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Dreams Puerto Aventuras Resort & Spa

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Dreams Puerto Aventuras Resort & Spa
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4,340 Reviews from our TripAdvisor Community

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There are newer reviews for Dreams Puerto Aventuras Resort & Spa
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Showing 3,765: English reviews
Port Coquitlam, Canada
Reviewed 10 May 2015

This resort is SMALL compared to other All Inclusive Resorts we have stayed at. Most of the rooms are right over top the pools (Family Pool on one side of the building and Adult Pool on the other side) Staff had our rooms mixed up at check in, they demanded a Deposit on our Room for "incidentals" which they did...

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Helpful?
3Thank 15jeanK2015
DreamsPAventuras, E-Concierge at Dreams Puerto Aventuras Resort & Spa, responded to this review

Dear Guest, We apologize for not having exceeded your expectations in every aspect of your stay here with us. Please rest assured that your comments have been shared with the pertinent departments in order to be addressed and where possible improved. As professionals in the service industry we know that our guests feedback is very valuable, and the key to...

Illinois
Reviewed 9 May 2015

I have given much consideration to this review and hope it's an honest helpful one. Like many other reviews I will go through point by point. The Staff: The staff was friendly but not overly friendly with the exception of our housekeeper who was very pleasant. There was an issue with our jacuzzi tub but they sent someone immediately who...

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Helpful?
2Thank Veronica A
DreamsPAventuras, E-Concierge at Dreams Puerto Aventuras Resort & Spa, responded to this review

Dear Guest, First and foremost, we would like to thank you for taking the time to share your feedback here on TripAdvisor regarding your recent stay with us at Dreams Puerto Aventuras. We are extremely sorry to hear that our facilities did not meet with your full approval. All guest feedback, both positive and negative, allows us the opportunity to...

Edinboro, Pennsylvania
Reviewed 7 May 2015

This resort, though smaller, possessed all the amenities larger resorts offer. The resort is actually two---an activity side and an adult lounge/relaxation side. The ocean (activity) side was wonderful. It offers outstanding snorkeling, catamarans, kayaks, scuba lessons, demonstrations of all type, hourly youth games (and adults,too), swim up bar, along with other activities. On the adult side, a quiet resonance...

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Helpful?
1Thank 0827Jay52
DreamsPAventuras, E-Concierge at Dreams Puerto Aventuras Resort & Spa, responded to this review

Dear valued guest, Thank you for sharing your recent stay at Dreams Puerto Aventuras with all the Tripadvisor community. We're more than glad to know you had an excellent vacation with us and were able to enjoy every service we have to offer. We hope to have the opportunity to host you once again in a near future. Should need...

Greenlawn, New York
Reviewed 7 May 2015

3 people in my party got Travelers Sickness at Dreams Puerto Adventuras. To my surprise, when I went to the front desk for help the staff didn't care and tried to get rid of me. They quickly dismissed me and referred me to the Concierge next to the front desk, who were even less concerned !!! I posted a review...

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2Thank Gary T
Derry, New Hampshire
Reviewed 4 May 2015

I was very afraid to go to Mexico, was not sure what to expect, but now that I am back, I have to say this was the best trip I ever took. I went there with my two daughters (13 and 16) and we had a blast. The service is fantastic, the program is a lot of fun, the luxury...

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Helpful?
4Thank renatainderry
DreamsPAventuras, E-Concierge at Dreams Puerto Aventuras Resort & Spa, responded to this review

Dear valued guest, Thank you for sharing your recent stay at Dreams Puerto Aventuras with all the Tripadvisor community. We're more than glad to know you had an excellent family vacation with us and were able to enjoy every service we have to offer. We hope to have the opportunity to host you once again in a near future. Should...

Reviewed 3 May 2015

Loved this resort however the noise level was high. Food at several different restaurants great. I hate buffets but never had to go to one thanks to the many dining options. Great to have an adult only pool. Bartenders in that swim up bar were great. Our noise complaint at 2 am was handled quickly. And not to forget watching...

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Helpful?
3Thank pbirk
DreamsPAventuras, E-Concierge at Dreams Puerto Aventuras Resort & Spa, responded to this review

Dear guest, We´re very glad to know that you enjoyed our facilities and specially highly satisfied with our food and you enjoyed our pool services. We will share your wonderful comments to our bartenders as we are certain that they will be glad to read such remarkable notes. Thank you for sharing your feedback through this mean. We look forward...

Reviewed 2 May 2015 via mobile

I never write reviews but since I picked this location based on different reviews, I wanted to share our experience to help others. My husband and I are 30 and this was our second trip to the caribbean (first being our amazing honeymoon in Dominican) This hotel had a lot of pros but a few cons as well. Cons: Like...

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14Thank LindsPenale
DreamsPAventuras, E-Concierge at Dreams Puerto Aventuras Resort & Spa, responded to this review

Dear guest, We appreciate taking the time to share your experience in our hotel. Thank you for both, the positive and negative comments, however we are sorry to hear we fell below expectations in some areas. Regarding the cons mentioned they have been shared with the management as to evaluate and take the proper actions in order to provide our...

Clarksburg, Maryland
Reviewed 2 May 2015

We arrived on 4/25/15 in the evening. We arrived via shuttle (booked online) and were greeted with cold towels and blue juice. They did not have our name on the list, but after looking at our voucher, they "upgraded" us from a Dolphin View to Ocean View. I suspect the Dolphin View rooms are much quieter. There were a lot...

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3Thank sleeper1234
DreamsPAventuras, E-Concierge at Dreams Puerto Aventuras Resort & Spa, responded to this review

Dear Guest, Thank you for your visit and for your comments about your stay at Dreams Puerto Aventuras. We are happy to know that you had a good vacation and you could enjoy the facilities and services offered at our hotel. We truly hope you can give us the opportunity to host you again in the future so we can...

Austin, Texas
Reviewed 1 May 2015 via mobile

We booked our trip through Apple Vacations, and immediately were given grief when we tried to extend our trip for a day.... No big deal, we just wanted a longer trip at the last minute. I requested the complimentary honeymoon package through the hotel concierge which included a bottle of champagne upon arrival (I think) which we never received, however...

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1Thank 56NikkiC
DreamsPAventuras, E-Concierge at Dreams Puerto Aventuras Resort & Spa, responded to this review

Dear guest, We are sorry to read that your expectations regarding our service were not satisfactory. As well, please accept our most sincere apologies for not receive the romantic amenity that we normally send to our guests that are celebrating their anniversary, this is not what we would like to portray as our services. The experience you mentioned it is...

DALLAS
Reviewed 1 May 2015 via mobile

Pro: Very nice rooms. Probably the nicest and most modern in cancun/playa area. Friendly staff. Not a huge hotel. So everything is close by ( pool, beach, restaurants) Nice facilities and activities ( kayaks for free, snorkeling equipment free, catamaran 10 min ride free, wave runner about $70 for half hours, dolphins experience on premises for a charge. Cons: They...

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Helpful?
1Thank ELI S
DreamsPAventuras, E-Concierge at Dreams Puerto Aventuras Resort & Spa, responded to this review

Dear guest, Thank you for taking the time to share such a detailed overview of your stay through this mean. Our guest’s feedback is truly appreciated in our constant commitment to improve our service levels. We regret not meeting your expectations during your recent gateway in some aspects that you mentioned. Please be certain that we’ve taken your comments really...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Free Internet
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Dreams Puerto Aventuras Resort & Spa is a getaway with near infinite pleasures. Guests of all ages experience Unlimited-Luxury(R), remarkable amenities led by spacious rooms and suites with lovely views, gourmet dining options, limitless top-shelf spirits and 24-hour concierge service - all wristband-free. Guests are entertained by miniature golf, complimentary greens fees at a nearby golf course, a PADI certified diving center and Dolphin Dreams by Dolphin Discovery, one of the largest dolphinariums in the Riviera Maya resort region. To unwind, Dream Spa by Pevonia(R) offers a generous pampering menu. For couples, the resort presents wedding, honeymoon and anniversary packages, and for business, facilities begin with the 1,646 square foot Playa Ballroom. It's all of this and more. ... more   less 

Additional Information about Dreams Puerto Aventuras Resort & Spa

Address: Km 269.5 Carretera Chetumal, Puerto Aventuras 77500, Mexico (Formerly Dreams Puerto Aventuras Resort & Spa All Inclusive)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: RM899 - RM2,524 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Dreams Puerto Aventuras Resort & Spa 4*
Number of rooms: 305
Reservation Options:
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Also Known As:
Dreams Puerto Aventuras Hotel Puerto Aventuras
Dreams Hotel Puerto Aventuras
Dreams Resort Puerto Aventuras
Sunscape Puerto Aventuras Riviera
Sunscape Puerto Adventuras
Dreams Puerto Aventuras Resort & Spa Mexico - Riviera Maya
Hotel Style:
#4 Business Hotel in Puerto Aventuras
#8 Luxury Hotel in Puerto Aventuras
#8 Spa Hotel in Puerto Aventuras
#8 Family Hotel in Puerto Aventuras
#9 Top resorts Hotel in Puerto Aventuras
#9 On the Beach Hotel in Puerto Aventuras
#10 Romantic Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Dreams Puerto Aventuras Resort & Spa staff and other travellers.
400 questions
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Montreal, Quebec

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Questions? Get answers from Dreams Puerto Aventuras Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I did miss not having dresser storage to unpack. Updates on the Dreams channel would be great! ”
 of 5 bubbles pamelacC7781RV, 22 Mar 2017 | Read review
“the 7 fl facing the ocean is a amazing view.”
 of 5 bubbles dizzydiaz123, 19 Mar 2017 | Read review
“211 overlooking the dolphin pool,nice and quiet! Friends in main block found it very noisy! ”
 of 5 bubbles kreeff43, 19 Mar 2017 | Read review
“Dolphin pool side is quieted, beach side is always nice.”
 of 5 bubbles EddieS877, 18 Mar 2017 | Read review
“Just DON't GO! Room's are not as rated!”
  • Mold in shower
 of 5 bubbles kathleenr554, 18 Mar 2017 | Read review
5 of 5