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Hard Rock Hotel Riviera Maya

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Traveller (7982)
Pool & Beach (1408)
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Overview
  • Excellent75%
  • Very good15%
  • Average6%
  • Poor2%
  • Terrible2%
Travellers talk about
“sun bar”(89 reviews)
“zen restaurant”(79 reviews)
“rock royalty”(97 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
Additional information
Offers from Hard Rock Hotel Riviera Maya
Offers & Announcements: 35% off room rate
Offers from Hard Rock Hotel Riviera Maya
Offers & Announcements: 35% off room rate
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Reviews (11,342)
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7,824 results
Traveller rating
5,369
1,373
604
238
240
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LanguageEnglish
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5,369
1,373
604
238
240
Show reviews that mention
All reviewssun barzen restaurantrock royaltyrock spavacation plannerssuper mariosky terraceheaven poolrock starmonkey tourresort creditle petit cochonriviera mayaheaven sectionfoam partylos gallospublic relations
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1 - 5 of 7,824 reviews
Reviewed today

The Hard Rock Heaven has a lot of wonderful qualities mostly it’s the staff being very attentive, polite and friendly. Grounds were extremely clean as was our room. Nice touch on the plates of sweets at turn down but 9 out of 10 times if...More

Thank Beachy6
Hotel's Favourite
Reviewed 4 March 2018 via mobile

This was my second time to hard Rock Hotel’s Riviera Maya. I was so impressed the first trtime, I brought my children back 22 and 24. We stayed on the Heaven side- adults only. The restaurants were great! They have a French restaurant- it was...More

6  Thank Joyce K
Response from Jan_Hundrieser, General Manager at Hard Rock Hotel Riviera MayaResponded 6 March 2018

Dear Joyce K, First, we would like to thank your loyalty to Hard Rock Hotel Riviera Maya. Rockers like you know well how to live the stunning experience. Our team really appreciate your words, they help us to improve every day to keep on giving...More

Reviewed yesterday

Stayed for 11 nights with my wife and the property and grounds are beautiful with fantastic views . Staff at the facility work extremely hard and make a real effort , they are the real jewel of the place. groundstaff and cleaners are non stop...More

Thank jamesk1266
Reviewed 2 days ago via mobile

Francisco from romantic dinners was great. He took very good care of us. Could not have asked to have a better dinner and experience. Francisco was very nice and was always making sure we were having a good time. We were very happy.More

Thank Kimberly D
Response from Jan_Hundrieser, Director General at Hard Rock Hotel Riviera MayaResponded yesterday

Dear Kimberly D, Thank you very much for your comments, it's a pleasure hear that you enjoy it. I do really appreciate your opinion and it is an honor to create great memories together. The most gratifying feeling is your satisfaction and we love to...More

Reviewed 2 days ago

After reading such great reviews on this hotel, I was disappointed in many things during our recent stay. For starters, you now need reservations for all the restaurants (except the buffet). You can only make rsvp for two nights at a time so this means...More

3  Thank roevelez
Response from Jan_Hundrieser, Director General at Hard Rock Hotel Riviera MayaResponded 2 days ago

Dear roevelez, Thank you so much for take the time to give us your experience, your comments are much appreciated. . I'm pleased to read that you have enjoyed most of your experience at our resort. However, there are a few points that require our...More

View more reviews
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About
Awards & Recognition
GreenLeaders Platinum level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Beachfront
Free Parking
Breakfast included
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Free Parking
Airport Transportation
Breakfast included
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Tennis Court
Adult pool
Outdoor pool
Details
Price range
US$313 - US$674 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Puerto Aventuras
#3 Top resorts Hotel in Puerto Aventuras
#3 Luxury Hotel in Puerto Aventuras
#3 Family Hotel in Puerto Aventuras
#3 On the Beach Hotel in Puerto Aventuras
#4 Spa Hotel in Puerto Aventuras
#7 Romantic Hotel in Puerto Aventuras
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$313 - US$674 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Puerto Aventuras
#3 Top resorts Hotel in Puerto Aventuras
#3 Luxury Hotel in Puerto Aventuras
#3 Family Hotel in Puerto Aventuras
#3 On the Beach Hotel in Puerto Aventuras
#4 Spa Hotel in Puerto Aventuras
#7 Romantic Hotel in Puerto Aventuras
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (7982)
Pool & Beach (1408)
Room & Suite (911)
Dining (401)
Family and Play Areas (150)
Business Centre & Event Rooms (30)
Amenities (12)
Questions & Answers
Ask a question
dn752018
21 June 2018|
AnswerShow all 2 answers
Response from Traci G | Reviewed this property |
No. They do offer laundry services but you will have to pay for it. There is a laundry bag with a price list (priced per item) in the room, usually in the closet.
0
Votes
Derek K
20 June 2018|
AnswerShow all 2 answers
Response from AbrahamEEG | Property representative |
Hello Derek K, Thank you for your response. I would like to inform you that we have irons available in our rooms. Have a great day.
1
Vote
Google Translation
Melissa B
20 June 2018|
AnswerShow all 4 answers
Response from AydeePlascencia | Reviewed this property |
yes... well worth it! We went the last week of May and it was super humid and hot, You can reserve them through the vacation planners the day you arrive. You can use your resort credits and only pay 20%
0
Votes
Room Tips
"Block 1in heaven is only real quiet block"
Read review
"They always put you in the best!"
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"Ask for Shy Terrace upgrade if available"
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"building needs some age related repairs,the hallway ceiling collapsed JUST after we got into our room."
Read review
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