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Park Royal Ixtapa

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Park Royal Ixtapa
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740 Reviews from our TripAdvisor Community

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Showing 385: English reviews
Sterling, Alaska
Reviewed 2 days ago NEW

I did not plan a vacation expecting to be hassled about attending presentations or only talking to "certain people" about off-site excursions. If these folks would back off it would have been a better experience. We literally explored until we found a back stairway to get outside in order to avoid the gauntlet present when getting off the elevator.

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Thank kzalchemy
Vancouver
Reviewed 5 days ago NEW

Recommend every one to stay here and get good service from happy smiling people. From reception good service commenced. We entered into the room and in front of us the magnificent ocean with roaring waves

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Thank sundaramram2004
HGaleana, Director General at Park Royal Ixtapa, responded to this review

Dear Mr. Sundaramram2004; First and foremost, we would like to express our gratitude for staying at Park Royal Ixtapa. Thank you for taking the time to share the delightful experience you had. It is with great pleasure that we read your kind review. It pleases us to know how special your stay was since your satisfaction is ours as well....

Regina, Canada
Reviewed 1 week ago

We just returned last night from spending two weeks at the Park Royal...(we spent a week there last year). The excellent..... 1) Staff (besides front desk) is amazing.....they go out of their way to make sure your trip is a great experience. 2) Sooooo clean. The workers take pride in the cleanliness of the resort. 3) Italian restaurant....a five star...

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1Thank A W
HGaleana, Director General at Park Royal Ixtapa, responded to this review

Dear A W; Thank you for your preference and for your kind review. It was a pleasure to welcome you at Park Royal Ixtapa. It is with great pleasure that we read your kind review. It pleases us to know how special your stay was since your satisfaction is ours as well. Our front desk staff will be trained every...

Carrington
Reviewed 1 week ago

We had a nice time! Very friendly staff at restaurants and bars! Clean rooms and even though beds are hard they were comfortable. The staff works very hard at keeping pool area mopped but tile is extremely slippery when wet! I fell out of our bathtub while showering because shower was slippery and the staff was attentive and helpful. I...

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1Thank Mexico08
HGaleana, Director General at Park Royal Ixtapa, responded to this review

Dear Mexico08; Thank you for your stay at Park Royal Ixtapa and for such a positive review. The rooms are being remodeled. The bath tubs are being removed to expand the bathrooms. It is planned to have a special place for children, with games and a pool where they can have fun and have a nice time with their parents....

Fargo, North Dakota, United States
Reviewed 1 week ago

The staff was very professional, friendly and helpful. Overall, we had a great time here. The rooms was clean and comfortable. Watch out for the slippery tiles around the pool area. If you're looking for a resort that doesn't have many kids, don't stay here. There were a lot of kids in the pool area that were splashing and making...

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1Thank Kal S
HGaleana, Director General at Park Royal Ixtapa, responded to this review

Daer Mr. Kal; First of all, we would like to thank you for choosing Park Royal Ixtapa as host of your recent holidays and for the time taken to share your charming experience. We are changing our menu, we want to renew our flavor and to be able to offer a wider gastronomy. Please do not hesitate to visit us...

Reviewed 1 week ago

We are vegetarians and wondered what will happen in this predominantly carnivorous land. But to our rescue came , Horacio Huerta,a real angel with a smiling face.He made sure we enjoyed our stay here. We did enjoy our stay due to him. We found every employee with a smiling face and helping attitude made our stay a most memorable one....

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1Thank Alamelu S
HGaleana, Director General at Park Royal Ixtapa, responded to this review

Good morning Mr. Alamelu; First and foremost, I would like to express my gratitude upon your decision to stay at Park Royal Ixtapa. Thank you for taking the time to share the delightful experience you had at our resort. It is an honor to read how much you enjoyed our facilities as well as the service provided. Our mission is...

Montreal, Canada
Reviewed 2 weeks ago

Hotel and specialy rooms are in old condition. Beach chairs are very unfomfortable. Animation and night activities are very poor. Restaurants and bars offer good services. Employees are very kind and helpful. Special thanks to italian restaurant and beach bar staff particulary to waiter Miguel and barmaid Susana. I wish them all the best.

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2Thank abenmokhtar31
HGaleana, Director General at Park Royal Ixtapa, responded to this review

Good morning Mr. Abenmokhtar31; First and foremost, I would like to express my gratitude upon your decision to stay at Park Royal Ixtapa. It is our priority to provide our guests with everything they are looking for in a resort. Therefore, we appreciate any form of feedback as it helps us improve to keep exceeding their expectations. It is with...

Edmonton, Canada
Reviewed 2 weeks ago

Hotel met all our fairly high standards, staff always totally polite, helpful about any requests, city info of any kind,great suggestions when asked for, good food in restaurant and exceptionally nice to have a suite for the price of a standard room complete with 2 48" tv's. Will return. Jim and Bruce

Review collected in partnership with this hotel
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4Thank James D J
HGaleana, Director General at Park Royal Ixtapa, responded to this review

Good morning Mr. James; Please let me thank you in the first place for staying at Park Royal Ixtapa and for taking the time to share your pleasant experience. Allow me to let you know that it is very pleasing to read how much you enjoyed our facilities and services. I am glad that we managed to make you feel...

Reviewed 2 weeks ago via mobile

There were people wearing socks all around the pool area, which, btw is way too small, just like every other public area of the resort. Bizarre. The beds at the lounge club are great, the one place that's cool and not for old people, the place has a great view of the beach at night and the waiters are great....

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1Thank Eduardo C
HGaleana, Director General at Park Royal Ixtapa, responded to this review

Good morning Mr. Eduardo; Before anything else, thank you for your stay at Park Royal Ixtapa and for the time taken to share your pleasing experience. I am delighted to read how we succeeded in making your stay a memorable and unique experience. Know that our priority is to be very attentive towards your needs and to provide you with...

Nanaimo
Reviewed 2 weeks ago

Older Hotel and the noise travels through the whole place. Bathrooms could be cleaner. Food is border line. Staff try very hard and are nice. Pool deck is dangerous when wet. Lots of people slipping. Poor plastic glasses at all the bars.

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1Thank NanaimoCrow
HGaleana, Director General at Park Royal Ixtapa, responded to this review

Good afternoon Mr. Nanaimo; Above all, I want to thank the confidence placed on Park Royal Ixtapa as host of your vacation. Allow me to thank you for sharing your comments as they will permit us to develop our services in order to keep delivering the best experience to our guests. I am really sorry we could not prevent this...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Dry Cleaning
  • Babysitting
Official Description (provided by the hotel)
We offer all inclusive vacation packages and specials that will allow you to do more on your visit to the beautiful Park Royal Ixtapa in Mexico. Seasonal specials and vacations are offered throughout the year, so come back often to see what’s new.Our all-inclusive program lets you enjoy yourself even more by keeping it simple. ... more   less 

Additional Information about Park Royal Ixtapa

Address: Blvd. Ixtapa Lote No. 5-A | Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico (Formerly Radisson Resort)
Region: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Price Range: RM525 - RM1,255 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Park Royal Ixtapa 3.5*
Number of rooms: 228
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, TripOnline SA and Travelocity so you can book your Park Royal Ixtapa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Park Royal Ixtapa Hotel Ixtapa
Park Royal Hotel Ixtapa
Ixtapa Park Royal Hotel
Hotel Style:
#9 On the Beach Hotel in Ixtapa
#9 Top resorts Hotel in Ixtapa
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Questions & Answers

Here's what travellers have asked, with answers from Park Royal Ixtapa staff and other travellers.
29 questions
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Questions? Get answers from Park Royal Ixtapa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The mattress is on a concrete block foundation that is much smaller, thus when sitting on the edge of the bed, it tips and rocks. This is an old hotel and thus has few options for charging electronics. Internet works in the lobby, but not in the rooms. ”
 of 5 bubbles kzalchemy, 21 Jan 2017 | Read review
“Get a room above floor 14 if you can.”
 of 5 bubbles Mexico08, 14 Jan 2017 | Read review
“17th floor with view of ocean”
 of 5 bubbles alamelus2016, 10 Jan 2017 | Read review
“Rooms offer poor comfort.”
 of 5 bubbles abenmokhtar31, 9 Jan 2017 | Read review
“Away from the lobby and the north end. Nothing on floor 10.”
 of 5 bubbles NanaimoCrow, 4 Jan 2017 | Read review
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