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Krystal Ixtapa

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Krystal Ixtapa
Krystal Ixtapa
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635 Reviews from our TripAdvisor Community

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Showing 321: English reviews
Houston, MN
Reviewed today NEW

This was our 6th trip to Ixtapa and the Krystal. The hotel is not a 5 star by any means, but we like it for the value and location on the beach. The staff is excellent. Armondo in reservations is great to work with with. The pool staff has become almost family. Jose, Jesus, Annibel and Andreas the security guy....

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Thank Fittings_13
Kingston, Canada
Reviewed yesterday NEW

The beach at this resort is spectacular , beautiful sandy and great walking. The hotel is older but clean. Staff is friendly and very helpful. The food at the Bogart Restaurant was very good. The Italian Restaurant food was okay. The meals at the buffets were adequate, you could always find something to eat. We had one open fiesta buffet...

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1Thank Kathy D
Barrie, Ontario
Reviewed yesterday NEWvia mobile

Just got back from my second trip to Ixtapa 5 years prior. This is what I think you should know before you book. The resort was clean, well kept, and the staff were friendly. Public washrooms were kept clean and well supplied. The place fills up on the weekends, we got there on a Friday thus we did not get...

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3Thank Kanuhead
Toronto, Canada
Reviewed 2 days ago NEW

The resort is a bit old. The first day, we were assigned to a room which the phone didn't work, cold water in the shower. But they moved us to a nicer room the next day. The location is very good, close to everything. The overall services are very good. We were impressed by the help from concierge Alondra Simonin....

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3Thank supeec
Lombard, Illinois, United States
Reviewed 2 days ago NEW

This was our second visit for a second year in a row and, I need to say that the Kristal is very lucky to have the staff they have. Lorenzo, Edwardo, Josphefina and so many more are awesome. However, the hotel itself needs to make some changes. On our last morning of our visit, I was looking forward to opening...

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2Thank Colleen C
Reviewed 3 days ago NEWvia mobile

To this day our stay here at the Hotel Krystal has been great. However this morning before 8:00 am a business convention held some kind of morning rally right outside complete with loud speakers, music and their leader having them scream at the top of their lungs. The call to the front desk only resulted in being told it was...

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3Thank Michele M
Seattle, WA
Reviewed 3 days ago NEWvia mobile

Came for a relaxing vacation. They apparently scheduled a business "pep rally" complete with loud music, a loud "cheerleader" with screaming and cheering crowds to begin at 7:50 A.M. It was so loud our room was vibrating. Not at all relaxing. Bad management of the facility use...

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2Thank TravelFan60
Reviewed 4 days ago NEW

We stayed here Jan. 31 to Feb. 13, 2017 with 2 other couples and enjoyed it so much we want to go back. The location was close to everything. Loved going for walks in the mornings. Very clean, comfortable, safe and friendly place to visit. All the staff was very friendly from the moment we got there and greeted us...

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3Thank Bonnie E
Kingston, Canada
Reviewed 5 days ago NEW

Just came back from Krystal Ixtapa Mexico, we had a wonderful time. Remember you are staying at a 3 star hotel so don't expect perfection, the room is clean, the bed was find, but the air conditioning could have been cooler, 2 bottles of water a day is not quite enough, they do have a store where you can get...

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1Thank NancyTraynor
Reviewed 1 week ago via mobile

Hi. We went to the Krystal ixtapa for our vacation and very very pleased. Very clean and staff were extremely friendly. The beach is awesome. Had waves on the shore that my 10 and 12 year old girls loved to play in. Pool was cleaned every day. Played beach volleyball and other activities. The host, Alondra, was so friendly and...

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5Thank James K
Mireille Alondr... S, Maitre de Lobby at Krystal Ixtapa, responded to this review

Dear Guest: Thank you so much for taking the time for shere your experience with us. For all the staff it was a pleasure. Come back soon!!

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Laundry Service
  • Banquet Room
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
Official Description (provided by the hotel)
Krystal Ixtapa awaits you with 255 recently refurbished rooms & suites, all offering cozy contemporary style, and extraordinary ocean views from your private terrace. You can truly relax with your choice of one of the best beaches or the most spectacular swimming pool in Ixtapa, with its own waterfall & waterslide! Located very close to the golf course, marina, and shopping, you will be able to truly experience all that Ixtapa has to offer. ... more   less 

Additional Information about Krystal Ixtapa

Address: Blvd Ixtapa, s/n 4 y 4A Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico
Region: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Price Range: RM294 - RM700 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Krystal Ixtapa 3*
Number of rooms: 255
Reservation Options:
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Also Known As:
Krystal Ixtapa Hotel Ixtapa
Nh Krystal Hotel Ixtapa
Nh Krystal Resort Ixtapa
Nh Krystal Ixtapa
Ixtapa Krystal
Hotel Style:
#12 On the Beach Hotel in Ixtapa
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Questions & Answers

Here's what travellers have asked, with answers from Krystal Ixtapa staff and other travellers.
37 questions
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Questions? Get answers from Krystal Ixtapa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room above the 6th floor. Views are awesome.”
 of 5 bubbles Fittings_13, 19 Feb 2017 | Read review
“Had a 2nd floor room with double beds in the middle of the hotel very noisy we were moved.”
 of 5 bubbles kathyd134, 18 Feb 2017 | Read review
“higher floor with ocean view”
  • from deluxe ocean view on 8th floor
 of 5 bubbles supeec, 17 Feb 2017 | Read review
“Upper floors, south side of hotel, closer to beach”
 of 5 bubbles ColleenC159, 17 Feb 2017 | Read review
“Ask for Ocean view, we saw doulphins”
 of 5 bubbles NancyTraynor, 14 Feb 2017 | Read review
5 of 5