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Grand Riviera Princess All Suites Resort & Spa

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Traveller (10689)
Pool & Beach (2008)
Room & Suite (1750)
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Overview
  • Excellent45%
  • Very good31%
  • Average14%
  • Poor6%
  • Terrible4%
Travellers talk about
“sports bar”(608 reviews)
“fondue”(403 reviews)
AMENITIES
Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
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Rooms
4 Jun5 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (9,343)
There are newer reviews for Grand Riviera Princess All Suites Resort & Spa
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6,965 results
Traveller rating
2,915
2,228
1,030
445
347
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2,915
2,228
1,030
445
347
Show reviews that mention
All reviewsa la carte restaurantssports barfondueplatinum suitemama miaplatinum areale fleurplatinum conciergechill out barla vaqueriaplatinum poolthe grilllas olaswater shoesprivate pooldays in advanceseafood
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2,261 - 2,265 of 6,965 reviews
Reviewed 27 June 2016

My boyfriend and I planned this trip to celebrate our 2 year anniversary. After comparing room amenities we decided to go with a junior suite since we were planning to spend most of our time at the beach or pool. Our room was up to...More

3  Thank 736kassies
Response from Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & SpaResponded 27 June 2016

Dear Kassie S, We loved how you described the experience you lived at Grand Riviera Princess Hotel. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We hope you come back...More

Reviewed 27 June 2016 via mobile

Currently staying in a platinum room 5101, lovely room jacuzzis on veranda and in bathroom both huge. Check in was a breeze we identified ourselves as staying in platinum and the bellboy took us straight their. Rooms Very spacious, modern and comfortable. We were given...More

5  Thank Tonilfc
Response from Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & SpaResponded 27 June 2016

Dear Tonilfc, First of all, thank you for taking the time to share your feedback of your recent stay with us in Grand Riviera Maya. It is nice to hear that you enjoyed our facilities and services. We are honored to have had the opportunity...More

Reviewed 27 June 2016

A very well kept resort,had a brilliant holiday ,a la carte resturants serving good food as buffet food always cold,as was breakfast most mornings unless you had a fresh egg or omelette cooked,would return though & reccomend.lots of pools & sun beds so don't have...More

Review collected in partnership with this hotel
1  Thank Lisa H
Response from Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & SpaResponded 28 June 2016

Dear Lisa H, Thanks you choosing Grand Rivera Princess as your holiday destination, it was a pleasure host you! For our staff the more important thing always is the guests satisfaction. Read this kind of comments always help to improve the quality of service that...More

Reviewed 26 June 2016

We generally make a point of never going back to the same place twice, the first time was fantastic, but the second did not live up to the first visit. We upgraded to platinum, but it really did not meet the title. My advice is...More

Review collected in partnership with this hotel
2  Thank keith_warburton3
Response from Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & SpaResponded 28 June 2016

Dear keith_warburton3, Thank you for taking the time to share your experiences with the TripAdvisor community. We are sorry for any inconvenience you may experience during your stay, it was never our intention to disappoint you in any way. Is important to know that our...More

Reviewed 26 June 2016

Just returned from our first visit to this resort. We read tons of reviews before traveling and had a good idea of what to expect. Let me point out several of the outstanding people we encountered first. At the Riviera Snack bar, Egger went above...More

1  Thank twaykelly
Response from Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & SpaResponded 28 June 2016

Dear twaykelly, Thank you for taking the time of shared your holiday experience in Grand Riviera Maya Princess with all the TripAdvisor readers. For Princess Hotels opinions like yours and very important and we are sure that feedback is the more important way to improve...More

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Beachfront
Pool
Room Service
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Free Parking
Spa
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Free Parking
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Spa
Hot Tub
Tennis Court
Adult pool
Outdoor pool
Details
Price range
US$164 - US$392 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#31 Green Hotel in Playa del Carmen
#47 Top resorts Hotel in Playa del Carmen
#53 Family Hotel in Playa del Carmen
#57 Luxury Hotel in Playa del Carmen
#63 Romantic Hotel in Playa del Carmen
#67 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$164 - US$392 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#31 Green Hotel in Playa del Carmen
#47 Top resorts Hotel in Playa del Carmen
#53 Family Hotel in Playa del Carmen
#57 Luxury Hotel in Playa del Carmen
#63 Romantic Hotel in Playa del Carmen
#67 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (10689)
Pool & Beach (2008)
Room & Suite (1750)
Dining (718)
Family and Play Areas (123)
Business Centre & Event Rooms (28)
Amenities (26)
Questions & Answers
Ask a question
Katie S
24 May 2018|
Answer
Response from BUDDYV | Reviewed this property |
If you want to use them , yes, it is best as early as possible, but you do not have to
1
Vote
imperialbrickwork
20 May 2018|
AnswerShow all 4 answers
Response from BUDDYV | Reviewed this property |
I agree with other answer. You have an accident there and your troubles are only beginning. Negotiate a cab price IMO
0
Votes
MandyMiltonKeynes
20 May 2018|
AnswerShow all 2 answers
Response from Colin G | Reviewed this property |
There are two places you can collect pool towels from daily, no deposit needed. Just sign the book with your room number and how many you are taking.
1
Vote
Room Tips
"Top floors are always the best IF you don't mind climbing stairs, since there are no elevators in most of..."
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"use the ceiling fans to cool the room"
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"Yes we tip 3 to five dollars per day for room and it was very clean great job"
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"Nothing at fault plenty of space and clean always"
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