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Grand Sunset Princess All Suites Resort

Bookit.comUS$187*
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Certificate of Excellence
GreenLeadersSilver level
14/06/2017 15/06/2017
1 room 2 adults 0 children
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Grand Sunset Princess All Suites Resort
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8,589 Reviews from our TripAdvisor Community

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Showing 7,092: English reviews
Calgary, Alberta, Canada
Reviewed 31 May 2013

We stayed here twice last year in a very conveniently located swim-out suite; my preference entirely! Now that i know the system, wow. I know what times to get the great food, fresh towels, book trips, bars open etc. We had poolside waiter in several adult-only locations, swim-up service, internet wifi - who cares about that when you are chasing...

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Helpful?
5Thank Naomi G
Obed C, Gerente at Grand Sunset Princess All Suites Resort, responded to this review

Dear Guest Thank you for taking the time to share your feedback of your recent stay at Grand Sunset Princess. It is nice to hear that you enjoyed our facilities and services. We are honored to have had the opportunity to serve you. We recognize that our staff plays a valuable role in the vacation experience of our guests, but...

Calgary
Reviewed 31 May 2013

So i got a jr deluxe swim up First time here booked a king size bed for me and my gf for 2 weeks and get to the room with 2 doubles I'm 6'4 280 I go to change my room and reception argued for 30 min I keep on asking for a supervisor wait another 20 min so maybe...

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3Thank CtownChris666
London, United Kingdom
Reviewed 31 May 2013

Brilliant hotel with wonderful staff and many of them to assist in the All Inclusive holiday. Large clean pools give space to everybody even in peak season. Rooms are large and cleaned daily. Good fun place which has everything.

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2Thank GRS1812
Obed C, Gerente at Grand Sunset Princess All Suites Resort, responded to this review

Dear Guest, Thank you very much for taking your time to share your review with us and the TripAdvisor’s Travelers. I am glad that our Hotel, services and the attention from our staff, met your overall expectations. It is our constant goal keeping you impressed on every visit and make it even better than last time. We thank you sincerely...

South Park, Pennsylvania, United States
Reviewed 31 May 2013

we stayed 7 nites in nov. 2012...i upgraded us to the platinum suites...well worth the extra money except that we were right there burt still couldnt see the water....the only problem i saw with the beach..and there is nothing they can do about it..its mother natures fault...the beach is beautiful...but once you get in the water it is very very...

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Helpful?
1Thank Denise Jo S
Obed C, Gerente at Grand Sunset Princess All Suites Resort, responded to this review

Dear Guest, First of all we would like to thank you for the time that you have invested in sharing your experience during your stay in our hotel. Your wonderful words are the best compliments for us. Please rest assured that we will extend your compliments to the entire staff. Reviews like yours serve to motivate us even more and...

Whitehouse, Texas
Reviewed 30 May 2013

We just returned from a week at the Grand Sunset Princess. (May 23-29) We booked online through BOOKIT.COM and had NO issues with our booking. We booked a basic room and were upgraded when checking in to a deluxe room without even asking. Our room number was 2025 and it was on the first floor. We didn't have bug issues...

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Helpful?
1Thank marshall059
Obed C, Gerente at Grand Sunset Princess All Suites Resort, responded to this review

Dear Guest, Thank you for taking the time to share your review with us and TripAdvisor’s Travelers. We are delighted to hear that you have enjoyed your experience at Grand Sunset Princess. One of our top priorities is that you and all our guests have an unforgettable experience to share with their family and friends. On behalf of all our...

Edmonton, Canada
Reviewed 30 May 2013

We have stayed at this resort previously-- just before the explosion, in fact. But we decided to give it another chance. MISTAKE! We are not novices at Mexican travel. Mayan, 7 times, Vallarta 8 times, Ixtapa 3 times, shore excursions from cruises, 3 times. I think we speak from a vast background of experience. Never have I felt so compelled...

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4Thank sunseekerz313
Reviewed 29 May 2013

I just returned last night from spending a week at the Grand Sunset Princess. It was my first time doing all-inclusive so I didn't really know what to expect. I was very satisfied with what we experienced at this resort. Our room was clean and decorated beautifully. There is a mini fridge in the room which they stock daily with...

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1Thank Sjm3748
Gina G, Gerente at Grand Sunset Princess All Suites Resort, responded to this review

Dear Guest, We would like to thank you for choosing to stay at Grand Sunset Princess and for taking the time to share your review about your experience. We are glad that your first experience all-inclusive have been met your expectatives; this type of comments motivates us to keep providing an excellence service. We look forward to seeing you again...

Cold Lake, Canada
Reviewed 29 May 2013

I agree with many other people that the grounds are beautiful. I don't mind the bit of rockiness at the beach as I am originally from New Brunswick and I know too well what a rocky beach really is. There were many pools to take advantage of which was nice. Depending on which service you travel with your experience with...

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Helpful?
5Thank Justin_eldridge
Obed C, Gerente at Grand Sunset Princess All Suites Resort, responded to this review

Dear Guest, Thank you very much for taking the time to share your comments with us and Tripadvisor’s Travelers. We are very much regret that we could not meet all of your expectations, our property and staff work every day to make our guests’ stay a special and a memorable one, and we are sorry that it was not the...

Reviewed 29 May 2013 via mobile

Okay I'm 23 and I'm from south florida. Me and my boyfriend and another couple went together to this resort for 5 days. It was amazing our room was absolutely amazing and so was the property. I've never stayed at an all inclusive place before so this was all new to me. The alcohol is cheap stuff obv like skol...

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Helpful?
1Thank Eevans21
Obed C, Gerente at Grand Sunset Princess All Suites Resort, responded to this review

Dear Guest, Thank you for posting your feedback about your recent stay with us. We are so happy to hear that you enjoy your stay at Grand Sunset Princess. Allow me tell you that we are working so hard about your comments to improve our service about the food and our customers return home fully satisfied. Without hesitation we will...

Montreal, Canada
Reviewed 29 May 2013

This place is huge. The check in and check out is very long even with the separate line for the platinum yukatan package. A lot of people complaining and the workers are aware of the problem. They just tell you to fill out the suggestion form to complain about it. Concierage is not much help. Pool is always full. Luckily...

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Helpful?
2Thank ajoey
Gina G, Gerente at Grand Sunset Princess All Suites Resort, responded to this review

Dear Guest, First of all thank you for taking your time to share your experience at Grand Sunset Princess. We would like to apologize for the inconveniences that you have experimented in your stay with us. We really appreciate your comment and observations and it will be taken into consideration and can assure you that we will do our best...

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14/06/2017 15/06/2017
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Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Internet
  • Free Parking
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting

Additional Information about Grand Sunset Princess All Suites Resort

Address: Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM761 - RM2,082 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Sunset Princess All Suites Resort 5*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Sunset Princess All Hotel Playa Del Carmen
Grand Sunset Princess All Suites Resort And Spa
Grand Sunset Princess Hotel
Grand Sunset Princess Review
Grand Sunset Princess Mexico
Grand Sunset Princess Resort
Grand Sunset Princess All Suites Resort Playa Del Carmen, Mexico - Riviera Maya
Hotel Style:
#30 Green Hotel in Playa del Carmen
#41 Top resorts Hotel in Playa del Carmen
#46 Luxury Hotel in Playa del Carmen
#54 On the Beach Hotel in Playa del Carmen
#58 Romantic Hotel in Playa del Carmen
#66 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Sunset Princess All Suites Resort staff and other travellers.
1,180 questions
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Brooklyn, New York
over a year ago

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Questions? Get answers from Grand Sunset Princess All Suites Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ground floor balconies have no air movement”
fab412017, 26 May 2017 | Read review
“Long winded tips located at end of my review, always exceed 140 characters”
shino88, 26 May 2017 | Read review
“All of the rooms offer a balcony and we loved that ours was not of the pools.”
354samanthaf, 25 May 2017 | Read review
“If you request two beds and you only get a room with one bed. Request a cot. The pull out is very uncomfortable!”
jutahh, 24 May 2017 | Read review
“Book platinum as the rooms are beautiful.”
71darlenes, 21 May 2017 | Read review
5 of 5
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US$187* /night
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*Disclaimer
Prices are for 1 room, 2 adults
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