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Krystal Ixtapa

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Traveller (433)
Room & Suite (169)
Pool & Beach (159)
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Overview
  • Excellent21%
  • Very good28%
  • Average24%
  • Poor13%
  • Terrible14%
Travellers talk about
“pizza bar”(4 reviews)
“pool activities”(5 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3 Star Hotel
All hotel details
Additional information
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Rooms
10 Jun11 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,048)
There are newer reviews for Krystal Ixtapa
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Traveller rating
46
134
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53
47
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LanguageEnglish
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46
134
103
53
47
Show reviews that mention
All reviewspizza barsound of the wavespool activitieslove ixtapabeautiful beachdinner buffetpool sideevery mealyear after yearspent a weekbeach volleyballtime sharebogartannabeloceanjosejesus
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21 - 25 of 383 reviews
Reviewed 18 February 2018

Room was ok, a bit old. Was hastily cleaned, and not very well. Pool nice and clean, but have to get up at 5:30am., to reserve a seat! Food was fine. The staff was very nice. Location was right by many restaurants, and a nice...More

1  Thank DaveFairview
Response from Oscar Abel R, Director General at Krystal IxtapaResponded 19 February 2018

Dear Dave: Thank you very much, I appreciate you taking the time to leave your valuable comments about our service. I’ve taken note about your comment and I have personally spoken with our Housekeeper and we will act to strengthen our service immediately. We are...More

Reviewed 17 February 2018

Just got back from 7 days at the Krystal. My sister and I went there for the sun, beach and daily massages down the beach which are amazing for only 200 pesos. The beach, weather sunsets and meals in Ixtapa are amazing! We are not...More

1  Thank canadiansunlover2018
Response from Oscar Abel R, Director General at Krystal IxtapaResponded 19 February 2018

Dear Guest: Thank you very much, I appreciate you taking the time to leave your valuable comments about our service. I’ve taken note about your comment and I have personally spoken with our Staff and we will act to strengthen our service immediately. We are...More

Reviewed 14 February 2018

Some of the reviews I read were less than glowing so as the vacation progressed I expected to experience some of these alleged misgivings. Things like smelly rooms, black-mold, bad food, needs renovating, sketchy wi-fi, pay for water & coffee. We were a group of...More

3  Thank Mike H
Response from Oscar Abel R, Director General at Krystal IxtapaResponded 15 February 2018

Dear Mike: Thank you very much for your valuable comments; we are pleased to know that your stay was pleasant, indeed. The Krystal Ixtapa Zihuatanejo is always thinking of providing the best service, attention and security to its guests. One of the most important points...More

Reviewed 12 February 2018

I have been traveling to Mexico for 35 years and 3 times to Ixtapa. I just returned to Minnesota and want to already go back in March. I don't want to wait again until next year. The staff is SUPER!!!! Andres, Jose, Teo, Lorenzo, Eduardo,...More

2  Thank droman2018
Response from Oscar Abel R, Director General at Krystal IxtapaResponded 13 February 2018

Dear Droman: Thank you very much for your valuable comments; we are pleased to know that your stay was pleasant, indeed. The Krystal Ixtapa Zihuatanejo is always thinking of providing the best service, attention and security to its guests. One of the most important points...More

Reviewed 9 February 2018

This was my first time traveling to Ixtapa and staying at the Krystal Ixtapa Hotel. I traveled with some of my best friends for just a getaway vacation. I have to say that we had the best time!!! We were pleased with the room we...More

2  Thank SofiaGarcia17
Response from Oscar Abel R, Director General at Krystal IxtapaResponded 10 February 2018

Dear Sofia: Thank you very much for your valuable comments, we are pleased to know that your stay was pleasant, indeed. The Krystal Ixtapa Zihuatanejo is always thinking of providing the best service, attention and security to its guests. One of the most important points...More

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About
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free Parking
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Children Activities (Kid / Family Friendly)
Free Parking
Airport Transportation
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$69 - US$164 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 On the Beach Hotel in Ixtapa
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$69 - US$164 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 On the Beach Hotel in Ixtapa
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (433)
Room & Suite (169)
Pool & Beach (159)
Dining (94)
Amenities (36)
Family and Play Areas (3)
Questions & Answers
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cherandder
23 May 2018|
AnswerShow all 5 answers
Response from PSNfromNorthfield | Reviewed this property |
Our room also only had a shower. It was a fairly large one. The pool is sort of divided into sections. I agree with the previous answer you received: anywhere from 3 ft to 9 ft. There is enough room in the deep section... More
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Votes
plmbr54
10 April 2018|
AnswerShow all 5 answers
Response from Oscar Abel R | Property representative |
Please contact us through our website
1
Vote
Google Translation
Room Tips
"Ask staff at front desk...higher floors have a better view of ocean (trees don't obscure the view.)"
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"Go to another place"
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"great for families with kids if you don't need the internet"
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"Choose a deluxe oceanview 8th floor"
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