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Hotel del Portal

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110 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel del Portal
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Showing 24: English reviews
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 23 January 2015

It is located right around the corner from the central square, surrounded by a variety of restaurants and antique and candy shops. The zone is safe, there's policemen everywhere. However, I found it uncomfortable for the price. The beds, for example, were hard, the cable did not work well: not a single tv station could be seen clearly, and the... More 

Thank Mauricio C
Huauchinango, Mexico
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 5 January 2015

I chose this hotel based on location and the price. I arrived, front desk spoke little English (if that matters). I requested a room looking outside. I was given a room that had a little balcony that faced the side street, not the square which was fine with me. However, the room was not at all updated, it was old... More 

Thank NomadicSky
Vienna, Austria
Level Contributor
63 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 16 November 2014

The most horrible hotel we stayed in in Mexico. The rooms are old and run-down and mine had no external window so I felt like I was in a prison cell. The bed was the hardest I have ever slept on - the tiled floor would have provided a more restful sleep. Food at dinner and breakfast was awful. Service... More 

1 Thank Cassowary

Travellers are raving about these Puebla hotels

El Centro, California
Level Contributor
63 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 21 October 2014

Very well located near the Cathedral, main plaza, and all kind of transportation. Employees speak English and are always trying to see you feel comfortable. The restaurant is great with classical Mexican food but also American dishes. The breakfast has a lot of Mexican pastries that are just delicious, Wi/Fi and also computers for the guests. A lot of information... More 

Thank Cristina R
Santiago, Region Metropolitana, Chile
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 29 August 2014

Good hotel, very clean and right at the main square. Rooms with view to the Zócalo are beautiful, but having a view to the street is ok, as buildings have beautiful architecture. Breakfast is included (coffee, fruit or juice, eggs, bread), but access to the buffet in the morning is extra. Wifi is free and of good quality, and the... More 

1 Thank Uraidah
Krakow, Poland
Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 10 June 2014

The hotel is centrally located, right at the main square. What I loved about it - the employees very very nice and friendly, unlike in many hotels were the service is not so great. There was a bit of noise from the street, as our room was in front of the plaza, but it's normal, we didn't complain. It was... More 

Thank Boni B
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 21 February 2014

We've just spent two nights at this hotel. The staff were very good! We had booked through a tour company and when we got to our room it had twin beds. We asked for a double bed and the staff happily accommodated us. The front desk seemed to have an English speaker on whenever we had a question and were... More 

Thank kayakchick
A TripAdvisor Member
Reviewed 17 February 2014 via mobile

Well my favorite place to stay. .you will experience a 10+ service. .10+ clean 10+ restaurant 10+ friendship. .well i can continue on say verry good things about this hotel..but if you traveling to puebla city..stop by..i warranty this is the best for your money.. ( dont leave the hotel without stopping in their restaurant..must try...!!! )

Thank A TripAdvisor Member
Regina, Canada
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 2 June 2013

This hotel is in a perfect location, across the street from the Zocalo in the heart of Puebla. Everything is very close, including many outdoor restaurants. The city tours are less than a block away.. The hotel is an impressive looking historic building. The folks at the front desk were friendly and helpful. A decent breakfast was included. So far,... More 

3 Thank Saskfolks
Saint Louis, Missouri
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 January 2013

I have stayed in many budget hotels throughout Mexico and this is by far the worst. They promised breakfast was included, but failed to tell us the restaurant was closed New Years Day and didn't discount our rate. The front desk person was an unhelpful, smug idiot, and the wifi (only available in the lobby) was mysteriously out of service... More 

3 Thank Brookbennett

57 photos of this hotel

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Business Centre/Function Rooms (1)
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Hotel & Grounds (3)
Dining (1)
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  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Room Service
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Family Rooms
  • Non-Smoking Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Free Breakfast
  • Room Service
  • Dry Cleaning
  • Laundry Service

Additional Information about Hotel del Portal

Address: Juan de Palafox y Mendoza Num 205, Puebla 72000, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Puebla > Puebla
Price Range: RM178 - RM218 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hotel del Portal 2.5*
Number of rooms: 90
Reservation Options:
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Hotel Style:
#6 Best Value Hotel in Puebla
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Questions & Answers

Here's what travellers have asked, with answers from Hotel del Portal staff and other travellers.
1 question
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2 months ago

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Questions? Get answers from Hotel del Portal staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a rom away from the street”
 of 5 bubbles Jen540, 8 Oct 2016 | Read review
“Best view overlooks the zocalo”
 of 5 bubbles xalx, 18 Feb 2016 | Read review
“Rooms facing the street will be noisy in the morning”
 of 5 bubbles JRote, 19 Oct 2015 | Read review
“There are tons of spectacular restaurants and bars here. No need to eat in hotel”
 of 5 bubbles 983stevey, 8 Aug 2015 | Read review
“Inside rooms are better if you don't want to have noise, but in general is quiet even it's in the middle of all the historic places, coffee shops and restaurants”
 of 5 bubbles 234cristinar, 21 Oct 2014 | Read review
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