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See all 17 hotels in Puerto Aventuras

Heaven at the Hard Rock Hotel Riviera Maya

6,675 reviews
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Traveller (6072)
Pool & Beach (1171)
Room & Suite (867)
Overview
  • Excellent73%
  • Very good17%
  • Average5%
  • Poor3%
  • Terrible2%
Travellers talk about
“hard rock”(609 reviews)
“our honeymoon”(461 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.5 Star Hotel
All hotel details
Offers from Heaven at the Hard Rock Hotel Riviera Maya
Special Price: 35% off room rate
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Reviews (6,675)Write a Review
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3,300
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346
248
183
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All reviewsaventura spa palacehard rockour honeymoonmoon palacespa treatmentssteakfishtime sharexpu hahydrotherapy areaobstacle courseplaya del carmenmartini barresort creditman made lagoonmayan coffeepublic relations
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1 - 5 of 5,155 reviews
Reviewed 3 days ago

What a wonderful week at the Hard Rock. This resort was breathtaking. Had friends that got married here and it was out of a dream. Had the most fun at the pool with our amazing entertainment team Sarah, Alan, Tarzan, Smiley, and DJ WARRIOR!! I...More

Thank Stephanie L
Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded 2 days ago

Dear Stephanie L, Thank you for taking the time to write this amazing review regarding your last stay at Hard Rock Hotel Riviera Maya. I am glad to know you spent a wonderful week enjoying our facilities and services. Thank you for making mention of...More

Reviewed 4 days ago

We had a sky loft room in building 1, partial ocean view and we faced the forest. Beautiful and large Room. COMFY KING BED!!! Slept amazing. The temperature of shower was not always as hot as we wanted, but besides that, it was a perfect...More

Thank AUDREYEGAN
Response from Jan_Hundrieser, Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded 3 days ago

Dear AUDREYEGAN, Thank you so much for such an amazing 5 star review, We’re glad you and your family enjoyed all we have to offer specially our restaurants, our lovely pools and of course the warmness and hospitality of our Hard Rockers! We most appreciate...More

Reviewed 4 days ago

I had the opportunity to travel with my wife to this destination that we had heard so much, we saved for a long time to take a well deserved vacation, and it was worth every penny, the food is excellent, the view to the sea...More

Thank persaudted
Response from Jan_Hundrieser, Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded 3 days ago

Dear persaudted, Thank you so much for your kind review, your comments are much appreciated by all our staff! We are delighted to know that you had such a wonderful time with us. We appreciate the kudos to our rocker Nail, I will notify him...More

Reviewed 4 days ago

Another great week at Heaven HRH. This is our fourth time travelling to this amazing resort. I travel with my sister who is a member and it never let's us down. The staff is awesome and accommodating. Thank you to Claudia resort services, Gaston for...More

Thank Lorraine R
Response from Jan_Hundrieser, Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded 3 days ago

Dear Lorraine R, Thank you so much for such a detailed review. We are glad to read that your family vacation was a great success and that you enjoyed our facilities and services. It´s great to read that many members of our staff went above...More

Reviewed 4 days ago

We vacationed at the all-adult Heaven side November 28th to December 5th, 2017. This Spa resort, together with the family side Hacienda, has a very beautiful tropical feel with many flowers and trees. This is our 5th stay at this resort. We dined in most...More

Thank Palacerat
Response from Jan_Hundrieser, Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded 3 days ago

Dear Palacerat, Thank you so much for your lovely comments, We’re so happy that you chose to stay with us and enjoyed our facilities and amenities as well as our different restaurants! We most appreciate the time you've taken to write your kind review about...More

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Traveller (6072)
Pool & Beach (1171)
Room & Suite (867)
Dining (298)
Hotel & Grounds (4053)
Business Centre & Event Rooms (57)
Bathroom (44)
Family and Play Areas (20)
About
Awards & Recognition
Travellers' Choice
2017 Winner
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Beachfront
Bar/Lounge
Breakfast included
Free Parking
Spa
Hotel Amenities
Room Service
Meeting Rooms
Breakfast included
Dry Cleaning
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Free Parking
Airport Transportation
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Tennis Court
Bar/Lounge
Hot Tub
Spa
Adult pool
Outdoor pool
Details
Price range
US$352 - US$713 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 On the Beach Hotel in Puerto Aventuras
#1 Top resorts Hotel in Puerto Aventuras
#1 Luxury Hotel in Puerto Aventuras
#2 Spa Hotel in Puerto Aventuras
#4 Family Hotel in Puerto Aventuras
#8 Business Hotel in Puerto Aventuras
#9 Romantic Hotel in Puerto Aventuras
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$352 - US$713 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 On the Beach Hotel in Puerto Aventuras
#1 Top resorts Hotel in Puerto Aventuras
#1 Luxury Hotel in Puerto Aventuras
#2 Spa Hotel in Puerto Aventuras
#4 Family Hotel in Puerto Aventuras
#8 Business Hotel in Puerto Aventuras
#9 Romantic Hotel in Puerto Aventuras
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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