grand Riviera Princess...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Grand Riviera Princess All Suites Resort & Spa is located on the stunning Riviera Maya, just three kilometers from the famous Playa Del Carmen, in beautiful surrounds, with large and spacious natural parks and the delight of a good tropical weather. Besides our fascinating beach, renowned for the clear water and splendid sea beds, typical of the east end of the Yucatan Peninsula, the Hotel invites you to discover the huge wealth of the archaeological remains of the Maya culture in this area. After crossing the spacious lobby the splendid "Paseo de los Dioses" is reached, which invites the costumers to discover the charm of the hotel. It is a gift to our senses to enjoy all our facilities that can be found to our left and right on the way to the marvelous beach awaiting for everybody at the way of the pleasant stroll.Opened in December 2007, Grand Riviera Princess offers 674 fully equipped rooms with a range of services that give the clients a variety of possibilities to choose from: Junior Suite, Junior Suite Deluxe (some with direct pool access), Platinum Suites and Laguna Villa Suites (ideal for the most romantic honeymoon).A fascinating Spa is offered to all the clients, and the most complete activity program during day and night. A range of services in the varied and international selection of top quality food provide the perfect counterpoint when sharing moments of peace and calm with excellent meals in beautiful and inviting specially decorated surrounds, some of which are by the sea. ... more   less 

Additional Information about Grand Riviera Princess All Suites Resort & Spa

Address: Prolongacion 5ta Avenida Mza 20 Lote 006, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM881 - RM1,563 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Riviera Princess All Suites Resort & Spa 4*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Riviera Princess All Suites Resort And Spa
Grand Riviera Princess All Hotel Playa Del Carmen
Grand Riviera Princess Hotel
Grand Riviera Princess All Suites Resort & Spa Playa Del Carmen, Mexico - Riviera Maya
Hotel Style:
#29 Green Hotel in Playa del Carmen
#43 Top resorts Hotel in Playa del Carmen
#46 Luxury Hotel in Playa del Carmen
#53 On the Beach Hotel in Playa del Carmen
#63 Romantic Hotel in Playa del Carmen
#69 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Riviera Princess All Suites Resort & Spa staff and other travellers.
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Questions? Get answers from Grand Riviera Princess All Suites Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If possible upgrade to platinum but you can enjoy most of the same with a regular room”
 of 5 bubbles josetX6307DH, 27 Mar 2017 | Read review
“We liked the first floor in building 8. Halfway between beach and restaurants.”
 of 5 bubbles cathytidwell, 27 Mar 2017 | Read review
“If you're both a beach and pool fanatic, I would ask for a room starting with a 6 or 7, unless you're going to be in the platinum sections.”
 of 5 bubbles KatyaFedorova, 25 Mar 2017 | Read review
“Loved our Villa - 9001.”
 of 5 bubbles ttrhmr, 24 Mar 2017 | Read review
“We enjoyed a room that was not at pool side. We enjoyed the peace and quiet.”
 of 5 bubbles HeatherL933, 23 Mar 2017 | Read review
5 of 5