We arrived late at night after a 4 hrs drive and just wanted to sleep, but it wasn't that simple. When we got to our room it wasn't clean so they change us to another one and guess what?!? IT WASN'T CLEAN EITHER, so they...More
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This hotel has a management crisis permanently , 4 star hotel with 1 star service . Twice I made a reservation and each time on my return after a short vacation no reservation was made for me .Basically you cannot complain as theres never a...More
I've stayed here before over the years. Puebla has really grown with many new hotels. Out of habit I chose Camino Real. We had some initial complications with our reservations and it took us three days before we could find a manager on duty. He...More
Dear Sir Keith: We welcome your comments which are very important for us, in advance I offer an apology for the inconvenience. We will work hard to give quality service. Best regards.
I went there on Friday March 6 until Sunday March 8. I was sharing a room with my brother. And some other friends were also sharing different rooms. For the 2 nights it costed us a total of almost 3000 pesos, which is almost 180€....More
We went to the city of Puebla (beautiful!) to visit some friends and they booked us here. I had stayed in other Camino Real hotels before and it had been a great experience so I was quite happy about this. When we arrived it was...More