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Ahau Tulum

Travellers' Choice award winner
#11 of 89 Hotels in Tulum
GreenLeadersPlatinum level
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Ahau Tulum
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861 Reviews from our TripAdvisor Community

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Showing 707: English reviews
Syosset
Reviewed 23 November 2016

We love Ahau so much. Everything from the customer service, food, views, comfort of the room, staff...it was all wonderful. We can't say enough great things about Ahau!! We'll be back!! Thank you to the wonderful staff.

Review collected in partnership with this hotel
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Helpful?
Thank Rdmolberger
Arturo S, Gerente at Ahau Tulum, responded to this review

Hola!! It is so rewarding to read that our guests had a great time in Ahau and that our staff fulfilled your need during your vacations. All the staff feels so proud to achieve their goals making you feel happy and comfortable. Please come back soon! And thank you for the wonderful review! Best Regards, Arturo Soto General Manager

Brooklyn, New York
Reviewed 23 November 2016 via mobile

Back in October , I decided to ta a solo trip . I set my eyes on Tulum . I had been to Mexico a few times and to the contrary of what people may think Mexico is a wonderful destination for a vacation , extremely safe . Mexico is always warm, sunny , fun, the beaches are beautiful ....

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3Thank BklynFrenchGurl
Arturo S, Gerente at Ahau Tulum, responded to this review

Hola!! Wow, we are so impressed about this huge and detailed review about Ahau, Tulum and surroundings. We really want to thank you for taking the time of writing such nice things about this destination. It is always a pleasure to have guests that appreciate not only our hotel but all the great things you can do around. Come back...

Layton, Utah
Reviewed 21 November 2016 via mobile

First and foremost this is not a review about the Ahau Tulum resort/hotel. This is specific only to their sit down restaurant at the top of the stairway, not the Raw Love Cafe. Both visits the staff greeted us quickly and seated us where we chose. The food was prepared quickly and as ordered; burgers were cooked to medium. My...

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Thank dhill1212
Arturo S, Gerente at Ahau Tulum, responded to this review

Hola!! Hola!! We appreciate all your comments about the restaurant and we thank you because with this you make us know things that are so important and off course with this reviews we can only improve and do better, off course we take all the visitors comments seriously and we invite you to come to visit us any time soon...

Reviewed 21 November 2016 via mobile

From the moment we arrived, we were treated like family. Warm wash clothes & mimosas. Our suite was steps from the ocean surrounded by the most beautiful white sand beach I've ever seen. Comfy lounge chairs a plenty with a choice of shade or sun. Servers were there all Day to take your drink or food order. Bed was comfortable...

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Thank Brooke N
Arturo S, Gerente at Ahau Tulum, responded to this review

Hola!! Reviews like the one you wrote are the ones that make us feel so proud of what we do; it is a pleasure and so rewarding to know that our guests can say all this great things about their experience in Ahau. The friendly staff and all the great vibes in Ahau will be waiting for you to come...

Los Angeles, California
Reviewed 20 November 2016

The crew at Ahau Tulum made our trip perfect. My husband and I were on our honeymoon and they treated us like gold- from bringing us coffee in the mornings on our balcony to taking care of us on the beach- we were well cared for. Martin and Jesus were the best breakfast team duo, and we loved everyone on...

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Thank wendyehawkins
co
Reviewed 20 November 2016 via mobile

Wonderful people. Will return. Ambiance, cleanliness, restaurant staff, concierge. Sunset tower, easy beach access to other places like Ziggys and Zebra. Restaurants like Casa Jaguar across the street. Ice cream, great WiFi.

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1Thank saspangler
Kennebunk, Maine
Reviewed 20 November 2016

We have traveled extensively and have never had as caring and friendly a staff (across the board) as that at Ahau Tulum. Mark is disabled: they made sure on booking that we were in a room that was easily accessible to the beach and to the restaurant.....it didn't disappoint! We stayed in a junior suite (beach level) and walked down...

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1Thank 15Mark
Montreal
Reviewed 18 November 2016

As someone who has spent a lot of time at Ahau Tulum, but never actually stayed here, I knew I was in for a real treat when I finally booked a 1 week stay here. First and foremost, the staff at Ahau are incredible! Everyone from the managers to the wait staff, to the cleaning staff do everything and anything...

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1Thank lessiedb
New York City, New York
Reviewed 17 November 2016

i love this hotel. it is on the beach, the rooms are lovely, the food is great, they are dog friendly, and the staff treats you like family. there is also a raw food bar on the property...the food is amazing and the breakfast is the best. Ahau is also right in the middle of the beach so you can...

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1Thank terrie k
New York City, New York
Reviewed 17 November 2016

I have been traveling to Tulum for many years and usually stay elsewhere. This trip I was with friends and joined them at Ahau. Leo and Paulina are at the front office almost everyday and are amazing people. They were ther for all of our needs and met each request with a big yes.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Ahau
Ahau
Cuisines: Mexican, Seafood, South American
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Ecological luxury Hotel with a Guest House in Tulum Beach in Mexico ... more   less 

Additional Information about Ahau Tulum

Address: Carretera a Boca Paila Km 7.5, Tulum 77760, Mexico (Formerly Esmeralda-K)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Price Range: RM576 - RM4,545 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ahau Tulum 4*
Number of rooms: 23
Also Known As:
Ahau Tulum Hotel Tulum
Esmeralda k Hotel Tulum
Esmeralda k Tulum
Hotel Style:
#2 Green Hotel in Tulum
#4 Luxury Hotel in Tulum
#5 Family Hotel in Tulum
#10 On the Beach Hotel in Tulum
#11 Romantic Hotel in Tulum
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Questions & Answers

Here's what travellers have asked, with answers from Ahau Tulum staff and other travellers.
58 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“They all have great views. You can see the sun rise very morning especially if you are in the tops rooms.”
 of 5 bubbles julipnyc, 6 Jan 2017 | Read review
“try to get a room right on the beach!”
 of 5 bubbles caroliner177, 29 Dec 2016 | Read review
“Stay in either room category "Junior Suite A" or "Master Suite", all of which have direct access to the beach and beautiful ocean views.”
 of 5 bubbles Kellian70, 12 Dec 2016 | Read review
“Any room is in heaven! No need to overthink it...”
 of 5 bubbles mfarell, 10 Dec 2016 | Read review
“Well the beach bungalow, case Zero is amazing”
 of 5 bubbles 878klausm, 3 Dec 2016 | Read review
5 of 5