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EL Sueno Hotel & Spa

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Traveller (189)
Room & Suite (65)
Dining (13)
Overview
  • Excellent58%
  • Very good25%
  • Average10%
  • Poor3%
  • Terrible4%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Hot Tub
Non-Smoking Hotel
Restaurant
4 Star accommodation
All hotel details
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (324)
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Traveller rating
55
23
12
7
3
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Time of year
LanguageEnglish
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55
23
12
7
3
Show reviews that mention
All reviewsbreakfast and dinnerkind of hotelhome away from homehotel is situatedbed was very comfortablesmall hotelroof terracewalking distanceair conditioningmexico citythe main squarefridasuitecathedralmuseo
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1 - 5 of 100 reviews
Reviewed 11 June 2018 via mobile

I just arrived home from one of the most detailed filled getaway. The staff is super polite yet professional. We stayed at room "Toña" and everything was awesome. Please ask for Mr Rosendo. He will surely recommend the best option suited for your vacation experience....More

Thank ESTEBAN F
Response from fidelizacion2017, fidelización at EL Sueno Hotel & SpaResponded 12 June 2018

Let me start by thanking you for your delighting comments, we are really happy to read that you enjoyed your stay with us, our staff is always available to help you to do your stay a very good experience, is good to know that Rosendo...More

Reviewed 26 May 2018

Being born & raised in Puebla, every time that I get the chance to go back to visit family & friends, this is THE place to stay. It offers great food, very convenient location, nice cocktails and the attention to detail in each room is...More

Thank Joselo V
Response from fidelizacion2017, fidelización at EL Sueno Hotel & SpaResponded 29 May 2018

Dear José Luis We really appreciate that you have taken the time to share your experience with us, we are happy to read that you like the hotel and also that you could appreciate the enchant of each of our rooms. Like you said our...More

Reviewed 22 March 2018 via mobile

The place is cute and the food is good, the service is not that good, they “forget” to prepare a dish, so the food came in different moments... the floor of the patio where we have breakfast was really dirty and is an indoor place......More

1  Thank Patrizia M
Response from fidelizacion2017, Fidelización at EL Sueno Hotel & SpaResponded 28 March 2018

Dear Patrizia Let me start by thanking you for your kind words, we really sorry that you had to wait to recived your dish, we aprecciate your comments and this are the kind of comments that help us to continue improving. We have to clean...More

Reviewed 5 March 2018 via mobile

The hotel is situated in a lovely street and the building itself is a beautiful converted colonial building. We had a nice room called “Frida” which opened up to a communal area. The staff was very friendly and enormously helpful which we really appreciated. Breakfast...More

Thank sibrijns
Response from fidelizacion2017, Fidelización at EL Sueno Hotel & SpaResponded 8 March 2018

Dear Sibrijns Let me start by thanking you for your kind words, As mentioned one of our main strengths is the great location that allows us to be in the heart of our beautiful city, helps us to access different sites of great interest and...More

Reviewed 2 October 2017 via mobile

Very well located in the heart of Puebla’s downtown, this small hotel has very nice rooms, excellent service, very good breakfast and very service-oriented staff. Just one block from some good museums and restaurants and a 5 minutes walk to the Cathedral.More

Thank Homero V
Response from fidelizacion2017, Director de Relaciones Públicas at EL Sueno Hotel & SpaResponded 3 October 2017

Good morning! Let us thank you for your stay with us and perceive the essence it offers for your facilities such as comfort, taste, hospitality and tranquility; to mention some, since as we know we are diverse and versatile in the same way as our...More

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About
Amenities
Top amenities
Room Service
Restaurant
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast included
Spa
Hotel Amenities
Room Service
Free Parking
Breakfast included
Laundry Service
Concierge
Multilingual Staff
Non-Smoking Hotel
Dry Cleaning
Meeting Rooms
Banquet Room
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Spa
Hot Tub
Details
Price range
US$82 - US$205 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Romantic Hotel in Puebla
#7 Spa Hotel in Puebla
#7 Luxury Hotel in Puebla
#14 Business Hotel in Puebla
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$82 - US$205 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Romantic Hotel in Puebla
#7 Spa Hotel in Puebla
#7 Luxury Hotel in Puebla
#14 Business Hotel in Puebla
Room types
Suites, Non-Smoking Rooms
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Traveller (189)
Room & Suite (65)
Dining (13)
Pool & Beach (6)
Family and Play Areas (14)
Business Centre & Event Rooms (1)
Questions & Answers
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Kellsson
16 January 2017|
AnswerShow all 2 answers
Response from fidelizacion2017 | Property representative |
Dear Mr/Mrs. Kellson: Thank you for your interest on our facilities. Unfortunately, our gym is currently being renewed and improved for our customers' benefit and satisfaction. There's no telling when it will be available... More
0
Votes
Google Translation
ellenziegler
30 November 2014|
AnswerShow all 2 answers
Response from HotelPuebla | Property representative |
Dear Miss Ellen, thank you for you preference towards our services. When you book a room with us, we only ask for a credit card number as a warranty, but you can choose your payment method at the moment of your arrival. We... More
0
Votes
Google Translation
Marc P
11 November 2014|
AnswerShow all 2 answers
Response from HotelPuebla | Property representative |
Dear mpapier, thank you for your interest in our facilities and services. Of course we have English speaking staff! You don't have to worry about communication at all. And regarding our Spa services, we have a huge variety... More
0
Votes
Google Translation
Room Tips
"dont book here"
Read review
"we stayed at Isadora and it was comfortable and quiet since it was in the second floor, I recommend second..."
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"Not sure about the direct hotel rate, but there seem to be lots of online deals"
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"rooms in the lower floor are easier to access for the elderly."
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