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Hotel Fontan Ixtapa

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Hotel Fontan Ixtapa
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856 Reviews from our TripAdvisor Community

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Showing 269: English reviews
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Thunder Bay, Canada
Reviewed yesterday NEW

This hotel is great :) We were really happy we chose it. The hotel is older, but it worked well for us. The staff were amazing and went out of their way to assist at all times. The rooms were great, and very clean, and we had amazing views from our balcony with beautiful sunsets. The hotel is a little...

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Helpful?
Thank Michelle L
Detroit, Michigan
Reviewed 3 days ago NEWvia mobile

We are Mexican from Michoacán but reside in Michigan. This was the best family trip! Stayed 3 nights, 4 days. We stayed at the Fontan hotel. Polite very polite workers, reception area. We are beyond pleased. The food is good! I loved the beach! Clean clean clean! Lots of activities. Please be sure to stay here! Economical and the service...

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Helpful?
Thank Ana R
Miguel C, Director de Relaciones Públicas at Hotel Fontan Ixtapa, responded to this review
Google Translation

Estimada Ana R, Agradecemos enormemente el tiempo que ha tomado para compartirnos su experiencia en "Hotel Fontán Ixtapa". Nos es...

Sharon, Canada
Reviewed 2 weeks ago

My husband and I found this little gem called the Fontan Beach Resort over 20 years ago and have been vacationing there every year since then. We just got back on March 04 after spending four beautiful weeks in the sun and yes the hotel was overcrowded, usually that only happens on the weekends so a good time to get...

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2Thank Patricia G
Miguel C, Director de Relaciones Públicas at Hotel Fontan Ixtapa, responded to this review

Dear Jack & Patricia, We would like to thank you for taking the time to post a review about your experience in "Hotel Fontán Ixtapa". All the staff, including me, are happy to have you here in your home away from home. It is really important to us that all our guest are satisfied with our service. Please do not...

Reviewed 2 weeks ago via mobile

On my scale of 1-5 stars , 5 being the best -Cleanliness of room, restaurants, grounds, hotel common areas 5 -Location 5 .Directly on beach -Friendliness and helpfulness of staff 4. I would have given this a 5 but some waiters in the main restaurant were not that attentive and this was on days it was not busy -Food quality...

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Helpful?
Thank Marilyn H
Miguel C, Director de Relaciones Públicas at Hotel Fontan Ixtapa, responded to this review

Dear Marilyn H, First for all, We would like to thank you, for taking the time to write about your experience during your stay with us, here in Ixtapa. I want to offer my must sincere apologize, for the inconveniences you had. We will, keep working with continues improvement on quality and services, focusing first in our guest comments and...

Winnipeg, Canada
Reviewed 3 weeks ago

We stayed only 22 hours and there were 2 fights one in the pool and in the lobby... food was not up to par. Staff was fine and rooms okay but not great. Too long of lines for drinks.... bars closed at 11. Beach was nice. Pools overcrowded. Would not go here again. Very happy with our sunwing rep for...

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Helpful?
1Thank Jenniferpattison16
Miguel C, Director de Relaciones Públicas at Hotel Fontan Ixtapa, responded to this review

Dear guest. Thank you for taking the time to write a review. We apologize for the inconvenience during your stay. These guests who fought, had only a few hours to arrive and were immediately removed from the resort. We are in the process of renovations and we hope to have the opportunity in the future to be able to have...

Reviewed 4 weeks ago via mobile

So I unfortunately have to agree with last couple of reviews... the weekend was ridiculous most people were very friendly about 95% however the 5% were unbelievable!! Anyways not going to be negative, my room was phenomenal I was in 341 great views and I found the food to be quite good!! I wish they had cappuccino as I didn't...

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Helpful?
1Thank Johnny L
Miguel C, Director de Relaciones Públicas at Hotel Fontan Ixtapa, responded to this review

Dear Guest: Thank you for taking the time to provide us your detailed feedback about your recent stay. We are pleased to hear that the service was efficient. We work tirelessly - day and night, to make our guests’ visits the most enjoyable experience ever. Our goal is to make each one of our guests’ vacations enjoyable and we look...

Winnipeg, Canada
Reviewed 20 March 2017

I'd like to start by saying that the staff did their job. They weren't overly friendly, like at other resorts where they are "welcome"!! " Hello-how are you today"?? That isn't what we saw each day but they did what they were supposed to do. The exceptions were the bell-hop and cleaning staff who did act friendly. The whole week...

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Helpful?
Thank jennifervallance
Miguel C, Director de Relaciones Públicas at Hotel Fontan Ixtapa, responded to this review

Dear guest, Firstly, i would like to thank you for your recent visit to "Hotel Fontán Ixtapa". Our guest comments are very welcome, your feedback it helps us to improve and provide you a better service in your next visit. We are truly sorry for all the inconvenience. We will continue effort to reach your expectations. Our renovation plans is...

Reviewed 14 March 2017

The beach is excellent. The weather was 30c every day. Nice. The food was okay. The staff friendly. The room was clean and acceptable, but the hotel was very crowded, particularly on the weekend. It seems that the hotel issues day passes to local families with MANY kids, which overcrowds the pool facilities. If you are going here for some...

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1Thank Jerry W
Miguel C, Director de Relaciones Públicas at Hotel Fontan Ixtapa, responded to this review

Dear guest, Firstly, we would like to thank you for your recent visit and take the time to post a review. We are most a family resort and maybe that´s the reason why you saw many kids. But certainly, we do have by separated our adults pools, thinking on that situation. We will continue working with our renovation plans, as...

Reviewed 14 March 2017

Fist let me say the staff at this hotel are great. However the hotel is in really bad shape. We moved from a regular room that was so filthy that we considered just flying home. We were moved into the pent house suite but although definitely cleaner it is still the worst room we have ever stayed in. The weekends...

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Helpful?
Thank robinl858
Miguel C, Director de Relaciones Públicas at Hotel Fontan Ixtapa, responded to this review

Dear guest, Thank you for taking the time to write a comment about your recent stay. We are truly sorry for not meeting your expectation. We will effort to improve. We did renovate our pools and we will continue with the rest of the resort, including rooms. We really hope to have the opportunity to have you back in the...

Saskatchewan, Canada
Reviewed 10 March 2017

This was our very first time in Ixtapa and I have to say it is a beautiful city. As to the Hotel Fontan, the staff try very hard to make your stay a wonderful experience. With that being said the Hotel itself will be a beautiful hotel once the renovations are done. Our room was very clean and for the...

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Helpful?
Thank missmittens7
Miguel C, Director de Relaciones Públicas at Hotel Fontan Ixtapa, responded to this review

Dear guest, We would like to thank you for your recent visit and taking the time to post a review. We are glad to read that you like Ixtapa in your first visit. We are truly sorry for the inconvenience during your stay. Your comments it really help us to improve. We have renovation plans for this year and we...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Room Service
  • Free Internet
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff

Additional Information about Hotel Fontan Ixtapa

Address: Blvd Ixtapa S/N | Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico
Region: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Price Range: RM423 - RM1,070 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Fontan Ixtapa 3*
Number of rooms: 473
Reservation Options:
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Also Known As:
Resort Fontan Ixtapa
Fontan Ixtapa Beach Resort
Hotel Style:
#8 On the Beach Hotel in Ixtapa
#8 Top resorts Hotel in Ixtapa
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Fontan Ixtapa staff and other travellers.
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Questions? Get answers from Hotel Fontan Ixtapa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Amazing sunsets from our balcony.”
michellel284, 23 Apr 2017 | Read review
“Don't take a room with only a window!!”
jennifervallance, 19 Mar 2017 | Read review
“There are no good rooms!”
robinl858, 13 Mar 2017 | Read review
“If Ocean View is offered when booking try and get it.”
missmittens7, 10 Mar 2017 | Read review
“Higher floor with balcony”
975fm, 15 Feb 2017 | Read review
5 of 5