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Hotel has 2 propreties split by a road
Great location if you are on the beach front property as I was
I just couldn't manage without a fridge and iron (runs on solar so not allowed)
Expensive location for food...More
We stayed for a week in April 2018 and very much enjoyed the hotel. We had reserved the "Royal Room, Ocean View" and it was fantastic - we were literally about four steps from the beach with our own balcony and chairs overlooking the water....More
I honestly don't know why there aren't more reviews about this place! Amazing, "private" beach with nothing to do but RELAX. It is closer to the ruins, gran cenote, and the city so a great time to rent bikes and do a lot of your...More
Ohio family living part time cancun decided to drive down to tulum/punta allen for one night stay; booked 2 rooms at calaluna for 5 people. Awakened at 1 am by security saying only 2 people allowed in my sons room (3 boys total; all asleep)....More
It was the most beautiful location - just next to the Sea, with the beach within the property and each room with a sea view...
without knowledge we had booked a room just next to the Carretera - and this means it was loud...More
Response from posada06 | Property representative |
good morning Angelica
I'm glad that you asked me this question, because it gives me the opportunity to explain the operation of the commentaries, always more useful than the other customers at the hotel to improve things... More
good morning Angelica
I'm glad that you asked me this question, because it gives me the opportunity to explain the operation of the commentaries, always more useful than the other customers at the hotel to improve things that maybe can not see.
I explain to you why for us a negative criticism is not "a problem" but a piece of advice.
I give him an example on our hotel directly, in ONE YEAR we sell about 5800 nights, averaging about 1900 bookings in a year of work and we are sure that not all the 1900s like our Hotel, style, service , position, breakfast, character etc. etc. it is impossible to please everyone without distinction.
If you make an average of the criticisms received on the amount of people who came on% of people who came 5% write a criticism and those received 5% are negative, you can well understand that it is a matter of taste of people and not service the problem.
Besides, I explain to you another thing, our hotel has rooms on the sea side with a view to the sea and rooms across the street with a view of the garden, obviously the prices are different, people book the side street, THAT IS ALWAYS WELL IN ALL THE SALE CHANNELS that is on the street side, they arrive and they say they had booked sea side .... they are wrong to make the reservation and the hotel pays the consequences with a negative criticism!
Another negative criticism is the weather, if it rains the customer is disappointed rightly, wrapped he booked 4 nights and wants to leave earlier. The hotel has clearly specified the cancellation policy before a customer buys the stay, there is no refund from 20 days before arrival, this is because, the hotel compromises to keep the room that the client has booked for him, as per contract. It is not that if another customer arrives and says that the double pay the room is to him, on a customer book in our hotel will have what he chose, but in the same way we ask you have customers to respect the cancellation policy that accepts the moment of his purchase. Rarely it passes but it is also a cause of bad criticism even if the "problem" is not of the hotel.
However, we are sure of our service and our structure, we do not see gold for bronze, what you see in the pictures, in the descriptions is what we are, a suggestion that of all Tulum travelers, study where you are going, Tulum is located in the middle of the Mexican forest, the hotels on the beach produce electricity .... Many services that are thought obvious often are not in hotels, read the descriptions ....
I hope I have clarified some of your doubts, we look forward to seeing you