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    Heaven at the Hard Rock Hotel Riviera Maya

    Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico
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    Best prices for your stay
    09/07/2017 10/07/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          Lock in the lowest price from our partners
          US$509
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          Traveller (5840)
          Pool & Beach (1143)
          Room & Suite (856)
          Hard Rock Hotel Riviera Maya
          8,961 reviews
          #3 of 17 hotels in Puerto Aventuras
           
          Grand Velas Riviera Maya
          3,040 reviews
          #3 of 209 hotels in Playa del Carmen
           
          Iberostar Grand Hotel Paraiso
          5,764 reviews
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          The Royal Playa del Carmen
          15,725 reviews
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          Overview
          • Excellent72%
          • Very good18%
          • Average5%
          • Poor3%
          • Terrible2%
          Travellers talk about
          “hard rock” (585 reviews)
          “our honeymoon” (450 reviews)
          Free Wifi
          Free Parking
          Breakfast included
          Air Conditioning
          Beachfront
          Pool
          Non-Smoking Hotel
          Restaurant
          Airport Transportation
          Room Service
          Suites
          Poolside Bar
          Fitness centre
          Concierge
          Spa
          Wheelchair Access
          Business Centre
          Dry Cleaning
          Tennis Court
          Butler Service
          Shuttle Bus Service
          Private Balcony
          4.5 Star Hotel
          All hotel details
          Offers from Heaven at the Hard Rock Hotel Riviera Maya
          Offers & Announcements: 35% off room rate
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          Hard Rock Hotel Riviera Maya
          8,961 reviews
          #3 of 17 hotels in Puerto Aventuras
           
          Grand Velas Riviera Maya
          3,040 reviews
          #3 of 209 hotels in Playa del Carmen
           
          Iberostar Grand Hotel Paraiso
          5,764 reviews
          #1 of 11 hotels in Playa Paraiso
           
          The Royal Playa del Carmen
          15,725 reviews
          #12 of 209 hotels in Playa del Carmen
           
          Rooms
          9 Jul10 Jul
          |
          1 room, 2 adults, 0 children
          Standard Room

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          Standard Room

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          Write a Review
          Reviews (6,249)
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          1 - 5 of 6,249 reviews

          Reviewed 2 days ago

          We traveled with our 2 kids (24 and 21) and their significant others. From start to finish we had an amazing trip. So much to do and always acton at the main pool but if you want quiet there is a pool for that too....More

          Thank warmth26
          Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded yesterday

          Greetings, warmth26 Thank you for taking the time to detailed your excellent review. I'm very happy to read about your amazing experience and be sure that I'll share your kind words with the rest of the band members in order to carry on delivering authentic...More

          Reviewed 4 days ago via mobile

          The staff were all very nice, our room was spotless, and they went above and beyond in every aspect. We sat on the beach, danced, ate, drank, & relaxed. Honestly you could spend a week just enjoying this resort. It's like taking a piece of...More

          Thank kylamills0831
          Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded 3 days ago

          Thank you so much for your perfect 5 stars review kylamills0831! Knowing how and incredible experience you had here makes us really happy! All of our Band Members were thrilled to read your review as it is our goal to make sure each and every...More

          Reviewed 4 days ago via mobile

          Unusual to be able to give 2 ratings to the same hotel. But yes it's possible here. Previous reported earlier this week under Quality Hotel With That Rock Star Twist. Room 5228 reporting back for duty. Sooo much better than Yeovil UKMore

          Thank MartynP2
          Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded 3 days ago

          Dear MartynP2, Thank you so much for your rockin review' Knowing how and incredible experience you had here makes us really happy! All of our Band Members were thrilled to read your review as it is our goal to make sure each and every one...More

          Reviewed 4 days ago

          One of the best resorts in all of Mexico we have stayed here five times now and love it more every time. The staff is so friendly and helpful, the food is absolutely terrific, and the pool time activities are exceptional!!More

          Review collected in partnership with this hotel
          Thank pauli366
          Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded 3 days ago

          Dear pauli366, On behalf of Hard Rock Hotel Riviera Maya I would like to thank you for taking the time to share rockin review! Your opinion is very important to us since we strive to create authentic experiences that Rock! We hope to see you...More

          Reviewed 4 days ago

          From the minute we walked it we felt at home. Our vacation planner, Lucelly, made sure all our excursions were in place and answered any questions we had about our stay. The entertainment staff was engaging, friendly and made sure everyone had fun with all...More

          Thank Momof3WonderfulKids
          Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded 3 days ago

          Dear guest, We were honored you rocked out with us! From the awesome entertainment selection to our team of Rock Stars, we strive to create an experience that truly rocks. Thank you for the stellar five-star review, we look forward to welcoming you back again...More

          Hard Rock Hotel Riviera Maya
          8,961 reviews
          #3 of 17 hotels in Puerto Aventuras
           
          Grand Velas Riviera Maya
          3,040 reviews
          #3 of 209 hotels in Playa del Carmen
           
          Iberostar Grand Hotel Paraiso
          5,764 reviews
          #1 of 11 hotels in Playa Paraiso
           
          The Royal Playa del Carmen
          15,725 reviews
          #12 of 209 hotels in Playa del Carmen
           
          About
          Awards & Recognition
          Travellers' Choice2017 Winner
          GreenLeadersGold level
          Certificate of Excellence
          Amenities
          • Top amenities
          • Pool
          • Room Service
          • Restaurant
          • Fitness Centre with Gym / Workout Room
          • Beachfront
          • Bar/Lounge
          • Breakfast included
          • Free Parking
          • Spa
          • Free High Speed Internet ( WiFi )
          • Hotel Amenities
          • Room Service
          • Meeting Rooms
          • Breakfast included
          • Dry Cleaning
          • Children Activities (Kid / Family Friendly)
          • Shuttle Bus Service
          • Free Parking
          • Airport Transportation
          • Business Centre with Internet Access
          • Concierge
          • Banquet Room
          • Laundry Service
          • Multilingual Staff
          • Room amenities
          • Air Conditioning
          • Minibar
          • Things to do
          • Pool
          • Restaurant
          • Fitness Centre with Gym / Workout Room
          • Tennis Court
          • Bar/Lounge
          • Hot Tub
          • Spa
          Details
          • Price range
          • US$355 - US$634 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #1 Spa Hotel in Puerto Aventuras
          • #1 On the Beach Hotel in Puerto Aventuras
          • #1 Luxury Hotel in Puerto Aventuras
          • #1 Top resorts Hotel in Puerto Aventuras
          • #5 Family Hotel in Puerto Aventuras
          • #8 Business Hotel in Puerto Aventuras
          • #9 Romantic Hotel in Puerto Aventuras
          • Room types
          • Suites ,
          • Accessible rooms ,
          • Non-Smoking Rooms
          • Number of rooms
          • 577
          • Reservation Options
          • TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Hotels.com, Hotwire, BookIt.com, Orbitz, TravelUp, TripOnline SA, Cancelon, Hotel.de and Priceline so you can book your Heaven at the Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Mexico >
          • Yucatan Peninsula >
          • Quintana Roo >
          • Riviera Maya >
          • Puerto Aventuras
          • Also Known As
          • Aventura Hotel Palace ,
          • Aventura Hotel Puerto Aventuras ,
          • Mayan Riviera Palace ,
          • Adventure Spa Palace ,
          • Hotel Mayan Palace ,
          • Adventura Spa Palace ,
          • Aventura Palace Spa ,
          • Aventura Spa Palace Riviera Maya ,
          • Aventura Spa Palace Resort ,
          • Aventura Spa Palace Mexico
          Add Photo Photos
          Traveller (5840)
          Pool & Beach (1143)
          Room & Suite (856)
          Dining (290)
          Hotel & Grounds (3867)
          Business Centre & Event Rooms (56)
          Bathroom (43)
          Family and Play Areas (19)
          Nearby
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          Hard Rock Hotel Riviera Maya
          8,961 reviews
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          Catalonia Yucatan Beach
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          Nearby Restaurants
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          Bellavista
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          Nearby Attractions
          CEDAM Museum
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          Fatima Bay
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          Questions & AnswersAsk a question
          Christine F
          How old is this resort that is adult only side? Also do you offer to upgrade to a preferred?
          21 June 2017|
          Answer Show all 4 answers
          Response from Mara J | Property representative |
          Adult side 18+, the upgrade are subject to availability.
          1
          Vote
          Google Translation
          Kimmiechi
          Just booked 6 nights through Southwest vacations. How many resort credits will I be getting and what can they be used towards?
          14 June 2017|
          Answer
          Response from Mara J | Property representative |
          RESORT CREDITS can be used towards selected tours, golf, spa and beauty salon services, romantic and special dinner events, upgraded wine selection at restaurants, photo packages.
          0
          Votes
          Google Translation
          Waynedrummond43
          Has anyone got an email for Mara J Property representative
          12 June 2017|
          Answer Show all 3 answers
          Response from Mara J | Property representative |
          Hello, I sent you a inbox message. I remain at your service
          0
          Votes
          Google Translation
          Room Tips
          "Rooms in building 2, 3, and 4 on Heaven side are all good"
          Read review
          "If you upgrade to the concierge level you are guaranteed a king size bed and an ocean view."
          Read review
          "Don't bother with the tv. Bed very comfy"
          Read review
          "DO NOT upgrade, Too expensive and MOST rooms are exactly alike SMALL"
          Read review
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