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Stayed here three nights. Really enjoyed the friendly staff, special thanks to Sr. Salazar the Concierge for his friendliness and helpful suggestions. Enjoyed the continental breakfast and the concierge parking (drop off right across from the hotel). No English channels on the TV but the...More
I stayed here for a week on a work trip. The staff were very friendly, helpful and the reception team spoke great English. They were happy to help with taxis, advice and recommendations of places to visit or eat. The hotel is on the margin...More
I recently travelled with colleagues to Puebla and we stayed at this hotel. It's a boutique hotel centrally located in the historic district of Puebla. Everything is within walking distance. The hotel is quaint, pretty, clean and the staff provides exceptional service. It felt as...More
Thank Jenny C
Response from Nueva Luna H, Gerente at Nueva Luna Hotel Boutique SpaResponded 15 January 2018
Thank you for staying with us dear Jenny, we appreciate your comments and feedback and will pass on your compliments to our staff. Come back soon, we'll be expecting you!
Excellent hotel with very friendly and helpful staff. I stayed on business sadly only one night, but was impressed. Beautiful, clean and with a lovely rooftop terrace.
I found it to be a peaceful location from which the historic centre can be easily explored. Rooms...More
Response from Nueva Luna H, Gerente at Nueva Luna Hotel Boutique SpaResponded 29 December 2017
Thank you for staying with us, please be welcome to return soon: we'll be more than glad to see you again.
Nueva Luna is in a great location. Front desk staff were prompt and attentive in their service. It's a very nicely maintained and decorated small hotel. We stayed on two separate nights in two different rooms. I have two issues that kept it from getting...More
Response from Nueva Luna H, Gerente at Nueva Luna Hotel Boutique SpaResponded 3 December 2017
Thank you for your comments and choosing us beforehand. Your feedback is important to us as it helps us improve and detect areas of opportunity. We will immediately address the issues you encountered. We thank you again for letting us know about your experience in...More