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BEST WESTERN Real De Puebla

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86 Reviews from our TripAdvisor Community

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Showing 5: English reviews
Reviewed 2 May 2016 via mobile

Place was not good very dusty and dirty. It was also insecure, since agents incorrectly assign room keys. I entered to an occupied room. Noise all night and people walking outside. Hotel is good and is located in a good place. It is needed more attention in above details.

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Helpful?
Thank Jorge S
Central Mexico and Gulf Coast, Mexico
Reviewed 8 September 2015 via mobile

Old hotel no air conditioning, they stole my cars hubcaps outside in their property when i told them there answer was didnt you read the sign we are not responsible and this was next TO the lobby Front desk people horrible No security rooms Just painted Manager never was there

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Helpful?
Thank fireblad1
Reservaciones d, General Manager at BEST WESTERN Real De Puebla, responded to this review

Dear firebland: We very much regret what happened to their hubcaps cars. I tell him that we have private parking for cars exclusively for our customers, I assure you that within it we have not had problems of this kind. Unfortunately all spaces that are outside any establishment not have security unless there is an exclusive booth for monitoring and...

Reviewed 12 May 2015

Location was not that great, pool area was not clean, Bar had no wine and service at the bar was almost non existent and food was a waste of money. Room had no air conditioner and was too noisy with window opened

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Helpful?
Thank 236shelleyg
Reservaciones d, General Manager at BEST WESTERN Real De Puebla, responded to this review

Dear Guest We thank each of your comments are very useful for us want to tell that we are in a process of change of fans, ashamed that we have not met their expectations, first of all give an apology for the inconveniences We offer a courtesy visit in junior room upgrade thanks and we remain at your service Sincerely...

San Miguel de Allende, Mexico
Reviewed 2 May 2015 via mobile

Surely a place to never visit again. Complete disorganization with everything, horrible buffet breakfast, paper thin walls, clogged shower drain, window could not close all the way so we heard the city street sounds all night long. Could barely get some sleep. Valet parking took 30 minutes to fetch our car. Too bad we still have another night booked and...

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Helpful?
Thank Manuel S
Reservaciones d, Front Office Manager at BEST WESTERN Real De Puebla, responded to this review

Dear Guest Thank you for your comments, it's a shame that it was not your total satisfaction we are committed and we are working to give the best service Anyway, we want to apologize for all inconveniences happened during your stay, but believe they will be analyzed to a policy area for improvement Thanks for staying with us and for...

Mexico City, Mexico
Reviewed 20 April 2015

Hotel is basic, but I had some issues during my stay. First, the blackout was not propperly installed, so I had to call maintenance to fix it. Curtains were a bit stained, not a major issue, but for me that takes some points away. Second, there was some kind of convention, so there were a lot of people in the...

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Helpful?
Thank htascon
Reservaciones d, Front Office Manager at BEST WESTERN Real De Puebla, responded to this review

Dear Guest thank you for your comments It's a shame that the hotel was not your total satisfaction We continue to work to give you the best comfort and we want to apologize for the bad experience you had at our hotel Thanks for staying with us and we want to invite you again to come back with us to...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Room Service
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about BEST WESTERN Real De Puebla

Address: Avenida 5 Poniente 2522 | Col. La Paz, Puebla 72160, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Puebla > Puebla
Price Range: RM182 - RM347 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — BEST WESTERN Real De Puebla 3.5*
Number of rooms: 182
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Also Known As:
Best Western Real De Puebla Hotel Puebla
Best Western Puebla
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Questions & Answers

Questions? Get answers from BEST WESTERN Real De Puebla staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not request a room on the first floor. Lobby can get noisy.”
 of 5 bubbles htascon, 20 Apr 2015 | Read review
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