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Grand Riviera Princess All Suites Resort & Spa

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Traveller (10682)
Pool & Beach (2008)
Room & Suite (1750)
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Overview
  • Excellent45%
  • Very good31%
  • Average14%
  • Poor6%
  • Terrible4%
Travellers talk about
“sports bar”(608 reviews)
“fondue”(403 reviews)
AMENITIES
Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
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Rooms
4 Jun5 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (9,338)
There are newer reviews for Grand Riviera Princess All Suites Resort & Spa
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6,961 results
Traveller rating
2,915
2,225
1,030
445
346
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2,915
2,225
1,030
445
346
Show reviews that mention
All reviewsa la carte restaurantssports barfondueplatinum suitemama miaplatinum areale fleurplatinum conciergechill out barla vaqueriaplatinum poolthe grilllas olaswater shoesprivate pooldays in advanceseafood
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2,271 - 2,275 of 6,961 reviews
Reviewed 24 June 2016

After a 10 hr flight, checking in felt like a life time but was simple enough, upgraded to rooms with jacuzzis in (but I think these are actually standard in rooms). Very clean rooms which are cleaned daily and mini bar restocked for free (4...More

2  Thank Paula B
Response from Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & SpaResponded 27 June 2016

Dear Paula B, First of all, thank you for choosing Grand Riviera Princess as your holiday destination and for taking the time to share your kind comments with our Trip Advisor readers. We apologies for any inconvenience you may have during your stay. We do...More

Reviewed 23 June 2016 via mobile

I am writing this from our hotel room because I do not understand how it has received such bad reviews. We're in the platinum section with a jacuzzi tub on our balcony and I cannot fault the housekeepers here - they are phenomenal. Concierge have...More

3  Thank awt4
Response from Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & SpaResponded 24 June 2016

Hola awt4! Thank you for your kind words about your stay at Grand Riviera Princess! Please do not hesitate in contact us if you need any special request, we are pleased to help you with whatever you need. Our mind goal is to give our...More

Reviewed 23 June 2016

Our experience was excellent until I found a pillow case at the very bottom of my closed suitcase! We brought this issue up to the hotel staff and they recorded it, but nothing was done to rectify the situation. They could not explain HOW one...More

Review collected in partnership with this hotel
Thank murman2016
Response from Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & SpaResponded 24 June 2016

Dear murman2016, Thank you for sharing your comment with TripAdvisor readers. Please notice that our housekeeping staff is trustworthy and have years working with us. Believe me it is a safe place to leave your belongings, we made an investigation on your case and we...More

Reviewed 23 June 2016

This is a beautiful resort but it is very large. We enjoyed ourselves however the service from the staff was either rude of just non existent. We never saw the same staff twice. We asked for a blanket and pillow which we never received the...More

Thank Merge42
Response from Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & SpaResponded 24 June 2016

Dear Merge42, Thank you for sharing your comments about your recent estay at Grand Riviera Princess. We apologize for any inconvenience you encountered and I have discussed your letter with the different departments involved. I can assure you that one of the main goals of...More

Reviewed 23 June 2016 via mobile

My husband and I spent 6 days here in the Platinum Suite from 6/16-6/21 and we very pleased with our vacation. We were celebrating our anniversary and enjoyed every moment of our trip even the couple of rainy ones. We loved the food. We ate...More

3  Thank Minecraft R
Response from Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & SpaResponded 23 June 2016

Hola Minecraft R! Thank you so much for taking the time to leave us your feedback on your recent experience at Grand Riviera Princess. We are pleased to know you had a delightful stay with us and that we were able to fulfill all your...More

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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Beachfront
Pool
Room Service
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Free Parking
Spa
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Free Parking
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Spa
Hot Tub
Tennis Court
Adult pool
Outdoor pool
Details
Price range
US$179 - US$394 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#31 Green Hotel in Playa del Carmen
#47 Top resorts Hotel in Playa del Carmen
#53 Family Hotel in Playa del Carmen
#57 Luxury Hotel in Playa del Carmen
#63 Romantic Hotel in Playa del Carmen
#67 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$179 - US$394 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#31 Green Hotel in Playa del Carmen
#47 Top resorts Hotel in Playa del Carmen
#53 Family Hotel in Playa del Carmen
#57 Luxury Hotel in Playa del Carmen
#63 Romantic Hotel in Playa del Carmen
#67 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (10682)
Pool & Beach (2008)
Room & Suite (1750)
Dining (718)
Family and Play Areas (123)
Business Centre & Event Rooms (28)
Amenities (26)
Questions & Answers
Ask a question
imperialbrickwork
20 May 2018|
AnswerShow all 3 answers
Response from BUDDYV | Reviewed this property |
I agree with other answer. You have an accident there and your troubles are only beginning. Negotiate a cab price IMO
0
Votes
MandyMiltonKeynes
20 May 2018|
Answer
Response from Colin G | Reviewed this property |
There are two places you can collect pool towels from daily, no deposit needed. Just sign the book with your room number and how many you are taking.
1
Vote
krazyray42
17 May 2018|
AnswerShow all 2 answers
Response from krazyray42 |
thank you so much for your response. that information has helped me.
1
Vote
Room Tips
"use the ceiling fans to cool the room"
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"Yes we tip 3 to five dollars per day for room and it was very clean great job"
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"Nothing at fault plenty of space and clean always"
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"Clean the rooms properly before people pay good money and hard earned money to stay here"
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