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11/06/2017 12/06/2017
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    Heaven at the Hard Rock Hotel Riviera Maya

    Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico
    Hotel website
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    Savings alert: 10% below average rate
    Best prices for your stay
    11/06/2017 12/06/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          US$453
          US$330
          Great Deal
          US$453
          US$453
          Traveller (5813)
          Pool & Beach (1140)
          Room & Suite (853)
          Hard Rock Hotel Riviera Maya
          8,754 reviews
          #3 of 17 hotels in Puerto Aventuras
           
          Grand Velas Riviera Maya
          2,990 reviews
          #3 of 214 hotels in Playa del Carmen
           
          Iberostar Grand Hotel Paraiso
          5,720 reviews
          #1 of 11 hotels in Playa Paraiso
           
          Barcelo Maya Palace
          5,985 reviews
          #6 of 17 hotels in Puerto Aventuras
           
          Overview
          • Excellent69%
          • Very good18%
          • Average5%
          • Poor4%
          • Terrible2%
          Travellers talk about
          “hard rock” (580 reviews)
          “our honeymoon” (450 reviews)
          Free Wifi
          Free Parking
          Breakfast included
          Air Conditioning
          Beachfront
          Pool
          Non-Smoking Hotel
          Restaurant
          Airport Transportation
          Room Service
          Suites
          Poolside Bar
          Fitness centre
          Concierge
          Spa
          Wheelchair Access
          Business Centre
          Dry Cleaning
          Tennis Court
          Butler Service
          Shuttle Bus Service
          Private Balcony
          4.5 Star Hotel
          All hotel details
          Offers from Heaven at the Hard Rock Hotel Riviera Maya
          Offers & Announcements: 40% off room rate
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          Hard Rock Hotel Riviera Maya
          8,754 reviews
          #3 of 17 hotels in Puerto Aventuras
           
          Grand Velas Riviera Maya
          2,990 reviews
          #3 of 214 hotels in Playa del Carmen
           
          Iberostar Grand Hotel Paraiso
          5,720 reviews
          #1 of 11 hotels in Playa Paraiso
           
          Barcelo Maya Palace
          5,985 reviews
          #6 of 17 hotels in Puerto Aventuras
           
          Rooms
          11 Jun12 Jun
          |
          1 room, 2 adults, 0 children
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          Standard Room

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          Write a Review
          Reviews (6,210)
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          1 - 5 of 6,210 reviews

          Reviewed 3 days ago via mobile

          Stayed here over Xmas with my girlfriend. First time in Mexico and was expecting good things from the Hard Rock brand. What was good: Room was nice - clean, well decorated. Nice minibar selection and in room liquor. Beds slightly firm but comfortable. Beach -...More

          Thank joekerr23
          Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera Maya

          Dear joekerr23, I would like to thank you for sharing your opinion with us.I really regret your dissatisfaction and on behalf of Hard Rock Hotel Riviera Maya; I offer you the most sincere apologies for have fallen short to your expectations. We would like to...More

          Reviewed 4 days ago via mobile

          Isra the chef at Zen Restaurant was unbelievable! So talented. Been to many hibachi restaurants before but he out shined them all! Wow! So talented. Ask for his table!!!! You can tell he's spent a lot of time perfecting his talent!!!More

          1  Thank Diana T
          Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya

          Dear Diana T, Thank you for the rockin' review. Our Rockstar team goes above and beyond to bring the spirit of rock ‘n’ roll alive in each and every guest interaction and I am glad to hear you felt just that during your stay with...More

          Reviewed 4 days ago via mobile

          Wonderful place to vacation as family or couples. Restaurants are excellent. Variety of choices. Great place to pamper yourself. Great massages and facials. Great entertainment also. We recommend it.👍More

          Thank Maybalarco39
          Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya

          Thank you for the rockin’ review, Maybalarco39. We are delighted that you had a fantastic vacation and feel the great service from our staff. We would love to roll out the red carpet for you again in the near future. Cordially, Jan Hundrieser General Manager...More

          Reviewed 4 days ago via mobile

          Loved the Heaven side! Rooms are beautiful! Great nightclub with pool and hot tubs! Beach has more sand and is really nice! They wait on you hand and foot and the service never stops! Love the upgrades here! Spa is wonderful! The only complaint was...More

          Thank Wendy32413
          Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya

          Thank you for the excellent review Wendy32413. We are delighted to hear that you had a great stay and enjoyed the upgrade. Thank you for the positive comments about our rooms. We strive to create one of a kind experiences for our guests. Hope to...More

          Reviewed 5 days ago

          The resort is beautiful, the rooms are spacious with large balconies, grounds maintained to perfection, resturants are fantastic with a varied selection of food, the staff is absolutely the best out of all of the Hard Rock resorts. If you want a really nice vacation...More

          Thank William M
          Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya

          Thank you so much for your perfect 5 stars review William M! Knowing how and incredible experience you had here makes us really happy! All of our Band Members were thrilled to read your review as it is our goal to make sure each and...More

          Hard Rock Hotel Riviera Maya
          8,754 reviews
          #3 of 17 hotels in Puerto Aventuras
           
          Grand Velas Riviera Maya
          2,990 reviews
          #3 of 214 hotels in Playa del Carmen
           
          Iberostar Grand Hotel Paraiso
          5,720 reviews
          #1 of 11 hotels in Playa Paraiso
           
          Barcelo Maya Palace
          5,985 reviews
          #6 of 17 hotels in Puerto Aventuras
           
          About
          Awards & Recognition
          Travellers' Choice2017 Winner
          GreenLeadersGold level
          Certificate of Excellence
          Amenities
          • Top amenities
          • Pool
          • Room Service
          • Restaurant
          • Fitness Centre with Gym / Workout Room
          • Beachfront
          • Bar/Lounge
          • Breakfast included
          • Free Parking
          • Spa
          • Free High Speed Internet ( WiFi )
          • Hotel Amenities
          • Room Service
          • Meeting Rooms
          • Breakfast included
          • Dry Cleaning
          • Children Activities (Kid / Family Friendly)
          • Shuttle Bus Service
          • Free Parking
          • Airport Transportation
          • Business Centre with Internet Access
          • Concierge
          • Banquet Room
          • Laundry Service
          • Multilingual Staff
          • Room amenities
          • Air Conditioning
          • Minibar
          • Things to do
          • Pool
          • Restaurant
          • Fitness Centre with Gym / Workout Room
          • Tennis Court
          • Bar/Lounge
          • Hot Tub
          • Spa
          Details
          • Price range
          • US$364 - US$711 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #1 On the Beach Hotel in Puerto Aventuras
          • #1 Top resorts Hotel in Puerto Aventuras
          • #1 Spa Hotel in Puerto Aventuras
          • #1 Luxury Hotel in Puerto Aventuras
          • #5 Family Hotel in Puerto Aventuras
          • #8 Business Hotel in Puerto Aventuras
          • #9 Romantic Hotel in Puerto Aventuras
          • Room types
          • Suites ,
          • Accessible rooms ,
          • Non-Smoking Rooms
          • Number of rooms
          • 577
          • Reservation Options
          • TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Hotwire, BookIt.com, Travelocity, Orbitz, TravelUp, Cancelon, Cheap Tickets, HotelsClick, TripOnline SA and Hotel.de so you can book your Heaven at the Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Mexico >
          • Yucatan Peninsula >
          • Quintana Roo >
          • Riviera Maya >
          • Puerto Aventuras
          • Also Known As
          • Aventura Hotel Palace ,
          • Aventura Hotel Puerto Aventuras ,
          • Mayan Riviera Palace ,
          • Adventure Spa Palace ,
          • Hotel Mayan Palace ,
          • Adventura Spa Palace ,
          • Aventura Palace Spa ,
          • Aventura Spa Palace Riviera Maya ,
          • Aventura Spa Palace Resort ,
          • Aventura Spa Palace Mexico
          Add Photo Photos
          Traveller (5813)
          Pool & Beach (1140)
          Room & Suite (853)
          Dining (288)
          Hotel & Grounds (3849)
          Business Centre & Event Rooms (56)
          Bathroom (42)
          Family and Play Areas (19)
          Nearby
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          Nearby Restaurants
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          Nearby Attractions
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          Questions & AnswersAsk a question
          gillella84
          Can anyone help with which drinks are available on draught? Coming on honeymoon on 5 weeks and other half isn't a big sol/dos fan... Any help greatly appreciated
          27 May 2017|
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          Stu M
          Is anybody able to provide me with an email address for the hotel? I will be on honeymoon with my Wife when visiting in July and was hoping to make some special requests. Also if anyone has any recommendations for honeymooners at this resort that would be great. Thanks
          25 May 2017|
          Answer Show all 2 answers
          Response from Paul R | Reviewed this property |
          I submitted a form through the contact us section of the website.. I told them it was our honeymoon and they couldn't have done more. Decorated the room, the organised us a in room romantic meal and ran our bath with rose... More
          1
          Vote
          anniet66
          How much are the cabanas to rent for the day? We come Saturday do we need to arrange ahead of schedule?
          23 May 2017|
          Answer Show all 3 answers
          Response from Mara J | Property representative |
          It's my pleasure assisting you. Inbox me I could provide you the email address of our Vacation Planners staff in order to make your reservation.
          0
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          Google Translation
          Room Tips
          "All rooms are equally good in my opion"
          Read review
          "some 3rd floor rooms have hot tub on roof to watch the stars..."
          Read review
          "We were in Building 3 in Heaven, and it was always pretty quiet."
          Read review
          "Upgraded suite with Jacuzzi on the roof."
          Read review
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