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Azul Ixtapa Grand Spa & Convention Center

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#5 of 22 Hotels in Ixtapa
Certificate of Excellence
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Azul Ixtapa Grand Spa & Convention Center
Azul Ixtapa Grand Spa & Convention Center
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856 Reviews from our TripAdvisor Community

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Showing 576: English reviews
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Okotoks
Reviewed 1 week ago

We were fortunate to have jumped on the last direct Sunwing flight from Calgary for the season. The resort was as advertised with no surprises. Great rooms with spectacular ocean views. The rooms were large, clean and nicely finished with a patio to relax on for your morning coffee or evening cocktail. The drinks did seem to be weak in...

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Helpful?
2Thank Kauaitraveller
Consuelo_calidad, General Manager at Azul Ixtapa Grand Spa & Convention Center, responded to this review

Dear client: Thank you for having taken your to provide us with your comments about the service provided during your stay. Were happy to hear you had a pleasant stay with us and thank you choosing Azul Ixtapa Hotels as your vacation home! We hope to see you again in a near future. Cordially – The General Management of Azul...

London, Canada
Reviewed 1 week ago

Came with four families for a week. The resort was nice and rooms were clean. They were able to give our family of five adjoining rooms. The staff were friendly and helpful. The food at this resort is terrible...."eggs is green sauce" or "beef in red suace" reminds me of the buffets in the movie Vegas Vacation. The wine list...

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Helpful?
4Thank Jim S
Consuelo_calidad, General Manager at Azul Ixtapa Grand Spa & Convention Center, responded to this review

Dear client: Thank you for having taken your to provide us with your comments about the service provided during your stay. We apologize that your stay with us wasn't a pleasant one, and we weren't able to reach your expectations, for which we are taking necessary actions with the areas involved. Our quality of service isn't what you unfortunately received...

Hamilton, Canada
Reviewed 1 week ago

We stayed here from March 30 to April 6, 2017. We arrived around 7pm, the check in was very quick. It was dark when we arrived, so when we saw our view in the morning, we were so pleased!!! We were in room 2212, amazing ocean view and view of Isla Ixtapa. Although we were on an upper floor, for...

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Helpful?
1Thank Lisa P
Consuelo_calidad, General Manager at Azul Ixtapa Grand Spa & Convention Center, responded to this review

Dear client: Thank you for having taken your to provide us with your comments about the service provided during your stay. We will follow up on the observations mentioned. We hope that in a near future you will consider giving us the opportunity to provide you with the service you deserve. Cordially – The General Management of Azul Ixtapa Hotels

Kincardine, Canada
Reviewed 1 week ago

We stayed here from April 6th - April 13th. The rooms are large and clean, the Jacuzzi is huge and the staff are very friendly and accommodating.The buffet is okay but the a la cartes are amazing! We especially enjoyed the Italian one. There was interesting shows on each night right next to Azul grand, that we checked out most...

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Helpful?
4Thank Carrico1986
Consuelo_calidad, General Manager at Azul Ixtapa Grand Spa & Convention Center, responded to this review

Dear client: Thank you for having taken your to provide us with your comments about the service provided during your stay. We will follow up on the observations mentioned. We hope that in a near future you will consider giving us the opportunity to provide you with the service you deserve. Cordially – The General Management of Azul Ixtapa Hotels

Toronto, Canada
Reviewed 1 week ago

i was at this place between April 7th, 2017 to April 14th, 2017. Easy check in. Got there around 16:00hrs local time and room was ready. It was clean and amazing view of the ocean and premises from the 19th floor that my room was on. My room was on the curved part, closer to the road. An even better...

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Helpful?
3Thank nat828
Consuelo_calidad, General Manager at Azul Ixtapa Grand Spa & Convention Center, responded to this review

Dear client: Thank you for having taken your to provide us with your comments about the service provided during your stay. We will follow up on the observations mentioned. We hope that in a near future you will consider giving us the opportunity to provide you with the service you deserve. Cordially – The General Management of Azul Ixtapa Hotels

Winnipeg, Canada
Reviewed 1 week ago via mobile

Vacationed azul ixtapa grand march24-31. First trip to ixtapa and quite enjoyed our stay. Booked thru sunwing , Took a charter bus from the airport to the resort, the driver said it would be 20 minutes, but it was more like 40, but it doesn't matter you're on vacation and there was cold beer on the bus for $50 pesos....

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1Thank aowen11
Consuelo_calidad, General Manager at Azul Ixtapa Grand Spa & Convention Center, responded to this review

Dear client: Thank you for having taken your to provide us with your comments about the service provided during your stay. We will follow up on the observations mentioned. We hope that in a near future you will consider giving us the opportunity to provide you with the service you deserve. Cordially – The General Management of Azul Ixtapa Hotels

Toronto, Canada
Reviewed 1 week ago

Just came back on Apr.13 We went for 1 week It is a nice and clean resort. Everything is morden. Specially the room.Jacuzzi is wonderful.We stay in the top floor 2401 . Excellent! Room was cleaned thoroughly every day; beautiful towel-art ,thank you for the housemaid to clean so nice. Of course the view is really good. All the staffs...

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Helpful?
1Thank Cecilia T
Consuelo_calidad, General Manager at Azul Ixtapa Grand Spa & Convention Center, responded to this review

Dear client: Thank you for having taken your to provide us with your comments about the service provided during your stay. Were happy to hear you had a pleasant stay with us and thank you choosing Azul Ixtapa Hotels as your vacation home! We hope to see you again in a near future. Cordially – The General Management of Azul...

Alberta
Reviewed 2 weeks ago

This was our second time staying at the Azul Ixtapa Grand, the staff and rooms are wonderful! Buffet was very good for breakfast, fair for other meals. We really liked the Asian and Italian restaurants. They need a location on the property where you could get a coffee and sit somewhere quiet in the evening, the lounge was noisy and...

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Helpful?
1Thank BeachLover22
Consuelo_calidad, General Manager at Azul Ixtapa Grand Spa & Convention Center, responded to this review

Dear client: Thank you for having taken your to provide us with your comments about the service provided during your stay. We apologize that your stay with us wasn't a pleasant one, and we weren't able to reach your expectations, for which we are taking necessary actions with the areas involved. Our quality of service isn't what you unfortunately received...

Winona, Minnesota
Reviewed 2 weeks ago

Let me start things off by saying I truly enjoyed my stay. I just firmly believe a 4 star and above hotel requires a few small tweaks and I will explain in a moment. My girlfriend and I stayed from April 1st-8th. The rooms were clean and nice. Everyone has stated that already so I will not go into further...

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Helpful?
2Thank velasqueztony03
Consuelo_calidad, General Manager at Azul Ixtapa Grand Spa & Convention Center, responded to this review

Dear client: Thank you for having taken your to provide us with your comments about the service provided during your stay. We apologize that your stay with us wasn't a pleasant one, and we weren't able to reach your expectations, for which we are taking necessary actions with the areas involved. Our quality of service isn't what you unfortunately received...

Reviewed 2 weeks ago

We booked this trip during the Valentines day flash sale and spent last week at this wonderful resort. We were absolutely blown away by how clean, beautiful and spacious this resort was. We liked that its a short drive from the airport, check in process was smooth, rooms were big and clean with the biggest Jacuzzi tub I have ever...

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Helpful?
2Thank Amy M
Consuelo_calidad, General Manager at Azul Ixtapa Grand Spa & Convention Center, responded to this review

Dear Guest: It is a pleasure to express our gratitude for your kindly preference, especially for the valuable time that you took to let us know your impressions concerning the facilities and service provided during your recent stay. We sincerely appreciate your comments that give us the opportunity to know our guest’s valuable opinion since this is the key to...

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Pool
  • Beachfront
  • Room Service
  • Free Internet
  • Free Parking
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Luxury resort with an eco-conscious environment, offers suites with spectacular views along with multiple dining options so you can pamper your palate throughout your stay. Relax in a tropical environment while enjoying captivating views of the Pacific Ocean. The details, the sophisticated architecture and the refined comfort of Azul Ixtapa Grand combine to make a resort like no other. The Resort is located in Ixtapa Zihuatanejo on the Pacific Coast of Mexico, southwest of Mexico City. Ixtapa is considered one of the “Jewels of the Mexican Riviera.” It is located 20 minutes from Zihuatanejo International Airport (Code: ZIH) and just minutes from the Marina. The Resort is close to shopping areas and golf courses in Ixtapa. The area has an average temperature of 86 degrees Fahrenheit throughout the year with about 255 sunny days. ... more   less 

Additional Information about Azul Ixtapa Grand Spa & Convention Center

Address: Paseo Punta Ixtapa Lote 2, Zona Hotelera II, Ixtapa, Zihuatanejo 40880, Mexico
Region: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Price Range: RM719 - RM5,908 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Azul Ixtapa Grand Spa & Convention Center 4*
Number of rooms: 323
Reservation Options:
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Hotel Style:
#2 Romantic Hotel in Ixtapa
#4 Family Hotel in Ixtapa
#4 Top resorts Hotel in Ixtapa
#4 Luxury Hotel in Ixtapa
#5 Spa Hotel in Ixtapa
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Questions & Answers

Here's what travellers have asked, with answers from Azul Ixtapa Grand Spa & Convention Center staff and other travellers.
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Questions? Get answers from Azul Ixtapa Grand Spa & Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms face the ocean. Any room away from the elevators would be good.”
Kauaitraveller, 21 Apr 2017 | Read review
“Sunwing people seem to get the benefits here.... which sucks”
velasqueztony03, 13 Apr 2017 | Read review
“All the rooms have ocean view.”
F8437UMmaryg, 11 Apr 2017 | Read review
“We had a junior suite and it offered plenty of space”
H5086YNlaurak, 10 Apr 2017 | Read review
“I think the higher floors are better for the view”
4putter, 7 Apr 2017 | Read review
5 of 5