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Grand Sunset Princess All Suites Resort

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7,861 Reviews from our TripAdvisor Community

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Showing 6,480: English reviews
Bolton, Canada
Reviewed yesterday NEW

There for a family wedding, very nice resort and well staffed. Good food in restaurants , could use more variety of snack food around the pools, and better quality alcohol at bars. Nice beach but not great for swimming, lots of rocks to watch for.

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Helpful?
Thank rickmck99
Ottawa, Ontario
Reviewed yesterday NEW

Resort in itself was beautiful and clean, very large so not for those whom do not do lots of walking. We had our iPad stolen by the cleaning staff which changed our minds on the resort. Too bad for the bad experience.

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Helpful?
2Thank Heather S
New Haven, Connecticut
Reviewed yesterday NEW

Resort is beautiful, staff is friendly. We upgraded to Platinum and enjoyed being close to the beach and the private bar and quiet pool was very nice. We thought Platinum status allowed us to reserve specialty restaurants for the 5 nights we were there, but were told that all restaurants were full. We ended up only having reservations for two...

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Thank Sheila F
Reviewed 2 days ago NEW

My sister, two oldest nieces, and myself were on our cousin's Destination Wedding and we were extremely satisfied with the hotel itself. I've never been on a resort this freaking HUGE, so if you like smaller hotels you may want to stay away from this one, but if size doesn't bother you, definitely check this one out! The swim outs...

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Helpful?
Thank Christopher H
Myrtle Beach, South Carolina
Reviewed 2 days ago NEW

Beach was nice, chairs all reserved same as the pools. Food was good, service was great, pay the extra for platinum if you like to drink name brand alcohol, and eat at the fine dining places. about an 8 minute walk to the lobby, so not bad at all. Pretty good sized place so be prepared to walk. Mini bar...

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Helpful?
Thank WildermereBeach
massachusetts
Reviewed 2 days ago NEW

Well this is a good example of a business model that looks at profits at the expense of service or quality to its guests. I can say that I spent the better part of two days trying to see the general manager without even the courtesy of a response. I left times I would be available, They said they would...

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Helpful?
Thank traveler02368
Winnipeg, Manitoba
Reviewed 2 days ago NEW

All resort areas continuously cleaned and kept repaired. Buffets good with lots of choices. Room was cleaned very well every day and room bar reloaded and supplied with lots of drinking water every day.Staff in restaurants were very friendly and staff at the bars were excellent. Reserving Al A Carte restaurants was awkward and time consuming as you can only...

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Helpful?
Thank gordono784
Edmond, Oklahoma
Reviewed 2 days ago NEW

While the grounds and service were nice, the food was okay, the buffet food empty, and the reservation system a disaster. The pools were losing tiles on the bottom and the beach area needs improvement

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Helpful?
Thank okman1
Muskegon, Michigan
Reviewed 2 days ago NEW

The room was wonderful. The resort was enormous. The staff was ok, when we tip they didn't really seem to care. The food was the least favorite part of the trip. The buffet had no seafood and the dinners were ok. The best part of the trip was meeting new people and that's what made the resort fun.

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Helpful?
Thank cnowicki80
Monterey Park, California
Reviewed 3 days ago NEW

A must to visit the La Haciendas Restaurant. The service and food was outstanding. Three of the other four a la carte restaurants were good but neither food nor service could touch this restaurant. The service at the Italian Restaurant was so bad that we left before our meal was served. We were there for more than 20 minutes being...

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Helpful?
Thank Mary C

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Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Internet
  • Free Parking
  • Spa
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting

Additional Information about Grand Sunset Princess All Suites Resort

Address: Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM768 - RM2,067 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Sunset Princess All Suites Resort 5*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Sunset Princess All Suites Resort And Spa
Grand Sunset Princess All Hotel Playa Del Carmen
Grand Sunset Princess Hotel
Grand Sunset Princess Review
Grand Sunset Princess Mexico
Grand Sunset Princess Resort
Grand Sunset Princess All Suites Resort Playa Del Carmen, Mexico - Riviera Maya
Hotel Style:
#23 Business Hotel in Playa del Carmen
#40 Top resorts Hotel in Playa del Carmen
#43 Luxury Hotel in Playa del Carmen
#51 On the Beach Hotel in Playa del Carmen
#60 Romantic Hotel in Playa del Carmen
#66 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Sunset Princess All Suites Resort staff and other travellers.
886 questions
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Brooklyn, New York
over a year ago

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Questions? Get answers from Grand Sunset Princess All Suites Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Platinum Suite but request a top floor ocean facing or your stuck looking at construction”
 of 5 bubbles WildermereBeach, 3 Dec 2016 | Read review
“away from entertainment”
 of 5 bubbles traveler02368, 3 Dec 2016 | Read review
“All rooms nice, but Platinum would be best for location to beach and pools . Laguna suites are nice, but way overpriced and furthest away from the beach.”
 of 5 bubbles 744bretto, 2 Dec 2016 | Read review
“Junior suite good for size and amenities BUT room was mildew and musky smell. Later found most rooms were the same. ”
 of 5 bubbles roberthV7419LX, 1 Dec 2016 | Read review
“A room with a pool view.”
 of 5 bubbles A4288MAstevew, 1 Dec 2016 | Read review
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