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Heaven at the Hard Rock Hotel Riviera Maya

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Traveller (6431)
Pool & Beach (1204)
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Ratings and reviews
Travellers' Choice2018 Winner
  • Excellent73%
  • Very good17%
  • Average5%
  • Poor3%
  • Terrible2%
Travellers talk about
“hard rock”(652 reviews)
“our honeymoon”(465 reviews)
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What's included
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
4 Star Hotel
A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight...
Offers from Heaven at the Hard Rock Hotel Riviera Maya
Offers & Announcements: 40% off room rate
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Location and contact
Calle Carretera Federal Km 72, Puerto Aventuras 77710, Mexico
Hotel website
29.1 km to Cozumel Airport
43 restaurants are within a 2 km radius
View nearby attractions and restaurants
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Reviews (7,065)
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5,409 results
Traveller rating
3,508
1,107
355
253
186
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3,508
1,107
355
253
186
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All reviewsaventura spa palacehard rockour honeymoonmoon palacehydrotherapy roomspa treatmentsfishtime sharesteakmartini barhydrotherapy areaplaya del carmenresort creditobstacle courseman made lagoonmayan coffeepublic relations
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1 - 5 of 5,409 reviews
Reviewed today

We booked in to the Rock Royalty Suite but it was really just a room with a bathtub in it. We weren't fans of the decor. It just seems so 90's and dated. We had a side ocean view but the BA site said it...More

Thank Jenniflowerweddings
Hotel's Favourite
Reviewed 28 February 2018

Friendly and accommodating staff throughout the hotel. The best dining of any all-inclusive resorts we've visited. You must visit Freda's Mexican restaurant with incredible Mayan influenced foods and the French restaurant was wonderful as well. Try the Mayan coffee...it's a show!More

Review collected in partnership with this hotel
2  Thank Kevin C
Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded 1 March 2018

Hello Kevin C, Thank you for the excellent review on TripAdvisor for the Hard Rock Hotel Riviera Maya. We are delighted to hear that you had a great stay and enjoyed the dining experience.Thank you for the positive comments about our rockers. We strive to...More

Reviewed yesterday via mobile

We have just enjoyed a fab 8 nights here and loved every second! Loved everything about this resort. We travelled to Riviera Maya for our 10th Anniversary and the Heaven at the Hard Rock did not disappoint! They had our room decorated and left up...More

Thank Marie L
Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera MayaResponded yesterday

Hello Marie, Thank you for sharing your excellent review, I'm happy to read this was a fantastic anniversary trip for you both and loved every second of it!. Likewise and with great pleasure I'll share your kind words with the rest of the band and...More

Reviewed 4 days ago

We've taken many trips to this area, and the first thing we noticed was the lobbies and bar areas being more enclosed and air conditioned than other resorts we've been at. There was little to no wait upon check in, and they actually had a...More

1  Thank carnbravila
Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera MayaResponded 3 days ago

Hello carnbravila, Wow! Thank you for your detailed review. We are glad to know that you and your family lived the Rock Star experience at the fullest. Be sure that all our band members will know about your comments. This kind of feedback encourage us...More

Reviewed 4 days ago

Hotel is beautiful, serve well, food great. However lock away your valuables because I loose my diamond ring in my room. Go out for dinner comes back the ring is gone. I will never visit that hotel again and I do not recommend. NOT SAFE...More

Thank zeenakarim
Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera MayaResponded 4 days ago

Dear zeenakarim, Thank you for sharing your comments I understand part of your belongings were misplaced while on vacation, One of our agents is already in contact with you and conducting a proper investigation regarding this matter, you will get contacted again to follow up...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Beachfront
Bar/Lounge
Breakfast included
Free Parking
Spa
Hotel Amenities
Room Service
Wheelchair Access
Meeting Rooms
Breakfast included
Dry Cleaning
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Free Parking
Airport Transportation
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Tennis Court
Bar/Lounge
Hot Tub
Spa
Adult pool
Outdoor pool
Details
Price range
US$298 - US$761 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Puerto Aventuras
#1 On the Beach Hotel in Puerto Aventuras
#1 Top resorts Hotel in Puerto Aventuras
#2 Spa Hotel in Puerto Aventuras
#4 Family Hotel in Puerto Aventuras
#8 Business Hotel in Puerto Aventuras
#9 Romantic Hotel in Puerto Aventuras
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$298 - US$761 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Puerto Aventuras
#1 On the Beach Hotel in Puerto Aventuras
#1 Top resorts Hotel in Puerto Aventuras
#2 Spa Hotel in Puerto Aventuras
#4 Family Hotel in Puerto Aventuras
#8 Business Hotel in Puerto Aventuras
#9 Romantic Hotel in Puerto Aventuras
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (6431)
Pool & Beach (1204)
Room & Suite (970)
Dining (325)
Amenities (120)
Business Centre & Event Rooms (61)
Family and Play Areas (20)
Questions & Answers
Ask a question
chl0epr
16 July 2018|
AnswerShow all 4 answers
Response from Ariadne B | Property representative |
Hi chl0epr, At our property, we have two sides: Heaven (Adults only) and Hacienda (Family). You can go to both properties and enjoy any of the restaurants but kids are not allowed in Heaven. There is a golf cart that can... More
0
Votes
Google Translation
sirhc2017
21 June 2018|
Answer
Response from Traci G | Reviewed this property |
Nope. Only opening up to families in high season.
0
Votes
Room Tips
"I didn't think the suite was anything to write home about. It was loud with people walking in the..."
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"1100 building was on the far end of the Heaven side, but not too far to walk to everything in my opinion."
Read review
"unsafe I lost my diamond ring"
Read review
"caribbean ocean view 2nd floor"
Read review
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