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Grand Sunset Princess All Suites Resort

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Grand Sunset Princess All Suites Resort
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8,359 Reviews from our TripAdvisor Community

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Showing 6,902: English reviews
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Reviewed yesterday NEW

The place gets better every year. This is our 4th visit to this resort....we stayed Platinum Sunset this time. Our Concierge team, with special thanks to Carlos M. provided a truly amazing experience. Upon arrival to the resort, Zayel set the tone for a five star experience for the visit by greeting us at the Sunset reception desk. Laura G....

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Thank Bill and Kitty S
Kanata
Reviewed yesterday NEW

My family (wife, son (12 years old) and my mother) stayed at the Grand Sunset Princess during Ontario March Break 2017 (March 13-March 20, 2017) and had a great vacation. Room: We stayed in Deluxe Swim-out room in building 3000, it was fantastic. The room was large, nice bathroom with double sinks, shower, jacuzzi tub, and lots of nice soft...

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Thank Paul M
Reviewed yesterday NEWvia mobile

This was the second time I stayed here, both times I was impressed, the resort is always spot less and constantly maintained, the food and restaurants were great, at the buffet was always open, and the staff are very attentive. The entertainment crew were also wonderful! They were so friendly and made it a lot of fun to hang out...

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Thank Masoud A
Providence, Rhode Island
Reviewed yesterday NEW

My boyfriend and I just got back from a six night stay at Grand Sunset Princess. Many rate it a 5 star hotel but we would rate it a 3. Check in was nice and concierge was very informative and they even let us check in 45 minutes before it was time. The room looked great and the resort is...

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Thank Erika W
Guelph, Canada
Reviewed yesterday NEW

I have travelled to many resorts and this one is for sure my #1 pick! GROUNDS- were totally STUNNING (beautiful flowers everywhere, tall palm trees it was PERFECTLY manicured, there were grounds keepers working constantly and their hard work really SHOWS!! There is a lot of walking but its so beautiful everywhere you don't even really notice and besides from...

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1Thank funinhotthottsun
Reviewed 2 days ago NEWvia mobile

Great resort, we stayed here over five years ago and are planning to return for our upcoming honeymoon since it was our first vacation as a couple and we had great memories in this location.The breakfast was good, will never forget that.. Dinner and lunch was good too.. This was suggested by our travel agent and we loved this place....

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1Thank Gianliz c
A TripAdvisor Member
Level Contributor
14 reviews
4 hotel reviews
2 helpful votes
Reviewed 3 days ago NEWvia mobile

Will stay there again, food was good close to playa del Carmen, and enough to spend couple days on resort, beach is good and so is services, on resort tour provider nexus tours are awesome don't need to search further

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Thank A TripAdvisor Member
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Guest, Thank you for posting your feedback about your recent stay with us. We are so glad that our hotel, services and the attention from our staff, met your overall expectations. We want you to know that we truly enjoy sharing our passion for our destination with visitors and want you to walk out the door feeling refreshed. Reviews...

calgary
Reviewed 3 days ago NEW

My husband and I stayed at the GSP from March 19 to 26th. We upgraded to the Platinum room which we loved! It was our second trip to this resort. Here is my breakdown: Room Upgrade to Platinum and I would totally recommend it. You are closer to the ocean although we couldn't see it as the trees are so...

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7Thank Cheryl J
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Cheryl J, Thank you for taking the time to share your feedback of your recent stay with us and TripAdvisor’s Readers. It is nice to hear that you enjoyed our facilities and services. We are honored to have had the opportunity to serve you. We will send your comment to our friends and their bosses, they will be honored...

Reviewed 3 days ago NEW

This was my first time staying in an all inclusive resort and I must say that I was in awe of the hotel and service. I stayed for 4 days and 3 nights and it was way too short of a trip I suggest staying atlas 6 days. The hotel grounds is amazing, well manicured grass, clean property and they...

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1Thank La T
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear La T Thank you for taking the time to share your feedback on Tripadvisor. We value all guest feedback as an opportunity to continue improving our services and products for our guests. All your comments have been passed to the manager of each area to take action on the matter. We hope that you will not hesitate to visit...

Innisfil, Canada
Reviewed 4 days ago NEW

We once again thoroughly enjoyed our stay at the Princess! We brought friends and family with us this time, as we decided to renew our vows as well. Firstly, just need to let you know that we have been to this resort many times. We need to give a shout out to Lizeth, our wedding planner, who did a fabulous...

Review collected in partnership with this hotel
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3Thank Gayle d
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Gayle d, We would like to thank you for choosing Grand Sunset Princess as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We are delighted to read, that we were up to par to your standards. We thank you...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Internet
  • Free Parking
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting

Additional Information about Grand Sunset Princess All Suites Resort

Address: Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM742 - RM1,502 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Sunset Princess All Suites Resort 5*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Sunset Princess All Suites Resort And Spa
Grand Sunset Princess All Hotel Playa Del Carmen
Grand Sunset Princess Hotel
Grand Sunset Princess Review
Grand Sunset Princess Mexico
Grand Sunset Princess Resort
Grand Sunset Princess All Suites Resort Playa Del Carmen, Mexico - Riviera Maya
Hotel Style:
#28 Green Hotel in Playa del Carmen
#41 Top resorts Hotel in Playa del Carmen
#45 Luxury Hotel in Playa del Carmen
#51 On the Beach Hotel in Playa del Carmen
#58 Romantic Hotel in Playa del Carmen
#66 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Sunset Princess All Suites Resort staff and other travellers.
1,096 questions
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Brooklyn, New York
over a year ago

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Questions? Get answers from Grand Sunset Princess All Suites Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Platinum is best choice for couples. Family side for kids.”
 of 5 bubbles billandkittys, 29 Mar 2017 | Read review
“Ask for a higher floor because tons of coaties and cats running around”
 of 5 bubbles 984erikaw, 29 Mar 2017 | Read review
“the Jr suites we stayed in were beautiful and they were the lowest room you could get - they over exceeded any expecatation i had.”
 of 5 bubbles funinhotthottsun, 29 Mar 2017 | Read review
“Platinum is worth the upgrade!”
 of 5 bubbles CherylJ921, 27 Mar 2017 | Read review
“The platinum suites are luxe and the swamp suites are ideal”
 of 5 bubbles 275lat, 27 Mar 2017 | Read review
5 of 5