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Sensimar Seaside Suites & Spa

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7,125 Reviews from our TripAdvisor Community

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Showing 6,941: English reviews
Reviewed today NEW

We booked this holiday very late on to celebrate our Honeymoon and we were not disappointed. We never had cause for complain with any aspect of this hotel. The staff are excellent and really look after you. Check In - We had booked a swim up suite and had e-mailed the hotel prior with some questions/requests. These e-mails were acknowledged...

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Helpful?
1Thank NH2015
Chelmsford, United Kingdom
Reviewed today NEW

We visited in October on a last minute holiday and were slightly worried about the weather after reading the forecasts but in fact the weather was great, we had two rain showers but they didn't last long and on cloudy day but it was still so warm. We had planned to visit Cancun whilst we were there but there is...

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Helpful?
1Thank Megan H
Darlington
Reviewed 2 days ago NEW

spent 2 weeks in a garden beachfront bungalow returned home on Saturday morning. The service of the staff has to be mentioned. Girls at the beach bar brought drinks to the beds throughout the day, always friendly and service the same if you tipped or if you didn't. there is room for improvement for the hotel and I think this...

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Helpful?
10Thank Sheena-Steve
EDSS S, Gerente at Sensimar Seaside Suites & Spa, responded to this review

Dear Guest, Great to hear you had a great holiday while staying at Sensimar Seaside Suites. Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great...

london
Reviewed 2 days ago NEWvia mobile

Just returned from the sensimar and was pleasantly surprised we stayed in room 7306 on the eldorado side. This side of the complex is more modern and quieter. Our room was beautiful but was quite damp if the A/C wasn't on we would have water running down the walls. The rooms were clean and towels and bedding changed regularly. We...

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Helpful?
6Thank abbey87
EDSS S, Gerente at Sensimar Seaside Suites & Spa, responded to this review

Dear Abbey, Great to hear you had a great holiday while staying at Sensimar Seaside Suites. Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great...

Cambridge, England, United Kingdom
Reviewed 2 days ago NEWvia mobile

Went here with friends, after reading the reviews was a bit worried but we had a great time. Good selection of drinks and food and service was good. Some hostesses could be a bit friendlier on arrival at the restaurants but on the whole were good. Rooms a bit dated but clean. Lots of people saving sunbeds and not using...

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Helpful?
5Thank Canaryrules
EDSS S, Gerente at Sensimar Seaside Suites & Spa, responded to this review

Dear Guest, Great to hear you had a great holiday while staying at Sensimar Seaside Suites. Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great...

Huntingdon
Reviewed 2 days ago NEW

Very good resort, all the staff were excellent, good choice of restaurants and bars, particularly the margarita bar. Room seemed cramped on account of the fact there were 2 king size beds but otherwise comfortable. Difficult to find fault, but doesn't quite warrant the fifth star

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Helpful?
5Thank AimlessTraveller22
EDSS S, Gerente at Sensimar Seaside Suites & Spa, responded to this review

Dear Guest, Great to hear you had a great holiday while staying at Sensimar Seaside Suites. Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great...

wirral
Reviewed 3 days ago NEW

On the last occasion in Mexico we stayed closer to Cancun (Playa Mujeres) but chose this hotel based upon the many excellent reviews, all of which were fully justified. The staff here are simply superb; friendly, welcoming, attentive and clearly there to make your holiday a wonderful experience. In addition, everyone of them were so appreciative when given a tip,...

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Helpful?
10Thank PandFB
EDSS S, Gerente at Sensimar Seaside Suites & Spa, responded to this review

Dear Guest, Great to hear you had a great holiday while staying at Sensimar Seaside Suites. Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great...

West midlands
Reviewed 3 days ago NEW

Firstly there is a focal point its the Guacamayas bar during the day there is coconut painting making cocktails, food demonstrations towel art latin dancing and in the evening the hub for live entertainment. As mentioned there are 2 parts the American section (El Dorado) and the older Sensimar seaside suites. we never felt any divide between the 2 we...

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Helpful?
7Thank ohdearmeWestmidlands
EDSS S, Gerente at Sensimar Seaside Suites & Spa, responded to this review

Dear Guest, Great to hear you had a great holiday while staying at Sensimar Seaside Suites. Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great...

Reviewed 4 days ago NEWvia mobile

Great resort but not a 5 star! Would not recommend using the spa as they advertise a great hydrotherapy circuit as a part of the package with your massage but when we used it we had the hydrotherapy cut short. When I complained I was told the hydrotherapy was a free gift because I paid a special offer price and...

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Helpful?
6Thank Lee D
KarismaHotelsResorts, General Manager at Sensimar Seaside Suites & Spa, responded to this review

Dear Lee D Allow us to thank you for taking the time of sharing your experience with us, as our guests’ opinion is very important and it is thanks you to valuable feedback like yours we will continue to improve and perfect the five star service to all of our guests. We do want to apology for any confusion or...

Reviewed 4 days ago NEW

Just returned today and for the first time I can honestly say I didn't want to come home.The staff are amazing. Service second to none. The hotel itself is a little tired but is spotlessly clean. Most of the restaurants are a la carte with waiter service, not your usual buffet style, which was a bit of a surprise when...

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Helpful?
6Thank Paul S
EDSS S, Gerente at Sensimar Seaside Suites & Spa, responded to this review

Dear Guest, Great to hear you had a great holiday while staying at Sensimar Seaside Suites. Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great...

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Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Sensimar Seaside Suites & Spa

Address: Km 95 Carretera Cancun-Tulum, Puerto Aventuras 77710, Mexico (Formerly El Dorado Seaside Suites)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: RM1,476 - RM4,172 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sensimar Seaside Suites & Spa 4.5*
Number of rooms: 378
Reservation Options:
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Also Known As:
El Dorado Seaside Hotel
El Dorado Seaside Suites Mexico
El Dorado Resort Spa
Hotel El Dorado Seaside
El Dorado Seaside Resort
El Dorado Spa
El Dorado Seaside Mexico
Eldorado Seaside Suites
Eldorado Resort
Sensimar Seaside Suites & Spa Mexico/Puerto Aventuras, Riviera Maya
Hotel Style:
#1 Family Hotel in Puerto Aventuras
#1 Romantic Hotel in Puerto Aventuras
#5 Top resorts Hotel in Puerto Aventuras
#5 Luxury Hotel in Puerto Aventuras
#5 On the Beach Hotel in Puerto Aventuras
#6 Spa Hotel in Puerto Aventuras
#6 Business Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Sensimar Seaside Suites & Spa staff and other travellers.
1,522 questions
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Mansfield, United Kingdom

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Questions? Get answers from Sensimar Seaside Suites & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Swim up rooms are worth the extra money”
 of 5 bubbles NH2015, 9 Dec 2016 | Read review
“Second floor 3517 overlooking swim up bar bit too cold for a swim up room in Nov/Dec”
 of 5 bubbles ohdearmeWestmidlands, 6 Dec 2016 | Read review
“4007 is the best swim up room. Always in the sun. Loads of pool space”
 of 5 bubbles , 5 Dec 2016 | Read review
“Newer premium suites 4th floor or higher”
 of 5 bubbles FrequentFlyer1, 5 Dec 2016 | Read review
“Premium rooms worth the extra charge.Sun on upper floors most of the day.”
 of 5 bubbles suzique_11, 3 Dec 2016 | Read review
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