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Mama's Home

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1 room 2 adults 0 children
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391 Reviews from our TripAdvisor Community

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Showing 295: English reviews
A TripAdvisor Member
Level Contributor
5 reviews
3 hotel reviews
1 helpful vote
Reviewed 18 September 2016 via mobile

Awesome hostel! This place has a great reputation for a reason. The staff is super friendly and nice, willing to help with everything, great atmosphere, great people, and of course - the breakfast! Just take a sit and enjoy it! 😊

Thank A TripAdvisor Member
Reviewed 16 September 2016 via mobile

This is a friendly place. Breakfast is great. The staff especially Jose are all very helpful and fun. Ask them anything about the local area, they know it all. We spent our 1st few nights in a large dorm room which was basic. But you get what you pay for. It's pretty cheap. Upgraded to a double with ensuite for...

Thank Ross L
Reviewed 11 September 2016 via mobile

I could only stay 2 nights at the hostel but would have loved to stay longer. I really enjoyed the friendliness and good vibes from all the staff. I received great advices about places to go to, where to find cheap transport, what to visit and I found it very easy to meet other people thanks to the daily activities...

Thank Gilles M
Noosa, Australia
Reviewed 3 September 2016 via mobile

This hostel is hands down one of the best places I have ever stayed. José and his staff are welcoming and friendly, readily giving any advice needed. The breakfast on offer are worth it alone. The hostel is extremely clean and in a great location. It was quiet yet still had a great vibe. It made our stay in tulum...

Thank HG1988
Reviewed 3 September 2016 via mobile

This hostel was amazing! The staff went above and beyond for anything we asked. The location was perfect. Such a great vibe. Gracias for your hospitality. Would definitely stay again! Hopefully next time we can stay longer (at least a month ;) )

Thank thedudeman89
Reviewed 1 September 2016 via mobile

Amazing staff who go out of their way to help you, are genuine and make you feel right at home. Very helpful with planning our days and advice, even offered bike rental discount. Great location and delicious free breakfast. Left with a smile everytime. Couldn't ask for more!

Thank Caitlin W
Washington DC, District of Columbia
Reviewed 25 August 2016

My friend and I found this place to be overrated, not because it failed to cover its bases as a hostel, but because at least one staff member lacked professionalism in a serious way. On two separate occasions--during a two-night stay!-- we heard him make disparaging comments about guests to other patrons at the hostel. At one point, I overheard...

Thank accebekie
JoseatMamas, Owner at Mama's Home, responded to this review

Hi there, First of all thanks so much for your feed-back, we take reviews really seriously. My sincere apologies for what happened. This is not acceptable at all and we will be taking further action to make sure that this is not happening again. This is the first time we have a bad review in terms of behaviour of one...

Reviewed 19 August 2016 via mobile

Good value, great location, air con was included in our dorm room, very clean and had an amazing night learning to salsa for free! Lovey staff and would recommend to anyone looking to travel on a budget. Also gave us great advice on the local area and helped us hire bikes from a local company including discount :)

Thank Hannah R
Los Angeles, California
Reviewed 10 August 2016

As a solo traveler, where I stay is super important because it can make or break a trip sometimes. At Mama's Home, Jose has created an atmosphere that is welcoming, relaxed, and yet full of adventure. I met some really awesome people here whom I keep in touch with even though I met them at Mama's home almost 2 years...

Thank SCabar77
Reviewed 22 July 2016 via mobile

This hostel gets top marks because it's clean, it's quiet at night, it's safe, the staff are super helpful, it's conveniently located close the main street in Tulum (restaurants, bike hire etc.) and breakfast is included. The breakfasts are not just toast and jam - they're delicious, beautifully put together meals and the even catered for us being gluten free...

Thank 766bradp

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  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Multilingual Staff

Additional Information about Mama's Home

Address: Calle Orion sur Entre Venus y Sol Oriente 316, Tulum 77780, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Price Range: RM85 - RM156 (Based on Average Rates for a Standard Room)
Number of rooms: 9
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Questions & Answers

Here's what travellers have asked, with answers from Mama's Home staff and other travellers.
6 questions
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Questions? Get answers from Mama's Home staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Private rooms 1 and 2 are great if you have mobility issues and not too big a spurge if with a companion (about $19 each daily).”
 of 5 bubbles FL_NurseCat, 18 Dec 2016 | Read review
“Try to stay in the smaller dorms.”
 of 5 bubbles BasW130, 16 Nov 2016 | Read review
“I'd recommend the 6 bed dorms, better air con and locked in than the big dorms. Privates look amazing for couples too!”
 of 5 bubbles 380josho, 17 Oct 2016 | Read review
“Book ahead for air con rooms if you can't handle mexican summer heat”
 of 5 bubbles rachelp924, 16 Jun 2016 | Read review
“Room with ac”
 of 5 bubbles 186nadjag, 31 May 2016 | Read review
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