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Grand Sunset Princess All Suites Resort

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Grand Sunset Princess All Suites Resort
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8,013 Reviews from our TripAdvisor Community

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Showing 6,607: English reviews
Toronto, Canada
Reviewed yesterday NEW

This place is large, lotsa walking here but well worth it, food was good, no worries there, couple buffet areas same type of stuff each day but enough to be satisfied. The club at night is ridiculous party fun, and the nightlife they put on for shows and the vendors shopping in the man square is like a huge flea...

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Thank AJLAROCK
Selkirk, Canada
Reviewed yesterday NEWvia mobile

From the day I booked our Platinum Suite at this resort the customer service has been fabulous! It was a vacation for my husband, myself and our 18 year daughter. So after I booked I immediately contacted the resort to let them know that we would forsure need a suite with two queen beds. As my daughter obviously would need...

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1Thank snowgirl66
Gatineau, Canada
Reviewed yesterday NEW

FOOD: Good - 4 stars BEACH: crowded, 1 small bar very busy and slow, 1 toilet only, 500 long chairs placed all in line in 7 rows and too closed together, no ambiance" Sand and water very nice but not able to swim, very strong waves SITE: very very large, takes 25 minutes walk from reception to beach, no transportation...

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Thank jostefsamy
Toronto, Canada
Reviewed yesterday NEW

I stayed in the platnium lounge. The pool and food was amazing. So was the 24h room service. The rooms were also up to standard. The only thing that was bad was that the wifi only worked in this one stop in the platinum lounge. This meant that I was forced to spend time with my family. The beach wasn't...

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1Thank Saara H
Toronto, Canada
Reviewed yesterday NEW

We have just returned from a 10 day stay at this hotel. It is an exceptionally well maintained property, both in the buildings as well as the grounds. Situated on a great long stretch of beach, unlike some other properties nearby. It is indeed a large property as some have mentioned but the shuttle service is always there and, in...

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Thank frankjg
Toronto, Canada
Reviewed yesterday NEW

On the site are 3 resorts: The Riviera and Sunset are a large linear site which is at right angles to the sea. The Yucatan Platinum Princess is adjacent to the Riviera. There are lots of pools and canals in which to swim. The rooms with "swim-out" open onto the canals. All guests can swim in the canals, although I...

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Thank Aeroboffin
Reviewed 2 days ago NEW

Resort size: Way too big. Have to take a shuttle to everywhere. The weather wasn't too humid in January so walking was not a problem; but hate to imagine during July. Service: Honestly hit and miss. Some were friendly and smiling; but many of them were very distant, sometimes even rude. Some bartenders (especially the ones at the main bar...

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Thank G K
Edmonton, Canada
Reviewed 3 days ago NEW

I stayed here in the summer with my wife, kids, and grandkids. It's a giant resort so there was lots of walking but the people were so nice and I always tipped hen every chance I got. I've never seen such hard working people because the place was spotless. The beach was beautiful and I well definatly go back. Great...

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2Thank Dave P
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Dave P, Thank you for choosing Grand Sunset Princess as your holiday destination. We are very happy to read that you have enjoyed your experience in our property, also we are glad to share your comments with our staff, this is a source of inspiration for all of us. We are looking to host you very soon. Kind regards.

Montreal, Canada
Reviewed 3 days ago NEWvia mobile

Celebrate 🎉 New Year 2017 at the Princess Hotel. Amazing staff very polite and friendly specially the bartender Gilberto famous words (Mamma Mia and Voila)check it out at the sport bar. His service impeccable and fast. Love ❤️ that guy very very funny and always with a smile.

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1Thank DF7779
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear DF7779, Thank you for your preference and your nice review. We'll extend your compliments to our staff and most particularly, to Gilberto. Which shall serve as a further source of inspiration for him and for us to achieve higher standards of hospitality excellence. He'll very happy to read your great comments. We are looking forward to host you soon....

Liverpool, United Kingdom
Reviewed 3 days ago NEWvia mobile

My husband took me to Mexico, Playa del Carmen for my 50th birthday. We stayed at the Grand Sunset Princess All Suites resort.....it was AMAZING....we had a swim up suite, which is the best.....plenty of activities, beach was just 5mins walk, food of every variety, staff were ALL fantastic. We watched a different show each night, la cartel meals most...

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3Thank Jayne B
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Jayne B, Thank you for taking the time to share your experiences with the Trip Advisor community. We loved how in a few words you described the incredible experience you lived at Grand Sunset Princess Hotel. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure....

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Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Internet
  • Free Parking
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting

Additional Information about Grand Sunset Princess All Suites Resort

Address: Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM778 - RM1,939 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Sunset Princess All Suites Resort 5*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Sunset Princess All Suites Resort And Spa
Grand Sunset Princess All Hotel Playa Del Carmen
Grand Sunset Princess Hotel
Grand Sunset Princess Review
Grand Sunset Princess Mexico
Grand Sunset Princess Resort
Grand Sunset Princess All Suites Resort Playa Del Carmen, Mexico - Riviera Maya
Hotel Style:
#23 Business Hotel in Playa del Carmen
#40 Top resorts Hotel in Playa del Carmen
#41 Luxury Hotel in Playa del Carmen
#50 On the Beach Hotel in Playa del Carmen
#60 Romantic Hotel in Playa del Carmen
#66 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Sunset Princess All Suites Resort staff and other travellers.
960 questions
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Brooklyn, New York
over a year ago

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Questions? Get answers from Grand Sunset Princess All Suites Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“inside view garden or pool view”
 of 5 bubbles AJLAROCK, 17 Jan 2017 | Read review
“Riviera side is more sunny,”
 of 5 bubbles jostefsamy, 17 Jan 2017 | Read review
“I would not select a ground floor room because of noise and the balcony has little privacy from passing vehicles or pedestrians.”
 of 5 bubbles Aeroboffin, 17 Jan 2017 | Read review
“Do NOT pick the south blocks as they are noisy.”
 of 5 bubbles bingz883, 14 Jan 2017 | Read review
“Swim up rooms look cool but not worth the extra money in my opinion”
 of 5 bubbles debev67, 13 Jan 2017 | Read review
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