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03/09/2017 04/09/2017
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    Heaven at the Hard Rock Hotel Riviera Maya

    Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico
    Hotel website
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    Best prices for your stay
    03/09/2017 04/09/2017
    US$450
    US$374
    SAVE US$76
    US$450
    US$450
    Traveller (5899)
    Pool & Beach (1153)
    Room & Suite (857)
    Overview
    • Excellent72%
    • Very good18%
    • Average5%
    • Poor3%
    • Terrible2%
    Travellers talk about
    “hard rock” (604 reviews)
    “our honeymoon” (452 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Housekeeping
    Shuttle Bus Service
    Private Balcony
    4.5 Star Hotel
    All hotel details
    Offers from Heaven at the Hard Rock Hotel Riviera Maya
    Special Price: 40% off room rate
    Deals (13)
    3 Sep4 Sep
    |
    1 room, 2 adults, 0 children
    • Deluxe Gold Pure King Heaven - All-Inclusive
      US$450US$374
      View Deal
    • Deluxe Gold, two double beds (Free breakfast, Free parking, Free WiFi)
      US$450
      View Deal
    • Deluxe Gold, two double beds
      US$450
      View Deal
    View all 13 deals from US$374
    Catalonia Royal Tulum
    7,129 reviews
    #2 of 4 hotels in Xpu-Ha
     
    Hard Rock Hotel Riviera Maya
    9,366 reviews
    #3 of 17 hotels in Puerto Aventuras
     
    Porto Bello Private Residence Club
    52 reviews
    #16 of 17 hotels in Puerto Aventuras
     
    Paamul Hotel
    180 reviews
    #141 of 211 hotels in Playa del Carmen
     
    Write a Review
    Reviews (6,340)
    Traveller rating
    Traveller type
    Time of year
    Language
    • More languages

    1 - 5 of 4,980 reviews

    Reviewed 2 days ago

    What a place! This hotel made our honeymoon, the staff were superb, the entertainment was brilliant! We had such a great time, relaxing, partying, eating drinking everything was excellent! Thank you so so much! We will return!

    Review collected in partnership with this hotel
    Thank cwainman86
    Reviewed 3 days ago

    We just spent a week at the Heaven. It was truly an amazing vacation experience. Antonio, our concierge was there with us from start to finish helping to plan meals, excursions and share his knowledge of the resort and Mexico itself. David worked with us...More

    Thank carolynroten
    Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded 2 days ago

    Hello carolynroten! We were honored you rocked out with us! From the awesome music selection to our team of Rock Stars, we strive to create an experience that truly rocks. Thank you for the stellar five-star review, we look forward to welcoming you back again...More

    Reviewed 3 days ago

    We had a slight problem at check in ,that they took care of right away.Excellent service at bars, restaurants, room service. They even help u get chairs around pool that people left towels on for hrs.More

    Review collected in partnership with this hotel
    Thank chuck23sports
    Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded 2 days ago

    Hello rocker! Thank you so much for take the time to give us your experience, your comments are much appreciated. I'm pleased to read that you have enjoyed most of your experience at our resort. However, there are a few points that require our attention...More

    Reviewed 4 days ago

    Would defiantly recommend this hotel the service was impeccable, the staff where attentive and friendly, Brandon at pool side gets a specials thanks but to be honest if I could remember all the names I would list them all, we will be returning, possibly next...More

    Review collected in partnership with this hotel
    Thank davidgavin2016
    Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded 3 days ago

    Dear davidgavin2016, We were honored you rocked out with us! From the awesome music selection to our team of Rock Stars, we strive to create an experience that truly rocks. Thank you for the stellar five-star review, we look forward to welcoming you back again...More

    Reviewed 4 days ago

    Amazing place. The concierge, Angel, was extremely helpful in helping me coordinate my proposal to my now fiancée. Staff was very pleasant and attentive to all of our needs. Already planning on going back.More

    Review collected in partnership with this hotel
    Thank adelacruz19
    Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded 3 days ago

    Thank you for your rockin review, adelacruz19! We were honored you rocked out with us! From the awesome music selection to our team of Rock Stars, we strive to create an experience that truly rocks. We look forward to welcoming you back again soon. Rock...More

    Catalonia Royal Tulum
    7,129 reviews
    #2 of 4 hotels in Xpu-Ha
     
    Hard Rock Hotel Riviera Maya
    9,366 reviews
    #3 of 17 hotels in Puerto Aventuras
     
    Porto Bello Private Residence Club
    52 reviews
    #16 of 17 hotels in Puerto Aventuras
     
    Paamul Hotel
    180 reviews
    #141 of 211 hotels in Playa del Carmen
     
    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Bar/Lounge
    • Breakfast included
    • Free Parking
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Meeting Rooms
    • Breakfast included
    • Dry Cleaning
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Free Parking
    • Airport Transportation
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Tennis Court
    • Bar/Lounge
    • Hot Tub
    • Spa
    Details
    • Price range
    • US$333 - US$742 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Top resorts Hotel in Puerto Aventuras
    • #1 Spa Hotel in Puerto Aventuras
    • #1 On the Beach Hotel in Puerto Aventuras
    • #1 Luxury Hotel in Puerto Aventuras
    • #5 Family Hotel in Puerto Aventuras
    • #8 Business Hotel in Puerto Aventuras
    • #9 Romantic Hotel in Puerto Aventuras
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 577
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Orbitz, BookIt.com, Expedia, TravelUp, Booking.com, Travelocity, Cancelon, TripOnline SA, Hotwire, HotelsforEveryone and Cheap Tickets so you can book your Heaven at the Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Puerto Aventuras
    • Also Known As
    • Aventura Hotel Palace ,
    • Aventura Hotel Puerto Aventuras ,
    • Mayan Riviera Palace ,
    • Adventure Spa Palace ,
    • Hotel Mayan Palace ,
    • Adventura Spa Palace ,
    • Aventura Palace Spa ,
    • Aventura Spa Palace Riviera Maya ,
    • Aventura Spa Palace Resort ,
    • Aventura Spa Palace Mexico
    Add Photo Photos
    Traveller (5899)
    Pool & Beach (1153)
    Room & Suite (857)
    Dining (290)
    Hotel & Grounds (3919)
    Business Centre & Event Rooms (56)
    Bathroom (43)
    Family and Play Areas (19)
    Nearby
    Porto Bello Private Residence Club
    52 reviews
    1.89 km away
     
    Hard Rock Hotel Riviera Maya
    9,366 reviews
    .09 km away
     
    Catalonia Royal Tulum
    7,129 reviews
    5.43 km away
     
    Paamul Hotel
    180 reviews
    2.58 km away
     
    Nearby Restaurants
    Hard Rock Hotel Riviera Maya, El Toro
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    Latitude 20
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    Bellavista
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    Pelican Point Restaurant & Bar
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    Nearby Attractions
    CEDAM Museum
    44 reviews
    1.21 km away
    Fatima Bay
    31 reviews
    1.53 km away
    Dolphinaris Riviera Maya Park
    1,592 reviews
    1.10 km away
    Akumal Bay Dive Center
    80 reviews
    1.07 km away
    Ask a question
    Questions & Answers
    Pamela R
    22 August 2017|
    AnswerShow all 9 answers
    Response from Mara J | Property representative |
    Hello Pam, I have shared with you the email address from our Vacation Planners team. I kindly ask you verify your TA Messages Regards,
    0
    Votes
    Google Translation
    Pamela R
    22 August 2017|
    AnswerShow all 2 answers
    Response from Mara J | Property representative |
    Hello Pamela R, We would like to share with you that Mexican laws require all liquor bottles, wine or beer that enters the hotel to have the proper codes, seals and stamps, and these federal laws are enforced by the Mexico... More
    1
    Vote
    Google Translation
    Kayla T
    21 August 2017|
    AnswerShow all 4 answers
    Response from Mara J | Property representative |
    Friday (Heaven side) Thursday (Hacienda side) *Foam parties are subject to change
    0
    Votes
    Google Translation
    Room Tips
    "Room was fab, we had a sky terrace with private jacuzzi. Just lovely!"
    Read review
    "We had 2 18 year olds with us, and we LOVED being on the adults-only section. We had access to he Hacienda..."
    Read review
    "Ocean view and upper floors"
    Read review
    "Gold room was good!"
    Read review
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