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Emporio Ixtapa

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Emporio Ixtapa
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633 Reviews from our TripAdvisor Community

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Showing 265: English reviews
Langley City, Canada
Reviewed 3 weeks ago

The service here is very good! Very friendly staff! Hugo, Raffael,Gilberto are all good waiters. If you are so lucky to have Lucila to clean your room you will have many towel surprises some with flowers. Lucila cleaned are room nicely every day. We did not have the all inclusive package so we enjoyed going to a bunch of different...

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Helpful?
Thank Hydeaway4ev4
Reviewed 27 September 2016 via mobile

It was for sure the worst vacation of my life. Room was old, staff was not friendly, ac unit did not work in my room and the weather was 100+ degrees, pool was warm and not clean. Food was very bad, alcohol selection was not great, and the worst it took me almost 2 hrs to check out.

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Helpful?
Thank Pablo L
Jorge D, Director General at Emporio Ixtapa, responded to this review

Dear Guest Dear Guest, we appreciate your opinion, in emporio Ixtapa are working on improving our facilities and our services, we put the instructive thermostat AC to make it easier to use and get the temperature required, the pool is verified with reagents is in good condition for use by our guests so you can be confident of water, high...

Reviewed 19 August 2016

I visted it on 8/1/16 --8/5/16. The place is nice, it's clean the workers are very nice. It not very big as far as the pool area, and the pool temp was to hot felt more like a hot tube. The hot tube was cold and not enough water in it and small. The restaurant and bar are small ,Only...

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Helpful?
Thank Eri G
Jorge D, Director General at Emporio Ixtapa, responded to this review

Dear Guest, Employees in Emporio Ixtapa appreciate your comments of the hotel, we are working to renew and expand our restaurant Condimento, the rooms are also getting a renewal we have different food buffet theme every day and also an extensive menu of a la carte service to rooms, spa services, beach activities, garden and pool, the beach is certified...

Mexico City, Mexico
Reviewed 7 August 2016 via mobile

Hotel packages area announced and purchased as all inclusive which is not true, there are limitations to the food and drinks you may order. Besides that service is poor in areas like the lobby bar (where we were told popcorn is available after 6pm and not true again), also at their "Condimento" restaurant some of their personnel lacks of customer...

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1Thank Mike G
Jorge D, Director General at Emporio Ixtapa, responded to this review
Google Translation

Dear Guest Thank you very much for your comment on tripadvisor, we want to thank you for staying with us...

A TripAdvisor Member
2 reviews
Reviewed 5 August 2016 via mobile

Very nice hotel. The room was comfortable, just the furniture was kind of old looking. Food was great and very close to the beach. Employees are very attentive and helpful. Located across from main avenue were many stores and restaurants are.

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Thank A TripAdvisor Member
Riverside, California
Reviewed 30 June 2016

On our second night, my 2 year old daughter was looking thru the window and started crying, notice she cut her self in the finger due to the window had big crack/broken. i went to the lobby to get finger bandage and some kind of medicine to prevent infection. They took hours to go to the room and make a...

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Thank cortezsanty
Victoria, Canada
Reviewed 21 June 2016

The hotel is decent, the staff are very friendly, the place is well run, the pool is clean with a lovely pool bar, WIFI is free, everything works and the beach is terrific if you like medium waves and miles of soft sand. We did not go all inclusive and were glad we hadn't as the town right behind the...

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Thank Fritzy85
Ottawa
Reviewed 31 May 2016

This 3.5 star hotel is well located, very clean and the food is delicious. It is not your typical all inclusive with several restaurants and buffets, it is smaller, more quaint but sometimes that's ok. On the Sunwing website they say that bicycles are included for free. Actually that's not true, you have to go with a tour for them...

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2Thank natdel
Claudia M, Director de Relaciones Públicas at Emporio Ixtapa, responded to this review

Dear Guest: Thank you very much for sharing the pleasant experience you recently had with us. It is very satisfying to receive feedback from our guests as you all are a parameter to measure the quality of the service we are providing. All the staff at Emporio Ixtapa are committed to improve our service every day, we want to offer...

West Branch, Michigan
Reviewed 22 May 2016

(I translated my submission. Google Translator is not as accurate as we think. So far 541 reviews) We were given a handicap room and we could not use the shower and other amenities, we called the front desk trusting we would be changed from rooms and it all was a misunderstanding, we were astonished and perplexed to their response: "We...

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2Thank Gerry C
Claudia M, Director de Relaciones Públicas at Emporio Ixtapa, responded to this review

Dear Guest: Thank you very much for sharing the pleasant experience you recently had with us. It is very satisfying to receive feedback from our guests as you all are a parameter to measure the quality of the service we are providing. All the staff at Emporio Ixtapa are committed to improve our service every day, we want to offer...

Sherwood Park, Canada
Reviewed 17 May 2016

Stayed here in February, 2016. Chose this hotel for several reasons. It is in the centre of Ixtapa close to shops and restaurants. The lobby/reception/evening bar area is open and looks out onto the ocean. During the heat of the day the ocean breezes flow through the lobby providing a refreshing relief from the hot sun. Always started my day...

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2Thank mlmcinnes
Claudia M, Director de Relaciones Públicas at Emporio Ixtapa, responded to this review

Dear Guest: Thank you very much for sharing the pleasant experience you recently had with us, as well as the information you kindly provide about our great location. It is very satisfying to receive feedback from our guests as you all are a parameter to measure the quality of the service we are providing. All the staff at Emporio Ixtapa...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Beachfront
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Emporio Ixtapa greets guests in a spacious lobby , which include clarity marble floors and abundant planters with tropical plants, covered by a dome inspired by Mexican colonial architecture. This peaceful atmosphere , with equipales traditional wood and leather is ideal for couples or families seeking the privacy of a place to relax and enjoy the mar.Uchas thanks for your comments and attention of our staff. We are working on continuous improvement of hotel and appreciate your input which will take into account in order to continue providing excellent service ... more   less 

Additional Information about Emporio Ixtapa

Address: Boulevard Ixtapa S/N | Zona Hotelera, Ixtapa, Zihuatanejo 40884, Mexico
Region: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Price Range: RM267 - RM561 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Emporio Ixtapa 3.5*
Number of rooms: 219
Reservation Options:
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Also Known As:
Emporio Ixtapa Hotel Ixtapa
Emporio Hotel Ixtapa
Emporio Resort Ixtapa
Hotel Emporio Ixtapa
Hotel Style:
#7 Spa Hotel in Ixtapa
#8 Top resorts Hotel in Ixtapa
#8 On the Beach Hotel in Ixtapa
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Questions & Answers

Here's what travellers have asked, with answers from Emporio Ixtapa staff and other travellers.
41 questions
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Questions? Get answers from Emporio Ixtapa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean view, no balconies at this hotel but all have large sliding glass windows , on our corner room both window could slide open”
 of 5 bubbles Hydeaway4ev4, 11 Nov 2016 | Read review
“ocean view is the best.”
 of 5 bubbles 151erig, 19 Aug 2016 | Read review
“Beach view is preferred”
 of 5 bubbles Fritzy85, 20 Jun 2016 | Read review
“Ocean view is well worth the expense”
 of 5 bubbles natdel, 31 May 2016 | Read review
“wouldn't spend the money on ocean view, just get a mountain view room ... not going to be in the room long enough”
 of 5 bubbles boydc819, 19 Apr 2016 | Read review
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