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Very good service; but the food is rather ordinary. Watch out for cold drafts: the windows are not air-tight and there is no heating. We experienced 35 degree nights for three nights in October. Payment in advance was a surprise.More
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Response from GERENTE P, GERENTE DIVISION CUARTOS at Best Western Plus PueblaResponded 1 week ago
Thanks for your comments, all feedback helps us improve, our goal is to achieve the satisfaction of our guests and we work every day to improve our service. We hope to welcome you soon in this your house and give us the opportunity...More
The hotel staff were very helpful. The rooms were clean enough and a nice size. The bed was hard but still comfortable. The location is convenient to several restaurants but not to many attractions. The restaurant, however, was not very good. The food was bland...More
Thank A TripAdvisor Member
Response from Reservaciones d, GERENTE DIVISIÓN CUARTOS at Best Western Plus PueblaResponded 2 weeks ago
Thank you for your comments
Our goal is to achieve the satisfaction of our guests and all the feedback helps us to improve day by day. We will work hard to improve our food and beverage services. And we hope we will be able to...More
Excelente servicio. Great service! Definitely would recommend and it's a nice a nice place to stay at and located in a nice area. Workers are great and help as much as they can. Definitely don't think anyone would regret staying here.More
Thank Marian X
Response from Reservaciones d, GERENTE DIVISION CUARTOS at Best Western Plus PueblaResponded 5 September 2017
Thank you for the great feedback of your recent holiday experience at Best Western Plus Puebla; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs...More
Puebla was the first stop on my two collegiate spring break / group study abroad trips to Mexico, and both times we spent the first 3 nights at this Best Western Plus hotel. Thankfully, our two professors were pretty fluent in the Spanish language, which...More
Thank Luke K
Response from Reservaciones d, General Manager at Best Western Plus PueblaResponded 7 April 2017
Thank you for your preference and for having chosen bw plus puebla for your stay, it is nice to know that you were comfortable with us and each of the observations will be transmitted to the corresponding department for follow-up
We wait for you again...More
I was looking for a low- middle range rate hotel within a chain that suffix my needs of lodging during Chistmas, taking in consideration it would be only to go late to sleep and leave early in the morning. The thing is that the noise...More
Thank Sandra S
Response from Reservaciones d, General Manager at Best Western Plus PueblaResponded 27 January 2017
Lamentamos lo sucedido en su visita, estamos en capacitacion aun mas constante por mejorar cada area de nuestro...More
US$43 - US$238 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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