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Heaven at the Hard Rock Hotel Riviera Maya

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Heaven at the Hard Rock Hotel Riviera Maya
Heaven at the Hard Rock Hotel Riviera Maya
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6,015 Reviews from our TripAdvisor Community

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Showing 4,780: English reviews
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Orlando, Florida
Reviewed yesterday NEW

We spent a wonderful week in Heaven, the adults only side of this resort, but had access to the Hacienda side (family) as well. A short walk along the beach, or a quick tram ride out front. Beautiful resort with a very unique beach area which is more like a protective cove surrounded by rocks. The water is crystal clear...

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Helpful?
Thank mikemichmor
Reviewed yesterday NEWvia mobile

This is our second time coming to this resort and we continue be amazed! The service is second to none... Jazhiel is THE epitome of outstanding service. He goes above and beyond to take care of our every need and always with a smile. Thanks Jaz for being great at what you do and loving it... it makes our stay...

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Thank Christopher H
Reviewed yesterday NEWvia mobile

This our favorite resort. Every time we come we are blown away by the service we receive. Jazhiel, Cheeks, Daniella, Luis, and Damian are unbelievable. Jazhiel always goes out of his way to take care of his members. He makes the vacation! Do not lose him or Cheeks or you will have upset members!

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Thank Paul X
Reviewed yesterday NEWvia mobile

We have had an amazing experience and the level of service we've had from our fabulous Butlers Jaz and Luis, our wonderful server Cheeks in our cabanas to the top notch service in all the restaurants. This hotel is a definite must for a vacation destination. A huge thank you to everyone for an experience of a lifetime.

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Thank Audrea B
Tampa, Florida
Reviewed yesterday NEWvia mobile

Amazing, top notch service and facilities! Jazhiel went above and beyond to make sure our stay was amazing! His charisma makes him feel like a friend and someone you want to hang out with! Luis was equally attentive! Cheeks at the cabanas is the best! Always greets you with a smile and gets you what you need before you even...

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Thank karenstewart8
Raleigh, North Carolina
Reviewed 2 days ago NEW

If you are looking for an excellent craft cocktail and are willing to wait for perfection vs a slam bam bar then seek out Elizabeth (bartender) and her staff (Jose and Caroline). She works from 3-11pm except on Fridays. Elizabeth is a true mixologist and discusses your likes/wants before starting your drink. Her team of Jose and Caroline compliment her...

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Helpful?
Thank B7969EQmichaelf
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear member, Wow! It's inspiring to read that you consider our staff are very special and promptly followed up to all your needs, reaching your satisfaction. Thank you for making mention of Jose, Elizabeth and Caroline. Please be sure that the red carpet will be ready to welcome you on your next trip to our destination. Cordially, Jan Hundrieser General...

Lodi, NJ
Reviewed 2 days ago NEW

I found out there is a Heaven and Hacienda area. Part-family, part-adult resort. The beach is amazing! I like the variety of food. They are very helpful and answer any questions. Pepe is a delight to talk to. Lucy Lopez welcomed us. And the guys, Dominguez and Fito, made sure we were well attended. Thank you to them especially.

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Thank Mauro L
Warsaw
Reviewed 3 days ago NEWvia mobile

We had fun with Sarah and Pepe, entertainers at the pool. Was the best time ever!! Karen and Smiley won the balloon baby challenge. Sarah is great on the hoola hoop. Will be going home to save up to come back as soon as we can!!!! Like living in paradise!!!

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Helpful?
Thank AmWallace55
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Hello AmWallace55, It has been such a pleasure having you with us and we truly appreciate your positive comments. Facilities as well as the great service we provide are focused on creating unforgettable memories. It is very gratifying to hear you had a great experience at our hotel as we work constantly to get our guests’ satisfaction. Cannot wait to...

Reviewed 3 days ago NEWvia mobile

Very nice fully themed resort, extremely well organized and designed for people to have a rockstar experience. Would probably just improve the quality of the drinks in the heaven club. Generally very cool.

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Helpful?
Thank Alonso V
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Hello Alonso V, Thank you for sharing your experience regarding your last stay at Hard Rock Riviera Maya. I am glad to know you had a rockstar experience. Thank you for the observations we are working hard to improve all the opportunities areas. We hope to see you soon on your next vacations. Jan Hundrieser General Manager Hard Rock Hotel...

Reviewed 4 days ago NEWvia mobile

Beautiful location and hotel. All inclusive is true. From the foam pool party to heaven bar the bartenders and all staff have been personable and extremely helpful. Great time would definitely recommend.

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Helpful?
Thank Joe L
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Hello Joe L, Thank you for the rockin’ review. We are delighted that you had a fantastic vacation and feel the great service from our staff. We would love to roll out the red carpet for you again in the near future. Best regards, Jan Hundrieser General Manager Hard Rock Riviera Maya

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Free Parking
  • Spa
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. ... more   less 

Additional Information about Heaven at the Hard Rock Hotel Riviera Maya

Address: Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: RM1,759 - RM2,964 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heaven at the Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 577
Reservation Options:
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Also Known As:
Aventura Hotel Palace
Aventura Hotel Puerto Aventuras
Mayan Riviera Palace
Adventure Spa Palace
Hotel Mayan Palace
Adventura Spa Palace
Aventura Palace Spa
Aventura Spa Palace Riviera Maya
Aventura Spa Palace Resort
Aventura Spa Palace Mexico
Hotel Style:
#1 On the Beach Hotel in Puerto Aventuras
#1 Luxury Hotel in Puerto Aventuras
#1 Top resorts Hotel in Puerto Aventuras
#1 Spa Hotel in Puerto Aventuras
#5 Family Hotel in Puerto Aventuras
#8 Business Hotel in Puerto Aventuras
#9 Romantic Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Heaven at the Hard Rock Hotel Riviera Maya staff and other travellers.
184 questions
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Questions? Get answers from Heaven at the Hard Rock Hotel Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All the deluxe rooms are set up the same, we were in Building 1 which was at the far end of Heaven but they said it was quieter.”
 of 5 bubbles mikemichmor, 21 Mar 2017 | Read review
“9th block closer to pool is quiet”
 of 5 bubbles JodiH906, 17 Mar 2017 | Read review
“All rooms/categories can be selected @ reservation. You also can negotiate with the staff @ check-in to perhaps "snag" an upgrade!!!”
 of 5 bubbles lavont227, 14 Mar 2017 | Read review
“Try and stay in building 3 or 4 , it's near the pools and food”
 of 5 bubbles F2953ARdanielm, 14 Mar 2017 | Read review
“Roof top balcony with a hot tub”
 of 5 bubbles J3766JTscottw, 14 Mar 2017 | Read review
5 of 5