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PavoReal Beach Resort Tulum

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#24 of 90 Hotels in Tulum
Certificate of Excellence
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1 room 2 adults 0 children
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PavoReal Beach Resort Tulum
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871 Reviews from our TripAdvisor Community

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Showing 154: English reviews
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Lyons, Colorado
Reviewed 2 days ago NEW

As the title says, the location is wonderful. The rooms are clean and comfortable and the staff is friendly and helpful. If you only speak English I recommend you learn some Spanish and/or Italian. A little will go a long way. Really, our only major complaint is the food. It is just fair although the pasta chef is excellent. But...

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Thank Jon G
Reviewed 3 days ago NEWvia mobile

Best vacation ever! This place has great food, great service and a great beach location. Marco is the best bartender and makes it so fun to hang out. Very nice! The entertainment crew Villagi Bravo is so cool and funny! And do yourself a big favor and do not miss out on your massage by the beachside pool with Ignacio....

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Thank Shawn M
Reviewed 2 weeks ago

The beach is excellent, you cant ask for a better view in the morning , the room was clean and the staff were all friendly and lively, the food was ok, but overall it was a good deal and an enjoyable experience

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Thank Jack I
Anna_Rita_Nicoletti, Responsabile relazioni con la clientela at PavoReal Beach Resort Tulum, responded to this review

Mr Jack I, Let us say thank you for this review and also for being our precious guest. We appreciate you spent some of your time to write how much you liked the way of welcoming at the PavoReal beach Resort.

Santa Rosa, California
Reviewed 16 February 2017 via mobile

This was our second stay All was wonderful. Staff rooms beach all above average I also had a massage , the best one ever. They also have diving my husband did a few times. I would go back in a heartbeat. Best ever

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Thank Tammy H
Anna_Rita_Nicoletti, Responsabile relazioni con la clientela at PavoReal Beach Resort Tulum, responded to this review

Dear Tammy H, Thanks for joining us for a vacation again. Thank you for rating our Resort as “wonderful”, we appreciate it so much. Our guests are wonderful, as you are! We look forward to seeing you here again!

Jersey City, New Jersey
Reviewed 13 February 2017

Let me start with positives first: 1. The beach next to resort is superb. Very well maintained/clean and beautiful sand 2. Plenty of beach chairs 3. Nice swimming pools 4. Staff is very friendly. Especially met the people from group "Villagi Bravo". It is Italian group (many Italians visit this resort) - The whole team of Viallagi Bravo was fantastic....

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1Thank abhilim
Anna_Rita_Nicoletti, Responsabile relazioni con la clientela at PavoReal Beach Resort Tulum, responded to this review

Mr. Abhilim, thank you for this review. We really appreciate both the suggestions and the criticism when constructive, and the compliments. The good thing is that “pos” beats “neg” 5 to 4! In all seriousness, we appreciate your suggestion even if we’re thinking that the variety of food at beach bars is good enough and is a good value for...

preston, lancashire
Reviewed 3 February 2017

Highly recommended lovely hotel staff very friendly all facilities very assessable. food plentiful separate Mexican restaurant and snack bar where you could eat at. Any problems dealt with quickly and efficiently night time entertainment was excellent all ages catered for. Beach was patrolled with security at night which was reassuring So clean everywhere you went would recommend

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2Thank 430JEANNIE56
Anna_Rita_Nicoletti, Responsabile relazioni con la clientela at PavoReal Beach Resort Tulum, responded to this review

Mrs 430Jeannie56, Thank you for this brief, perfect, lovable review. Our staff-on-duty appreciate it so much; they are so proud to be the team in charge of welcoming our Guests. Thanks for being one of those (Guests).

Reviewed 26 January 2017 via mobile

We stayed 4 nights in early December (not crowded, off season) in this small beautiful all-inclusive resort. We had a rental car to do a 17 day drive trip. Went to Tulum ruins but otherwise stayed put to enjoy the amenities and beauty (private beach (a bit hard on the feet getting in), calm water, pools, water front room, the...

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1Thank MaddyUS
Anna_Rita_Nicoletti, Responsabile relazioni con la clientela at PavoReal Beach Resort Tulum, responded to this review

Dear Maddy Us, We would like to thanking you for this great review! We appreciate your story-telling about this short stay by us. Any suggestion is very important to us and, referring to the loud music, we can assure that we’ve already asked to the crew to keep it down. For the next time we can suggest to lie down...

Reviewed 2 January 2017 via mobile

After staying in a beautiful Airbnb in downtown Tulum for 3 nights, we wanted to spend a night on the beach and thought New Years was perfect. After much agonizing, we settled on PavoReal (which seemed the best of limited available options). Pros: The beach is gorgeous and there are plenty of beach chairs and cabanas for the taking. Spending...

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1Thank JadoreNewYork
Matteo_Musazzi, Responsabile relazioni con la clientela at PavoReal Beach Resort Tulum, responded to this review

Mrs Jadore, We would like to thanking you for being our guest and we’re very sorry for some minor inconveniences like the glass or the WiFi failure. For any need during your stay, our team is around the clock at your disposal. You’ve just to check for any help at the reception desk. We are in agreement with you when...

New York City, New York
Reviewed 1 January 2017 via mobile

3.5/5 overall. Had an overall nice stay at this hotel. It's a great resort for last minute booking, but next time we may stay elsewhere. My husband liked the food, I thought it was average. However, few things to note: Pros: Great private beach to enjoy, was a better beach than in Tulum, if you don't like crowded beaches. 5...

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3Thank patshineon
Matteo_Musazzi, Responsabile relazioni con la clientela at PavoReal Beach Resort Tulum, responded to this review

Mr Patshineon, Thank you so much for this review and for any suggestion given to improve our standard of touristic welcoming. We can say that the PavoReal is not so far from any attraction in this area, starting from the Mayan ruines of Tulum. It needs a car or a “collectivo” to go exploring the entire area of Mayan Empire...

New York City, New York
Reviewed 31 December 2016 via mobile

I don't recall the last time I hated a place so much and that includes a hotel with bedbugs in Thailand. The feeling of being nickel and dimed or cheated (not provided what you booked) is one that can ruin a vacation. I'm not sure who is worse this hotel or hotels.com lack of customer service and resolution management. Booked...

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14Thank Niki A
Matteo_Musazzi, Responsabile relazioni con la clientela at PavoReal Beach Resort Tulum, responded to this review

Mrs. Niki, Yes a mistake was made. We think you made a wrong reservation because your needs are for different type of offer, maybe from a big, impersonal, with thousands of rooms, Hotel. Anything you’re telling is not true, we’re sorry. You made a reservation by hotels.com, reserving a standard room, Ocean view. We gave you a standard room Ocean...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Pool
  • Free Parking
  • Bar/Lounge
  • Restaurant
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Bar/Lounge
  • Restaurant
Room types
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Breakfast included
  • Concierge
Official Description (provided by the hotel)
The PavoReal Beach Resort Tulum which has been very recently renovated and restructured (during Summer 2012) is located in the wonderful Riviera Maya, only few km North of Tulum's archeological site, surrounded by the typical luxuriant Tropics vegetation. ... more   less 

Additional Information about PavoReal Beach Resort Tulum

Address: Carretera Federal Cancun-Tulum, km 237 | Tankah III, Tulum 77780, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Price Range: RM851 - RM1,673 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — PavoReal Beach Resort Tulum 3.5*
Number of rooms: 110
Reservation Options:
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Hotel Style:
#19 On the Beach Hotel in Tulum
#20 Family Hotel in Tulum
#27 Romantic Hotel in Tulum
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Questions & Answers

Here's what travellers have asked, with answers from PavoReal Beach Resort Tulum staff and other travellers.
121 questions
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Vernon, Canada
over a year ago
over a year ago
Sydney, Australia
5 days ago

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Questions? Get answers from PavoReal Beach Resort Tulum staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Quiet rooms are on the northerly end of this property.”
 of 5 bubbles jong974, 23 Mar 2017 | Read review
“Most of the rooms are sea facing, try to choose second level rooms as they offer more privacy than ground level rooms”
 of 5 bubbles abhilim, 12 Feb 2017 | Read review
“Had a room on the beach very safe very clean was sad to leave”
 of 5 bubbles 430JEANNIE56, 3 Feb 2017 | Read review
“Ocean front lower room with direct door to the beach. Also the left side rooms (view from the front desk) are quieter.”
 of 5 bubbles and_df, 22 Dec 2016 | Read review
“Rooms near the beach/bar area are going to be loud throughout the day. Keep in mind...”
 of 5 bubbles BetaniaTravels, 2 Nov 2016 | Read review
5 of 5