We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Grand Sunset Princess All Suites Resort

Show Prices
Certificate of Excellence
GreenLeadersSilver level
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Grand Sunset Princess All Suites Resort
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

8,346 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Grand Sunset Princess All Suites Resort
See the most recent reviews
Showing 6,893: English reviews
Montreal, Canada
Reviewed 8 January 2013

Well well.. what can I say the title says it all. I Just got back form there a few days ago and have never been so happy to be back to -15C weather in my life! Went with a party of 4 and well lets just say for the place stunk. Our rooms were musky and moldy smelling, the food...

 Report
Helpful?
7Thank NotTelling911
Vancouver, Canada
Reviewed 7 January 2013

Pros: - Nice surroundings and architecture - Good drinks - Nice pools Cons: - Way too big (actually consists of 2 hotels) - Not made for large groups as it is nearly impossible to find each other and cannot leave messages for rooms. Restaurants cannot book more than 12 people otherwise there is a surcharge of $40 per person. -...

 Report
Helpful?
3Thank Heimdude
Toronto Canada
Reviewed 6 January 2013

By far category for category compared to other hotels we went to in the area Princess is the best so far. A la carte, the spa, the grounds, the staff, the concierge etc. All exceeded our expectation as a family of four. The bars, the shows, the waiting staff and the "animacion" teams deserve some recognition forn the work they...

 Report
Helpful?
1Thank Momohe
Huntsville, Canada
Reviewed 6 January 2013

We stayed here from December 10 to 24, 2012. It was our honeymoon and we could not have asked for a better place to enjoy our time together. The food was awesome and lots of choices. The beach was beautiful, loved the platinum only section and the adults only section. The rooms were always super clean and the staff were...

 Report
Helpful?
6Thank Travelmen1981
Saskatoon, Canada
Reviewed 6 January 2013

This resort is big & beautiful! Very well maintained, everywhere you look there is someone cleaning or doing maintenance on the grounds. All of the staff I encountered were friendly and tried to be helpful even if they did not speak/understand English very well. The rooms are quite nice and the maid service was always great. Perfectly cleaned, they would...

 Report
Helpful?
9Thank LAH_13
Toronto, Canada
Reviewed 5 January 2013

We stayed in a swim-up room. If you go with Sunwing, you will get the Sunset side which has sun only in the early mornings. If you want full use of your swim-up room, choose another tour group that stays on the Riviera side, which gets all the sun most of the day. No sun, cold water, but the kids...

 Report
Helpful?
3Thank Joanne S
Toronto
Reviewed 5 January 2013

We have been to over 20 all inclusives all over the caribbean, including the Valentin and the Royal in Playa del Carmen. The service at this resort ranks right along with these 2 resorts. The staff was always there to help and quick to look after any of your needs. We stayed in the Grand Yucatan Platinum area Dec 10th...

 Report
Helpful?
14Thank TorontoLuvtheSun
Edmonton, Canada
Reviewed 3 January 2013

had a great stay in the adults only Yucatan section.... thanks to the wonderful staff (especially Theresa, the maid, remembering how i like only two pillows on the bed) hotel should use telephone messaging instead of hand delivered ones, took 2.5 hours to receive a message. the two lobbies is confusing regarding pickups for buses and excursions lots of walking...

 Report
Helpful?
3Thank Greg S
Ottawa, Canada
Reviewed 3 January 2013

We were married at the Grand Sunset Princess in March 2012, and while our wedding day was perfect, there were many things about our experience that were not. The resort itself is beautiful. The rooms were adequate, but lacked in many of the basic necessities ie Kleenex (you had to pay extra for that). Some of our guests had to...

 Report
Helpful?
4Thank Geovet
Toronto, Canada
Reviewed 3 January 2013

We had an amazing holiday at this resort. I don't understand the negative reviews at all. The grounds are extremely beautiful, clean and well kept, the food is excellent at the 5 buffets and at the 9 a la cartes, the staff is super friendly and always have a smile on their face, the beach is good and clean and...

 Report
Helpful?
5Thank csonhadora
Gina G, Public Relations Manager at Grand Sunset Princess All Suites Resort, responded to this review

We would like to thank you for your nice review regarding your recent stay at our Resort. We will be happy to have you as our guests and to welcome you at your Mexican home again. We look forward to see you soon. Best regards

9,397 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (9081)
Viewed
Pool/Beach Area (1889)
Viewed
Room/Suite (1081)
Viewed
View from Room (323)
Viewed
Hotel & Grounds (2106)
Viewed
Bathroom (182)
Viewed
Family/Play Areas (68)
Viewed
Dining (536)
Viewed
Business Centre/Function Rooms (41)
Viewed
1:38
Videos (20)
Viewed
Other (2835)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (302)
Viewed
Amenities (25)
Viewed
Beach (13)
Viewed
Junior Suite (34)
Viewed
Junior Suite Deluxe Pool (40)
Viewed
Laguna Villa Suite (44)
Viewed
Platinum Pool (4)
Viewed
Platinum Suite (39)
Viewed
Pool (11)
Viewed
Dining (25)
Viewed
The Hotel (67)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (14)
Viewed
Family/Play Areas (2)
Viewed
Room/Suite (1)
Viewed
Other (11)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Playa del Carmen
12.3 km away
IBEROSTAR Paraiso Del Mar
IBEROSTAR Paraiso Del Mar
#7 of 11 in Playa Paraiso
4,479 reviews
4.9 km away
The Reef Coco Beach
The Reef Coco Beach
#103 of 212 in Playa del Carmen
3,467 reviews
0.3 km away
Grand Riviera Princess All Suites Resort & Spa
Grand Riviera Princess All Suite...
#75 of 212 in Playa del Carmen
7,534 reviews
Show Prices
Show Prices
Show Prices
22.6 km away
Now Jade Riviera Cancun
Now Jade Riviera Cancun
#9 of 26 in Puerto Morelos
8,070 reviews
12.1 km away
Iberostar Paraiso Lindo
Iberostar Paraiso Lindo
#5 of 11 in Playa Paraiso
5,753 reviews
27.3 km away
Dreams Puerto Aventuras Resort & Spa
Dreams Puerto Aventuras Resort &...
#10 of 17 in Puerto Aventuras
4,351 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Internet
  • Free Parking
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting

Additional Information about Grand Sunset Princess All Suites Resort

Address: Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM753 - RM1,488 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Sunset Princess All Suites Resort 5*
Number of rooms: 674
Reservation Options:
TripAdvisor is proud to partner with BookIt.com and Despegar.com so you can book your Grand Sunset Princess All Suites Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Sunset Princess All Suites Resort And Spa
Grand Sunset Princess All Hotel Playa Del Carmen
Grand Sunset Princess Hotel
Grand Sunset Princess Review
Grand Sunset Princess Mexico
Grand Sunset Princess Resort
Grand Sunset Princess All Suites Resort Playa Del Carmen, Mexico - Riviera Maya
Hotel Style:
#27 Green Hotel in Playa del Carmen
#41 Top resorts Hotel in Playa del Carmen
#43 Luxury Hotel in Playa del Carmen
#50 On the Beach Hotel in Playa del Carmen
#58 Romantic Hotel in Playa del Carmen
#66 Family Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Grand Sunset Princess All Suites Resort staff and other travellers.
1,088 questions
Ask a question
Brooklyn, New York
over a year ago

See all questions (1088)

Questions? Get answers from Grand Sunset Princess All Suites Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We always go Platinum, closer to the beach and great service from the concierge always! ”
 of 5 bubbles 458gayled, 26 Mar 2017 | Read review
“Platinum suites were great, we had a south facing room - which was away from the pool.”
 of 5 bubbles F5164TQsusant, 24 Mar 2017 | Read review
“Platinum has about 16 rooms with a view out of 100”
 of 5 bubbles jeffcV8930AD, 23 Mar 2017 | Read review
“For couples the Laguna Villa Suites are the way to go”
 of 5 bubbles georgiam302, 22 Mar 2017 | Read review
“Just enjoy, it was wonderful”
 of 5 bubbles A3433WNkathyh, 22 Mar 2017 | Read review
5 of 5