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Grand Riviera Princess All Suites Resort & Spa

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Grand Riviera Princess All Suites Resort & Spa
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7,530 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Riviera Princess All Suites Resort & Spa
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Showing 5,622: English reviews
Reviewed 3 April 2015

My husband and I just returned from this resort last night and we LOVED it! We don't have anything negative to talk about. It would be nice if the WiFi was free all over the resort but we learned where to hangout in order to connect into the Platinum WiFi, instead of purchasing day passes. We only needed it for...

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Helpful?
10Thank Lindsey M
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Guest, We are delighted to read how much you enjoyed your holiday with us at Grand Riviera Princess and sincerely appreciate you taking the time to post a review of your experience. We look forward to welcoming you back in the near future. Sincerely, Obed Canche Grand Riviera Princess All Suites & Spa Resort

Fort McMurray, Canada
Reviewed 2 April 2015

We stayed at the resort the last week in March 2015 and had an amazing vacation. The large size of this resort is intimidating at first but leaves guests with a large array of options. The upgrade to platinum was well worth the additional charge and the bartenders in the platinum lounge provide exceptional customer service. The servers at the...

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8Thank Aimee_Jessica28
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Guest, Thank you for sharing your great feedback with the TripAdvisor community. I'm delighted to read that you will come back! We are glad to read that you had enjoyed your recent stay with us. We also appreciate that you pointed out the excellent service, with a special mention of Rubicel Contreras. We hope to see you back soon...

Peterborough, Canada
Reviewed 31 March 2015

The landscaping in this resort is impeccable! Mosquitoes were annoying to say the least. they spray the grounds - blue smoke pour out- Beach- a foot of seaweed entering the water- then corral underfoot!- Food- Lots of it but not tasty- Of the 5 à la Carte restaurants only 2 were good- French (Try the beef tenderloin) and the Fish-...

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6Thank Klodet47
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Guest, We are disappointed to read about your dissatisfaction about our dinner options. It is a shame this was not brought to our attention while you were still here; our Restaurant Managers are always available not only for suggestion and comments, but also to cater to special requirements in order to provide for our guest’s satisfaction. It is such...

Toronto, Canada
Reviewed 31 March 2015

We booked this resort near Playa del Carmen for a wedding in March 2015. We had just come from the Park Royal in Cozumel and were stunned by the size of this place. The 3rd floor room in building 7 was spacious and clean, but had a musty smell that would not go away after opening the doors or the...

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3Thank vvnn
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Guest, First of all thank you for taking the time to write your review and for giving us your feedback of your stay. We would like to let you know that we take all of these comments under consideration and we use them to help us create a better client experience. Now regarding your illness The safety and well-being...

Ontario, Canada
Reviewed 31 March 2015

I have to say that even though i would like to say that today we had a very unfortunate incident we have been many times to the grand riviera princess & sunset, 8 times to round it off, but it was on this day that we thought we might get hurt. Don’t get me wrong the rooms are well kept,...

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8Thank bean s
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Guest, We would like to thank you for sending your feedback, as it provides us valuable information on the areas of opportunity, all with the purpose of improvement to provide our guest with the most excellent service ever. I would like to say that we have imposed disciplinary actions to Oliver and Jacob as such behavior is reprehensible in...

Toronto, Canada
Reviewed 31 March 2015

Like others, I rely on Trip Advisor prior to booking and felt compelled to add a comment. My husband, (under 2 year old) son and I just returned from our 1 week stay. The hotel is about a 30-40 min nice and easy ride from the airport. We booked last minute in a Junior Suite - unknowing that it was...

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9Thank fittfreak11
Bloomington, Indiana
Reviewed 30 March 2015

We went here for our 5th anniversary, and we had a great time at our resort. The pros: this is away from the drinking/party culture of Cancun. We were there during spring break, and it was not too boisterous. A lot of couples and families stayed here. The pool is awesome -- it winds around the resort, and it is...

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4Thank nroales
New York City, New York
Reviewed 29 March 2015

I feel obligated to write this review seeing that I depended so much on previous reviews when I was researching my stay... I also want to give this resort the praise that they deserve seeing that some travelers (Who are just impossible human beings to begin with) have given this place poor reviews. This review is pretty much for couples...

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21Thank Maria S
Barrie, Canada
Reviewed 29 March 2015

My Daughter and I just returned March 26, 2015. Of course now that we are back to the cold, I fear I might have rose colored glasses on. I will try to be as honest as possible: The Resort, from the grounds, to the Staff to the rooms are lovely. We booked the basic Junior Suite and far preferred the...

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6Thank Barrieborn
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Guest, We appreciate the time you have taken to let us know how your vacation time went. It was a pleasure hosting you. We are glad to hear you were able to enjoy of a pleasant moment at the Chill Out in spite of any inconvenience encountered during your visit, for which we would like to extend our most...

Kitchener, Canada
Reviewed 25 March 2015

My husband and I took our three children (16,11 and 9) for the week of March 16-23rd 2015. We stayed in the Family Princess Club and from the moment we walked into the main lobby and checked in, the experience was great. We were told after checking in to go see our concierge in the family club lobby because he...

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20Thank Rebecca J

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Grand Riviera Princess All Suites Resort & Spa is located on the stunning Riviera Maya, just three kilometers from the famous Playa Del Carmen, in beautiful surrounds, with large and spacious natural parks and the delight of a good tropical weather. Besides our fascinating beach, renowned for the clear water and splendid sea beds, typical of the east end of the Yucatan Peninsula, the Hotel invites you to discover the huge wealth of the archaeological remains of the Maya culture in this area. After crossing the spacious lobby the splendid "Paseo de los Dioses" is reached, which invites the costumers to discover the charm of the hotel. It is a gift to our senses to enjoy all our facilities that can be found to our left and right on the way to the marvelous beach awaiting for everybody at the way of the pleasant stroll.Opened in December 2007, Grand Riviera Princess offers 674 fully equipped rooms with a range of services that give the clients a variety of possibilities to choose from: Junior Suite, Junior Suite Deluxe (some with direct pool access), Platinum Suites and Laguna Villa Suites (ideal for the most romantic honeymoon).A fascinating Spa is offered to all the clients, and the most complete activity program during day and night. A range of services in the varied and international selection of top quality food provide the perfect counterpoint when sharing moments of peace and calm with excellent meals in beautiful and inviting specially decorated surrounds, some of which are by the sea. ... more   less 

Additional Information about Grand Riviera Princess All Suites Resort & Spa

Address: Prolongacion 5ta Avenida Mza 20 Lote 006, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM913 - RM1,551 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Riviera Princess All Suites Resort & Spa 4*
Number of rooms: 674
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Cheap Tickets, Despegar.com, Hotels.com and Jetsetter so you can book your Grand Riviera Princess All Suites Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Riviera Princess All Suites Resort And Spa
Grand Riviera Princess All Hotel Playa Del Carmen
Grand Riviera Princess Hotel
Grand Riviera Princess All Suites Resort & Spa Playa Del Carmen, Mexico - Riviera Maya
Hotel Style:
#29 Green Hotel in Playa del Carmen
#42 Top resorts Hotel in Playa del Carmen
#47 Luxury Hotel in Playa del Carmen
#53 On the Beach Hotel in Playa del Carmen
#63 Romantic Hotel in Playa del Carmen
#69 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Riviera Princess All Suites Resort & Spa staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We enjoyed a room that was not at pool side. We enjoyed the peace and quiet.”
 of 5 bubbles HeatherL933, 23 Mar 2017 | Read review
“Top east facing rooms in Platinum are ocean view-but that means mostly treetop views with ocean peeking thru. ”
 of 5 bubbles 337jenk, 22 Mar 2017 | Read review
“Our room in the 6000 was good, second floor, facing the pool. ”
 of 5 bubbles bettyw312, 21 Mar 2017 | Read review
“Room was clean actually looked for something wrong couldn't find a thing all week ”
 of 5 bubbles U9198RWdavids, 21 Mar 2017 | Read review
“Swim out room is worth the money. Everyone there without one was saying they wished they had upgraded.”
 of 5 bubbles dandee_12, 21 Mar 2017 | Read review
5 of 5