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Heaven at the Hard Rock Hotel Riviera Maya

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Heaven at the Hard Rock Hotel Riviera Maya
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5,634 Reviews from our TripAdvisor Community

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There are newer reviews for Heaven at the Hard Rock Hotel Riviera Maya
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Showing 4,607: English reviews
Bristol,wisconsin
Level Contributor
1 review
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 12 December 2007

Without a doubt, the best resort I've ever stayed at. We arrived Friday early afternoon, and were promptly greeted by a gentleman who handed us each a glass of champagne and myself a flower. We were not offered a cool towel, but it's December and there really was not a need for one. Im sure that was why. Our room... More 

Helpful?
31 Thank suzynan1
Huntingburg, Indiana
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 10 December 2007

We first stayed at Playacar palace before aventura and preferred playacar due to the size of the hotel. Aventura is literally huge!! When we first got there we settled into our room only to have a group of drunken idiots two rooms down being extremely loud at 6pm which we figured would only get worse throughout the night. We called... More 

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7 Thank belle4681
Memphis, TN
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 8 December 2007

I recently went there with my boyfriend for a 10 day vacation, right after Thanksgiving. We found a great deal booking through NWA.com. When we arrived we were amazed at how big the resort is but the lay out is very easy to learn and get around. When you check in you are welcomed with a flower for the ladies... More 

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18 Thank kistheskye
Lakeville, MA
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 4 December 2007

This was our 4th year in a row at ASP. We absolutely love it there and use our RCI points to go. I do have to say that this year it seemed that they were a bit understaffed. All the other years the wait staff was over the top...you felt like royalty, they were there the minute your drink and/or... More 

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9 Thank smalt4
Christiansburg, Virginia
2 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 3 December 2007

Oh my goodness! i must say, sometimes it is not best to read reviews before you go on a trip or choose a trip. This hotel was beyond expectations, especially after reading some discouraging reviews. The weather was great this time of year, so i definitaely recommend you go in november, at the end is the best because since everyone... More 

Helpful?
18 Thank kmel88
South Jersey
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 30 November 2007

My wife and I stayed for 5 nights at the Aventura Spa Palace the last week of October. We paid good money for what we expected to be an "exclusive resort", but the place never came close to living up to our expectations. WE PAID FOR 1ST CLASS SERVICE AND GOT 3RD CLASS SERVICE. Among the problems: * Rooms -... More 

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8 Thank SouthJersey123
Ohio
1 review
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 30 November 2007

I must say I read some of the reviews and had to laugh. It does not say couples only it says ADULTS. So, there ya go. We were married June 2 in Ohio and flew out and spent 7 days and was never happier. The food, staff and everything. I knew there was no beach and did not care, if... More 

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17 Thank stephys
Gilbert, Arizona
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
Reviewed 27 November 2007

We spent an entire 7 days at ASP and I have to say it was the most relaxing 7 days of my life. We only left the resort twice because everything we needed was right there. Each day we hung out at a different pool. One day at the main North pool, the next at the indoor pool, the 3rd... More 

Helpful?
15 Thank kperea
Queens, New York
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 26 November 2007

(1) We booked through Normanne Gibson, a travel agent I read about on here who is also a Palace member. Therefore, we paid only slightly more than the member's price (and much less than we would have if we had booked the trip directly with the resort or through one of the major online travel brokers). We also got a... More 

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11 Thank woobie772
Daphne, Alabama
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 23 November 2007

The good: service is excellent! They really do wait on you hand and foot. The resort is well manicured and beautiful! The entertainment was great, especially the fire show. The "anything goes" show was pretty funny! The food was great at LaHacienda and MoMoNoHana. The not so good: During our stay a conference group stayed there. The people in the... More 

Helpful?
10 Thank Bidney

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Breakfast
  • Free Parking
  • Spa
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Free Breakfast
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. ... more   less 

Additional Information about Heaven at the Hard Rock Hotel Riviera Maya

Address: Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: RM1,518 - RM3,295 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heaven at the Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 577
Reservation Options:
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Also Known As:
Aventura Hotel Palace
Aventura Hotel Puerto Aventuras
Mayan Riviera Palace
Adventure Spa Palace
Hotel Mayan Palace
Adventura Spa Palace
Aventura Palace Spa
Aventura Spa Palace Riviera Maya
Aventura Spa Palace Resort
Aventura Spa Palace Mexico
Hotel Style:
#1 Top resorts Hotel in Puerto Aventuras
#1 On the Beach Hotel in Puerto Aventuras
#1 Luxury Hotel in Puerto Aventuras
#2 Spa Hotel in Puerto Aventuras
#5 Family Hotel in Puerto Aventuras
#8 Business Hotel in Puerto Aventuras
#9 Romantic Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Heaven at the Hard Rock Hotel Riviera Maya staff and other travellers.
142 questions
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Questions? Get answers from Heaven at the Hard Rock Hotel Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“water view is the best”
 of 5 bubbles ecfostar, 28 Nov 2016 | Read review
“Can be by the party pool or quiet areas”
 of 5 bubbles emke922, 26 Nov 2016 | Read review
“Rooms in Bld 1 and 2 are quieter, bldgs 4 and 5 are a closer walk to pool and lobby”
 of 5 bubbles annevictoria, 26 Nov 2016 | Read review
“Sky Terrace offers fantastic views, but standard rooms are the same layout with or without the upgrade.”
 of 5 bubbles MBV663, 25 Nov 2016 | Read review
“if you want a kid free vacation stay on the heaven side”
 of 5 bubbles pucccel, 16 Nov 2016 | Read review
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