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Grand Sunset Princess All Suites Resort

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Grand Sunset Princess All Suites Resort
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8,183 Reviews from our TripAdvisor Community

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Showing 6,755: English reviews
Centreville, Virginia
Reviewed yesterday NEW

Positive points... 1. The grounds are well maintained and the staff are excellent. The housecleaning staff is top notch. Everyday someone was calling or asking me if there was anything we needed or could do for us? If you have time to find missing pool tiles, what kind of vacation are you having? 2. There are many activities going on...

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Thank deemj52
Reviewed yesterday NEW

My Husband and I recently got married at this resort and the resort did an amazing job and our wedding co-ordinator that the resort provides you with was fantastic! They are very accommodating to any special request you may have for your wedding. I would highly recommend this resort if you are thinking of a destination wedding! The photography company...

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Thank Hilary A
Reviewed 2 days ago NEW

Came here with my family of 6 for a vacation and it was amazing. The food was delicious in the different restaurants, pools were great, the beach is walking distance, so many bars, and swim up pools to some rooms. Great service.

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Thank Alexa B
Missouri
Reviewed 2 days ago NEW

This was our first time here, having been to Riviera Maya on four other occasions. We always stay someplace different no matter how great of an experience we have. We chose Sunset because we got a great deal on 7 days from Apple. First, this place is massive and is by far the largest resort we have stayed. However, you...

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3Thank Trout_Bum88
Ottawa, Canada
Reviewed 2 days ago NEW

We just returned today and I would like to comment on our first trip to Mexico. My husband and I both found this resort to be absolutely beautiful!!! Considering its massive size we couldn't believe how well kept and spotless it is. Every inch of this place is wiped, raked, washed etc. Rooms are a perfect size and kept very...

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3Thank 1LisaF1
Toronto
Reviewed 2 days ago NEW

We just arrived home last night. We had a week long vacation booked through Sunwing Vacations. I will review Sunwing Airlines Separately. We booked the Grand Sunset Platinum we actually ended up staying in the Grand Riviera Platinum. It is all one resort with full access to the resources of what is really one resort. It was just my wife...

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6Thank Toronto-JohnnyV
Apollo, Pennsylvania
Reviewed 3 days ago NEW

We stayed at the Platinum suite at the resort.. Thought we had scheduled a ocean front room but, there was so many trees blocking the view that you could not see the ocean. The resort is very beautiful, very well maintained.The resort is very big, if you like to walk, you will love it. There is a shuttle every 15...

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1Thank Karen M
Reviewed 3 days ago NEWvia mobile

This was our 4th time at this resort and once again we cant wait to go back. The grounds are beautiful as always, buffets were decent, a la carte restaurants were great as usual, aside from 2 specific waiters we had (Jose in la hacienda who was too focused on a table of young girls and the other freddy in...

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Thank WWEDADDYOF2
Ontario
Reviewed 4 days ago NEWvia mobile

Unfortunately, the Grand Sunset Princess has seen better days. I was there 4 years ago and it still had some polish. I would no longer categorize this resort as "5 star" The rooms and hotel decor are in desperate need of an update. Paint on the walls is scuffed and unkempt looking. The furniture is scratched and dented and very...

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Helpful?
Thank beversOntario
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear beversOntario, Thank you for sharing you your feedback through TripAdvisor and thank you for choosing us as your holiday destination It really surprised me to read your comments about the rooms and facilities. I also apologize if you felt the rooms were dirty or neglected, but please know that they undergo daily housekeeping, like the rest of the resort....

Reviewed 4 days ago NEW

I had an amazing experience! Rooms- Very clean and comfortable great accomodations! Resort- Huge resort with lots to see very clean and well kept. A little heads up for the coaties who run around the resort but are super friendly! :) Food- buffet was ok sometimes the food was cold and there wasnt much variety but the restaurants a la...

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Helpful?
Thank Dania D
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Dania D, Thank you for taking the time to share your feedback of your recent stay. In Princess our main goal is that you have a great vacation and make you feel comfortable and we’re glad to read we meet your expectations We hope that we will be able to welcome you back to the Resort in the future...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Internet
  • Free Parking
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting

Additional Information about Grand Sunset Princess All Suites Resort

Address: Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM749 - RM1,662 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Sunset Princess All Suites Resort 5*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Sunset Princess All Suites Resort And Spa
Grand Sunset Princess All Hotel Playa Del Carmen
Grand Sunset Princess Hotel
Grand Sunset Princess Review
Grand Sunset Princess Mexico
Grand Sunset Princess Resort
Grand Sunset Princess All Suites Resort Playa Del Carmen, Mexico - Riviera Maya
Hotel Style:
#23 Business Hotel in Playa del Carmen
#42 Top resorts Hotel in Playa del Carmen
#45 Luxury Hotel in Playa del Carmen
#52 On the Beach Hotel in Playa del Carmen
#59 Romantic Hotel in Playa del Carmen
#66 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Sunset Princess All Suites Resort staff and other travellers.
1,022 questions
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Brooklyn, New York
over a year ago

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Questions? Get answers from Grand Sunset Princess All Suites Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“if you would like a quiet room a swim out room is not the best option for you”
 of 5 bubbles 556hilarya, 20 Feb 2017 | Read review
“We were located middle of resort overlooking pool area, loved the location but we also love to walk so that didn't bother us.”
 of 5 bubbles 1LisaF1, 19 Feb 2017 | Read review
“Platinum Suites offer nice amenities with private pool, private concierge and bar.”
 of 5 bubbles Toronto-JohnnyV, 19 Feb 2017 | Read review
“if you want a ocean view, ask for the top floor”
 of 5 bubbles karenmX6312LW, 18 Feb 2017 | Read review
“Choose a room mid-way from beach to lobby. Gives you easier access to the whole resort.”
 of 5 bubbles K6399GWlaurend, 16 Feb 2017 | Read review
5 of 5