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Everything DIRTY: floors, walls, curtains. Stains, hairs and DOG FOOD EVERYWHERE!!! Things broken.
WC HAS NOT DOOR!!! But wc has a mirror exactly in front so you can see from outside!
Pictures are not anything like the real hotel.
The worst experience in my life!!!
I loved this place. The location was great. The staff was friendly and helpful (they let me use their cell phone to make a local call when the land line was not getting through). It was clean. It has fans which were better than than...More
Easy review this place is a SHAME!
We booked it because we stupidly trusted the pictures on the website.
We arrived there, a child welcome us. No adults around, place where only kids are working!
We get a room that was not at all what...More
2 Thank Travelivor
Response from GrupoFK, Gerente at Hotel Casa LoteriaResponded 2 February 2018
Dear guest ( in case you are a real guest !) all our pictures are real and taken by a simple smartphone that show the real aspect of our facilities . About the “kids” you mention we have several local teenagers above 18 years that...More
We stayed here for four nights and found that the worst thing about San Miguel de Allende was this hotel. It is overpriced for what is a two star budget hotel. The staff and other guests were equally noisy at night and when we raised...More
I booked this hotel because it was pretty much my only option. If you book with time, stay away from this hotel. There is not real management. Bathroom was very inadequate and there is not AC. The location is ok but I am sure there...More
Response from GrupoFK, Gerente at Hotel Casa LoteriaResponded 16 August 2017
We appreciate your comments, what you mean about real management? We don´t offer AC, each room has ceiling vent. What is inadequate about the bathroom? Our location, amenities and accesible fares are the options that make Hotel Casa Loteria a popular place to stay at...More
Es una pena sus comentarios sin embargo no nos parece congruente que a pesar de todo haya decidido permanecer en el hotel , tal vez al final no sea del todo cierto lo que comenta. Gracias de todas formas ya que sus... More
Es una pena sus comentarios sin embargo no nos parece congruente que a pesar de todo haya decidido permanecer en el hotel , tal vez al final no sea del todo cierto lo que comenta. Gracias de todas formas ya que sus comentarios nos dan mayor credibilidad lejos de afectarnos . Esperamos que el resto de su “experiencia “ haya sido agradable en nuestra ciudad de San Miguel de Allende .