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Holiday Inn Resort Ixtapa

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Holiday Inn Resort Ixtapa
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1,111 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Resort Ixtapa
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Showing 655: English reviews
Solgohachia
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 19 September 2006

We stayed for 5 days in Sept '06 at the Presidente and were truly amazed by the beautiful people and the resort itself was very pretty, too. But the employees were what made our stay so awesome. It rained the entire time we were there but the people working at the hotel smiled so much while they worked that we... More 

Helpful?
10 Thank Arkansans
Hastings Michigan
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 17 September 2006

We stayed at the Presidente Intercontinental for a week in January 2006. This was our 3rd time there in 2003 & 2005 we stayed each time for 2 weeks. We had a wonderful time and had great service and food. We are planning on a 2 week stay in January 2007.

Helpful?
7 Thank donnaw305
EB-QIM, Quality Improvement Mgr. at Holiday Inn Resort Ixtapa, responded to this review

Thank you for your very kind comments and we look forward to having you with us again. If you would like to contact me by email with your name & dates, I would very much like to "meet & greet" you upon your arrival at the Hotel. Sincerely, Esthela Buenaventura Quality Improvement Mgr. More 

Cardiff, UK
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 27 August 2006

LOVED the Presidente Ixtapa! We stayed for 8 nights all-inclusive (8/5/06 to 8/13/06) to celebrate my mums 60th birthday, and also mine and my partners birthdays, and enjoyed every minute. We were a little worried before we went having read some of the negative comments of some people on this website but, in our experience, found that the reported negatives... More 

Helpful?
25 Thank rhodri
Illinois
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 22 August 2006

My wife and I have been to All-Inclusives in different spots in Mexico 5 times previously, and have had nothing but quality food and service each time. Had a very nice vacation here with my wife 7 years ago, so we thought it would be great to re-visit the Presidente with a 5 night stay. Wrong. Checked in and went... More 

Helpful?
8 Thank uffda1965
EB-QIM, Quality Improvement Manager at Holiday Inn Resort Ixtapa, responded to this review

I have just reviewed your comments regarding your stay at our Hotel. Please allow me to clarify some of the issues stated. I am assuming you were our guest during the period when the pool bar's thatched roof was under re-constuction, whereas that section of our pool area was closed ..causing more activity in the area which we call the... More 

Travellers are raving about these Ixtapa hotels

Ontario Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 July 2006

Even after reading all the terrible reviews I had decided to think about giving Intercontinental a try. I cannot get confirmation on a room type. Calling corporate Intercontinental, I am told by agent that Oceanfront King bed Deluxe has large sit out balcony upgraded amenities, iron & board, hairdryer, reserved beach lounges, wine & canapes daily, n/c room service, n/c... More 

Helpful?
3 Thank Hola9
Management response:

Thank you for allowing us to clarify the issues that were confusing when you called regarding room descriptions and amenities. The Oceanfront King Bed Deluxe rooms are in a 3 story building located on the ocean front and have terraces with seating area. The pool is located approximately 20 meters from this building. The amenities in this room category include... More 

Queretaro, mexico
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 June 2006

First i would like to say that Ixtapa is a place that I really like, I think is one of the prettiest beaches in Mexico (in the Pacific). This time my husband and me choose the Presidente Intercontinental hotel to stay and I can resume it, it was really bad... The location of the hotel is very good, but the... More 

Helpful?
4 Thank MonicaQRO
Management response:

Obviously it was disheartening to learn that these guests felt our employees know nothing about service, especially since our Hotel was selected as #1 in Customer Service by the InterContinental Hotel Group of Mexico. It brings to mind the saying "One bad apple spoils the barrel". We will definitely look for that particular "apple". I would also like to mention... More 

toronto
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 15 June 2006

i have been to mexico many times and actually stayed at the presidente last year and decided to come back. big mistake. we arrived on Dec 30/05 and stayed for 2 weeks. the only Good thing about this place was the food. We actually never had one bad meal and there were 9 in our group. Every morning was a... More 

Helpful?
6 Thank Nancy G
Management response:

Skimming this review at first glance a personal reaction would be: "Are you sure you were at the Presidente Ixtapa Hotel?"...It certainly took me aback a few steps and please permit me to address some of this Trip Advisor Member's negative issues: "serving breakfast first to the ones who buy something" ...terrible mistake. This is an "all-inclusive" resort and there... More 

A TripAdvisor Member
Reviewed 22 April 2006

Positives: Room was fine, staff was friendly and helpful, beach is good. Negatives: Many in our group of 4 families got sick from the food or water (don't know which). The common facilities of the hotel are inadequate to support the number of people they book -- the pool and bars get much too crowded, there aren't enough beach chairs... More 

Helpful?
6 Thank A TripAdvisor Member
Management response:

We would like to address these Guests regarding their negative dining experience during their stay in April. Please be advised that since their visit the Hotel has undergone a complete operational review of the Food & Beverage Dept. under the personal supervision of the new General Manager. Improvements include the distribution of food outlets to avoid waiting lines. In regard... More 

WISCONSIN
Level Contributor
47 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed 2 April 2006

Stayed at hotel 22-29 Mar 06. Rooms: We originally got a gardenview room which was on the street side of the hotel. It was small and EXTREMELY musty smelling. For $50 more per day we got moved into the tower, an ocean view on the 6th floor with a balcony that you could actually sit out on (table and two... More 

Helpful?
12 Thank CRNBRY3
A TripAdvisor Member
Reviewed 15 February 2006

My husband and I just returned from Ixtapa. We stayed at El Presidente InterContinental Hotel and Resort from February 9-13, 2006. We did not know what to expect considering we booked the hotel 1 day before we left. Upon arrival, the hotel was very clean and the staff is friendly. Check is was relatively easy. We had a "delux" room.... More 

Helpful?
22 Thank A TripAdvisor Member

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Airport Transportation
  • Banquet Room
  • Conference Facilities
  • Babysitting

Additional Information about Holiday Inn Resort Ixtapa

Address: Boulevard Ixtapa S/N | Lote 2, Ixtapa, Zihuatanejo 40880, Mexico (Formerly InterContinental Presidente)
Region: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Price Range: RM547 - RM1,485 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Resort Ixtapa 3.5*
Number of rooms: 420
Reservation Options:
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Also Known As:
Intercontinental Presidente Ixtapa Hotel Ixtapa
Presidente Intercontinental Ixtapa
Intercontinental Ixtapa
Ixtapa Presidente
Presidente Hotel Ixtapa
Presidente Ixtapa
Hotel Style:
#10 On the Beach Hotel in Ixtapa
#11 Top resorts Hotel in Ixtapa
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Resort Ixtapa staff and other travellers.
53 questions
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Questions? Get answers from Holiday Inn Resort Ixtapa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room Pool view 2nd floor!!”
 of 5 bubbles WayneG690, 29 Sep 2016 | Read review
“Higher your room better the vue of the ocean”
 of 5 bubbles 103carolec, 14 Sep 2016 | Read review
“The hotel's beach isn't very safe because it's located on open sea.”
 of 5 bubbles pepebuenavista, 27 Jul 2016 | Read review
“Pool or ocean view”
 of 5 bubbles barbarafornari63, 24 Apr 2016 | Read review
“An outdoor balcony is the best - not available in the Tower.”
 of 5 bubbles yooper851, 28 Mar 2016 | Read review
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