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Hotel Palma Real

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#80 of 87 Hotels in Tulum
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50 Reviews from our TripAdvisor Community

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Showing 24: English reviews
Greensboro NC
Reviewed 19 July 2015

We took a group of students on a trip to Mexico, Palma Real was our first stop. Nice, clean little hotel where they bend over backwards to make sure your stay in good. They arranged for a local restaurant to deliver food each night and morning. Helped the kids with any requests they had and we had a ball. It...

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Helpful?
Thank mgreen
Ernesto H, Propietario at Hotel Palma Real, responded to this review

Thank you very much for your good comments are very valuable to our company, We loved serve you and your group are very nice and friendly students that good that you felt at home and that's the intention, wish you a good trip and a quick return!

United States
Reviewed 26 April 2015

Very basic (and clean) room with good wi-fi and good clean pool (its deep but there is a shallow section). Ernesto and the other staff were super nice. One thing that I noticed that I liked was that all of their linens were dried on clothes lines (love that smell!). The new restaurant next door was very beautiful with amazing...

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1Thank Sapian
Ernesto H, Propietario at Hotel Palma Real, responded to this review
Google Translation

Estimado huésped, nos llena de alegría saber que visitantes extranjeros aprecien nuestro hotel y nuestra gente ya que día a...

Redondo Beach, California
Reviewed 29 January 2015

This is a decent hotel similar to Motel 6 or Super 8 in the states. The room is spacious and clean. The staff is also friendly. We ran out of hot water after 10 minutes of shower. The address shows Tulum but it’s really far from it. It is located in a small town about 30 minutes from Coba and...

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1Thank Kin L
Ernesto H, Propietario at Hotel Palma Real, responded to this review

Thank you very much for your comments.

Rotterdam, The Netherlands
Reviewed 18 January 2015 via mobile

Was here for 2 days after chichen itza/merida. The location is great. I had my own car and with tulum 20 minutes away to the east and coba, chichen itza, Valladolid to the west its actually quite central. Trips to playa del carmen are Very doable aswell. Good rooms, good shower, good pool, Very friendly staff! And affordable! Minus? Only...

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Helpful?
Thank Wilfredroth
Ernesto H, Propietario at Hotel Palma Real, responded to this review

Dear Wilfre. Thank you very much for your good comments, we are at your service in your next visit to this area Maya.

Kalamazoo, Michigan
Reviewed 5 January 2015

Palma Real, my home for 15 days. from Dec 16 to December 31. room 203, upper level. there were 4 of us. The manager Jose would jump at our every request. Very hard working person. We had two 17 year old girls with us. My daughters friend got very sick, and Jose drove us to the Med station so we...

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Helpful?
Thank DrClaeys2
Ernesto H, Propietario at Hotel Palma Real, responded to this review

Dear Dr. Claeys. Thank you very much for taking the time to offer your excellent comments, we were happy to honor us with your presence and your kind family, we will work hard to make your next visit to find more and better services to make your stay more pleasant , receive a warm greeting.

Mexico City, Mexico
Reviewed 31 December 2014 via mobile

Our beds were smelling like pee which is not the smell you want in your room. Bed sheets had stains. Shower was not working well. Really nice staff. Large swimming pool. Great location between Tulum and Coba. I would recommend to visit the room before you take it, some rooms were obviously much better than the one we did get,...

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1Thank Louise G
Ernesto H, Propietario at Hotel Palma Real, responded to this review

Dear Louise Grailles. I offer an apology for the inconvenience you had to have to sleep in a bed with bad smell, do not know what happened to the cleaners or has caused the smell, we wash and change the bedding every day, will more beware of the beds from now on, for your next visit and we will tell...

St Andrews, United Kingdom
Reviewed 7 September 2014

We really enjoyed our stay at Hotel Palma Real. Ernesto was an excellent host and very knowledgeable guide to the area. He even let us use his phone when we needed to make some calls! Really quality people and service. I'd go back here in a heartbeat!

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Helpful?
Thank claire_aufhammer
Ernesto H, Propietario at Hotel Palma Real, responded to this review

Thank you very much for your nice review of your stay with us is a pleasure to serve them as you deserve, we hope to see them again as soon as possible, receive a warm greeting.

Vallejo, California
Reviewed 3 September 2014

We stayed here for 3 nights in late June 2014. You cannot beat the price. It's an older motel run by a couple that lives on site. It's not fancy, but it's clean and safe and it's located on the highway halfway between Tulum and Coba. The couple speaks no English, but they are very nice, and work hard to...

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Thank JenAndAlec
Ernesto H, Propietario at Hotel Palma Real, responded to this review

Thank you very much for your extensive and good comments, we will strive to improve the quality and quantity of services offered to hopefully better service on your next visit to the Riviera Maya you choose us as their resting place.

San Francisco, California, United States
Reviewed 12 August 2014

An ideal place if you have a car to get around. Ernesto and his family had some great rooms for us, accompanied by warm smiles, and great recommendations for beach and food. I wish I could have stayed longer. Hotel Palma Real sings of real people with heart and hospitality. Thanks Ernesto!

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Helpful?
Thank Jared D
Ernesto H, Propietario at Hotel Palma Real, responded to this review

Thank you very much for your excellent feedback for us are very valuable, we will strive to improve the quantity and quality of services, Yours faithfully.

Vancouver, Canada
Reviewed 8 April 2014

I recently stayed at this hotel with my two children. Its location between Tulum and Coba was great for us, as we wanted to visit Coba and the Punta Laguna nature reserve but not stay in overpriced Tulum. The hotel was pleasant; the room clean, spacious and quiet; and the staff helpful and friendly. There's really nothing bad to say...

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Helpful?
1Thank mvb1826
Ernesto H, Propietario at Hotel Palma Real, responded to this review

Thank you very much for your great comments, surely they are an invitation very well supported to attract more tourists to the region and of course to our hotel, we will continue working hard to offer more and better services for you on your next visit sitting more satisfied, thanks again and receive a warm greeting.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Dry Cleaning
  • Concierge
  • Room Service
  • Free Parking
Official Description (provided by the hotel)
Hotel very comfortable and affordable with all the services needed to achieve a very pleasant and enjoyable, situated between two important archaeological sites in Mexico. ... more   less 

Additional Information about Hotel Palma Real

Address: Federal Highway Tulum-Coba Km. 21. 5 | Francisco Uh May, Tulum 77796, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Price Range: RM102 - RM334 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Palma Real 3*
Number of rooms: 17
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Hotel Style:
#8 Green Hotel in Tulum
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Palma Real staff and other travellers.
3 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“This picked the room for us. Room 203 did not have a latch on the window.”
 of 5 bubbles DrClaeys2, 5 Jan 2015 | Read review
“From the few rooms I saw, most had 2 queen sized beds, and hammock hooks to hold more people.”
 of 5 bubbles 315jaredd, 11 Aug 2014 | Read review
“Get a room towards the back to avoid the road noise”
 of 5 bubbles RalphB85, 1 Mar 2014 | Read review
“The further away from the road, the better”
 of 5 bubbles 364Jaap_v, 14 Feb 2014 | Read review
“Upstairs gets a good view of the jungle.”
 of 5 bubbles 928jans, 19 Dec 2013 | Read review
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