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Ahau Tulum

#9 of 95 Hotels in Tulum
Certificate of Excellence
GreenLeadersPlatinum level
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04/06/2017 05/06/2017
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Ahau Tulum
Ahau Tulum
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947 Reviews from our TripAdvisor Community

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Showing 779: English reviews
New York City, New York
Reviewed 1 September 2016

Beyond my expectations .fantastic staff, beautiful property, superb location. Food and drinks were perfect !!!! And the beds are Heavenly !! Now the Love Cafe is the best kept secret ! From the "huts" to the "suite" all the rooms a simply perfect.

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Helpful?
Thank Kimberly G
CancunArturo, Gerente at Ahau Tulum, responded to this review

Hola!! It is fantastic to read that your experience in Ahau was beyond your expectation, we are so happy to hear that the staff, property, food and drinks suited your needs during your stay with us. Raw Love cafe is our garden secret treasure for sure. We invite you to enjoy a heavenly bed once again anytime soon when you...

Hickory, North Carolina
Reviewed 1 September 2016

Ahua Tulum is a wonderful resort. Very laid back and relaxing. The staff are all wonderful. Food was great. However, I found the staff at the juice bar to be rather rude. This isn't part of the resort but it still on their property.

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Thank Mckrapp
CancunArturo, Gerente at Ahau Tulum, responded to this review

Hola!! We would like to thank you for the nice comments about the staff and food at Ahau. For sure we will talk with the Raw Love Cafe as they are in property and they should follow our family and friendly demeanor, we apologize about this and hopefully we will see you back here soon! Thank you! Best Regards, Arturo...

Dallas, Texas
Reviewed 1 September 2016

Perfect time of year to relax at the beach. I don't need to try any other beaches...Ahua is truly the most relaxing, beautiful, healthy spot with tons of natural surroundings in Tulum. We've been to beaches all over the world and spent fortunes on beach vacations and accommodations. I'm convinced that Ahau Tulum is my favorite. Paradise.

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Thank Maureen Q
Arturo S, Gerente at Ahau Tulum, responded to this review

Hola!! After been to beaches all over the world and been convinced that Ahau Tulum is your favorite makes us feel so proud and thankful as this means that we delivered the service you were expecting and that you deserve. We would love to see you back here in your favorite spot soon!! Thank you! Best Regards, Arturo Soto General...

Huntington, West Virginia
Reviewed 1 September 2016

The room was nice, room #1. Close to the beach. The staff was very helpful and attentive to the guest needs. I rated it poor because the beach in front of the hotel was more of a public beach. Most people there were not guests. We had to listen to their loud annoying music. They occupied most umbrellas which I...

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1Thank ronald5199
Arturo S, Gerente at Ahau Tulum, responded to this review

Dear Guest, We are happy to know that the staff was very attentive and helpful for you during your stay here in Ahau and to know you liked your room. We apologize because you experienced some other guests that were staying with us celebrating their birthday and invited some friends from outside the hotel with their kids as we are...

Los Angeles
Reviewed 1 September 2016

We had an amazing 5 day, 4 night stay at the Ahau Tulum. From start to finish the staff here were friendly, informative and attentive to all of our needs. I emailed the Ahau a couple months back and Filiberto and Moises took care of everything, including private transportation to/from CUN. Honestly, when traveling to Mexico and making all reservations...

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Thank candaceliceaga
Arturo S, Gerente at Ahau Tulum, responded to this review

Hola!! We are so impressed and thankful for all the great things you mention in your review about the hotel, staff, food, facilities and more! We really appreciate that you took the time to write your review from the beginning of your journey till the end and so detailed! This is great for all the future guests as they can...

Marin County, California
Reviewed 1 September 2016

This is the most magical beach to be stationed at in Tulum ~ i have stayed at this hotel for 3 years in a row and i am treated like family ~ the Raw Love restaurant on the property is a hidden gem for everything Organic & yummy ~ the restaurant on site is great as well, the chef Roberto...

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Thank goddessshakti
Moraga
Reviewed 1 September 2016

My daughter and I planned a week of sun and kite surfing at Ahau Tulum. Unfortunately, the sun and surf got interrupted by Earl. The hotel staff did a excellent job accommodating and we ended up having a blast!!

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Thank Matthew Clark W
Arturo S, Gerente at Ahau Tulum, responded to this review

Hola!! The Storm Earl was not enough to stop us and offer you the best service we could. Reading that you had a Blast with your daughter makes us feel great as this natural phenomenon’s are some of the few things we cannot control. Any time soon it would be great to see you again back here in Ahau and...

Austin, Texas
Reviewed 31 August 2016

one of the best vacations i had! all because this place was so wonderful. the staff was just great! friendly and super accommodating, the girl who worked the desk are beyond words as far as helpfulness and just down right cool. the beach and property is impeccable, they are constantly combing the beach and cleaning and doing little things to...

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Thank KILLROMEO
Arturo S, Gerente at Ahau Tulum, responded to this review

Hola!! We would like to thank you for recommending Ahau as the place to stay in Tulum. We receive with gladness all the beautiful comments about the staff, property and beach. We hope you can come and visit us again anytime soon! Thank you! Best Regards, Arturo Soto General Manager

Astoria, New York
Reviewed 31 August 2016

Staff were super friendly and extremely helpful. Food was superb at both the restaurant and the vegan shack. Words won't begin to describe the beauty of the rooms, grounds, and the beach. Wi-Fi was spotty but bearable. Would definitely visit again.

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Thank mcostanyc
Arturo S, Gerente at Ahau Tulum, responded to this review

Hola!! It is great to hear that you enjoyed your stay with us and that the staff pleased you and that you found them friendly and extremely helpful. We would like to thank you for the nice comments about the restaurant and food as well as the beauty of the rooms, ground and beach. Please visit us again as soon...

Connecticut
Reviewed 31 August 2016

I think Ahau is located in the best part of the Tulum beach. Our beautiful ocean-view room (Junior Suite A) exceeded all expectations. Fresh breads and coffee were left on our patio each morning, and we were on the ocean level so we were just about 20 steps to the beach. The louvered windows allowed for us to open up...

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Thank alyssacrouse
Arturo S, Gerente at Ahau Tulum, responded to this review

Hola!! To exceed our guest’s expectations is our goal and in this case it seems that we achieved it! It is rewarding to know that our guests had such a good time here in Ahau. Thank you for the great review and the nice comments about you stay; please come back any time soon! Thank you! Best Regards, Arturo Soto...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Beachfront
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Ahau Restaurant & Beach Grill
Ahau Restaurant & Beach Grill
Cuisines: Mexican, Seafood
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Ecological luxury Hotel with a Guest House in Tulum Beach in Mexico ... more   less 

Additional Information about Ahau Tulum

Address: Carretera a Boca Paila Km 7.5, Tulum 77760, Mexico (Formerly Esmeralda-K)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Price Range: RM254 - RM1,935 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ahau Tulum 3*
Number of rooms: 23
Also Known As:
Ahau Tulum Hotel Tulum
Esmeralda k Hotel Tulum
Esmeralda k Tulum
Hotel Style:
#1 Green Hotel in Tulum
#5 Best Value Hotel in Tulum
#5 Family Hotel in Tulum
#7 On the Beach Hotel in Tulum
#11 Romantic Hotel in Tulum
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Questions & Answers

Here's what travellers have asked, with answers from Ahau Tulum staff and other travellers.
76 questions
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San Francisco, California, United States

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Questions? Get answers from Ahau Tulum staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ahau Tulum seems to book up much quicker than when I started staying here a couple years ago. Definitely book a few months out if you can to get your choice of room because often the more economical options book up quickly! ”
calliel2014, 8 May 2017 | Read review
“sleep and wake up to the sound of the ocean on superior beachfront suites”
mark_advisor2017, 5 May 2017 | Read review
“Room 4 - Ocean view and very quiet”
jogreener, 26 Apr 2017 | Read review
“Pay extra and get an ocean view room. The property and beach are amazing.”
MinnesotaPat, 18 Apr 2017 | Read review
“Get a room with a view”
MaryLothrop, 25 Mar 2017 | Read review
5 of 5