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Heaven at the Hard Rock Hotel Riviera Maya

Travellers' Choice award winner
GreenLeadersGold level
14/05/2017 15/05/2017
1 room 2 adults 0 children
US$521*
US$383*
Great Deal
US$453*
US$453*
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Heaven at the Hard Rock Hotel Riviera Maya
Heaven at the Hard Rock Hotel Riviera Maya
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6,146 Reviews from our TripAdvisor Community

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Showing 4,849: English reviews
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Playa del Carmen, Mexico
Reviewed 2 days ago NEW

One might think that you can't go wrong if you stay in a HR Hotel. Well, one's wrong! I am lucky I have traveled to a lot of hotels in the area, because my boyfriend and I (since we live in Playa del Carmen) like to try as many hotels as we can. So let's be objective about it: PROS:...

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Helpful?
Thank Andrea F
Rahway, New Jersey
Reviewed 2 days ago NEW

Good Resort – Bad timing for Adult travel We stayed at H.R. Heaven from 4/4/17 – 4/17/17. We have stayed here many times before under both Palace and now H.R... This is an older resort and although H.R. has redecorated, some rooms are still in need of repair. We had to call several times to get things fixed. The staff...

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Helpful?
Thank gcien
Rio de Janeiro, Brazil
Reviewed 2 days ago NEW

The service is not what could be expected of a Hard Rock. The service is terrible, from sending clothes to be ironed to getting them back is a nightmare, no one takes responsibility but the client. Food is nothing to write home about: buffets or "gourmet restaurants" I would call them themed restaurants.

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Helpful?
Thank Latintravelervic
Manorville, New York
Reviewed 4 days ago NEW

First let me say that I had two of the best waiters at Ciao and we continued to sit in their section. Adanoy and Javier Dzib. All the staff at the Hotel were amazing, but these two were our favorites! They took great care of us when we needed something. One of my friends needed Gluten free and these guys...

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Helpful?
Thank frodo936
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear guest, Wow! Thank you so much for your wonderful comments. We are pleased to know we fulfilled our goal at giving you the Rock Star experience. It is gratifying to receive such comments as a vote of satisfaction, we are working hard to meet our high standards in quality and we feel really happy and proud to see that...

Reviewed 4 days ago NEW

3rd time at Hard Rock Heaven section in last 18 months. We used to always go to the Hard Rock in Punta Cana - but the Riviera Maya one has captured our hearts. Staff - Service - Cleanliness - Food - all top notch and impeccable. There are so many people we wish we could personally thank, but they are...

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Helpful?
1Thank Shane K
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear Shane K, Thank you for the rockin' review. Our Rockstar team goes above and beyond to bring the spirit of rock ‘n’ roll alive in each and every guest interaction and I am glad to hear you felt just that during your stay with us. We hope that we can welcome you back again soon for another rockin’ stay....

Riviera Maya, Mexico
Reviewed 5 days ago NEW

The Hard Rock Rivera Maya is SO much fun!!!!! The food was AMAZING! Zen is my favorite restaurant! Service was very nice, only at the steak house on the Heven side was very slow. Gerry is really fun! And Mimi was very fun too!!! I give this place 5 out of 5 stars!🌟🌟🌟🌟🌟 The shows at night are amazing too!!!!...

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Helpful?
Thank Jozlynn G
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear Jozlynn G, Thank you for the rockin' review. We are thrilled you and your family were able to take the time to enjoy Hard Rock Hotel Riviera Maya. Our Rockstar team goes above and beyond to bring the spirit of rock ‘n’ roll alive in each and every guest interaction and I am glad to hear you felt just...

Reviewed 6 days ago NEWvia mobile

I came here with my family and the service was great, friendly employee and staff, we met Jerry and pepe le pew around the pool, those entertainers really put the rock in Hard Rock, they showed us a great time with ping pong pool soccer everything there is to imagine, great place to stay and we will surely visit again...

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Helpful?
Thank Adam M
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear Adam M, We are thrilled to know that you spent such an amazing time with us. We are delighted to read your positive and touchy comments, that make us grow up in our outstanding service and warmness that make us different. We warmly welcome you back to indulge in an unforgettable experience with us. Rock On! Jan Hundrieser General...

Montreal, Canada
Reviewed 6 days ago NEW

First of all the service is unexplainable how amazing it is the workers are always running around it does not take more than 3 minutes for someone to serve you from Armando the pool waiter to slash victor on the beach to gabi in entertainment everyone we met was friendly and smiley then comes the food which is everywhere anytime...

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Helpful?
Thank 404mariap
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear guest, It’s so great to hear that we have met your expectations, here at Hard Rock Hotel Riviera Maya, is a blasting experience to know that you were treated wonderfully, you are already a true Rock stars of this stage, the most exciting feeling is your satisfaction and we love to hear your loving comments. Therefore we hope you...

Reviewed 1 week ago NEWvia mobile

What can i say about this place? The food is fantastic! Drinks are great and there when required or wished upon, but its the staff and brand that makes it. This was our first stay at a hard rock resort and have to say it wont be our last, they really care about their guests and any problems that turn...

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Helpful?
Thank Jonathan D
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear Jonathan D, Thank you so much for your great review. It looks you could take full advantage of what we have to offer. We are happy to read your positive and touchy comments, that make us grow up in our outstanding service and warmness that make us different. We are ready to roll out the red carpet for you...

Birmingham, Alabama
Reviewed 1 week ago via mobile

Went on a corporate sponsored trip, and was utterly disappointed in a multitude of things: 1. The food was atrocious. I understand all-inclusive resorts aren't going to be Michelin star restaurants, but the food selection looked like it belonged somewhere in between a gas station and a dog kennel. They have 5 or 6 different restaurants, all serving some version...

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Helpful?
1Thank FeedMeDeliciousFood
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear guest, We would like to offer our deepest apologies for the trouble you had to experience with Hard Rock Riviera Maya. We would like to change your perception of our service as it is our main goal to achieve your satisfaction with the epic service that sets us apart. I will have one of our specialists contacting you to...

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. ... more   less 

Additional Information about Heaven at the Hard Rock Hotel Riviera Maya

Address: Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: RM1,584 - RM3,224 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heaven at the Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 577
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotwire, Travelocity, Hotels.com, BookIt.com, Orbitz, TravelUp, HotelsClick, Booking.com, TripOnline SA, getaroom.com and HotelQuickly so you can book your Heaven at the Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Aventura Hotel Palace
Aventura Hotel Puerto Aventuras
Mayan Riviera Palace
Adventure Spa Palace
Hotel Mayan Palace
Adventura Spa Palace
Aventura Palace Spa
Aventura Spa Palace Riviera Maya
Aventura Spa Palace Resort
Aventura Spa Palace Mexico
Hotel Style:
#1 On the Beach Hotel in Puerto Aventuras
#1 Top resorts Hotel in Puerto Aventuras
#1 Spa Hotel in Puerto Aventuras
#1 Luxury Hotel in Puerto Aventuras
#5 Family Hotel in Puerto Aventuras
#8 Business Hotel in Puerto Aventuras
#9 Romantic Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Heaven at the Hard Rock Hotel Riviera Maya staff and other travellers.
193 questions
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Questions? Get answers from Heaven at the Hard Rock Hotel Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Buildings 1 & 2 quiet side but long walk to restaurants. 3&4 close to lobby and restaurants but pool noise, loud music.”
gcien, 28 Apr 2017 | Read review
“Honestly any room you pick is great !!”
frodo936, 26 Apr 2017 | Read review
“if you are looking for relaxation go all inclusive”
508allenm, 22 Apr 2017 | Read review
“All of the rooms are about the same. Closest to the lobbies, Heaven section Bld 3 & Hacienda Section Blds 7 & 8.”
BruceK718, 20 Apr 2017 | Read review
“Building #1 is the quiet side but furthest away from the main areas.”
mikebY4365SJ, 15 Apr 2017 | Read review
5 of 5
Bookit.com
US$383* /night
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Hotwire.comUS$453
TravelocityUS$453
travelup.comUS$521
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*Disclaimer
Prices are for 1 room, 2 adults
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