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02/04/2017 03/04/2017
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    Grand Sunset Princess All Suites Resort

    • Free Parking
    • Breakfast included
    • Pool
    Save
    Apr 2 Apr 3
    1 room, 2 adults, 0 children
    Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
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    All reviews fondue sports bar sunset side platinum section mama mia platinum lounge a la carte restaurants party pool la fleur las olas platinum guests platinum package sunset buffet deluxe junior suite water shoes seafood private pool cooking show chill out bar the grill
    Reviewed 2 days ago

    The hotel is good, staff was lovely! I found the check in had issues. They are very strict about the 3pm check in. In the process they mentioned an upgrade...having been up since 3:15am to get the flight I just signed in went to the...More

    Helpful?1
    Reviewed 2 days ago via mobile

    Wouldn't recommend this Resort if you like small & quiet. Definitely too large for my liking; buffets & a la cartes were like a zoo - so many people & very noisy. If you like eating outdoors, then this is not for you; all buffets...More

    Helpful?1
    Reviewed 3 days ago via mobile

    The resort was well laid out and not too big to navigate. Enough bars and entertainment, transport, live bands, market stalls and things going on. Grease show was hysterical ! Very annoyed the timeshare gang called us at 8.30 / 8.40/ 8.55 day 2 of...More

    Helpful?2
    Response from Pilar O, Community Manager at Grand Sunset Princess All Suites Resort

    Dear Claire S, I truly regret the inconveniences during your stay at Grand Sunset Princess. We are always worried about our guest’s well-being and strive to make holidays at our property an unforgettable experience. We have carefully noted each point you mentioned in order to...More

    Reviewed 3 days ago

    Don't Be afraid to stop in the gym, and get a workout in. The personal Trainer Omar is very knowledgable, and Funny!!! Made my workouts fun!!! Worked off the great food, and margaritas that I over indulged everyday!!! Spent 11 days at the resort, and...More

    Review collected in partnership with this hotel
    Helpful?1
    Response from Pilar O, Community Manager at Grand Sunset Princess All Suites Resort

    Dear pocahontas166, Thank you for taking the time to share your feedback of your recent stay & for choosing The Grand Riviera Princess to stay on your vacation, your opinion is very important to us. We hope very soon for another rejuvenating experience with us...More

    Reviewed 3 days ago

    Nice and clean in rooms and everywhere on the site...If you like nice clear blue ocean...you may be disapointed...the buffet was good but same things came out often...did have cramps and some of my family members too...for the cleaness of rooms and property i would...More

    Review collected in partnership with this hotel
    Helpful?1
    Response from Pilar O, Community Manager at Grand Sunset Princess All Suites Resort

    Hola Linda! Thank you for your sharing us your comments through TripAdvisor. We are sorry to read our beach and our culinary offer didn't meet your expectations overall. we will keep improving our services and hopefully, have a second opportunity to show you an even...

    About
    Amenities
    • Top amenities
    • Pool
    • Beachfront
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Free Internet
    • Free Parking
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Children Activities (Kid / Family Friendly)
    • Free Parking
    • Airport Transportation
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Spa
    • Hot Tub
    • Tennis Court
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    Photos
    Hotel & Grounds (2106)
    Pool/Beach Area (1889)
    Room/Suite (1081)
    Dining (536)
    Nearby
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    Questions & AnswersAsk a question
    orangepeel13
    I am wondering if there is a casino on the property?
    24 March 2017|
    Answer
    Response from Pilar O | Property representative |
    The resort doesn't count with Casino. But there's a lot of activities that you can enjoy.
    0
    Votes
    Google Translation
    orangepeel13
    Hi, what would you like to know about this accommodation? Is there a casino on the grounds?
    22 March 2017|
    Answer
    Response from Pilar O | Property representative |
    The resort doesn't count with Casino. But there's a lot of activities that you can enjoy.
    0
    Votes
    Google Translation
    Sue R
    I had previously asked about people with mobility issues and you responded that you have shuttles every fifteen minutes that could take you to the beach as the resort is very large and could also request a room near the lobby. My questions is would the shuttle also be taking you close to the pools also? And the rooms that have the swim up are they also located close to the lobby area if they were to book a room there?
    22 March 2017|
    Answer
    Response from Pilar O | Property representative |
    Please, send us all your questions to "info . riviera @ princess-hotels . com" We would do our best to answer all your questions.
    0
    Votes
    Google Translation
    Room Tips
    "For couples the Laguna Villa Suites are the way to go"
    Georgia M, 1 day agoRead review
    "Just enjoy, it was wonderful"
    Kathy H, 1 day agoRead review
    "If you want to be close to the beach, ask for a room in the building near the beach NOT the lobby."
    639sunny, 1 day agoRead review
    "Junior Deluxe Swim Up Suite"
    Jane W, 1 day agoRead review
    "Get the Platinum Villas"
    Kevin998877, 1 day agoRead review
    "Bring your own pillow. To book restaurants, go at slow times and just take what cancellations they have..."
    gtgciao, 1 day agoRead review
    "Villa rooms second floor would be my preference."
    Wahoorfg, 2 days agoRead review
    "We had a 3rd floor room and had no noise issues at all."
    Stewart M, 2 days agoRead review
    "No ocean view rooms from any of the rooms"
    meagardner, 2 days agoRead review
    "All rooms looked great! We had a ground floor room with a wonderful view of the iguanas, local cats, and the..."
    Jennifer N, 4 days agoRead review
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