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Holiday Inn Resort Ixtapa

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Holiday Inn Resort Ixtapa
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1,198 Reviews from our TripAdvisor Community

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Showing 723: English reviews
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Buffalo, New York
Reviewed yesterday NEW

My wife & I had a great room #3207. Room had lg. balcony & overlooked lush garden with many birds. the staff were eager to please & friendly! tips were greatly appreciated. The Mexican fiesta on sat. was awesome. Picture a highly decorated Mexican square with food stations all around.The evening ended with a marvelous performance of Mexican dancing. Highly...

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Thank 881elvis
Fremont, Wisconsin
Reviewed 2 days ago NEW

This was our first time going on an all inclusive and I was very excited just to be let down. we were given the impression that we would have a variety of food to choose from through out the resort. We found all three restaurants to have the same buffet. There were mostly chips with different sauces and not much...

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Thank skwrll
Waunakee, Wisconsin
Reviewed 2 days ago NEW

We take a big family vacation about once every 5 years and came back to Ixtapa after not having been here for 15 years. To our delight, it has not changed much. We decided to go all-inclusive this time since our kids were older and of drinking age. It worked out very well for our family. The food, which seems...

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Helpful?
Thank pckeenan
Langley, Canada
Reviewed 3 days ago NEW

This is my second time staying at this hotel.I stayed for 3 weeks from march 1 to march 22/17 And what i can tell you is this hotel has probably the best grounds and location on Ixtapa beach. It may only be a 3.5 star hotel because it is old but the staff working there make it a 5 star....

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Helpful?
Thank wayne662
patricia032158, Manager at Holiday Inn Resort Ixtapa, responded to this review

Dear wayne662 Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The General Management

Reviewed 5 days ago NEWvia mobile

Ixtapa it's a great place with one amazing beach, the hotel was average but the food was terrible, the breakfast was ok but lunch and dinner was really disappointing, it was a business trip but i will never pick this place for holidays.

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1Thank Jimena A
patricia032158, Manager at Holiday Inn Resort Ixtapa, responded to this review

Dear Jimena A Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better...

Reviewed 5 days ago NEWvia mobile

We were here less than 24 hours and have experienced the following: wet bathroom floors, no hot water for shower, no seats at bar due to many children, locals took our towels and moved them from our four reserved pool chairs and put them into one. We just got here so hoping things will get better. Honeymooned at the Krystal...

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2Thank Sondra W
patricia032158, Manager at Holiday Inn Resort Ixtapa, responded to this review

Dear Sondra W Thank you for letting us know your experience at our resort, it is very important to us and we are already working on it. Sincerely, The General Management

Reviewed 5 days ago NEWvia mobile

Just finished a week long stay. As most reviews have indicated, the food could be better. Not terrible, just repetitive and blah. We supplemented our meals by heading across the street to the various restaurants within walking distance. Location is great, beach is great and the employees are awesome. My biggest gripe is that we use IHG points each year...

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1Thank Mike W
patricia032158, Manager at Holiday Inn Resort Ixtapa, responded to this review

Dear Mike W Thank you so much for your review of our hotel. We appreciate your loyalty as an IHG® Rewards Club member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. In reference to the points, we are reviewing that topicWe...

Oshkosh, Wisconsin
Reviewed 6 days ago NEW

Another year back in Ixtapa. We have stayed here at the Holiday Inn for many years now formerly know as the El Presidente. I would personally thank the staff there from Jorge at the front desk who took the time to accommodate us for our room,housekeeper Angolina,porter Teodra,bar tender's Lucus,Umberto,Ernessto,Orlando,Iisabel,Victor to name a few,groundskeepers ,security and,the wait staff,Tomas,Adrian,Yovani and my...

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1Thank pjkrizsr
patricia032158, Manager at Holiday Inn Resort Ixtapa, responded to this review

Dear pjkrizsr Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Thanks for four suggestion. Sincerely, The General Management

Reviewed 1 week ago NEW

We stayed here for 7 days over spring break and overall we had a great time. We knew when we booked that this was not a 5 star resort and I think that is the reason for some of the lower reviews, this is a 3 to 3.5 star resort so you get what you pay for. The staff at...

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Helpful?
Thank John K
patricia032158, Manager at Holiday Inn Resort Ixtapa, responded to this review

Dear John K Thank you for your candid review. We apologize that your recent stay did not meet expectations with the food and beberages. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that...

Reviewed 1 week ago

We've been coming here for 20 years. The staff is wonderful! Thank you Jorge, Carlos, Orlando, Humberto just to mention a few!! The only real problems we encounter are the kids around the pool bar. Have complained about this for years but nothing seems to get done. This may be a deal breaker in our decision to return sadly. On...

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Helpful?
Thank Karol F
patricia032158, Manager at Holiday Inn Resort Ixtapa, responded to this review

Dear Karol F Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback and we have working in your observations. We hope you will visit us again. Sincerely, The General Management.

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Free Internet
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Banquet Room
  • Conference Facilities

Additional Information about Holiday Inn Resort Ixtapa

Address: Boulevard Ixtapa S/N | Lote 2, Ixtapa, Zihuatanejo 40880, Mexico (Formerly InterContinental Presidente)
Region: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Price Range: RM534 - RM3,072 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Resort Ixtapa 3.5*
Number of rooms: 420
Reservation Options:
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Also Known As:
Intercontinental Presidente Ixtapa Hotel Ixtapa
Presidente Intercontinental Ixtapa
Intercontinental Ixtapa
Ixtapa Presidente
Presidente Hotel Ixtapa
Presidente Ixtapa
Hotel Style:
#10 On the Beach Hotel in Ixtapa
#11 Top resorts Hotel in Ixtapa
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Resort Ixtapa staff and other travellers.
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Questions? Get answers from Holiday Inn Resort Ixtapa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms in the tower face the ocean so ask for a room with a balcony or terrace.”
  • View from room
 of 5 bubbles pckeenan, 28 Mar 2017 | Read review
“tower rooms”
 of 5 bubbles wayne662, 27 Mar 2017 | Read review
“Don't overlook the rooms in the garden view as they are very adequate .”
 of 5 bubbles pjkrizsr, 24 Mar 2017 | Read review
“To me I would only take pool side- I had a large balcony 2nd floor (room 2214) and I couldn't complain.”
 of 5 bubbles FortWorthJeffie, 22 Mar 2017 | Read review
“One without ants”
 of 5 bubbles johnfI547BD, 21 Mar 2017 | Read review
5 of 5