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Dreams Tulum Resort & Spa

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#16 of 87 Hotels in Tulum
Certificate of Excellence
GreenLeadersGold level
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Dreams Tulum Resort & Spa
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3,200 Reviews from our TripAdvisor Community

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Showing 2,235: English reviews
Huntington Beach, California
1 review
Reviewed yesterday NEW

Fantastic resort, amenities and incredible friendly helpful staff. I had my wedding there, Nayeli Calixto my co-ordinator was on top of everything, amazing attention to detail, she was there for me a year prior to answer any questions right up until the day I left the resort, she is one of a kind and loves her job and she completely... More 

Helpful?
Thank nadinesand
Fall River, Canada
Level Contributor
123 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed 2 days ago NEW via mobile

My sister and I went to this resort for a 5 day break. She's never been to Mexico before, and I was here over 10 years ago, so we have limited experience with resorts. So in my limited experience, we were happy with our stay. We were approached right off the place in the arrivals area to sign up for... More 

Helpful?
6 Thank cgreno
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 days ago NEW

This resort is fantastic! Although I did have a couple issues during my stay, they are not really noteworthy nor should they impact they overall rating for this resort. This place is 5 stars. My girlfriend and I stayed in an Preferred Club Oceanfront Suite Resort is roughly 90 mins drive from the airport....a little long but enjoyable. Hint, ask... More 

Helpful?
5 Thank Dylan C
Austin
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 days ago NEW

My daughter recently got married at this property. Most of the staff were outstanding and friendly. Our favorite was Captain Rafael. We had 80 guests and he insured that we were seated together and well taken care of at some of the events prior to the wedding. He went way above and beyond!! The spa experience including make-up and hair... More 

Helpful?
2 Thank Gotcher D
Louisville, Kentucky
Level Contributor
49 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 4 days ago NEW via mobile

Went here for thanksgiving with large family group. Restaurants were good but buffet was lacking in options. Have been to better Dreams Resorts but well above average. Long beach that you can walk down as far as you can see. The resort does need to update their beach chairs as several are broken. As far as the entertainment crew did... More 

Helpful?
Thank lchjeh
1 review
Reviewed 4 days ago NEW via mobile

My wife and I had our wedding at Dreams Tulum in October 2016. We were a little concerned planning the wedding without first visiting the resort. However, the wedding coordinator, Yesenia, was very professional and provided great service. She definitely put our minds at ease and assisted us with all of our needs for the wedding day. If you decide... More 

Helpful?
Thank Justin T
E-ConciergeDRETU, E-Concierge Seve at Dreams Tulum Resort & Spa, responded to this review

Dear Justin T Thank you for sharing the review regarding your recent stay at Dreams Tulum with us and all the Tripadvisor community. We would like to take the opportunity to congratulate you for your wedding. We are more than glad to know you had an excellent celebration and vacation with us. We are sure that our entire team and... More 

stratford
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 4 days ago NEW

We went to Dreams Nov 14-21 via Air Canada. Flight from Toronto was fast, efficient and friendly staff. We are a couple that travelled with 2 girls aged 5 and 6. We chose a private transfer to the resort vs the complimentary shuttle from Air Canada. We used Canada Transfers and they were fantastic. A red carpet rolled out for... More 

Helpful?
3 Thank bambette84
Madrid, Spain
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 days ago NEW

The hotel in Colonial style is situated in a beautiful tropical park right on the beach. The rooms and bathrooms are large and comfortable There are several restaurants, Italian, Steakhouse, Asian, French and a World Café. Specially in the World the service was outstanding, we, 4 adults and a toddler, were received and attended with great friendliness, every wish was... More 

Helpful?
Thank Marion v
E-ConciergeDRETU, E-Concierge Seve at Dreams Tulum Resort & Spa, responded to this review

Dear Marion v We are so pleased that you truly enjoyed your recent stay here with at Dreams Tulum Resort & Spa. We have made certain to share your review with our staff members and are pleased they were able to be of service. We pride ourselves on customer services and are happy to hear you truly enjoyed our services.... More 

Atlanta, Georgia
Level Contributor
107 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 4 days ago NEW

My wife and I recently visited Dreams Tulum for a 7 day getaway. I can not say enough about how accommodating and helpful the staff was. The food was good, keep in mind that this is not a 5 star resort, so the complaints in other reviews are not accurate. If you want 5 star food stay at a 5... More 

Helpful?
Thank Joe M
2 reviews
Reviewed 4 days ago NEW

Thank you so much Dreams!!!! Amazing holiday; great food; beautiful surroundings in nature with random animals; lovely beach and pools; good food with lots of choice; great evening shows...I am an entertainer and was impressed! I thought the staff were mostly all very friendly and remembered names which is really nice...particularly the ladies in the Coco Cafe' and the entertainment... More 

Helpful?
Thank Chi226
E-ConciergeDRETU, E-Concierge Seve at Dreams Tulum Resort & Spa, responded to this review

Dear chi226 After reading your comments you make us feel so proud. Our main goal is to meet our guest's expectations, and to read that you had a nice time is a good sign that we are doing a good job. We consider it a great honor to have had the opportunity to serve you and the fact that you... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Bar/Lounge
  • Spa
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Completely renovated by Aug 2013, Dreams Tulum Resort & Spa is located on one of the most unique beaches in the Riviera Maya surrounded by lush tropical acres, sugary white sand and magnificent colonial architecture. Just five minutes from Tulum and 30 minutes from Playa del Carmen, Dreams Tulum offers Unlimited-Luxury(R) with upscale surroundings and combines fun and relaxation with the ancient world of the Maya. Dreams Tulum sits on two miles of powdery white sand with activities to make the whole family happy. And you're right on the ocean for snorkeling, catamarans, windsurfing, kayaking and jumping on our ocean trampoline. Choose from magnificent dining options featuring eight gourmet, a la carte and one buffet-style restaurant. Dine at the Seaside Grill, an a la carte steak house, enjoy French cuisine in a romantic setting at Bordeaux or visit El Patio for Mexican fare. Six bars, including pool and beach side, are perfect places to make new friends, or just catch up with each other. Perfect your swing at nearby Riviera Maya Golf Club offering complimentary greens fees.New Swimout suites in the hacienda area featuring also a new Adults only section ... more   less 

Additional Information about Dreams Tulum Resort & Spa

Address: Carretera Chetumal-Puerto Juarez Km. 236.7 No. 1, Tulum 77761, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Price Range: RM1,250 - RM4,148 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Dreams Tulum Resort & Spa 4.5*
Number of rooms: 432
Reservation Options:
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Also Known As:
Dreams Tulum Hotel
Dreams Tulum Riviera Maya
Dreams Resort Tulum
Dreams Tulum Mexico
Sunscape Tulum
Dreams Resort Spa Tulum
Dreams Hotel Tulum
Hotel Style:
#2 Top resorts Hotel in Tulum
#5 Spa Hotel in Tulum
#5 Luxury Hotel in Tulum
#5 Green Hotel in Tulum
#13 Family Hotel in Tulum
#14 On the Beach Hotel in Tulum
#18 Romantic Hotel in Tulum
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Questions & Answers

Here's what travellers have asked, with answers from Dreams Tulum Resort & Spa staff and other travellers.
550 questions
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Manchester, United Kingdom
Kingston-upon-Hull, United Kingdom

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Questions? Get answers from Dreams Tulum Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great Ocean Views”
 of 5 bubbles nadinesand, 2 Dec 2016 | Read review
“I had an oceanfront room which I paid more for, but I would be fine with a standard suite. These rooms set further back are quieter.”
 of 5 bubbles 554dylanc, 30 Nov 2016 | Read review
“Master suite room near the beginning of the pool...not completely immersed in the busy area so quiet and peaceful, everything easy to reach.”
 of 5 bubbles Chi226, 29 Nov 2016 | Read review
“We only slept in our room. It was beautiful and very comfortable, but we were rarely there!”
 of 5 bubbles jenc624, 28 Nov 2016 | Read review
“The standard rooms do not have an elevator if you are on the second floor, you may want to upgrade to a junior suite.”
 of 5 bubbles GoPats8, 27 Nov 2016 | Read review
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