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Park Royal Ixtapa

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Park Royal Ixtapa
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812 Reviews from our TripAdvisor Community

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Showing 441: English reviews
Regina
Reviewed 1 week ago NEWvia mobile

The resort is amazing good food ,smaller resort ,very clean staff is amazing . I was abit afraid coming here reading some of the reviews so happy we came anyway. The place is prefect. Lots to do in the area. Italian restaurant so good

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Helpful?
1Thank DeniseRegina
HGaleana, Director General at Park Royal Ixtapa, responded to this review

Dear Miss. DeniseRegina; First and foremost, we would like to express our gratitude for staying at Park Royal Ixtapa. Thank you for taking the time to share the delightful experience you had. It is with great pleasure that we read your kind review. It pleases us to know how special your stay was since your satisfaction is ours as well....

Ixtapa
Reviewed 1 week ago

Front desk staff rude and unhelpful! Rooms were dirty and the shower water goes all over the floor and into the rest of the bathroom. Asked the front desk to have maintence come did it but no one showed up! Would not recommend to anyone!

Review collected in partnership with this hotel
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Thank T4336IOryans
HGaleana, Director General at Park Royal Ixtapa, responded to this review

Dear Mr. T4336IOryans Many thanks for staying at Park Royal Ixtapa, all feedback is important to us as it helps us to improve. I offer my most sincere apologies for the different situations that happened, believe me we are working so that this happened to no one again. I thank you for giving us the opportunity to visit us once...

Edmonton area, Alberta
Reviewed 1 week ago

Excellent friendly and helpful staff. Very clean resort. Food at the Italian Restaurant and fish selections at El Pescador were amazing. Enjoyed the omelette stations for breakfast. Easy walk into Ixtapa and short bus/cab ride to Zihua. We had an ocean view which was incredible. The band in the lobby bar was a lot of fun and got people up...

Review collected in partnership with this hotel
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2Thank lisagilchrist
HGaleana, Director General at Park Royal Ixtapa, responded to this review

Dear Miss Lisagilchrist; It was a pleasure to have you at Park Royal Ixtapa, thank you very much for sharing your wonderful experience with us. Knowing from you our guests that we are achieving memorable moments leads us to want to be better every day. From our ocean view rooms you can appreciate a beautiful view of the sea, how...

Hudson, Wisconsin
Reviewed 1 week ago

I traveled with my daughter and her friend who are both 19. This resort was a great value. Our room was remodeled with a great view and comfortable beds. Breakfast and lunch buffets were great. We always went into town for dinner. The staff were all very friendly. Shout out to our favorite bartenders Marcos and Angel who were always...

Review collected in partnership with this hotel
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2Thank 112Happy1234
HGaleana, Director General at Park Royal Ixtapa, responded to this review

Dear Miss 112Happy1234; It is a pleasure that you stayed at Park Royal Ixtapa, thank you for taking the time to share the wonderful experience you had with us. Read comments as positive as yours, challenge us to seek excellence every day. I am glad to know that you could enjoy our food and different areas that we have, as...

Fort Frances, Canada
Reviewed 1 week ago

First time to Ixtapa and we absolutely love the place. Our 1 week stay at the Park Royal (PR) was great too. As most other reviews indicated, the food was average for a resort so we didn't go in with high expectations. You will always find something for breakfast and lunch. One of our favourites was the fried fish and...

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1Thank ice_coldNWO
HGaleana, Director General at Park Royal Ixtapa, responded to this review

Dear Mr. ice_coldNWO; Thank you very much for selecting Park Royal Ixtapa to rest during your vacation, I also thank you for taking the time and let us know about your experience in this house. All comments are important to us, since they let us know that we are on the right track and also that is what we must...

Fort Frances
Reviewed 1 week ago via mobile

We stayed at the Park Royal from March 10-17, 2017. This is a average to good hotel if for a reasonable price. Food tasted good but not a lot of variety yet always something to eat. Rooms are basic but kept very clean. A few suggested improvements would be not keeping track of towel numbers?!? Have never seen this before....

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2Thank FortGirl69
HGaleana, Director General at Park Royal Ixtapa, responded to this review

Dear Miss FortGirl69; Many thanks for staying at Park Royal Ixtapa, it is an honor that we have been chosen so that you could take your vacation. Thank you also for the time spent sharing your pleasant experience with us. Comments like yours motivate us to seek excellence every day a little more. How well you could enjoy a rich...

Sherwood Park, Alberta
Reviewed 2 weeks ago

The property was okay but lacks restaurants. There was only a buffet and an Italian restaurant. The buffet food was poor however the food in the Italian restaurant was great. We ate there 4 out of 7 nights. The rooms were clean but there are no fridges or coffee makers in the rooms. Bar service at this all-inclusive doesn't start...

Review collected in partnership with this hotel
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Thank Linette705
HGaleana, Director General at Park Royal Ixtapa, responded to this review

Dear Miss. Linette705; It was a pleasure to have you at Park Royal Ixtapa and to be able to be part of your vacation, I appreciate the time it took to share your experience with us. Currently we have 3 restaurants in our facilities two are buffet style and one a la carte. Plus 1 area where you can find...

Lethbridge
Reviewed 2 weeks ago

The Park Royal Ixtapa: Our stay was fourteen days and I can say they were about the most enjoyable I have had. The Hotel was about the cleanest I have seen outside of Canada. The housekeeping is terrific. Especially the Artist who constructed all the animals from the towels. What a talent!! The food wasn't spectacular, it was home cooked...

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Thank Lawrence K
HGaleana, Director General at Park Royal Ixtapa, responded to this review

Dear Mr. Lawrence K; Thank you for your preference and for your kind review. It was a pleasure to welcome you at Park Royal Ixtapa. Thank you for pointing out every little detail that you enjoyed during your stay. It is our pleasure to find out that our efforts are yielding results. With pleasure we are going to measure the...

Casa Grande, Arizona
Reviewed 2 weeks ago via mobile

Let's start off by saying that the staff is amazing here! Everyone is so hard working and really make sure the guests are well taken care of and the resort is so clean. Well done! My aunt got married at the resort, so there were 25ppl who came for the wedding. The wedding planner was great and right on point....

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Thank QualityMatters4Mommy
HGaleana, Director General at Park Royal Ixtapa, responded to this review

Dear Miss. QualityMatters4Mommy; First of all, we would like to thank you for choosing Park Royal Ixtapa the host of your recent holidays and taken to share your charming experience. We remember with much affection the event that mentions, our coordinator does each of them in a special way, always looking to make it unique. Soon there will be a...

Bonita Springs, Florida
Reviewed 2 weeks ago via mobile

Took spring break here last week and had a wonderful time . Presidential suite was spacious and sleep 8 . The Italiano restaurant is amazing . Great service and delicious food . Weather is fantastic. Warm and sunny everyday great beach too. Easy to walk to town in ten minutes .

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Helpful?
Thank Judith D
HGaleana, Director General at Park Royal Ixtapa, responded to this review

Estimado Srita. Judith D; Thank you for your stay at Park Royal Ixtapa and for such a positive review. We are truly grateful for your appreciation towards the service provided and for highlighting how much you enjoyed your stay. Your satisfaction as guest is our priority. Thanks to much appreciated reviews like yours, we feel in the need of improving...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Dry Cleaning
Official Description (provided by the hotel)
We offer all inclusive vacation packages and specials that will allow you to do more on your visit to the beautiful Park Royal Ixtapa in Mexico. Seasonal specials and vacations are offered throughout the year, so come back often to see what’s new.Our all-inclusive program lets you enjoy yourself even more by keeping it simple. ... more   less 

Additional Information about Park Royal Ixtapa

Address: Blvd. Ixtapa Lote No. 5-A | Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico (Formerly Radisson Resort)
Region: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Price Range: RM569 - RM1,964 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Park Royal Ixtapa 3.5*
Number of rooms: 228
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Despegar.com, Priceline and Travelocity so you can book your Park Royal Ixtapa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Park Royal Ixtapa Hotel Ixtapa
Park Royal Hotel Ixtapa
Ixtapa Park Royal Hotel
Hotel Style:
#8 Top resorts Hotel in Ixtapa
#8 On the Beach Hotel in Ixtapa
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Questions & Answers

Here's what travellers have asked, with answers from Park Royal Ixtapa staff and other travellers.
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Questions? Get answers from Park Royal Ixtapa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher up the better ocean view, other view is childrens pool and ocean too.”
 of 5 bubbles GaynorP490, 29 Mar 2017 | Read review
“Need better beds, your beds suck.”
 of 5 bubbles davidlynng, 29 Mar 2017 | Read review
“even the garden rooms had a great view of the ocean,”
 of 5 bubbles scottinbl, 28 Mar 2017 | Read review
“Go for the upper floors. Every room has ocean views regardless.”
 of 5 bubbles 854krism, 25 Mar 2017 | Read review
“Higher floors are better and cost a little more because they are quieter and have a better view.”
 of 5 bubbles ggwphd, 25 Mar 2017 | Read review
5 of 5