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Presidente InterContinental Puebla

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#12 of 95 Hotels in Puebla
Certificate of Excellence
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1 room 2 adults 0 children
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Presidente InterContinental Puebla
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445 Reviews from our TripAdvisor Community

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There are newer reviews for Presidente InterContinental Puebla
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Showing 143: English reviews
Puebla, Mexico
Reviewed 20 October 2016

This is a beautiful hotel for people who are not frequent travelers. If you travel a lot of business or pleasure you will probably be disappointed. I came in late and check in person was rude and unaccommodating (I requested not to stay on first floor). I have IHG platinum status and this was not acknowledge. I found out later...

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Helpful?
1Thank annlarsen2016
PedroArostegui, General Manager at Presidente InterContinental Puebla, responded to this review

Dear Miss Larsen, I would like to begin by thanking your for sharing your thoughts with us. We believe it's thanks to the comments of our guests that we are able to detect our opportunities of improvement, and take them into account to achieve a better service within our hotel. I do sincerely apologize for the inconveniences you encountered during...

Playa del Carmen, Mexico
Reviewed 3 October 2016

Good quality, comfortable beds and linens. Clean and very practical. Heated pool was a plus for my kids to enjoy. 2 good restaurants on the grounds. I gave 4 stars however because of the location. No other nice restaurants in the walking area. On the other hand it was right by the main road that goes around Puebla, so easy...

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Helpful?
Thank Dorota J
PedroArostegui, General Manager at Presidente InterContinental Puebla, responded to this review

Dear guest, Thank you for sharing your thoughts with us. It's been an honor to have welcomed you at our hotel and we hope to see you again very soon at this your home at the beautiful City of Puebla. We're glad to hear that you enjoyed our facilities along with your family, we are always working to make you...

Memphis, TN
Reviewed 28 September 2016

I picked this from all the other hotels in town partly because I’m working on my status at IHG and I’ve always thought highly of the Intercontinental brand. The hotel had very favorable reviews and their website seemed to make it out to be quite a higher-end offering in Puebla. After staying there, however, I was really disappointed and felt...

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Helpful?
2Thank MemTrav
PedroArostegui, General Manager at Presidente InterContinental Puebla, responded to this review

Dear Guest, Please receive a warm greeting. I want to begin by thanking you for sharing your thoughts with us. Every comment from our guests has a high importance for us because it's thanks to them that we can improve our services and facilities to achive the level of service and comfortness you expect from the InterContinental Brand. I do...

Reviewed 24 September 2016 via mobile

I have stayed at the InterContinental many times for work over the last 16 months. I have been very happy with my stay each time. The building is pretty large and what I would classify as "grand". Lot's of marble throughout. The hotel staff is courteous and has always been helpful. I like that there are two restaurants in the...

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Helpful?
Thank Brian C
PedroArostegui, General Manager at Presidente InterContinental Puebla, responded to this review

Dear guest, thank you for your kind comments. As you already know, we are always working to offer nothing but the best services and facilities Puebla has to offer, and thanks to your comments we can see that our goal is being achieved. Remember we are always eager to welcome you back with us. Please do not hesitate in reaching...

Oxnard, California
Reviewed 23 September 2016

Everything about this place is simply perfect. Their staff is top of the line. Everyone is so professional & friendly. Beyond helpful when you need anything. The rooms are very spacious. The bathtub is the largest I've ever seen which was perfect to bathe my pup. Puebla has very few pet friendly hotels. My pup was treated like royalty here....

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Helpful?
Thank Sara0116
PedroArostegui, General Manager at Presidente InterContinental Puebla, responded to this review

Dear Sara, thank you for sharing your thoughts with us. It's been a real honor to have had you with us. and we hope to see you again very soon. As you have mentioned already we are one of the few pet friendly hotels in Puebla, having adequate rooms for them. We believe they're part of the family, and as...

Portugal
Reviewed 21 September 2016

Everything is excellent: the reception crew, the bar, the amazing breakfast, the employees, the service. The hotel has a very central location, and in 5 minutes walking, you reach Avenida Juarez, where very nice restaurants and bars await you. The price is comparable, or even lower, to "equivalent" hotels which are not so centrally located, or than even have a...

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Helpful?
Thank PauloBaptista
PedroArostegui, Gerente at Presidente InterContinental Puebla, responded to this review

Dear Mr. Paulo, Thank you so much for sharing such kind words with us! As you have already seen, we strive to offer nothing but the best service and facilities in the beautiful City of Puebla, and thanks to comments like yours we can see that goal is being achieved. We will share your comments with our staff to let...

Estado de Mexico
Reviewed 18 September 2016 via mobile

Good choice for a family vacation. Pool is heated and restaurant is a great option. Service is great and very friendly. Close to downtown while also not in a very crowded neighborhood. Great for families.

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Helpful?
Thank Viaja S
PedroArostegui, General Manager at Presidente InterContinental Puebla, responded to this review

Dear guest, thank you so much for sharing your thoughts with our friends at Tripadvisor. It's been a pleasure to have welcomed you at this your home at the beautiful City of Puebla, and we hope to see you again very soon. We'll let our team know your comments and we'll use them to keep on improving so we can...

Tipton, Indiana
Reviewed 12 September 2016 via mobile

I have stayed at the Hotel numerous times and the staff and head concierge Alejandro have always made the visits pleasurable experiences. This time was no different. It was a last minute business trip and due to two major events in town no rooms were available, yet with a call and some patience I had a room when I arrived....

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Helpful?
Thank efaubert
PedroArostegui, General Manager at Presidente InterContinental Puebla, responded to this review

Dear guest, I want to begin by thanking you for your continuos preference towards our beautiful hotel. I'm so glad to hear that we've been your go to choice when traveling to Puebla's City, remember it's always an honor to welcome you with us, and we hope to see you again very soon. I will gladly transfer your comments to...

Reviewed 2 August 2016

As it is mentioned in the IHG webpage, it is supposed that the hotel has a free parking lot with up to 170 available spots. I just wanted to testify that this is NOT TRUE. The rear parking lot has been assigned FOR EXCLUSIVE USE to another business, no-one in the hotel has informed the visitors about this situation, so...

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Helpful?
1Thank Manuel U
PedroArostegui, Gerente at Presidente InterContinental Puebla, responded to this review

Dear Mr. Manuel, I want to begin by thanking you for sharing your thoughts with us. They are vital to our hotel as they represent the image and experiences from our guests, and it's thanks to them that we continue growing and making us able to offer an even better service. I want to offer my most sincere apology once...

Reviewed 11 July 2016 via mobile

You will recognize you are entering a great hotel when you see how beautiful it is inside, but there is more than meets the eye for this Intercontinental. There are hotels which looks like 5 stars but service is not up to what you see. Let me tell you that this hotel is not only the looks, it is the...

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Helpful?
2Thank Franco C
PedroArostegui, Gerente at Presidente InterContinental Puebla, responded to this review

Dear Mr. Franco, Let me begin by thanking you for sharing your thoughts with us. It's been a real honor for us to be your lodging option during your stay at the beautiful City of Puebla. Here at Presidente InterContinental Puebla, we are always trying to find ways to make our guests' stay an amazing experience, and we achieve that...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Presidente InterContinental Puebla is located on the main road between Mexico’s most important port city of Veracruz and Mexico City. The hotel offers beautiful views of Popocatepetl and Iztaccihuatl volcanoes. For business delight in our close proximity to Finsa and Chachapa industrial parks and casual travellers will enjoy the area’s cultural centres. The hotel is just two miles from the Cultural Heritage of Humanity in historic downtown, and three miles to the magnificent Cholula archaeological zone. Hermanos Serdan International airport is an easy 15 mile car ride away ... more   less 

Additional Information about Presidente InterContinental Puebla

Address: Boulevard Hermanos Serdan No 141, Puebla 72140, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Puebla > Puebla
Price Range: RM340 - RM605 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Presidente InterContinental Puebla 4*
Number of rooms: 200
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, IHG and Jetsetter so you can book your Presidente InterContinental Puebla reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Presidente Intercontinental Puebla Hotel Puebla
Hotel Style:
#5 Luxury Hotel in Puebla
#7 Family Hotel in Puebla
#9 Romantic Hotel in Puebla
#9 Business Hotel in Puebla
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Questions & Answers

Here's what travellers have asked, with answers from Presidente InterContinental Puebla staff and other travellers.
4 questions
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Questions? Get answers from Presidente InterContinental Puebla staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room overlooking the pool not the back or side of the hotel”
 of 5 bubbles panamamike2016, 5 Mar 2017 | Read review
“TIP: Go to another hotel”
 of 5 bubbles OlpiM, 26 Dec 2016 | Read review
“The hotel is built around a central courtyard where there is a pool. Outside views will be industrial due to area.”
 of 5 bubbles annlarsen2016, 20 Oct 2016 | Read review
“The hotel is on a busy street so definitely stay toward the back or in an interior courtyard room”
 of 5 bubbles MemTrav, 27 Sep 2016 | Read review
“All rooms are good. 1st floor however are the pet friendly ones.”
  • Your pup will LOVE it here.
  • Staff hung my gym clothes which was very nice of them
  • Plenty of space for his/her stuff
  • Plenty of closet space
 of 5 bubbles Sara0116, 23 Sep 2016 | Read review
5 of 5