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Encantada Tulum

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Encantada Tulum
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323 Reviews from our TripAdvisor Community

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Showing 290: English reviews
Miami Beach, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW

What could be better than staying in the best accommodations imaginable with the most authentic, down to earth staff around? Encandada is the real deal....Small and intimate, great location, great food, amazing drinks, even more amazing staff. I would highly, highly recommend Encantada to anyone traveling to Tulum looking for an incredible experience.

Helpful?
1 Thank Jen80lola
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago NEW

Spent my 30th birthday and anniversary at Encantada. It was simply amazing. By far my FAVORITE place in Tulum. Beach front. Clean, powder white sand. Boutique style. Attention to detail in EVERY aspect. Best margaritas in Mexico, made with finest, freshest ingredients. The staff is so friendly and personable. They gave us a special welcome gift upon arrival. The room... More 

Helpful?
Thank Desiree P
Yves N, Propietario at Encantada Tulum, responded to this review

It makes us so happy to read this!!! It is a great honor having being selected to spend both your birthday and anniversary, as well as in having succeeded in fullfiling your expectations by taking care of every detail. It is so good to know you loved the accomodation and sorroundings, and that our bar and restaurant was of your... More 

San Rafael, California
Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 1 week ago NEW

As a couple that has traveled the world, I can say that it doesn't get much better than Encantada for a couple seeking a small, beautiful, quiet, comfortable, well maintained getaway with a warm and friendly staff and a great beach. So many other reviews have highlighted all of the wonderful aspects of this place, so I'll focus on a... More 

Helpful?
1 Thank Tom K
Yves N, Propietario at Encantada Tulum, responded to this review

What an amazing review! Thank you sooooooo much. We really appreciate it not only because is one of the most comprehensive and accurate we have ever had, but also because we’re sure many travelers will take great advantage of it. We are really glad you enjoyed and understood the concept, from the personalized, casual and friendly service to the ecological... More 

San Francisco, California
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 week ago

Encantada wins on every level imaginable. Sure, the accommodations are beautiful, the beach is perfect, and the location is ideal on the Tulum beach. But what makes this hotel wonderful is so much more than that. The staff is so wonderful, and you really do develop a personal relationship with everyone. From the kitchen staff to those at the front... More 

Helpful?
Thank Alex K
Management response:

What a wonderful review, thank you so much! We are happy to know we fulfilled all your expectatives, from accommodation and surroundings to, especially, our warm and personalized service. It’s a pleasure to know that you too practiced your Spanish: Muchas, muchas gracias a ti! More 

1 review
Reviewed 2 weeks ago via mobile

It's a dream . Perfect place to relax , eat great food and sleep with the sound of the ocean . The staff is amazing and they help u whit everything you need just to enjoy this paradise call tulum. Walk to the perfect restaurant or yoga class. It's actually difficult to leave the hotel because you have everything you... More 

Helpful?
Thank Alejandro S
Management response:

Thank you so much for taking the time to share your experience. We are so happy to hear you had magical stay! The team is pleased to know they did a good job and contributed to make you enjoy the Caribbean paradise. We hope to have you back soon to live the dream again! More 

Level Contributor
3 reviews
Reviewed 2 weeks ago via mobile

We just fell in love with this charmingly gorgeous little piece of heaven. The location cannot be beat. The beach is perfection. No crowds like other parts of the coast. We loved everyone working here who made our stay so welcoming and relaxing. The staff Maria, Jose, Carlos, Ishmael and the rest of the staff attended to our every need... More 

Helpful?
Thank Andrea P
Yves N, Propietario at Encantada Tulum, responded to this review

Thank you so much for such nice comments; the team is pleased to read them !!! It makes us very pride to fullfil the expectations we have earned with TripAdvisor. We are glad that you enjoyed our concept focused on the staff`s warm approach to personalized service and the relaxed and private atmosphere of the acommodation. It is as well... More 

New York City, New York
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 weeks ago via mobile

My husband and I stayed at Encantada for my 40th birthday and it was everything we'd hoped for. Beautiful rooms and beach, lovely staff, great food and relaxing vibe. The Estrella room is especially gorgeous. I hope we can come back!

Helpful?
Thank vdesimone
Erick F, Director de Relaciones Públicas at Encantada Tulum, responded to this review

We are so happy to hear it was a perfect birthday! We are glad that our service, accommodation and surroundings fulfilled your expectations. And most of all, that everything contributed to enjoying the Caribbean’s incomparable relaxing vibe. We would love to have you back, hasta pronto! More 

London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago

Wow. How can a hotel with only 8 rooms be this great?! It's barefoot luxury of the highest quality. Go there, it's worth every penny. The sun rises straight out to see from the beach, so you can see it from the rooms first thing (perfect if you are on European time!). A few steps to the beach, great for... More 

Helpful?
Thank paulsderry
Yves N, Propietario at Encantada Tulum, responded to this review

Wow!! Thank you so much, Paul! I so glad to hear your experience was of the highest quality! Indeed, we have an incomparable location and ocean view that allow our guests to enjoy the most amazing sun settings day by day. I hope you had a great trip back home and also have the honor to welcoming you in your... More 

Chicago, Illinois
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 4 weeks ago

We chose Encantada Tulum for it's #1 rating and for all of the glowing reviews and it far surpassed even our highest expectations. Encantada Tulum is the #1 hotel in Tulum for MANY reasons. The first is the staff! Upon arriving, we were greeted by Maria, who welcomed us with a huge smile on her face and offered us margaritas... More 

Helpful?
3 Thank ManhattanBeachGirl
Management response:

Woooow!!! Thank you so much for such a comprehensive and amazing review! Fulfilling the expectations of our guests is one of things we are most pride of. We are glad that the crew, especially Maria, Ismael and Jose, took so good care of you. That you enjoyed the restaurant during breakfast as much as in lunch and dinner. And definitely,... More 

ny but currently in israel
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 October 2016 via mobile

I am afraid to say too much because some might think it disingenuous. Ishmael Carlos Enrique Maria and everyone there greeted us as you world dear old friends. The setting, food, massages, sunrise, beach, airy comfortable rooms incomparable.

Helpful?
2 Thank bbborbbbb
Yves N, Propietario at Encantada Tulum, responded to this review

I really appreciate such nice comments. It motivates us to keep making guests feel great while staying here. We hope to see you again on your next visit to Tulum. Thanks again! More 

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Amenities

Highlights
  • Beachfront
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Beachfront
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Our luxuriously appointed, rustic Tulum cabanas sit on a secluded stretch of white, powder-fine sand where one can enjoy the view from your private deck, steps away from the crystal clear Caribbean waters. Up and down the coastline you will find a natural peacefulness, gentle breezes and the hypnotic sounds of waves crashing against the sand, all in the simple tranquility of Tulum. ... more   less 

Additional Information about Encantada Tulum

Address: Carretera Tulum-Bocapaila KM 8.7 | Zona Hotelera, Tulum 77780, Mexico (Formerly Encantada Beachfront Boutique Hotel)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Price Range: RM1,344 - RM2,054 (Based on Average Rates for a Standard Room)
Number of rooms: 8
Reservation Options:
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Hotel Style:
#1 On the Beach Hotel in Tulum
#1 Romantic Hotel in Tulum
#1 Spa Hotel in Tulum
#18 Family Hotel in Tulum
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Questions & Answers

Here's what travellers have asked, with answers from Encantada Tulum staff and other travellers.
35 questions
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Questions? Get answers from Encantada Tulum staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Keep in mind, no A/C for hot sleepers. We visited in May when it was pretty hot. But had NO issues because of the fantastic ocean breezes.”
 of 5 bubbles 679desireep, 27 Nov 2016 | Read review
“Our room was an ocean view room. The Luna. Amazing!”
 of 5 bubbles ManhattanBeachGirl, 1 Nov 2016 | Read review
“upper beach view room”
 of 5 bubbles _lorenzobotero, 18 Oct 2016 | Read review
“Beach front rooms way to go. Upper beach front for sure”
 of 5 bubbles esmym2016, 17 Oct 2016 | Read review
“Ocean view is worth the price”
 of 5 bubbles californialily1, 4 Oct 2016 | Read review
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