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Emporio Ixtapa

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Emporio Ixtapa
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661 Reviews from our TripAdvisor Community

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Showing 273: English reviews
Reviewed 1 week ago

I traveled from Regina to Ixtapa with my daughter on March 10, 2016. We travelled with Sunwing and returned on March 17. We loved Ixtapa, Zihuatanejo! The airport is gorgeous and this tropical place is the most beautiful part of Mexico I have been to! Very little pollution and it is smaller than Mazatlan or Puerto Vallarta so I really...

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4Thank Hip-ShakinMama
Reviewed 1 week ago

We were a little hesitant to stay here because of some past reviews but it seems that all of the concerns have been addressed. It is in the heart of Ixtapa on a beautiful beach. There is a choice of all inclusive or room only. We chose room only and there are plenty of restaurants across the street. The staff...

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Thank HayestoRF
Tigard Oregon
Reviewed 2 weeks ago

We have stayed at the Emporio many times over the years. Our experience has always been a pleasant one. Great Salt water pool with a good onsite restaurants. The staff is always helpful and gracious. The Ocean can be a little rough but that is true with all the hotels along this beach, but the pool is a great hangout...

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Thank Bobby59
Springfield, Illinois
Reviewed 2 weeks ago

Over the decades we've tried most every Ixtapa beachfront hotel, but we keep coming back to Emporio. Why recommend an old hotel with no balconies? Peerless service and location, location, location. No stress, no worries and low prices. We'll be back in January.

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2Thank 323craigf
London, Ontario
Reviewed 3 weeks ago

The only reason I'm not rating our experience as 5* is because of the ongoing problems to use the Internet. Getting back to great service, on our departure day I tried using the Inet in the lobby where the supervisor at the check-in desk spent about 10 minutes trying to help me. When he couldn't connect either, he called for...

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Thank Symmetria
Jorge D, Director General at Emporio Ixtapa, responded to this review

Dear Guest The emporio ixtapa team, we are grateful to share your experience with us, we are very pleased that you enjoyed the service and the food prepared with affection and dedication especially for you and your family, the cleanliness and state of our areas and rooms were of Your pleasure, we are very sorry that the service of the...

Los Angeles, California
Reviewed 4 weeks ago

Stayed there with a group for 4 days and well it`s not so exciting, it need some maintenance and more things to do, even if it was a short trip, we must keep busy with more activities and specially when we travel in large groups. In general I can say it`s OK, but wont go back. The good thing is...

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1Thank lexira
Reviewed 4 weeks ago

This is one of the older hotels in the area and, like so many things in Mexico, there has been little upkeep. Walls need painting, some trim on the walls is coming off, A/C units and fridges are very loud. The staff is friendly and the location is good. There are two restaurants, but one seems to be closed. The...

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1Thank Hillary W
Jorge D, Director General at Emporio Ixtapa, responded to this review

Dear Guest: Thank you very much for sharing the pleasant experience you recently had with us. It is very satisfying to receive feedback from our guests as you all are a parameter to measure the quality of the service we are providing. In our program of continuous improvement we have included total painting of the building that is freshly painted,...

Reviewed 9 December 2016 via mobile

My bro and I stood there for 3 nights and from the second we stepped into the lobby the staff was great. The location for the beach is excellent, and this particular bay of Ixtapa and Zihuatanejo is the one we liked the most. The location on Ixtapa is also great, right across the street you can find several options...

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2Thank David M
Langley City, Canada
Reviewed 11 November 2016

The service here is very good! Very friendly staff! Hugo, Raffael,Gilberto are all good waiters. If you are so lucky to have Lucila to clean your room you will have many towel surprises some with flowers. Lucila cleaned are room nicely every day. We did not have the all inclusive package so we enjoyed going to a bunch of different...

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1Thank Hydeaway4ev4
Reviewed 27 September 2016 via mobile

It was for sure the worst vacation of my life. Room was old, staff was not friendly, ac unit did not work in my room and the weather was 100+ degrees, pool was warm and not clean. Food was very bad, alcohol selection was not great, and the worst it took me almost 2 hrs to check out.

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1Thank Pablo L
Jorge D, Director General at Emporio Ixtapa, responded to this review

Dear Guest Dear Guest, we appreciate your opinion, in emporio Ixtapa are working on improving our facilities and our services, we put the instructive thermostat AC to make it easier to use and get the temperature required, the pool is verified with reagents is in good condition for use by our guests so you can be confident of water, high...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Beachfront
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Emporio Ixtapa greets guests in a spacious lobby , which include clarity marble floors and abundant planters with tropical plants, covered by a dome inspired by Mexican colonial architecture. This peaceful atmosphere , with equipales traditional wood and leather is ideal for couples or families seeking the privacy of a place to relax and enjoy the mar.Uchas thanks for your comments and attention of our staff. We are working on continuous improvement of hotel and appreciate your input which will take into account in order to continue providing excellent service ... more   less 

Additional Information about Emporio Ixtapa

Address: Boulevard Ixtapa S/N | Zona Hotelera, Ixtapa, Zihuatanejo 40884, Mexico
Region: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Price Range: RM223 - RM522 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Emporio Ixtapa 3.5*
Number of rooms: 219
Reservation Options:
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Also Known As:
Emporio Ixtapa Hotel Ixtapa
Emporio Hotel Ixtapa
Emporio Resort Ixtapa
Hotel Emporio Ixtapa
Hotel Style:
#7 Spa Hotel in Ixtapa
#8 Top resorts Hotel in Ixtapa
#8 On the Beach Hotel in Ixtapa
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Questions & Answers

Here's what travellers have asked, with answers from Emporio Ixtapa staff and other travellers.
44 questions
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Questions? Get answers from Emporio Ixtapa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room up high, ocean facing for some quiet”
 of 5 bubbles Hip-ShakinMama, 4 Jan 2017 | Read review
“Ocean view of course. We like the Junior Suites”
 of 5 bubbles Bobby59, 31 Dec 2016 | Read review
“Ocean view rooms available for approximately $10 per day extra.”
 of 5 bubbles 323craigf, 27 Dec 2016 | Read review
“Corner room has kitchenette and 2 large windows”
 of 5 bubbles Symmetria, 21 Dec 2016 | Read review
“Choose one far away from here!”
 of 5 bubbles , 14 Dec 2016 | Read review
5 of 5
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