From the staff at the ski valet, Maya’s restaurant, Anjali Spa, the baggage valet and Jose at the front desk, all delivered impeccable service. One cannot say that about room service or the lack response from the manager of that department, even when the front desk manager and two front desk staff (not Jose) committed to having him/her contact my wife to discuss the issue (3x requests we made for this to happen). My profile picture above was the TWO scoops of ice cream that we ordered following a special meal in our room. If you only see one scoop, and barely that (that’s a tea spoon under the “scoop” ) your eyes are not deceiving you. When we called room service to complain that we had ordered two scoops and received what I would call a third of a scoop maybe, we were brought double what you see above, with the added benefit of what looked like freezer burn on top of it. Issues like this one can be solved by quick communication and an apology from the party responsible. As of yet, we are still waiting. There is a great time to be had at the property. I would just not order room service for it may leave a a bad taste in your mouth :).…
We have been coming to this hotel for many years. The staff does a great job — service without being intrusive. Doug gets it - friendly, responsive, chill. And Tony and Gino have saved our car from damage, and given great local tips on where to go, etc.
this is a great place to rewind. excellent facilities, awesome pool. extremely friendly and supportive stuff. the restaurant provides a great choices of food. and talking about skiing - yes definitely a very convenient location with access to a variety of options to ski: Beaver Creek, Vail. my family comes here very often and considering this place as a second home.
Typically, we do not do a lot of reviews, but we had to do a shout-out to the Westin Riverfront. The people are just so nice and friendly and go out of their way to assist you. The woman in the MarketPlace had a great sense of humor. The front staff, the door staff, the ski valet, everyone is just so kind and respectful. But then again, this is a Marriott and my wife and I have come to realize Marriott is a special company. Thank you to everyone at the Westin. We had an awesome trip! The Beckers
The hotel is very well run. Great service, especially, up front from the guys handling the door. Fairly quiet yet lively at night. Walking distance to stores and you can't beat the gondola right outside.
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