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Traveller (211)
Room & Suite (67)
Dining (16)
Overview
  • Excellent52%
  • Very good29%
  • Average12%
  • Poor6%
  • Terrible1%
Travellers talk about
“the pub”(159 reviews)
“cottage room”(29 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Restaurant
Suites
Bar/Lounge
4 Star accommodation
All hotel details
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Rooms
2 Sep3 Sep
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (731)
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726 results
Traveller rating
359
215
90
48
14
Traveller type
Time of year
LanguageEnglish
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359
215
90
48
14
Show reviews that mention
All reviewsthe pubcottage roomst austell brewerybranscombe beachthe cottagesnarrow country lanesmusselslog firepretty villagemain buildingpassing placesbeautiful villageshort walk to the beacheast devonfour poster bedcar parkbooked a table
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1 - 5 of 726 reviews
Reviewed yesterday via mobile

We stayed very close to the Mason Arms so went for a drink or food most days. Overall the staff were very accommodating and friendly. However one night we waited an hour and a half for our food with no real explanation or compensation. The...More

Thank Stacey J
Reviewed 1 week ago via mobile

Lovely location, dining room staff were delightful, food was good but we were left feeling unhappy with the overall experience. Overall we felt that there was a general lack of attention to detail around the Arms. At the end of the day it is a...More

1  Thank Rick P
Reviewed 1 week ago via mobile

We stayed two nights in superior double room. Huge room with 4 poster, sofa and armchairs and lovely ensuite. Tables and chairs to use outside surrounded by lavender. Ate in restaurant and food was very good if little overpriced. However the whole package was fab....More

Thank tracy d
Response from StAustellManagement, Manager at Masons ArmsResponded 1 week ago

Many Thanks Tracey for sharing us these lovely words. We are pleased you enjoyed your stay with us and we hope to see you back again!

Reviewed 2 weeks ago via mobile

We stayed here for 3 nights, having stayed here last August. It was excellent again, and the room was one of the best we've stayed in. Food in the restaurant was very good with a wide choice. The staff were all very friendly, polite a...More

1  Thank BrianWolsey
Response from StAustellManagement, Manager at Masons ArmsResponded 1 week ago

Many Thanks Brian for this lovely review. We are delighted you enjoyed every aspect of your stay and hope to see you back again soon!

Reviewed 2 weeks ago via mobile

As a regular visitor to this location over the last 6years the facilities have remained constantly high. Good quality accommodation, andfood.Saff always pleasant nothing too much trouble located in a small village with a 20mins walk to the beach.

Thank J M
Response from StAustellManagement, Manager at Masons ArmsResponded 2 weeks ago

Thank you for this lovely review. We are delighted you enjoyed your time with us and hope to see you back again soon!

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Breakfast included
Non-Smoking Hotel
Breakfast Available
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$128 - US$210 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$128 - US$210 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (211)
Room & Suite (67)
Dining (16)
Pool & Beach (14)
Questions & Answers
Ask a question
Ann-Marie C
19 September 2015|
AnswerShow all 6 answers
Response from BasilsMumNewForest | Reviewed this property |
Sorry, also no picture of the rooms but you certainly can eat in the bar and they will also book a table there for you and you can have your dog with you. Like the bar area better than the restaurant.
0
Votes
Room Tips
"See review!"
Read review
"quiet, charming"
Read review
"Room 34 was huge, may be dearer but my choice"
Read review
"Beware of many steps if staying in one of the cottages"
Read review
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