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Encantada Tulum

Travellers' Choice award winner
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Encantada Tulum
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392 Reviews from our TripAdvisor Community

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Showing 353: English reviews
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Springfield, Oregon
Reviewed 1 week ago

Before I start in on the boutique hotel itself I have to first give a shout out to what makes this hotel so special. Maria, Ismael, Carlos, Jose, Javier, the cooks and the house cleaning ladies!!!! Top notch service with a smile on every face, they made us feel right at home and remembered our names. Super friendly and helpful...

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Helpful?
Thank lucy7419
Yves N, Propietario at Encantada Tulum, responded to this review

Dear Lizz & Trevor: First of all, we have to thank you for taking the time to write such a nice and comprehensive review! We know many travelers will find it very useful. It has been a pleasure to read our friendly service was of your total satisfaction and that made you enjoyed the most of our accommodation and peaceful...

Irvine, California
Reviewed 2 weeks ago via mobile

Lovely place with astonishingly friendly staff. All of the staff went out of their way to learn our names and the food was excellent. Beautiful beach with beach chairs in the shade for each person staying in the hotel.

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Thank leighirvine
New York
Reviewed 2 weeks ago

This is my second time visiting Tulum but my first time staying at Encantada. Wow! This place was truly amazing. It is a small, charming and quiet little hotel with 8 rooms (4 cabanas total), a wonderful restaurant and plenty of amenities. Maria and Ismael were wonderful and really made us feel at home and answered all our questions. Everyone,...

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Thank peanutsmm
Yves N, Propietario at Encantada Tulum, responded to this review

It is a pleasure to know we succeeded in providing a wonderful stay, even more because you have already try another accommodation and service!!! We truly appreciate your praise about the details you liked about our concept and restaurant to consider us a perfect place to relax. It would be a pleasure to become your new favorite option in your...

Reviewed 3 weeks ago via mobile

We are staying at Encantada (I will post more about our stay on separate post) but I just had to give a review of the food. It is soooooo good. Fresh, tasty, good portion sizes, everything you want. This is the second time we have had lunch and both times was simply delicious. Both days we have the Yucatan ceviche...

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Helpful?
Thank Indiridge
Sven S, Propietario at Encantada Tulum, responded to this review

Wow! thank you so much for such nice praise to our restaurant. It is a pleasure to hear you enjoyed this much our traditional food and that the portion sizes were of your total satisfaction. It is also good to know Carlos' suggestions were tasty and fresh. We are looking forward to read your review about your stay!!! If for...

Boston, Massachusetts
Reviewed 3 weeks ago

Whether you stay ten days or two, you'll feel like family by the time you leave the incomparable property of Encantada Tulum. My husband Davis and I stayed in the Estrella (upper beachfront) room for a week in April. It was such a delightful trip! We couldn't have chosen a more perfect place to stay. Rooms: The rooms are beautifully...

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1Thank kgeise0772
New Orleans, Louisiana
Reviewed 3 weeks ago

This was my second visit to Tulum and my second time to stay at Encantada. Despite the constant arrival of new hotels, I still would not stay anywhere else on the Boca Paila. The rooms are gorgeous and amazingly comfortable and relaxing, the beach is gorgeous, and the complimentary breakfast is delicious, as are all other meals at the restaurant,...

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2Thank jennifer w
Yves N, Propietario at Encantada Tulum, responded to this review

It has been a pleasure having you for a second time and earned your preference among many options rising in our beloved Tulum. It is also great to hear our service, amenities, food and surroundings were as good as in your first stay, and that you kept relaxing and having a pleasant rest thanks to our location aside from the...

Reviewed 4 weeks ago

Maria, Ismael, Javier, Alfredo, Carlos and Jose will make your visit to Tulum unforgettable. Incredibly nice people who are always smiling. How does that happen? Great location and rooms. The food at the restaurant is excellent. One day all of the staff were being trained so it was a buffet breakfast. That was amazing and should be repeated I think.

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1Thank gordon e
Sven S, Propietario at Encantada Tulum, responded to this review

Thank you so much for choosing us, and for taking the time to write and share your experience. It is a great pleasure to read that we succeeded in providing and unforgettable stay by providing a warm personal service and a great accommodation, that let you enjoyed our location and sorroundings. It's an honor to know our restaurant was of...

Minneapolis, Minnesota
Reviewed 14 April 2017

Tulum on the ocean is a wonderful place to be on vacation. The beach was peaceful with few people. The best was there were no street / beach vendors trying to hock merchandise to the American tourist. Enchantada is a small resort with only 8 suites. Therefore, the staff provides exceptional service that make you feel like a Rock Star...

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2Thank 554jason
Yves N, Propietario at Encantada Tulum, responded to this review

Dear Laura & Jason, Thank you so much for taking the time to write this comprehensive and kind review. It is a pleasure to know we succeeded in providing an exceptional service aiming to anticipate your needs. We are glad you enjoyed our restaurant and the amazing culinary scene that Tulum has to offer, as well. It´s also great to...

Reviewed 13 April 2017

I cannot say enough good things about the Encantada. The location and ambience is wonderful. The central courtyard and beach are beautiful; the entire property feels as if it grew out of its surroundings organically. The restaurant and bar are small and charming and the food and drinks are delicious. The rooms are clean, roomy and have tons of character....

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3Thank Casey C
Reviewed 3 April 2017

What a great place! Wonderful facilities. The food was great, the staff become your friends. Everyone knows your name, they take care of you. There are eight rooms , so it is small and intimate. Bikes are available to ride anywhere. And the beach town of Tulum is unlike any other place we have visited.

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2Thank Thomas T
Sven S, Propietario at Encantada Tulum, responded to this review

Thank you so much for such nice comments! It was a pleasure you enjoyed our service, restaurant, amenities, surroundings, accommodation and intimate atmosphere. It would be a pleasure to see you next time!

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Beachfront
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Concierge
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
Our luxuriously appointed, rustic Tulum cabanas sit on a secluded stretch of white, powder-fine sand where one can enjoy the view from your private deck, steps away from the crystal clear Caribbean waters. Up and down the coastline you will find a natural peacefulness, gentle breezes and the hypnotic sounds of waves crashing against the sand, all in the simple tranquility of Tulum. ... more   less 

Additional Information about Encantada Tulum

Address: Carretera Tulum-Bocapaila KM 8.7 | Zona Hotelera, Tulum 77780, Mexico (Formerly Encantada Beachfront Boutique Hotel)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Price Range: RM1,150 - RM2,063 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Encantada Tulum 3.5*
Number of rooms: 8
Reservation Options:
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Hotel Style:
#1 Romantic Hotel in Tulum
#1 On the Beach Hotel in Tulum
#1 Spa Hotel in Tulum
#18 Family Hotel in Tulum
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Questions & Answers

Here's what travellers have asked, with answers from Encantada Tulum staff and other travellers.
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Questions? Get answers from Encantada Tulum staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The lower-level rooms have AC but the upper-level rooms have fans and are breezier.”
peanutsmm, 6 May 2017 | Read review
“Estrella was beautiful and gorgeous! Cielo for sunrise views would have been my second choice!”
  • View from Estrella - welcome drinks pictured!
  • Estrella sunrise
  • Estrella!
kgeise0772, 30 Apr 2017 | Read review
“Beach Front Upper or Lower- worth the splurge.”
908jenniferw908, 27 Apr 2017 | Read review
“The beach front rooms offer stunning views, cool breezes and the wonderful sound of the waves rolling in.”
516caseyc, 12 Apr 2017 | Read review
“Suites Estrella & Cielo have spectacular second floor ocean views & all natural ventilation.”
beachseeker2017, 31 Mar 2017 | Read review
5 of 5
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*Disclaimer
Prices are for 1 room, 2 adults
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