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    Heaven at the Hard Rock Hotel Riviera Maya

    Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico
    Hotel website
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    Best prices for your stay
    06/08/2017 07/08/2017
    US$416
    US$370
    SAVE US$46
    US$416
    US$416
    Traveller (5873)
    Pool & Beach (1151)
    Room & Suite (856)
    LM by Inmense
    242 reviews
    #2 of 17 hotels in Puerto Aventuras
     
    Hard Rock Hotel Riviera Maya
    9,131 reviews
    #3 of 17 hotels in Puerto Aventuras
     
    El Dorado Sensimar Riviera Maya
    8,120 reviews
    #4 of 17 hotels in Puerto Aventuras
     
    Barcelo Maya Colonial
    5,726 reviews
    #5 of 17 hotels in Puerto Aventuras
     
    Overview
    • Excellent72%
    • Very good18%
    • Average5%
    • Poor3%
    • Terrible2%
    Travellers talk about
    “hard rock” (591 reviews)
    “our honeymoon” (451 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Butler Service
    Shuttle Bus Service
    Private Balcony
    4.5 Star Hotel
    All hotel details
    Offers from Heaven at the Hard Rock Hotel Riviera Maya
    Offers & Announcements: 40% off room rate
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    LM by Inmense
    242 reviews
    #2 of 17 hotels in Puerto Aventuras
     
    Hard Rock Hotel Riviera Maya
    9,131 reviews
    #3 of 17 hotels in Puerto Aventuras
     
    El Dorado Sensimar Riviera Maya
    8,120 reviews
    #4 of 17 hotels in Puerto Aventuras
     
    Barcelo Maya Colonial
    5,726 reviews
    #5 of 17 hotels in Puerto Aventuras
     
    Rooms
    6 Aug7 Aug
    |
    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (6,292)
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    There are newer reviews for Heaven at the Hard Rock Hotel Riviera Maya
    See the most recent reviews

    3,411 - 3,415 of 4,941 reviews

    Reviewed 29 September 2007

    My husband & I stayed at the ASP for 2 weeks from 25 July. We had booked with Airtours (MyTravel) in the UK for an adult only, all inclusive resort because all of our 6 children had either left home or were on holiday elsewhere....More

    12  Thank dalaby
    Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded 3 April 2017

    Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

    Reviewed 26 September 2007

    The hotel, staff, surroundings of the resort, and the activities were extremely wonderful - the only problem we had was being disrespected when we went to hear about a great deal to buy vacations ahead of time. We were totally disrespected and nothing was ever...More

    2  Thank skeeterindiana
    Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded 3 April 2017

    Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

    Reviewed 24 September 2007

    Travelled from Cardiff airport on 5th September for 2 weeks holiday at this adult only resort. Upgraded our flights to premium class with Thomsons which turned out to be a great start to the holiday as we arrived feeling great. The holiday was superb -...More

    5  Thank mslmj
    Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded 3 April 2017

    Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

    Reviewed 23 September 2007

    We stayed there Monday through Friday in the 2nd to the last week of September which is during their slow season. I am very picky when it comes to hotels and cleanliness and I was very impressed with Aventura. Our room was cleaned very often,...More

    5  Thank cheekeecow
    Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded 3 April 2017

    Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

    Reviewed 20 September 2007

    Our Caribbean travel experience includes more than 15 cruises (all RCCL and Celebrity), 4 Sandals All-Inclusive vacations (Bahamas, Antigua twice, and Royal Caribbean in Montego bay, Jamaica) and private villa rentals on St. John, USVI. We stayed at ASP Sept 12-19, 2007. At check-in we...More

    18  Thank PAGAgirl
    Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded 3 April 2017

    Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

    LM by Inmense
    242 reviews
    #2 of 17 hotels in Puerto Aventuras
     
    Hard Rock Hotel Riviera Maya
    9,131 reviews
    #3 of 17 hotels in Puerto Aventuras
     
    El Dorado Sensimar Riviera Maya
    8,120 reviews
    #4 of 17 hotels in Puerto Aventuras
     
    Barcelo Maya Colonial
    5,726 reviews
    #5 of 17 hotels in Puerto Aventuras
     
    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Bar/Lounge
    • Breakfast included
    • Free Parking
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Meeting Rooms
    • Breakfast included
    • Dry Cleaning
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Free Parking
    • Airport Transportation
    • Business Centre with Internet Access
    • Concierge
    • Banquet Room
    • Laundry Service
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Tennis Court
    • Bar/Lounge
    • Hot Tub
    • Spa
    Details
    • Price range
    • US$341 - US$626 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Luxury Hotel in Puerto Aventuras
    • #1 Spa Hotel in Puerto Aventuras
    • #1 On the Beach Hotel in Puerto Aventuras
    • #1 Top resorts Hotel in Puerto Aventuras
    • #5 Family Hotel in Puerto Aventuras
    • #8 Business Hotel in Puerto Aventuras
    • #9 Romantic Hotel in Puerto Aventuras
    • Room types
    • Suites ,
    • Accessible rooms ,
    • Non-Smoking Rooms
    • Number of rooms
    • 577
    • Reservation Options
    • TripAdvisor is proud to partner with Orbitz, BookIt.com, Hotels.com, TravelUp, Booking.com, Expedia, Travelocity, TripOnline SA, Cheap Tickets, Cancelon and Hotwire so you can book your Heaven at the Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Puerto Aventuras
    • Also Known As
    • Aventura Hotel Palace ,
    • Aventura Hotel Puerto Aventuras ,
    • Mayan Riviera Palace ,
    • Adventure Spa Palace ,
    • Hotel Mayan Palace ,
    • Adventura Spa Palace ,
    • Aventura Palace Spa ,
    • Aventura Spa Palace Riviera Maya ,
    • Aventura Spa Palace Resort ,
    • Aventura Spa Palace Mexico
    Add Photo Photos
    Traveller (5873)
    Pool & Beach (1151)
    Room & Suite (856)
    Dining (290)
    Hotel & Grounds (3892)
    Business Centre & Event Rooms (56)
    Bathroom (43)
    Family and Play Areas (19)
    Nearby
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    2.53 km away
     
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    .09 km away
     
    Barcelo Maya Colonial
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    3.85 km away
     
    El Dorado Sensimar Riviera Maya
    8,120 reviews
    9.09 km away
     
    Nearby Restaurants
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    peaches181982
    23 July 2017|
    Answer Show all 2 answers
    Response from blindman20002000 | Reviewed this property |
    I am not sure if there is any restriction, but I did not notice kids on the Heaven side. There are so many restaurants on the family side to choose from there could be a restriction. Check with the hotel if this matters to... More
    0
    Votes
    ThreeFiddles
    23 July 2017|
    Answer Show all 4 answers
    Response from Shannon M | Reviewed this property |
    There are lots of excursions to book . We used Yasmin at the resort vacation planners desk there at the hard rock. She did a great job . Depending of how many days your staying use your resort credits and only pay the resort... More
    0
    Votes
    Ctcap
    22 July 2017|
    Answer Show all 3 answers
    Response from Lori D | Reviewed this property |
    Difficult...you can make the request but it almost never happens. You can get close to each to each other...same building usually.
    0
    Votes
    Room Tips
    "Building 2 has quick access to the main pool and the lagoons"
    Read review
    "Rooms are WELL stocked, and room service available 24/7. Very comfortable room and fabulous balcony."
    Read review
    "If you want quiet at night, request building 1 or 2."
    Read review
    "Check for special offers! Upgrades to a Sky Terrace Rooms are offered from time to time as well as other..."
    Read review
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