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Krystal Ixtapa

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Krystal Ixtapa
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655 Reviews from our TripAdvisor Community

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Showing 331: English reviews
Saskatoon, Canada
Reviewed 11 February 2017

We stayed here on the recommendation of our friends. They stay here every year and really like it. To us it was just okay. Rooms are a little run down. We stayed on the 10th floor and had a larger room but towel racks and toilet paper holders loose on the wall. Bathroom could use a repair and new paint....

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2Thank Kirky45
Ottawa, Canada
Reviewed 7 February 2017 via mobile

Now remember, this is a 3 star resort. For the price we paid, we had an awesome time!! They were renovating at the time we were there and so some construction noise from 9 am- 6 pm but after the 1st day, we barely heard it. The renovations are really updating the resort so well worth the noise. Pool was...

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3Thank travellover2529
Parker, Colorado
Reviewed 2 February 2017

We've visited this hotel 17 times in the last 14 years. Hotel is slowly updating the property. Replacing entrance doors and interior closets. Nice hair dryers and in room coffee pots. Improved internet. Staff is a great plus. Many of them have been with the hotel for all the years we have visited. Caters to families and wealthy locals. Armando...

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4Thank barbarafagan2
Saint Michael, Minnesota
Reviewed 30 January 2017

We have stayed at the Krystal about 45 weeks over the last 20 years. The friendliness of the staff and the location keep us coming back. Over the years we have become good friends with many couples and families that we see at the Krystal every year. The hotel has continued to keep making improvements and up-dating one of the...

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6Thank johnsode
Madeira Park, Canada
Reviewed 13 January 2017

We spent a week at Krystal Resort all inclusive during the highlight of Christmas for southern Mexico called Festival of Three Kings on January 6, 2017. The resort was filled with Mexican National Families and what a wonderful experience to share in their festivities. There were daily activities for the children. All of the families we met were very friendly...

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6Thank bcarney07
Acapulco, Mexico
Reviewed 24 December 2016

My watch was stolen from the bedside table in our room. We had the "do not disturb" sign on the door but the cleaning women came into our room anyway. We were on the deck so we saw no harm in allowing them to make the bed and clean the bathroom. BIG mistake. Later, after they left my watch was...

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11Thank Montanadreaming10
Ixtapa, Mexico
Reviewed 20 December 2016

We are currently staying here, till 1/3/17. We were a bit put off by the reviews. However, it has been a great experience. We have had anything that was an issue promptly taken care of. Great view! The staff is impeccable. We want to comment especially on Gerardo (front desk), Alondra(Maitre Lobby) and Alejandro(poolside bar) and all the watiter staff...

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6Thank vstanfie
Mireille Alondr... S, Maitre de Lobby at Krystal Ixtapa, responded to this review

Thank you so much for taking the time to leave us your comments regarding the service. For us it is a pleasure to offer unique vacation experiences. Please go back son Welcome always to Mexico... the Paradise!

Burnaby, Canada
Reviewed 18 December 2016 via mobile

My husband and I stayed 4 nights. We booked a Gran Plan through Aeroméxico, European plan ( no meals). First the good things: A) great location B) comfortable bed/ pillows C) good shower D) fantastic ocean view from our room. E) good lighting in the room Now the rest: the hotel needs serious renovations! The rooms are old , dated,...

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3Thank VandM2008
Mireille Alondr... S, Maitre de Lobby at Krystal Ixtapa, responded to this review

Good day, we appreciate your comments and we regret that your stay has not been pleasant. We will continue working to offer a better service in terms of the areas we are mentioned, we hope that in the future we will take into account so that you notice the improvement. Thanks!

Queretaro, Mexico
Reviewed 1 November 2016

The hotel is nice, the food has very good taste and the room is comfortable enough. The access to the beach is a great advantage and the very close to the pool and bar. The serving hours for the food are pretty good. The staff was overworked and the day I check in the guys at reception had not even...

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3Thank ivanvx1
Reviewed 4 October 2016 via mobile

Came here for a family trip and it was not what I expected. The rooms are outdated. Too many kids and not the best crowd. Everything is all inclusive, you have to wait 10 minutes to order a drink during the day and the food is terrible. I paid for all inclusive but I wanted to order something different, you...

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5Thank Erika J

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
Official Description (provided by the hotel)
Krystal Ixtapa awaits you with 255 recently refurbished rooms & suites, all offering cozy contemporary style, and extraordinary ocean views from your private terrace. You can truly relax with your choice of one of the best beaches or the most spectacular swimming pool in Ixtapa, with its own waterfall & waterslide! Located very close to the golf course, marina, and shopping, you will be able to truly experience all that Ixtapa has to offer. ... more   less 

Additional Information about Krystal Ixtapa

Address: Blvd Ixtapa, s/n 4 y 4A Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico
Region: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Price Range: RM319 - RM793 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Krystal Ixtapa 3*
Number of rooms: 255
Reservation Options:
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Also Known As:
Krystal Ixtapa Hotel Ixtapa
Nh Krystal Hotel Ixtapa
Nh Krystal Resort Ixtapa
Nh Krystal Ixtapa
Ixtapa Krystal
Hotel Style:
#12 On the Beach Hotel in Ixtapa
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Questions & Answers

Here's what travellers have asked, with answers from Krystal Ixtapa staff and other travellers.
48 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher up provides a better ocean view”
 of 5 bubbles pjammers, 6 Mar 2017 | Read review
“We preferred the room away from the A/C machinery.”
 of 5 bubbles Lyle321, 27 Feb 2017 | Read review
“All the rooms overlook the ocean, so there really isn't a bad room!”
 of 5 bubbles UnhappyinWI, 27 Feb 2017 | Read review
“Avoid rooms 201 through 207 (they overlook the air conditioning system and are noisy as a result)”
 of 5 bubbles Sizaphitz, 20 Feb 2017 | Read review
“Ask for pool side room up high above 4th floor for a great view.”
 of 5 bubbles ehall686, 19 Feb 2017 | Read review
5 of 5